Job Vacancies at Discovery Limited

Key Purpose

• The candidate will form part of the actuarial team responsible for analytical analysis and modelling of the Vitality business in order to ensure the business remains financially stable, exposure to key risks are understood and to answer key business questions.

Areas of responsibility may include but not limited to

• Develop actuarial or statistical models to aid in decision-making 
• Pricing of new benefits or benefit changes
• Short and long term financial projections
• Identify appropriate models / algorithms to mine large datasets and develop rich insights into member behaviour.
• Identify key trends and interact with business to understand the impact of these trends and identify possible courses of action to mitigate / take advantage of the trends identified.
• Produce regular and ad-hoc experience reports and data analysis, and presentations as required
• Assist with data extracts and advanced data analysis essential to the requirements outlined below, as well as communicating the results to a variety of audiences
• Contributing to material required for Product Launch presentations and Discoverers
• Assisting with ad-hoc investigations and analyses including quantifying the financial impact of strategic projects
• Compilation of reports and presentations for the Vitality Exco, Vitality Board, Actuarial Committee and Discovery Board and Exco
• Work with executives to execute strategic projects
• Research and analysis to provide insight and solutions to non-standard problems
• Mentor, support and train junior analysts
• Maintain relationships with various stakeholders across the business

Competencies

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively
• Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication)
• A passion for delivering results with a sense of urgency for rapid action
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
• Well-versed in the ability to disaggregate issues and problem-solving
• Comfortable adapting and responding to change
• Excellent attention to detail is a must
• Excellent writing and reporting skills
• Good people skills and situational awareness
• Ability to cope with business pressures and setbacks
• Ability to think with a commercial and growth mindset

Education and Experience

• Matric with Higher Grade Mathematics
• Bachelor of Science degree in Actuarial Science (Honours degree would be advantageous)
• Recently qualified Actuary with 3 to 5 years work experience
• Advanced proficiency in MS Word, MS Excel and MS Outlook and SQL
• Basic to intermediate knowledge in a programming language e.g. Prophet, Python, R
• Advanced experience in Actuarial Modelling, Problem Solving, Data Analysis
• Strong communication skills

Behavioural 

• Highly analytical and logical
• Critical thinking
• Curious and eager to know “why”
• Creativity and innovation
• An ability to communicate technical complexity to a non-technical audience
• A focus on delivering results and meeting customer expectations
• An interest in analysing large datasets
• Comfortable with change and a fast paced work environment
• Desire to teach and grow more junior members
• Keen to pursue a career outside of a traditional actuarial environment whilst applying actuarial and statistical principles

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About The Area
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Description

The success of Discovery is made possible by our great people. Discovery Connect Distribution Services(DCDS) is looking for a great person to join their team as a Compliance Officer to be responsible for the Business Unit Compliance Frameworks and managing compliance risk.

The role is for a Compliance Officer that will assist the Head of the DCDS in managing compliance within the business and to align to Group compliance frameworks and policies. The person will be required to understand the compliance environment and have financial services experience.

Areas of responsibility may include but not limited to

• Assist management in development and maintenance of the Regulatory Frameworks (CRMPs)
• Regulatory training and awareness
• Assist management with identification and evaluation of compliance exposures/regulatory breaches
• Providing guidance to Key Individuals and Representatives to ensure compliance with legislation;
• Investigating complaints,
• Remain up-to-date with Compliance trends, recommends and implements changes to internal company processes as required
• To report to Group Compliance on any breaches and incidents
• Monitoring of business processes to ensure compliance
• Embed compliance in the day to day business operation

Operational

• Review business activities to determine compliance with applicable regulatory requirements
• Reporting
• Draft and produce finalised working papers and evidence for all components of work, as per standards set in the Compliance Methodology
• Ensure that working papers are appropriate and include supporting evidence/documents
• Agree detailed findings with management, and provide appropriate recommendations for management actions
• Preparation of follow-up progress reports

NB: The role is not limited to the key outputs mentioned above

Essential

Educational and Experience

• Relevant tertiary qualification
• 3 years compliance specific experience in the financial services industry
• RE 1 and 5
• FAIS and LTI and STI experience

Advantageous

• FSCA Compliance Officer
• Call centre compliance experience

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About The Area
To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Description
Assisting clients with account activations and product information . Identifying upsell opportunities.Answering inbound calls timeously and making the required outbound calls
Managing all queries through our bank resolution process
Maintaining accurate details and statistics of all queries. Informing business on client insights and product / system enhancements

Key purpose
The successful candidate will be responsible for the activation and support services for the sales call center.

Key Outputs
The successful applicant will responsible for but not limited to the following broad job functions:

• Activations and support for the sales team to ensure sales are activated
• Validating /Capturing sales information accurately
• Meeting deadlines to ensure the activation of new business sales timeously
• Maintaining accurate details and statistics of all queries.

Personal Attributes And Skills

• Takes initiatives and works under own direction
• Adapts to the team and works well in team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and ket points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develops job and product knowledge and expertise through continual professional development
• Demonstrates an understanding of how one issue may be part of a much larger system
• Produces a range of solutions to problems
• Manages time effectively and works strategically to realize organisational goals
• Focuses on customer needs and satisfaction
• Follows policies and procedures
• Works productively in a pressurized environment

Qualification & Experience

• At least 2-3 years’ experience in a banking support or sales environment / Call centre both inbound and outbound experience
• Matric
• Excellent Communication skills
• Good Excel and Word skills
• RE 5 and relevant NQF qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.