Available Roles at Peermont Global

Job Purpose

• To support the overall management of the Gaming areas (Tables &  Slots) and participate in the development of strategy, operations policies, and procedures.

Qualifications

• Relevant diploma or degree will be an advantage.

Minimum Requirements

• 3 - 5 Years experience in a Managerial capacity in a Gaming environment will be preferred.

Main Resposibilites

• Design, develop and implement strategies for the abovementioned departments and re-evaluate effectiveness of operations strategies, and recommend refinements.
• Ensure the budgeted operational profit margins; in all the Gaming departments are achieved.
• Ensure the highest standards of Customer Service in the departments.
• Ensure the most effective promotion of all aspect of the abovementioned departments in conjunction with Sales and Marketing, which support the resorts goals and objectives.
• Ensure that all supplies are ordered and delivered against clearly defined specifications and according to the company’s BEE Procurement Policy.
• Ensure effective communication between departments.
• Ensure effective training, development and performance management of staff, in all areas in the abovementioned departments.
• Co-ordinate the budgeting process for all areas in the abovementioned departments.
• Ensure that all quality and customer standards are maintained.
• Ensure that a preventative maintenance programme for all equipment is developed and maintained.

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Job Purpose

• To provide a seamless, smooth, warm and efficient service in the Reception/Guest Services area of the Hotel through checking in and checking out guests, settling all guest related queries, requests, problems and complaints whilst maintaining Hotel Policy and Procedures, Rules and Regulations.

Qualifications

• Grade 12

Minimum Requirements

• Good interpersonal skills will be essential.
• Knowledge of Fidelio would be an advantage.
• Computer literacy would be an added advantage
• Special Training
• Opera training will be provided

Main Resposibilites

• To check guests in on arrival.
• To check guests out on departure.
• Manage Guests’ room accounts.
• Follow daily standard procedures.
• Take and direct telephonic enquiries and respond accordingly.
• Manage and execute customer service
• Responsible for role administration
• Contribute towards effective and harmonious working environment
• Attend required training and development