Job Opportunities at The Shoprite Group of Companies

• We are looking for Business Analysts on all levels, junior, intermediate and senior. The role facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements, providing alternatives and making recommendations. This role plays an instrumental role in the delivery teams to ensure that solutions are delivered according to the business requirements

Job Category    

• IT

Job Objectives    
Information Seeking & Analysis

• Understand and analyse the current business environment.
• Operate confidently within business strategy, current trends and developments in the retail industry.
• Improve and maintain the systems and operational processes within a specific domain.
• Optimize current and potential integrated systems and E2E business processes.
• Analyse and understand the customers (Internal and external) that are impacted.
• Analyse and document user requirements and assess the business implication of these to the business process involved.
• Collaborate with user stakeholders in satisfying these requirements.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Develop business rules and monitor the implementation of these rules in the development of the various application systems.
• Devises, initiates and drives effective small to meduim change initiatives in own area or department.

Facilitation & Influencing

• Taking ownership to maintain knowledge within a specific area and sharing of that knowledge across the team. This includes interviews, presentations and workshop facilitations with both business & IT.
• Work closely with Architects, Designers and Business stakeholders to design and implement solutions.
• Research & advise on alternatives presented by the technical designers and answer detailed questions regarding the business design.
• Confidently engage the most appropriate business representatives to obtain input and agreement on alternatives (related to best practise in the industry) that are presented.
• Plan, arrange and control meetings, workshops and relations with the user during the investigations, design and development of business processes and solutions.
• Advise stakeholders (within IT and Business) to consider solutions which will work best for the business.
• Motivate stakeholders to change practises and consider other alternatives.
• Coaching and mentoring of Junior BA team members.

Communication, Building & Maintaining Relationships

• To build and optimize trusting relationships with business users and IT stakeholders by delivering what was promised and providing comprehensive knowledge and support.
• Foster a partnership between business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines to drive out value adding solutions, and ensuring quick and efficient delivery.
• Accurately communicating the business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business Users informed of any changes (also accommodate changes in requirements as they are progressively elaborated).
• Drive and oversee solution assessment and validation.
• Identify cultural, business and organisational constraints affecting options for change.
• To train business users, rendering support and facilitating sessions for end-users.
• Continuously support the business environment, while maintaining an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends and developments in the technology field.
• Assist with and provide timeous feedback on ad-hoc queries from business stakeholders.

Organising, multitasking & time management

• Strong commitment to project objectives and delivering high quality work.
• Take responsibility for the timelines within the project plan.
• Plan and organise own work and deliver on promises.
• Focus personal efforts on achieving results aligned to organisation objectives.

Knowledge and Application

• Research, document and prepare business cases. Review and advise on various business cases which will align with the business strategies of the organisation.
• Actively investigate and recommend opportunities to optimize the business' offering.
• Confidently provide solutions and ensure an understanding of scope by business user.
• Implement feasible techniques to elicit and analyse business problems and translate them into business requirements.
• Evaluate technical solutions and business processes against business requirements.
• Facilitate and co-ordinate User Acceptance Testing.
• Analyse and document project risks - recommend risk mitigation strategies.
• Actively participate in the development of the BA practice within the organisation.
• Contribute to improving ways of work for the BA community - commit to coaching others and being coached.
• Recognises others’ limitations and offers appropriate support, especially during difficult working periods.
• Demonstrates an awareness of own strengths and limitations.
• Keeps own skills and knowledge up to date as needed.
• Shares skills and relevant knowledge with others and provides guidance on how to complete tasks.
• Demonstrates a good understanding of the work of other parts of the organisation in direct contact with own area.

Qualifications    
Degree or Diploma with:

• 1 to 3 years related experience - Business Analyst I
• 3 to 5 years related experience - Business Analyst II
• 5 to 8 years related experience - Business Analyst III
• Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar (for BA I and II)

Experience    

• Business Analyst I
• 1+ years Business Analysis in retail processes
• 1+ years Retail/Digital industry
• Experience working within all aspects of the Software Development Life Cycle (SDLC)

Business Analyst II

• 3+ years Business analysis in retail processes
• 3+ years Retail/Digital industry
• Experience working within all aspects of the Software Development Life Cycle (SDLC)
• SAP experience - desirable

Business Analyst III

• 5+ years Business analysis in retail processes
• 5+ years Retail/Digital industry
• Experience working within all aspects of the Software Development Life Cycle (SDLC)
• SAP experience - desirable

Knowledge and Skills    

• Formal training in business analysis and design methodologies
• Solid track record in successful delivery in the BA environment
• Experience in a global business environment is preferred
• Business understanding of the broader retail industry will be advantageous
• Basic understanding of cloud computing and deployment solutions
• Excellent communication, both written and verbal
• Good process modelling skills
• Effective relationship management and collaboration skills
• Good business and IT acumen
• Self-starter, with a can-do attitude
• Customer focused
• Analytical thinking
• Results driven
• Good planning and time management skills

go to method of application »

• This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organisation benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Job Category    

• IT

Job Objectives    
Information Seeking & Analysis

• Perform high-level analysis activities in the CE cycle (assisting to unpack Features, identify high-level impacts and dependencies etc.) at a Senior / Specialist proficiency level.
• Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
• Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
• Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains. Consider the enterprise wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
• Operate confidently within multiple current and potential integrated systems and E2E business processes.
• Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts through the use of user journeys, research and/or spending time in the various operational areas.
• Collaborate with user stakeholders in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Define business rules and guide the implementation of these rules in the development of the various application systems.
• Devises, initiates and drives effective change initiatives in own area or department as well as across functional area.

Leadership, Facilitation & Influencing

• Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
• Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
• Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
• Lead others to advance objectives of the organisation.
• Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business.
• Persuade stakeholders to change practises and consider other alternatives.
• Coaching and mentoring for the Junior and Intermediate BA resources on business analysis processes and delivery.

Communication, Building & Maintaining Relationships

• To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations.
• Liaising with business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement
• Thinking partner and ambassador for the business.
• Able to manage vendor relationships where projects involve third parties

Organising, multitasking & time management

• Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Take responsibility for the timelines within the project plan, of the business analysis effort related to a project.
• Ensuring costs are monitored and users and the organisation benefit

Qualifications    

• Degree with 5 to 8 years related experience.
• Advanced BA certification, CBAP, AAC or similar

Experience    

• 5+ years experience with VAS services:
• Wallet
• Money Transfers
• Saving and Gift cards
• Insurance
• Airtime and Data
• Bills and Tickets
• Card payments experience
• Card Associations: Mastercard, Visa;
• Payment Service Providers: Ecentric, Electrum, Transaction Junction, or similar.
• Card Processing divisions - must be comfortable in card switching or similar technology.
• Payment gateways experience and be familiar with online transaction processing, 3D Secure, Card Tokenisation, understanding new payment methods and technology or Fraud management.
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience
• Facilitation or Coaching qualification / experience
• Business understanding of the broader retail industry
• Aris experience

Knowledge and Skills    
Knowledge and Application

• Operate at an Expert level in terms of methods used to analyze and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
• Research and identify opportunities to improve the business' offering and add value to our customers through the solutions we provide.
• Drive / shape input into the scope of solution and ensure understanding of scope by business user.
• Deploy appropriate techniques to elicit and analyse business problems and translate them into business needs.
• Assess technical solutions and business processes against business requirements.
• Lead in the mapping out of data conversion and reporting requirements.
• Drive the change management barriers impacting User Acceptance Testing.
• Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
• Assist to solve & mitigate project risks.
• Liaise across teams to co-ordinate interdependencies and resolve issues.
• Actively contriute in the development of the BA practice within the organisation.
• Act as an SME in Communities of Practice to learn from the community and share knowledge and expertise with the community.
• Contribute to improving ways of work for the BA community, with specific focus on how to improve alignment, output, driving and influencing standards and quality.
• Creates a sense of team spirit by encouraging harmony, co-operation and communication.
• Communicates proactively and encourages others to share their views. Consults others when decisions need to be made.
• Develops and openly communicates self-insight such as an awareness of own strengths and weaknesses and what may come naturally or less naturally to them.
• Demonstrates detailed and comprehensive knowledge of own area, and is recognised as an expert by people across the organisation. Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.
• Develops own technical skills and knowledge by looking out for opportunities to engage in continual professional development.
• Finds out about the activities of a wide range of other departments in the organisation and how they should work together as a system.

Closing Date    
2023/04/10