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  • Posted: Feb 18, 2022
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Audit Manager

    Job Summary

    To plan, manage and monitor the implementation of audit management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
    Job Description

    • Assurance: Support the Senior Audit Manager with planning and execution of internal audits and assigned responsibilities, uniformly applying the methodology and quality standards with minimum supervision from the Senior Audit Manager 
    • Assurance: Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes. 
    • Leadership and Management: | Team work: Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards. 
    • Relationship Management: Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment 
    • Commercial: Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified 

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Location: Lusaka

    Deadline: 28th, February 2022

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    Relationship Executive: Commercial Agri

    Job Summary

    Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base |
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients 
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. 

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Deadline: 24th, February 2022

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    Learning and Development Specialist

    Job Summary

    To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services.
    Job Description

    Contract Role

    • Understand business requirement to effectively deliver appropriate solutions aligned to organisational and business strategy:
    • Contributes to the establishment of the strategic alignment and framework for design and development of learning solutions across RBB: Investment Cluster.
    • Identifies new Learning and Development needs and potential solutions for RBB: Investment Cluster L&L based on performance trends , gaps identified, etc.
    • Reviews existing solutions and solutions in design to align with new developments within the L&L fraternity.
    • Contributes into development of Learning & Development solutions across ABSA with alignment to the Global Curriculum, always determining if they exists in the Global learning Curriculum. Sources Global Solution/ design/customises new solution. Stores/ updates eLearning/ blended learning content. Negotiates and sets up contract, SLA and SoW – where third parties are required.
    • Ensure collaborative relationships with Group L&L Academy. 
    • Monitor the effectiveness of processes: Continuously benchmark
    • Learning solutions and maintain high quality standards through research and updated knowledge.
    • Design and implement evaluation criteria for successful implementation of the Learning solutions with clear objectives and successful performance metrics.
    • Ensures quality and consistency in learning design and development from a Cluster perspective Monitoring, and reporting on Learning Solutions projects 
    • Vendors Management: Manage external vendors, and other related stakeholders to ensure compliance to the Absa Group Limited Procurement Policy and the delivery of agreed service levels.
    • Learner support and administration providers | Manage budget and spending.
    • Ensuring a disciplined approach to the management of the department budget.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)

    Location:Sandton

    Deadline: 24th, February 2022

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    Senior Manager: Group Risk Appetite

    Job Summary

    • Ensure that all activities and duties relating to group risk appetite are carried out in full compliance with regulatory requirements, the Enterprise Risk Management Framework (ERMF), the Group Risk Appetite and Stress Testing Frameworks. Understand and manage risks relevant to the role and associated processes.
    • Ensure that risk appetite processes and activities uphold and support the achievement of a satisfactory control environment.

    Job Description

    In this role, the candidate is expected to:

    • Participate and support the embedment of the group risk appetite framework across risk types, business units and legal entities.
    • Participate and support the risk appetite setting, allocation and monitoring processes of the group.
    • Engage and collaborate with stakeholders across risky types, legal entities and business units to ensure the cascade of risk appetite and associated monitoring, reporting and escalation processes.
    • Drive the delivery of change initiatives relating to the enhancement of risk appetite reporting and analytics.
    • Participate and provide group risk appetite input into key internal strategic and regulatory processes (including the ICAAP, ILAAP, PA submissions etc.).
    • Support group-wide stress testing processes with specific focus on testing the calibration of risk appetite and identifying vulnerabilities in the group’s aggregate risk profile.
    • Ensure continuous alignment between the risk appetite framework and other enterprise-wide frameworks (e.g. ERMF, recovery and resolution, stress testing)
    • Review dispensations, waivers and breaches raised against the group risk appetite framework
    • Ensure that regulatory changes and industry best practices are considered in the risk appetite framework and statements.
    • Keep abreast of industry developments and emerging risks to mitigate potential impacts to risk appetite.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Deadline: 24th, February 2022

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    Enterprise Banker

    Job Summary

    • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and appropriate 
    • Customer Focus: Proactively drive acquisition initiatives through re-engagement processes 
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. 

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    Deadline: 22nd, February 2022

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    Company Secretary and Legal Counsel

    Job Summary

    To develop tactical governance and secretarial strategy and delivery plans, formulate associated practice and to ensure operational implementation and adaption across a single practice methodology, governance and delivery objectives
    Job Description

    • Strategy Development: Assist with developing a strategy for the Governance and Control Management function to achieve the strategic objectives set by the business leadership aligned to the overall business strategy of Group. Ensure business units undertake strategic planning that is mindful of Risk through regular engagement with the businesses. 
    • Governance and Control: Implementation and embedment of Operational Risk Frameworks for RCSA, Risk Events, Key Risk Indicators, Key Risk Scenarios.
    • Stakeholder Management: Maintain and develop awareness of risk management issues and changes

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Location: Capital City

    Deadline: 31st, March 2022

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    Skills Development Specialist - RBB

    Job Summary

    To provide thought leadership and subject matter expertise on Skills Development at Absa – RBB; to champion skills development as a business priority across the RBB Business; to drive the successful integration of Absa’s overall employment equity and learning and development strategies and priorities with compliance to applicable skills development legislation across Absa RBB Business Units.
    Job Description

    Accountability:  Skills Development Thought Leadership 

    • Lead design, alignment and implementation of Absa’s Skills Development policy, standards, strategy, framework and governance
    • Promote the development and embedding of self-driven and future-fit learning and development mindsets and behaviours across Absa -  RBB 
    • Lead development and implementation of effective skills development MI reporting, data analysis and insights generation to facilitate data-driven skills development planning and decision making (Including periodic Skills Development analytics)
    • Conduct internal and external research and produce industry- and functional-level insights that position Absa- RBB  as a thought leader on skills development across Africa
    • Drive skills development employment branding and reputation building efforts that position Absa as champion of skills development across Africa     

    Accountability: Serve as the mandatory Absa-RBB Skills Development Facilitator  

    In keeping with legislation and stipulations from regulatory bodies including the South African BANKSETA, INSETA, SAQA and NQF Act: 

    • Lead development and annual submission of an endorsed Workplace Skills Plan (WSP), Annual Training Report and progress on achievement thereof to the BANKSETA and Department of Trade and Industry (DTI)
    • Complete both planned and responsive skills audits in line with relevant BANKSETA and the DTI Codes of Good Practice (CoGP)
    • Regularly monitor the implementation of the WSP and achievement of the BBBEE Scorecard skills development targets and provide reporting, insights and advisory to relevant Absa- RBB Committees, business leaders and People Function stakeholders to facilitate achievement of WSP objectives and scorecard targets
    • Support development and implementation of business-specific skills development plans, forums, mandatory and strategic learnerships and internships to facilitate achievement of Absa-Corporate Functions learning and development strategy and WSP
    • Develop and implement RBB-learnership and internship programmes
    • Develop, implement and monitor a code for good governance for grants and reimbursed levies with a focus on enabling business performance
    • Ensure that skills levies are used in line with strategic learning and development and employment equity objectives; and in support of overall business performance outcomes

    Accountability: Stakeholder Engagement 

    • Build and maintain effective relationships (and act as principal Absa-RBB contact and representative) with key skills development agencies, forums and industry stakeholders across Absa countries including BANKSETA, INSETA, DTI, Ministries of Education
    • Build and maintain effective relationships with key internal stakeholders including the
    • Transformation team, business leaders, talent leaders, learning leads and People Leads, across Absa Group and Absa-RBB

    Accountability: Capability Building 

    • Support building of  Group and business skills development capabilities to facilitate achievement of Absa’s business and playing a shaping role in society objectives 
    • Actively participate in the group-wide Absa Skills Development forum to share and embed skills development best practices across RBB.
    • Help build leadership team and line manager capability in owning and executing the skills development agenda as a personal and business priority.

    Accountability: Risk Management and Governance 

    • Contribute and support to ensure that Absa maintains its status as an accredited learning provider
    • Drive achievement of “green” RAG status on all mandatory and responsive BANKSETA audits and verification audits mandated for CoGP purposes
    • Support identification and take accountability for all relevant Skills Development risks in terms of the AGL Operating Model and Risk Management Framework and ensure that adequate controls and monitoring mechanisms are in place; including access to learning programmes, learnerships and internships. 
    • Role model and champion a culture of proactive compliance and risk management within executive and management teams, and the function as a whole.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)

    Deadline: 24th, February 2022

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    Manager: Learning & Development Everyday Banking

    Job Summary

    To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. learning and development methodology, governance and delivery objectives.
    Job Description

    • Partner, Design & Implement Learning & Development Solutions: Partner with the HRBP’s and Cluster LLT Lead to support the analysis and scoping of the L&D and talent management components of the overall business People Agenda.
    • Consult and partner with HRBP’s and Cluster LLT Lead to ensure global consistency and execution of all L&D objectives and strategy aligned to business People Agendas.
    • In partnership with the HRBP provide L&D expertise & insight at senior business meetings, either directly to the business head or to a wider management team. Act as the consultant/broker for the business & HRBP’s to the rest of L&D services. Act as the face of LL&D to the business, pulling in Leadership, Solution or Curriculum Specialists as required.
    • Take the lead to the business to deliver aligned and seamless learning solutions to the business. Lead and programme manage the diagnosis and delivery of bespoke learning and development interventions in line with the Business goals, working in collaboration with the Learning Solutions teams to present an integrated L&D delivery model.
    • Operate in a commercial and business management way, leverage internal governance, policies and processes as appropriate to agree; objectives, outcomes, communication and embedding practices, timescales, budget and ROI expectations.
    • Guide and support L&D Partners in partnering with the Management teams of the Business areas and the HRBPs to develop the Learning and Development plans for their business area in line with their business strategy.
    • Build and maintain strong relationships with the clients and develop an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions across the business areas. Manage the L&D budget for the business-aligned initiatives, work with the LLT Lead & HRBP’s to ensure cost effectiveness of learning development solutions. Maximise utilization of internal learning solutions and synergies in all learning propositions, across all business areas, optimising external spend.
    • Embed the L&D demand model throughout the HRBP & Development Partner community. Where required, provide offsite facilitation to business/teams or source the appropriate external facilitator to support a managed team event. Ensure the development and delivery of quality learning plans from the Development Partners team as agreed by all stakeholders, within budget and ensuring they meet agreed time, cost and quality parameters.
    • Support the Solutions & Delivery teams to source and identify Subject Matter Experts (SMEs) from the Business to drive effective Learning delivery.
    • Ensure effective evaluation of all business-aligned learning solutions, to ensure continuous improvement and contribution to business objectives (ROI Frameworks). Leverage and research external best practice to provide leading edge innovative solutions to the clients, and share this research with the team. Work with the Head of L&D to review and rationalise supplier base to align with business need/organisational requirements.
    • Maintain internal relationships across the Group and learning suppliers to ensure delivery of the highest standards of supply, adhering to all governance frameworks.
    • Engage with and build an external L&D network to ensure continuous updating of current best practise and leading edge knowledge of learning. Ensure adherence to HR/Group policies and standards, Governance and internal controls relating to learning activities.
    • HR Specialist Pillar: Keeps informed of leading practices, monitor and evaluate market trends in their areas of specialty. Monitors solutions, vendors and employee feedback to drive continual improvement.
    • Draw out trends and meaningful insights based on data analytics & modelling that will support desired business outcomes. Aligns the innovation agenda with the needs and directions of the Clusters/divisions.
    • Partner with HRBPs in consulting with the business to create innovative solutions when standardized products are not sufficient. Monitor and evaluate consistency and harmonisation of policies and solutions across the enterprise as appropriate.
    • Organisational Performance Areas: Business aligned learning solutions; execution & delivery of Learning Plans Business aligned curriculum Consistent delivery of leadership programmes Talent management and development HRBP partnership
    • Effectively Manage the Team: Optimally balance the resources in the team, and also utilizing the BP capacity to deliver and contribute to this team’s ability to make an impact to the overall business agenda
    • Develop a high performing team by embedding formal performance development and informal coaching
    • Determine development needs for the team itself and ensure that identified training requirements are budgeted for and executed Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
    • Approve leave requests for team members and create leave plan to ensure adequate coverage.
    • When required, initiate disciplinary processes for team members calling on support from Human Resources when required Resolve grievances raised by team members and escalate only if required

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required), Postgraduate Degrees and Professional Qualifications: Retail Management

    Deadline: 22nd, February 2022

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    DataMart Specialist - Data Team lead - DBA


    Job Summary

    Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
    Job Description

    DevOps

    • Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
    • Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
    • Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
    • Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
    • Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
    • Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
    • Apply general design patterns and paradigms to deliver technical solutions
    • Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
    • Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
    • Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
    • Debug existing source code and polish feature sets.
    • Work with guilds and other technical SME’s to improve and evolve technical products and services
    • Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
    • Apply version control and related concepts and techniques
    • Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
    • Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
    • Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
    • Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
    • Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

    People

    • Coach & mentor other engineers
    • Conduct peer reviews, testing, problem solving within and across the broader team
    • Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
    • Participate as a subject matter expert in the development & development planning of the broader product engineering team
    • Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

    Risk & Governance

    • Identify technical risks and mitigate these (pre, during & post deployment)
    • Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
    • Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
    • Deliver on time & on budget (always)

    Education

    • Bachelor's Degree: Information Technology

    Deadline: 24th, February 2022

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    Relationship Executive Enterprise RBB(Vryburg)

    Job Summary

    Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
    Job Description

    • Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client
    • Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst,
    • Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments 

    Education

    • Diploma: Business, Commerce and Management Studies (Required)

    Location: Vryburg

    Deadline: 4th,March 2022

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    Relationship Executive Enterprise RBB (Zeerust)

    Job Summary

    Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
    Job Description

    • Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. 
    • Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst,
    • Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments 

    Education

    • Diploma: Business, Commerce and Management Studies (Required)

    Locations: Zeerust

    Deadline: 4th,March 2022

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    Database Developer - Data Management and Movement

    Job Summary

    Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
    Job Description

    DevOps

    • Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
    • Contribute to all phases of the development lifecycle including
    • Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
    • Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
    • Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
    • Apply general design patterns and paradigms to deliver technical solutions
    • Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
    • Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
    • Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
    • Debug existing source code and polish feature sets.
    • Work with integrated teams and other developers to improve and evolve technical products and services
    • Align all application development & development process to Group Architecture & Infrastructure guidelines
    • Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
    • Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
    • Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

    People

    • Conduct peer reviews, testing, problem solving within and across the broader team
    • Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

    Risk & Governance

    • Identify technical risks and mitigate these (pre, during & post release)
    • Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

    Education

    • Bachelor's Degree: Information Technology

    Deadline: 24th, February 2022

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    Reporting Specialist Data Presentation

    • Job Type Full Time
    • Qualification
    • Experience
    • Location Not specified
    • Job Field

    Job Summary

    Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
    Job Description

    Role Requirements:

    • Azure or AWS certified
    • SQL (snr level) including SSIS and SSRS
    • Extensive experience with ETL design and execution
    • Experience with Flexera stack
    • Experience with PowerBi, Qlikview or Tableau reporting
    • Experience with the analysis of customer needs for the design of reports
    • Database Architecture
    • Databases on Cloud (AWS & AZURE)
    • Supporting SQL in multiple domains
    • SQL on VM Infrastructure
    • Database Performance Monitoring and Tuning
    • Ensure Database Availability at all times
    • Database Security and Audit
    • Database Backup and Recovery with Data team
    • Capacity Management
    • Maintain Data Integrity
    • Migration
    • Troubleshoot of incidents and permanent fixes
    • Monitor and analyses performance issues.
    • Ensure compliance with operational / change management guidelines
    • High Availability and Disaster recovery
    1. Apply critical thinking, design thinking and problem solving skills to solve technical problems related to the management and presentation of large datasets.
    2. Provide efficient and effective support of SQL, PowerBi applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
    3. Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
    4. Maintain correct and current application documentation and making it available to application users
    5. Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
    6. Ensure minimal business operations impact due to upgrades and maintenance activities
    7. Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    8. Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
    9. Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
    10. Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
    11. Develop and maintain knowledge in application functionality, user workflow, and business processes
    12. Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
    13. Compile and maintain inventory of applications and related details
    14. Manage and provide support aligned to all SLA’s
    15. Develop the skills required to operate and maintain the technical products & services (applications)
    16. Ensure that a backup system for applications and files associated with business operations is in place
    17. Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
    18. Work with Information Security teams to define and implement access permissions for applications
    19. Develop and maintain expertise in application functionality, user workflow, and business processes.
    20. Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
    21. Develop and communicate training and documentation for end users.
    22. Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
    23. Develop and / or assist with the development and / or execution of project plans for application upgrades
    24. Provide input to current and future application requirements to meet the organization's needs
    25. Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
    26. Maintain awareness of application risks and opportunities for improvement
    27. Identify and recommend application improvement to enhance capability and performance, and minimize costs.
    28. Ensure that application users are aware of the application capabilities for enabling their effective use
    29. Assess vendor proposals for appropriateness and compliance with organization and industry standards.
    30. Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
    31. Supervise and maintain the organization's repository of applications
    32. Help diagnose problems and resolve incidents / issues related to applications.
    33. Validate the known error database for application-related entries
    34. Work with Tech Centres of Enablement to define the operational activities related to the applications
    35. Application Monitoring & Performance Management
    36. Monitor application modification requests and ensure best practices are being utilised
    37. Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
    38. Maintain metrics of operational performance and evaluate trends
    39. Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
    40. Governance, Risk & Control
    41. Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
    42. Enhance IT processes for transitioning completed configurations from development to production.
    43. Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
    44. Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
    45. Provide inputs to availability and capacity management process for effective planning.

    Education

    • Bachelor's Degree: Information Technology

    Deadline: 22nd, February 2022

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