Career Opportunities at Accenture

Job Description

• We’re on the hunt for strategic, curious, and unique individuals – people like you.
• People are ready to take on a future filled with new ideas, technologies, and innovation. Be inspired to make the most of who you are. Be supported; learn new skills, innovative ways of working, and how to approach real-world problems. 

Welcome to Accenture

• At the heart of every great change is a great human. If you have ideas, ingenuity, and a passion for making a difference, come and be a part of our team.
• We bring together leaders in strategy, industry experts, enterprise function practitioners, business intelligence professionals, cloud migration and management specialists, designers, data scientists, and many other skills to co-create each client’s unique path to change.
• Take advantage of our global network of over 100 innovation hubs around the world, where we apply industry expertise, diverse skill sets, and next-generation technology to each business challenge. We work with 91 of the Fortune Global 100. As of 2020, we've made 18 consecutive appearances on the list of Fortune's "World's Most Admired Companies".

What you will do

• Create technical concepts and best practices to enable our clients implement intelligent 5G, Open RAN, and LTE networks
• Prototype your proposals with practical hands-on in 5G Labs
• Present your solutions to technology-savvy clients, and promote to global scale with technical impulses for umlaut experts and pre-sales
• Work in emerging technologies, e.g. energy-efficient networks, RAN intelligent controllers, ORAN integration & interoperability, network slicing, telco cloud & orchestration
• Regularly research the market and standards to influence umlaut innovation capabilities, e.g. 3GPP releases, 6G.
• Represent umlaut within standards developing organizations such as NGMN, ORAN Alliance or TIP
• Be part of a technological innovation team, cross-functional in expertise

Qualifications

• Brings at least 4 years of working experience in engineering, design, optimization, or similar position preferably with a network operator or vendor
• Hands-on experience on NR and LTE for traditional and new vendors, e.g. Ericsson, Mavenir, Altiostar, Parallel Wireless, Nokia, Huawei
• Have practical experience with Open RAN architecture and functionalities, with the know-how of ORAN Alliance specifications
• Familiarity with testing tools, e.g. Spirent, Keysight, Viavi, Wireshark
• Knowledge of cloud technologies, e.g. Kubernetes, Dockers, OpenShift, AWS
• Strong knowledge of 3GPP Release 15+ RAN specifications, service requirements, and architecture in both SA and NSA modes
• Strong knowledge of RAN features, interfaces, KPIs, and automation
• You are strongly objective and quality oriented and have very good conceptual, organizational, and presentation skills

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Job Description
Responsibilities (include but are not limited to):

Product:

• Workshop participation and assistance
• Connected experience mapping
• User-centric research and strategies
• Product architecture and journeys
• User interface design
• Prototyping
• Design system setup and implementation
• Development handover and integration
• Presentation and product strategy assistance
• Follow current and emerging design trends and technologies
• Project case study assistance

Profit:

• Assist with new business concepts
• Deliver outputs within prescribed timings
• Efficient solution creation

People:

• Team member check-ins and support
• Integration relationship building
• Client team relationship management

Qualifications
Qualifications/Experience/Skill:

• Relevant tertiary qualification in UX Design or similar
• Minimum of 4 years working experience as a UX Designer/Experience Designer
• Proficient in Office 365 (i.e. SharePoint/MS Teams/OneDrive/Outlook etc.)
• Experience in utilizing prototyping software, Figma
• Proficient in Adobe Suite
• Good understanding of branding, marketing, data, media, social UI, UX, business analysis and technology
• Good understanding of the development process and agile methodologies
• Ability to create flexible design systems and component libraries
• A good command of the English language (both verbal and written)
• Strong organisational skills
• Strong time management skills
• Strong multitasking skills (able to work across multiple briefs at any given time)
• A link to a portfolio demonstrating work

Personal Attributes:

• Team player with the ability to work independently
• Ability to remain calm in a fast-paced environment
• Ability to articulate and defend design decisions
• Proactive
• Resilient
• Confident
• Accountable
• Reliable
• Empathetic
• Solution-driven/problem solver
• Deadline driven
• Meticulous with attention to detail
• Other: comfortable working on-site and comfortable working on alcohol brands

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Job Description

• As a Product & Enablement Specialist, you will work as part of a team that focuses on helping our clients innovate, design and implement strategies to reinvent customer experience. You will advise, shape and deliver customer led transformation programs aiming to create outsized competitive advantages
• Identify new opportunity areas to meet emerging or shifting consumer demand patterns
• Drive business value by helping clients design, incubate and launch new or enhanced products and experiences
• Enable growth and product innovation, by establishing and enabling the required capabilities to more effectively manage product portfolios and efficiently deploy product management teams to achieve always-on growth
• Advise and empower clients to make astute use of their proprietary assets (brand, technology, customers, data, people, etc.) combined with Accenture’s accelerators and expertise to create an outsized competitive advantage
• Run and lead short discovery strategy phases of work, develop business transformation vision, value roadmap, high-level target solution designs, target experiences
• Shape digital-led transformation strategies working with multi-disciplinary team of strategists, technologists and experience designers
• Expand existing programs and/or generates new programs by leveraging client relationships, client feedback, program measurement, new products/services or unmet needs
• Lead the development of new or renewal contracts through collaboration with subject matter advisors, solution architects and pricing team members
• Strategically Align with client on program objectives. Manage internal and external processes, assesses resources and ensures strategic, creative, and program delivery output is to the highest quality
• Interface with clients, senior Accenture management, cross functional internal teams to ensure projects are on target with objectives, budget and schedule. Intercedes between client and team for issues related to changes in project scope, budget or strategic creative direction
• Work with Client Account Leads where appropriate to ensure project aligns to greater account objectives and supports targets set for the year
• Collaborate across Accenture Song and Accenture to generate value creation opportunities for our clients which utilize Accenture’s unique set of integrated capabilities
• Lead key business development initiatives for the account, but also across the broader account portfolio for Accenture Song

Qualifications

• A bachelor's degree
• 5+ years hands-on experience managing all stages of the product life cycle
• Balance of technical knowledge and business acumen
• Ability to think innovatively and design and deliver client oriented digital solutions
• Customer first mind set
• Ability to work with stakeholders to understand their need and build trusted relationships
• Ability to work collaboratively with internal and external teams
• Ability to perform well under pressure and with defined timelines and milestones
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• Work experience as a Product Owner or similar role in product management is a plus
• Understanding of delivery methodologies with an emphasis on agile is a plus

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Job Description

• The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts.
• The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities:
• Represent the customer’s business impact
• Drive the end-to-end problem resolution
• Proactive problem identification against the customers case portfolio

1. Relationship Management

• ‘Know the customer’ and understand the impact to their business in reactive support scenarios
• Conduct customer conversations across all management levels inc. incident calls and monthly connections
• Prioritize critical issues to ensure customer satisfaction
• Set and manage support expectations with customers
• Orchestrate support teams to resolve customer incidents

2. Proactive management of reactive experience

• Acknowledge and respond to customers' requests promptly
• Coordinate stakeholder involvement, and track actions
• Anticipate risks and escalations based on customer context
• Proactively provide case updates regularly, propose recommendations if necessary, and ask for support if needed

3. Escalation Handling

• Drive high-risk escalations to resolution by establishing clear communication channels, documenting and tracking agreed actions, and maintaining an orchestration role across multiple stakeholders
• Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders

4. Critical Thinking

• Partner with engineers as needed to complete root cause analysis of customer issues and prevent future occurrences
• Establish a customer obsession approach that puts the customer and the customer operational health in the center
• Prioritise workloads against agreed procedures

5. Incident Administration

• Monitor reactive cases owned by internal support organizations
• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health
• Provide regular updates to both customers and interna stakeholders to confirm case status and progression

Qualifications

• 3+ years of experience in supporting enterprise technologies or equivalent