Career Opportunities at Community Schemes Ombud Service (CSOS)

Gauteng Regional Office (Ref. CSOS/CMO/GP/09/24)

KwaZulu Natal Regional Office (Ref. CSOS/CMO/KZN/09/24) 

Requirements

• Degree in Law (NQF 7). 
• 2 – 3 Years experience in Dispute Resolution processes or the legal environment, 
• Knowledge of the Dispute Resolution process and Community Schemes. 
• Deadline focused. 
• Strong work ethic. 
• Team player. 
• Knowledge of computerized telephone management system. 
• Basic administrative functional knowledge (typing and filing).  

Key Performance Areas 

• Assessment on all applications for dispute resolution to determine jurisdiction. 
• Identification of issues in dispute in terms of Section 39 of the CSOS Act. 
• Prepare Notice 43 and 44 in terms of the CSOS Act. 
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act. 
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act. 
• Prepare file for Conciliation hearing. 
• Managing and capturing reports on case management system in the division. 
• Assist with telephone complaints as well as walk-in applicants. 
• Provide weekly feedback to complainants. 
• Prepare monthly reports on all matters. 
• Maintain diary of all matters. 
• Assist with ad hoc administrative support and duties within the division. 

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Requirements

• A 3 – year degree in Law (NQF 7). 
• A total of 4 years working experience. 
• Postgraduate qualification in Law and Admission as an Attorney will be advantageous. 
• Previous experience in Sectional Titles will be advantageous. 
• Advances MS Office (Word, Excel and PowerPoint). 
• Extensive knowledge of the CSOS Act & Regulations. 
• Knowledge of good governance Sectional Titles Schemes Management Act & Regulations.  

Key Performance Areas 

• Ensure compliance of Community Schemes Governance Documents with all applicable legislation. 
• Receive the schemes governance documentation (new sectional title, amendment of an existing and registered scheme from regulation, rules, unanimous resolutions). 
• Liaise with the scheme for outstanding documents or information. 
• Conduct quality assurance on scheme’s governance documentation. 
• Make recommendations on rules. 
• Issuing, uploading and ensuring signing and approval of certificates. 
• Reviewing and quality assuring Section 6 (9) applications in terms of Sectional Title Schemes Management Act. 
• Reviewing and quality Assuring Section 13 (2) applications in terms of Sectional Title Schemes Management Act 
• Attending to complaints and queries 
• Conduct trainings 
• Attending to any mater incidental to the purpose of the position 
• Ensure that the access fee is paid by the requested before access to information is granted. 
• Provide the duly registered Community Scheme with the compliance certificate after approval by the Chief Ombud. 
• Submitting management reports on the implementation of the CSOS Act about Community Schemes Governance Documentation management. 
• Facilitate the development and implementation of the Governance Documentation Management Policy. 

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Requirements

• A recognized commerce and/or legal degree (LLB) or equivalent (NQF level 7). 
• Registration as a Chartered Secretary (CIS). 
• A Master of Business Administration will be an added advantage. 
• 12 to 15 years of experience in a Company Secretariat position. 
• Experience in corporate governance, risk management and internal control experience. 
• Relevant company secretarial experience. 
• Strong knowledge of the Companies Act, Kings Commission III, and leading corporate governance practices. 
• Exceptional communication skills and the ability to interact with a diverse range of clients. 
• Experience within an internal audit environment would be advantageous. 
• Thorough knowledge of Company Law and other related legislation, e.g. PFMA, CSOS Act, etc. 
• The ability to maintain a high level of trust and confidence with the Board, CEO and Executive Management. 
• Project Management Methodology. 
• Service Management Principles (ITIL). 
• Contract Management.  

Key Performance Areas 

• Provide guidance and support to CSOS Board, its committee(s) and the Executive Management on corporate governance. 
• Facilitate the Board strategy sessions and coordinate documentation associated therewith. 
• Ensure that the relevant governance structures, and committees, are in place. 
• Facilitate the Board efficacy review and coordinate documentation and feedback.
• Alignment and integration between Board responsibilities and Executive Management functions. 
• Keep Board members informed of their legal responsibilities. 
• Provide legal advice to the Executive Committee and the Board. 
• Ensure that CSOS meets all its legislative, statutory, and key stakeholder obligations. 
• Ensure that meetings are so structured to facilitate hierarchical decision making, i.e., ensure that matters which require board approval are taken through the relevant committee approval process before being recommended to the Board for approval. 
• Ensure the CSOS complies with its own risk policies. 
• Develop and implement central source of information on business ethics and corporate governance; and 
• Manage whistleblowing policies and procedures. 
• Co-ordinate the operation of CSOS’s formal decision making and reporting infrastructure and process. 
• Formulate, director’s and shareholders meeting agendas with the board of directors. 
• Ensure the annual Corporate and Executive performance appraisal. 
• Monitor the compliance with relevant legal requirements affecting the CSOS’s environment. 
• Advise and assist board in their duties and responsibilities and compliance with their personal obligations under company law. 
• Ensure compliance with PFMA (Public Finance Management Act). 
• Required reports as approved by the Board and submitted by the deadline dates. 
• Proper disclosure is made regarding Fruitless and Wasteful Expenditure and Unauthorized Expenditure, etc. 
• Ensure compliance with CSOS Act and Kings Commission III. 
• Co-ordinate compliance with the company “Code of Conduct”. 
• Formulate delegations and terms of reference. 
• Ensure establishment of a framework for the delegation of authority. 
• Ensure that the company is seen to be a responsible corporate citizen. 
• Ensure that the company’s ethics are managed effectively. 
• Develop Induction packs for new CSOS Board members in conjunction with the CEO and Chairperson of the Board. 
• Issue the induction packs to the new CSOS Board members. 
• Induct new CSOS Board members on the contents of the Induction packs. 
• Review the relevance and accuracy of the information contained in the Induction packs and update regularly. 
• Maintains all statutory records according to specifications. 
• Maintain statutory returns by filing information with the registrar of companies to report on certain changes regarding CSOS or to comply with requirements for periodic filing. 
• Maintains CSOS’s register of members. 
• Maintain contact with regulatory and external bodies. 
• Attend and represent the organisation in various forums to keep abreast of the latest industry developments. 
• Lead and manage the Company Secretariat team in the achievement of set organisational objectives and targets by ensuring that the company is a high performing entity. 
• Ensure that Company Secretariat team’s roles and responsibilities are clarified, performance objectives are set and managed. 
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary. 
• Build a pro-active environment where the Company Secretariat team can take responsibility for results. 
• Manage the Human Resources in accordance with policies, procedures and legal requirements. 
• Give feedback to relevant stakeholders. 
• Read and research information in order to remain abreast with changes within the market.