Career Opportunities at Flash Group

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• Ensure training of all flash products are done at the stores.
• Deliver and manage the sim card business within your area.
• Growing the overall eco-payment system within your region, through identifying and proposing suitable partnerships in the IDC, wholesale and supplier environment through the Pay With Flash model.
• Manage relationships within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• Ensure training of all flash products are done at the stores.
• Deliver and manage the sim card business within your area.
• Growing the overall eco-payment system within your region, through identifying and proposing suitable partnerships in the IDC, wholesale and supplier environment through the Pay With Flash model.
• Manage relationships within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Responsibilities:

• Daily / Weekly / Monthly reporting 
• Major outages affecting the contact centre 
• Identify operational issues and investigate, implement, and track improvements. 
• Manage the daily operations of the team including punctuality, response times issues, outages on the desk. 
• Take calls that agents can’t handle and be available when agents appear to need assistance / coach for future calls. 
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, Non-Adherence and SLA, etc. 
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Motivate and encourage agents through positive communication and feedback. 
• Having “morning huddles” to make sure that your team know what their objectives are for the day. 
• Have regular one on one and feedback sessions with the team; escalate any performance issues to the Department Manager for further action. 
• Give input into training and development plans for the team and work closely with the training and QA team.
• Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members.
• Conduct regular review of all call centre agent’s performance and organize training sessions for under performers.
• Submit regular reports to management and seek new ideas and strategies to improve performance at the centre.
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards.
• Ensure that Traders are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
• Identifying and addressing any people issues and being a pillar of support for your team members.
• Assist Management with ad-hoc tasks including projects related to the Contact Centre

Minimum Requirements:

• Matric (Tertiary Qualification will be to your advantage)
• Have 2years Leadership/management experience in a similar role.
• Proven customer service management experience (at least 2 years in the call center environment)
• Have exposure in a multi-channel environment (Voice, Email and Chat)
• Be computer literate (MS Word & Excel)
• Must have own transport.
• Proven working experience in social media.
• Strong IR process and policy related competence

Skills:

• Ability to think creatively & innovatively within area of accountability.

Attributes:

• Solution-orientated
• Technical & functional knowledge
• Experience/evidence of delivery and good performance within areas of accountability (application of knowledge & skill)
• Strong problem solving, organisational and negotiation skills
• Team Player
• Excellent communication and writing skills
• Self -motivated
• Attention to detail
• Results Driven
• Excellent communication and presentation skills
• Strong IR process and policy related competence
• Have strong stakeholder management abilities to engage with support teams
• Have strong influence and motivational abilities
• Have planning and organizing abilities
• Ability to proactively problem solve

go to method of application »

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• Ensure training of all flash products are done at the stores.
• Deliver and manage the sim card business within your area.
• Growing the overall eco-payment system within your region, through identifying and proposing suitable partnerships in the IDC, wholesale and supplier environment through the Pay With Flash model.
• Manage relationships within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Requirements

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

The candidate will oversee all internal and external reporting requirements on a monthly basis to support decision-making for business growth and development, working closely with Exco and Divisional Heads. The role involves driving monthly reviews and reconciliations and ensuring compliance with legislative requirements such as IFRS and SA Income Tax. Additionally, the candidate will be responsible for managing all financial operations of the company, including overseeing the processing of all South African operations, as well as providing an overview of the UK/EU and other subsidiaries and associates.

RESPONSIBILITIES:

• Establishing and implementing a comprehensive framework for all finance and divisional reporting requirements
• Reviewing monthly management packs and statutory reporting for the holding company, including presenting variance analyses
• Reviewing divisional cost centers and meeting with non-financial managers to aid in managing associated expenses
• Collaborating with FAs and FMs to prepare monthly forecasts for delivering financial performance trends for forward-thinking fintech
• Analyzing quarterly reporting packs for the holding company and providing trend analysis
• Reviewing provisional tax submissions and annual tax returns for all entities
• Managing budgets, forecasts, and three-year plan processes, statutory submissions for Flash Group
• Conducting MTM and YTD variance analysis for exco and GMs
• Working closely with GMs and FAs to identify financial requirements in alignment with group strategy
• Ensuring processing complies with IFRS and income tax legislation
• Overseeing timely delivery of management accounts to meet tight month-end deadlines
• Reviewing yearly budgets and three-year plans and providing value-added analysis
• Managing all internal and external audits
• Being responsible for annual group insurance renewal and BBBEE submission
• Conducting research on revenue opportunities and economic trends, analyzing internal operations, identifying areas for cost reduction and process enhancement
• Assisting the Group FM Planning and Innovation with the development, finalization, implementation, accounting, and recording of existing and new products
• Collaborating with the head of finance to develop and implement the financial strategy
• Acting as a backup for all other FMs
• Providing assistance on ad hoc investigations and presentations from the head of finance
• Developing a team culture and managing and developing a team of CA (SA)s
• Managing expectations and having regular update meetings with business leaders.
• Build team and people capabilities through:
• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values
• Build team and people capabilities through:
• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values

Requirements

MINIMUM REQUIREMENTS:

• Qualified CA (SA)
• 5-10 years of experience after completing articles
• 5-7 years of experience in finance process management and improvement
• 2-5 years of experience in financial analysis
• Experience in a Fintech or Financial services environment
• Familiarity with Sage, Finnivo, and IT environment would be advantageous
• Strong technical skills in financial accounting (IFRS), tax, and reporting
• Advanced proficiency in spreadsheets and presentation skills
• Previous experience working in a FinTech environment is preferred
• Demonstrated experience in technical projects and report building
• Proven experience in Agile project management and execution
• Excellent communication skills with stakeholders at all levels

SKILLS:

• High productivity, ability to work hard and meet deadlines
• Team player with the ability to handle high levels of stress in a dynamic environment
• Capability to identify and influence critical stakeholders, build cross-functional partnerships and relationships, and proactively and creatively solve problems while suggesting solutions
• Demonstrated initiative and a willingness to be receptive to ideas and proposals
• Enthusiasm and passion for learning new things and understanding new technologies
• Excellent communication and interpersonal skills to effectively lead and inspire a team.

ATTRIBUTES:

• Accuracy
• Passion and enthusiasm
• Analytical and critical thinking
• Skilled communicator with the ability to report and motivate to executives and clearly communicate with team members across departments
• Knowledge & ability to identify risk in projects
• Forward thinker

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CORE RESPONSIBILITIES:

• Make sure that the materials for training on fraud are current.
• Identify changing fraud trends, document, and report to appropriate department personnel in a timely manner to assist in reduction of fraud losses.
• Partner with the risk department to ensure that all fraud risks are considered, and appropriate controls are in place.
• Make certain that the fraud prevention procedure is incorporated into all new developments.
• Escalate issues to management and other functional areas as necessary regarding unusual activities, abnormal transactions, and customer issues. Make recommendations for system improvements to prevent fraudulent activities.
• Control testing of accounts, to ensure that they are categorised according to the applicable risk profile.
• Document fraudulent activities and flag fraudulent accounts identified during onboarding.
• Analyse transaction patterns and respond quickly to high-risk traders.
• Attend fraud related meetings, especially on new products and assist with release controls.
• Daily, weekly, and monthly resolving of escalations from the Fraud Support Team.
• Provide support for all investigations, internal and external.

OTHER RESPONSIBILITIES:

• Conduct investigation of syndicates and internal fraud incidents.
• Monitoring and conducting of fraud investigations, recording of cases on the fraud databases (internal and external). Including writing of formal incident reports.
• Contribute on enhancements and improvement of fraud reports, internal and external (Liaising with the BI team in creation of efficient fraud reports).
• Monitor and review flagged transactions generated by the fraud detection system and take appropriate actions to mitigate fraud.
• Provide support on the fraud risk assessment.
• Assist with identification of fraud risks and provide recommendations.
• Analyse transactional data to detect unusual or suspicious activities, and to draw useful insights.
• Assist with UAT – Usability testing to be done for all deployments.
• Manage fraud helpline – email inbox and WhatsApp.
• Building Stakeholder Relationship.
• Participate in IT projects and new product development to bring a proactive risk management focus into new business initiatives.
• Liaising with role players in law enforcement and intelligence agencies, assisting with compiling of evidence for successful prosecution.
• Ensuring that the business units are aware of relevant loopholes, best practises and assisting them in the implementation of solutions.
• Assist in coordination of the Fraud Strategy.
• Maintain knowledge of fraud, industry best practices and trends.

MINIMUM REQUIREMENTS:

• 5+ years of experience in fraud investigations and driving fraud detection and mitigation strategies (experience within data intensive industries such as banking or financial services is preferred)
• Certified Fraud Examiner (CFE), Forensic Practitioner (FP)SA Designation or other relevant tertiary qualification

TECHNICAL SKILLS:

• Must be fully computer literate - including advanced experience using a wide variety of software packages (i.e., Word processing, spreadsheets and databases) with a strong emphasis on analytical software including Excel and Microsoft Power BI

ADVANTAGEOUS:

• Experience in fraud dispute resolution and chargeback process
• Anti-money laundering experience or Association of Certified Anti-Money Laundering Specialists (ACAMS)

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Responsibilities:

• Responsible for developing applications using a low-code development platform, setting up and configuring systems for each client's unique requirements.
• Delivering enterprise applications with minimal traditional coding needed
• Working with three key elements: form builders, pre-built templates, drag-and-drop visual interface, entity builder
• Researching and analysing internal business processes with the scope of optimizing and automating them
• Building technology like a software engineer, but faster and smarter using productivity tools 
• 3rd party integrations
• Plan and plan work with the rest of the team  

Requirements
Minimum requirements:

• Relevant IT Tertiary Qualification
• 5+ years’ experience 
• Low code, API testing or similar role for example QA Analyst
• Technical Support, specializing in software and problem diagnosis
• Knowledge of APIs and experience of software integration
• Familiar with Postman
• Understanding of the SDLC 
• Agile working practice, structured project management, and communication  
• Ability to diagnose application issues and to decide what can be done with low-code instead of traditional coding (80/20 rule)
• Intuitive about how an idea can be turned to an actual working application using drag and drop visual environment
• Familiarity with pre-built templates, drag-and-drop visual interface, entity builder

Advantageous

• Experience with GLU
• Understanding Databases (MSSQL)

Attributes:

• Productivity and performance focus
• Problem-solving skills and solution-oriented attitude
• Cross-functional teams clear communication
• Client-oriented and a collaborative spirit
• Proactive attitude in automating processes as much as possible;
• Curious and a continuous hunger for learning and staying up to date with the latest solutions on the market (especially in the low-code field)
• Analytical mind Creativity, open-minded attitude 
• Team Player

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RESPONSIBILITIES:

•  Preparing mockups and presenting to clients before deciding on a final design/concept.
•  Getting signoff/approval before finalising artwork.
•  Have a good working knowledge of digital media platforms and being comfortable designing within those parameters.
•  Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities.
•  Layout of graphic and basic design.
•  Designing of sales proposal decks.
•  Amendment of existing artwork.
•  Create FA source files.
•  Become familiarised with client’s brand guidelines and past assignments.
•  Liaise with sales personnel and clients to fulfil clients’ needs and expectations.
•  Adapting and rolling out approved concepts to various media, above and below the line.
•  Adhering to a client’s brand identity and guidelines.
•  Communicating with internal and external stakeholders about progress of projects and any issues that may arise
•  Adept at digital design forms. Ie. Designing for social media digital templates such as Instagram, Facebook, TikTok, Twitter, YouTube and LinkedIn.
•  Working with external departments to extend concept and visuals to other internal and external marketing-related material.
•  Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities.
•  Work on multiple briefs at the same time. Overseeing design projects, from conception to delivery. Designing original pieces, including illustrations and infographics

MINIMUM REQUIREMENTS:

•  Matric 
•  Tertiary qualification in DTP/Graphic Design.
•  Minimum 3 - 4 years working experience, coupled with a good understanding of a business process from conceptualization to production stages.
•  Proficient in Adobe Photoshop, InDesign and Illustrator.
•  Knowledge of related hardware (Apple Mac). 
•  Understanding Finished Art.
•  Up to date current Design Portfolio.

TECHNICAL SKILLS:

•  Knowledge of basic print process and specifications/profiles.
•  Have a good working knowledge of digital media platforms and being comfortable designing within those parameters.

BEHAVIOURAL SKILLS:

•  Attention to detail and ability to work under pressure.
•  Ability to work independently and within a team environment.
•  Excellent interpersonal and communication skills.
•  Possess a positive attitude and a creative flair for designing.
•  Working and collaborating with art directors, copywriters, photographers, and other designers.
•  Adapting 
•  Work on multiple briefs at the same time