Career Opportunities at Nedbank

Job Purpose

• We are looking for a Direct Sales Manager: Card Acquiring, to market Nedbank’s acquiring omni channel products to tier one and tier two clients while meeting specific client needs and requirements. Strict sales targets will need to be achieved to reach and surpass business objectives. Sales and solutioning will be specific to card present and card not present markets.
• The potential candidate will need to have knowledge and experience on stand-alone, integrated and ecommerce payment solutions as well as understanding Money-In and Money-Out business requirements.

Job Responsibilities

• To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.
• Network within Nedbank’s established silo’s and product houses to grow Nedbank’s acquiring market share externally.
• Maintain and grow a healthy pipeline of potential clients.
• Cross sell and up sell within Nedbank’s established base.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping clients informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new clients and stakeholders by identifying client needs and matching products to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation. Use recommendations from managers’ report to improve on the quality of work.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Minimum Experience Level
• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose

• To support the Operations management teams objectives by, informing the design and deployment of new initiatives and the re-designing and the re- factoring of existing processes and systems throughout the analysis, designing and implementation phases with the aim of ensuring the efficiency and effectiveness of processes and systems workflows emanating across the markets value chain and playing a key role in ensuring that operations key processes are factored into all initiatives that impact operations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Financial Markets Certificate
• Post Graduate Degree

Essential Certifications

• ACI certification (ACI - Governing Body)

Minimum Experience Level

• 7 years in financial markets (and at least 5 years in a Markets Operations role).

go to method of application »

Job Purpose

• To be a functional leader and get results through a complete function (functional synergy); competitive advantage for the business; building flexibility and effectiveness of the whole function; building functional state-of-the-art-results and credibility and understanding and valuing all sub-functions. To engage the future through functional best practice strategy and getting tomorrows results through addressing issues today.

Job Responsibilities

• Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy.
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Build a high performance team.
• Ensure that the leadership agenda has been embraced by the division/function.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Actively build a culture of improvement.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff. 
• Optimise performance and motivation, empowering team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure alignment to governance and compliance requirements.
• Drive effective and efficient service or product delivery. Optimise productivity of the function.
• Realise improved business delivery.
• Foster and enable innovation increasing the value add of the function. Identify innovative trends that could enhance the value-add of the function.
• Ensure decisions are made in the best interest of the business.
• Suggest proposed changes to project delivery mechanisms, methodologies and client service delivery improvements.
• Ensure commercial soundness and relevance. Leverage opportunities to create a competitive function and a commercially successful function
• Establish and drive the business strategy of the function.
• Establish effective industry networks that translate into the creation of competitive advantage through IT enablement for the client.
• Ensure projects results are delivered.
• Ensure portfolio of services or projects are configured to drive priority delivery.
• Ensure services to client meet expectatioms.
• Deliver service to client expectations by providing services that are benchmarked to the industry and are structured to achieve quality and cost competitiveness. Support execution capability by ensuring Divisional and group strategy is translated into effective and clear business plans.
• Drive collaboration and integration across functional areas within the GT value chain and into the client environment
• Deliver client value through alignment with strategic intent by ensuring the client service portfolio is reflective of the emerging needs of the client and transparently presented
• Ensure optimal functional service delivery through establishing and maintaining Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) Foster strong relationships by acting as champion of the Nedbank Strategy and IT strategy, guiding client portfolio's with a Nedbank first mindset.
• Enable achievement of functional Business Unit objectives.
• Continue to build the value of IT Services. Manage client expectations.
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan, correcting any deviations.
• Support Nedbank strategy by driving corporate citizenship.
• Develop, implement and measure the effectiveness of a strategy to build a differentiated culture.
• Measure the effectiveness of differentiated culture plan through staff and client feedback and ensure corrective action plans are developed and implemented.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours Degree or equivalent

Essential Certifications

• Formal certification from relevant professional bodies where applicable
• Role Relevant Tertiary Qualification

Minimum Experience Level

• 10-15 years Business Management
• Exposure in Ecommerce and Financial Services is essential 

go to method of application »

Job Purpose

• To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.

Job Responsibilities

• Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
• Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
• Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
• Set criteria with regards to the number of accounts that need to be worked on a daily basis.
• Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
• Rehabilitate delinquent accounts and reduce bad debt (risk).
• Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
• Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
• Instruct the branches to remove blocks and holds on savings accounts.
• Instruct the branches to effect reversal of honouring fees and unpaid charges as well as erroneous charges and fees on client's accounts.
• Compliance or adherence to relevant policies, regulations and legislation.
• Adhere to turn around times in terms of reporting to both Management and to Clients.
• Adhere to the collection and escalation prosedures by following agreed standards and rules (e-mail, dress-code, telephone, leave, absenteeism polies).
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1- 3 years recoveries, debt collections experience

go to method of application »

Role Purpose

• Apply deep HR Domain and performance enablement expertise to lead, contextualise, design and operationalize the performance enablement practice across the business aligned to the people and grow me strategies as well as ongoing shifts in the ‘future of work’. Product & service leadership will involve the design of integrated performance enablement solutions and advisory including but not limited to the following:
• PE Practice Design (as part of Grow Me Product), visioning & cross HR product integration
• Process Re-imagination
• Technology Enablement
• Digitalisation
• Service Delivery Model Operationalisation
• Performance Enablement data, analytics and insights (that are translatable and enable culture, behavior and business performance impact)
• People (cross stakeholder)

Detailed Job Description

Behavioural Competencies

• Curiosity in Action
• Continuous Learning
• Innovation
• Global Perspective
• Decision Making
• Digital Savvy
• Planning and Organizing
• Customer Focus
• Building Customer Relationships

Experience and Qualifications

• 8 years experience in providing a breadth of PE products and services across the business
• Relevant Degree / Honours in Human Behaviour related field / studying towards 
• Expertise in Performance Enablement at increasing levels of complexity 
• Experience partnering the HR community on integrated Performance Enablement
• Working knowledge and practical skills in Performance Enablement design and implementation
• Working knowledge and piratical application in translating strategic workforce plans and broader HR product / service 
•   implications for Performance Enablement outcomes 
• Exposure to product ownership (HR product design, implementation and leadership) but with expertise in practice (sub 
•   product) design & implementation
• Proven track record in leading components Performance Enablement (i.e. solutions have been implemented and show impact)
• Demonstrates an agile/growth mindset Agile/Scrum certifications are a BONUS (Certified Scrum Master, Certified Product 
•   Owner or the SAFe SM/PO certifications)

go to method of application »

Job Purpose

To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.
• Monitor internal processesby reporting on the effectiveness thereof.
• Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following authentication process and complying with regulatory standards.
• Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.

Minimum Experience Level

• 2-3 years experience in a client relationship role in financial industry

go to method of application »

Job Purpose

• To manage a defined portfolio of Non Bank Domestic Financial Institution (NBDFI) of Nedbank CIB, so as to contribute to the enablement of Nedbank optimally managing the credit risk associated with portfolio & of quality assets on Nedbank and its subsidiaries books.

Job Responsibilities

• Attend relevant committee meetings for presentation of papers of credit applications
• Ensure that work is delivered according to plan by monitoring progress against required objectives (client expectations, turn around times, targets, service level agreements, quality of assessment) and taking remedial action where necessary
• Validate client and supporting information by assessing the contents of the documents
• Analyse actual need requirements and assess credit applications  
• Approve funding by making decision based on the credit policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided                                                                                                                                                                                                                                                                                                               
• Conduct client visitations as per the credit policy, as well as when required                                        
• Finalise credit applications to ensure that the required professional standard of submission is maintained       
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off
• Effective risk management inclusive of portfolio monitoring and management 
• Identify early warning signals in client behaviour, industry or markets that are indicative of change in risk profile
• Identify training courses and career progression for self through input and feedback from management
• Ensure all personal development plan activities are completed within specified timeframe
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Accounting, Management Accounting and Finance

Minimum Experience Level

•  3- 5 years business and practical credit experience within the banking environment

go to method of application »

Job Purpose

• The Data Steward is a data governance role within Nedbank that is responsible for ensuring the quality and fitness for purpose of the organization's data assets, including the metadata for those data assets. To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.

Job Responsibilities Continue

• Provide data management services for the GT Data domain and Enterprise Data Warehouse that spans more than one cluster. Coordinate with clusters to ensure complete view of data in the data warehouse throughout the organisation and inform and implement the decisions of the data governance council.
• Provide strategic oversight and ensure governance controls are in place to appropriately govern processes within Group Technology and data warehousing ecosystem. Actively collaborate with stakeholders to maintain alignment of Nedbank’s data practices to industry, mature the practice and entrench within the operations of Nedbank.
• Maintain up to date knowledge of latest developments in data ecosystem, carry out research and consult industry experts regarding best practice, regulation, and technology trends, build external networks that facilitate deeper understanding, attend relevant forums.
• Engage with stakeholders to obtain an understanding of their data warehousing needs. Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data policies, management practices, processes, training requirements etc. 
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Provide strategic input into the Enterprise Data Strategy on Management and Governance of data in the data warehousing environment to create alignment and to leverage opportunities for data reuse. 
• The implementation of Data Governance policies while executing data management services on projects or daily business  operations in all GT domains and Data Warehousing Environment.
• Contributing to the development of standards for data within the data GT domains in alignment with the Nedbank Group and provide oversight and assurance on adherence to governance standards. 
• Documenting and communicating the rules and standards around the data in all Group Technology domains.
• Defining data quality rules and business meta data in collaboration with the source data owners for all data elements loaded to the Nedbank Data Reservoir
• The translation of business defined data quality rules to technical data quality rules which will be executed when data is loaded to the Nedbank Data Reservoir
• The refinement of data quality rules based on data consumer requirements which initiates data quality remediation efforts in collaboration with data source owners in GT.
• Ongoing monitoring and resolution of data quality issues pertaining to data in the GT domains.
• Validating automated data lineage and mapping of data lineage manually.
• Establishing and maintaining collaborative partnerships with data owners in Group Technology and data consumers, represented by various Clusters in the Nedbank Group (Exco, Manco, and Regulatory Reporting). 
• Evaluating business requirements and acts as liaison between data owner and data consumers to ensure business value is derived.

Qualification Requirements

• Advanced Diplomas/National 1st Degrees
• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Essential Certifications

• DAMA certified data management professional (CDMP) or similar data management certification

Minimum Experience Level

• 5-7 years’ experience is in a data management /business role
• High-level Understand BCBS239/RDARR, POPIA, GDPR and another relevant regulatory knowledge.
• DAMA