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  • Posted: Mar 17, 2022
    Deadline: Not specified
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  • OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
    Read more about this company

     

    IT Helpdesk Advisor

    Job Description
    Responsibilities:

    • To deliver a service with the best possible solution within OUTsurance standards and procedures
    • Supporting of all OUTsurance’s in-house programs,
    • Keep abreast of the latest technology in the industry, both Hardware and Software.
    • Support of basic voice enquiries Support of all (desktop) Microsoft Applications
    • Ability to guide Staff members on technical issues
    • Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
    • Build a relationship with the users and ensuring that the customer’s needs are met,
    • Preventative maintenance Administration – Procedures.

    Skills and Competencies:

    •  The ability to handle various complex tasks at the same time (Multitasking)
    • Good interpersonal and communication skills
    • Ability to build and maintain client relationships
    • Team player, with ability to operate independently
    • Professional attitude
    • Good Communication skills
    • Reliable and efficient
    • Strong technical knowledge
    • Fault analysis
    • Excellent Client Service skills
    • Continuous improvement of service quality through technical solutions
    • Willingness to go beyond the call of duty
    • Administration skills

    Qualifications

    • Matric
    • IT qualification or MCSE, A+ certificate and N+
    • Extensive experience on Microsoft product and applications
    • 1 year Helpdesk experience
    • 1 year Call Centre experience
    •  Computer literate (Excellent skills in both Hardware and Software)

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    Executive Assistant to Head of Group Finance

    Job Description
    Purpose

    We are looking for an Executive Assistant to support the Group Finance Team as well as the Head of Group Finance. This role with have a tenure of 2-3 years after which the candidate will be eligible to move to another role within the department or business at large.

    Responsibilities

    The responsibilities of this role will include the following:

    • Co-ordination of the External Audit process
    • Co-ordination of the Internal Audit process
    • Co-ordination of the Finance Risk Register process
    • Co-ordination of the circular / annual report process
    • Co-ordination of the month-end reporting process
    • Assistance with co-ordination of the Regulatory reporting process
    • Co-ordination of the month-end reporting process
    • Co-ordination of the other Finance deadlines
    • Collation and co-ordination of internal policy / procedure documents
    • Preparation and submission of XBRL returns
    • SASRIA co-ordination
    • Support for the Department Financial Managers

    The candidate will report into the Head of Group Finance.

    Qualifications

    • CA(SA) newly qualified/ 1 year post articles
    • Financial Services experience would be advantageous

    Experience

    • Experience in project management in a Finance/audit environment will be beneficial

     Skills and Competencies

    • Attention to detail
    • Negotiation skills
    • Interpersonal skills
    • Analytical skills
    • Problem solving skills
    • Must be able to work under pressure
    • Excellent communication skills

    Additional Information

    An ideal candidate will be able to align their personal work values to the OUTsurance’s values of:

    •  Awesome service,
    •  Passionate,
    •  Honest,
    •  Human,
    •  Dynamic, and
    •  Recognition.

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    DevOps Engineer

    Job Description
    We’re looking to expand our DevOps team at OUTsurance and looking for experienced engineers to enable innovative cloud architectures, DevOps processes and help scale the efforts of our development teams.

    Responsibilities

    • You’ll work closely with the .NET & infrastructure teams to craft a powerful long-term technical vision and help the team set pragmatic goals to meet it.
    • You ensure flawless integration with both internal and external systems
    • You remove technical roadblocks for organization-wide software distribution
    • Continuously improve the process of software & infrastructure delivery
    • Help drive the technical strategy of the practices
    • Communicate & document technical ideas and direction across the organization

    Additional Information
    Competencies and Skills

    • Highly skilled in C#
    • Intimate knowledge of hyperscale cloud offerings (Azure, AWS or GCP, but Azure knowledge would be an advantage)
    • Containerization (Docker)
    • Kubernetes Administration (both on-prem and cloud based)
    • Load Balancers (F5 & TCL scripting)
    • Good knowledge of build and deployment pipelines, including Azure DevOps YAML pipelines and Octopus Deploy
    • Desired State Configuration
    • Infrastructure as code (Terraform)
    • Bitbucket
    • PowerShell
    • Web hooks and their usage in integrating systems
    • Skills in distributed application tracing and performance investigations

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    Cyber Defence Team Manager

    Job Description
    Responsibilities

    As the Cyber Defence Team Manager, you will be responsible for not limited to below

    • Responsible for overseeing all security incident investigations to ensure that incidents are thoroughly & timeously investigated.
    • Facilitate and/or oversee the implementation of countermeasures to mitigate any identified deficiencies.
    • Deployment or assist with deployment of technical solutions for detecting & preventing potential threats.
    • Ensure all relevant hosts & sources are monitored across the environment, including cloud and on premise.
    • Ensure that all new critical security log sources are ingested into the relevant SIEM.
    • Ensure adequate activity log retention on all critical systems, apps & infrastructure appliances for investigation purposes in the event of a breach.
    • Identify important elements of threats (behaviours, tools, targeting, etc.) and use this knowledge to build detections.
    • Fine tune existing IoCs to reduce false positives.
    • Mature the company’s Cyber Incident response plan & processes.
    • Take ownership of incident response playbooks.
    • Initiate the incorporation of the Mitre ATT&CK framework into relevant processes and procedures.
    • Facilitate/coordinate regular cyber breach simulations with internal teams & EXCO.
    • Monitor and report on effectiveness of key security countermeasures.
    • Run regular phishing simulations using the company’s security awareness solution.
    • Develop a Cyber Security awareness program and implement a Cyber Security Awareness solution to support the program

    Competencies

    The successful individual would need to demonstrate the below listed competencies at an advanced level:

    • 'Can do' attitude, comfortable dealing with ambiguity, resilient, strong team player, committed to continuous improvement
    • Very strong interpersonal skills and the ability to build relationships
    • Problem-solving with strong decision-making mind-set
    • Takes initiative and works under own direction
    • Engages professionally
    • Adapts and responds positively to change
    • The ability to multitask and handle stress to meet project deadlines
    • Enthusiasm, energy, determination and a passion for improving client experience through digital platforms
    • Works meticulously always demonstrating a very high level of attention to detail
    • The ability to multitask and handle stress
    • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
    • Excellent written and verbal communication skills
    • Ability to communicate effectively with executive management

    Qualifications

    • 7 years of IT experience in an information security role
    • 3 years experience in leading technical.
    • Deep knowledge of National Institute of Standards and Technology
    • Strong security and technical background
    • Relevant formal qualifications
    • Real world experience of best practice

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    Retentions Advisor

    Job Description
    Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.

    Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

    Qualifications

    • Minimum Matric qualification or equivalent qualification
    • FAIS accreditation is essential
    • Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

    go to method of application »

    Head of Information Security

    In this role, you will work with the Chief Information Security to set the strategic direction for the Information security .The Information Security function is central to delivering on the department’s security priorities.

    Job Description
    As the Head of Information Security, you will be responsible for not limited to below

    • Leadership of the Information security area and its respective teams across Protective Monitoring, Testing, Incident Management, and Threat & Vulnerability Management.
    • The development and implementation of the operating model and its underpinning processes and practices.
    • The operational effectiveness and application of cyber security controls framework.
    • The development and maintenance of security standards, guidance and playbooks.
    • The effective and reliable detection and identification of security incidents.
    • The resolution of security incidents and the coordination of operational response.
    • The security testing regime, including technical audit, vulnerability management and penetration testing.
    • The measurement and reporting on the efficacy and effectiveness of cyber security controls.
    • The identification and monitoring of environmental, threat, and technology trends to optimise the effective short- and medium-term deployment of cyber security controls, contributing to the strategic security roadmap.

    Accountable for the Information IT Governance, Risk and Compliance (GRC) stream, who is responsible for the following:

    • Maintain IT risk register
    • Facilitate IT risk workshop
    • Identify key IT risks and be able to explain the impact on business
    • Maintain and report on IT KRI dashboards
    • Facilitate the risk management process on IT projects
    • Identify improvements and breakdowns in IT governance elements with significant risk impact and feed into IT risk management function
    • Responsible for IT risk reporting to the Internal Risk Committee
    • Custodian of IT governance and IT process governance frameworks
    • IT governance reporting
    • IT policy creation, review and update
    • IT policy and procedure awareness and enforcement
    • IT process analysis and improvement recommendations
    • IT Disaster Recovery
    • Internal and external audit liaison
    • Administration of key IT processes
    • Provides guidance and clarify IT legislation to Risk and Compliance

    Competencies

    The successful individual would need to demonstrate the below listed competencies at an advanced level:

    • 'Can do' attitude, comfortable dealing with ambiguity, resilient, strong team player, committed to continuous improvement
    • Very strong interpersonal skills and the ability to build relationships
    • Problem-solving with strong decision-making mind-set
    • Takes initiative and works under own direction
    • Engages professionally
    • Adapts and responds positively to change
    • The ability to multitask and handle stress to meet project deadlines
    • Enthusiasm, energy, determination and a passion for improving client experience through digital platforms
    • Works meticulously always demonstrating a very high level of attention to detail
    • The ability to multitask and handle stress
    • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
    • Excellent written and verbal communication skills
    • Ability to communicate effectively with executive management

    Qualifications

    • 9 years’ experience in  IT Security
    • 5 years’ experience in leading technical and operational security functions and teams.
    • Strong security and technical background
    • Deep knowledge of National Institute of Standards and Technology
    • Relevant formal qualifications
    • You will have strong people skills and experience of building and managing teams of specialists to deliver outcomes
    • Real world experience of best practice

    Your technical background should cover a wide spectrum of security engineering and operational skill sets. This must include but is not limited to a technical background in at least two of the following:

    • Access and Identity management
    • Network design
    • Security analytics
    • Incident management
    • Software development
    • Cloud architecture
    • Penetration testing
    • Security architecture and design
    • Security Operations

    Method of Application

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