Career Opportunities at Standard Bank Group

JOB DESCRIPTION

• To provide first and second line technical support to stakeholders, troubleshooting and resolving defined requests ranging from user management to more complex requests by conducting analysis, diagnosis and resolution of technology related problems, ensuring service stability.  Install high priority updates to test the update in controlled conditions to see how it affects the system configurations.  Coordinate with the non-standard requests with the Tier 3 level in Group CoE Platform.  Support Team and COE Lead. Provide a complete progress report on the incident, including actions taken.  Implement improvement of service processes to meet the agreed service level and deliver exceptional service to end users.  Collaborate with and build relationships with and between key stakeholders, during the design, management and implementation of business and/or technology change.  Serve as the point of liaison between application feature teams, business stakeholders, and users, ensuring efficiencies are leveraged and processes are continuously improved.

QUALIFICATIONS

• First Degree in Information Technology.
• Salesforce Badges: Financial services Cloud, Sales Cloud, Service Collaboration Cloud and Marketing Cloud, Lightning Exp, Security Specialist, Customer360, Process automation specialist, Einstein Analytics, Discovery Insights Specialist & Developer.
• ITIL v4 certification.

Experience

• 8-10 years Proven experience in building cross-functional relationships and working with colleagues across the organisation.  Production support experience including working from a support queue managing SLAs and working with end users. Proven ability to design and implement new processes and facilitate user adoption.

We're looking for 3 Business Support Specialist preferably in country to support the below regions:

• Business Support Specialist - Finacle Cloud: Eswatini, Lesotho, Malawi, Zambia, Zimbabwe, Cote D Ivoire, Mauritius , Democratic republic of Congo.
• Business Support Specialist - Finacle Federated:  Botswana, Ghana, Namibia, Nigeria, Tanzania, Uganda.
• Business Support Specialist - T24: Angola, Kenya, Mozambique

ADDITIONAL INFORMATION
Behavioural Competencies

• Team Working
• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Embracing Change

Technical Competencies

• Incident and Problem Management
• IT Applications
• IT Programme Management
• Service Management Processes
• Stakeholder Management

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JOB DESCRIPTION

• To provide end-to-end secretarial support to an Executive by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.

QUALIFICATIONS
Minimum Qualification:

• Diploma in Office Administration or related fields
• Preferably customer relations and employee benefits qualification

Experience Required

• 5-7 years experience in all aspects of supporting a senior persons in the management of their office or administrative requirements.

ADDITIONAL INFORMATION
Technical Competencies:

• Adopting Practical Approaches
• Interpreting Data
• Articulating Information
• Establishing Rapport
• Showing Composure

Behavioural Competencies:

• Following Procedures
• Upholding Standards
• Taking Action
• Diary Management
• Meeting Logistics

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JOB DESCRIPTION

• To design, code, verify, test, document, amend and refactor programs/scripts. Applies agreed standards and tools, to achieve a well-engineered result. To monitor and report on own progress and proactively identify issues related to software development activities. To propose practical solutions to resolve issues. To collaborate in reviews of work with others as appropriate.

QUALIFICATIONS

• Minimum QualificationsType of Qualification: First Degree
• Field of Study: Information Studies

Experience Required

• Technology
• Engineering (includes Cloud and Resilience)
• Experience Required: 5-7 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.

ADDITIONAL INFORMATION
Competencies:

• Adopting Practical Approaches
• Developing Expertise
• Examining Information
• Documenting Facts
• Interpreting Data
• Articulating Information
• Embracing Change
• Team Working
• Taking Action
• Write Code
• IT Applications
• Agile Development
• Producing Output
• Managing Tasks
• Checking Details
• Infrastructure as Code (IaC)
• DEVOPS
• Debugging and Fixing Software
• Testing (unit, regression, integration)

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JOB DESCRIPTION

• To support the provincial manager/team leader in achieving the provincial (personal and commercial) goals, income and profit budgets by way of managing the behaviour of staff and relationships with group company staff in branches, through training, support and motivation. To ensure on-going and successful sales and distribution of Insurance and Bancassurance products through the branch network (branch including business staff, and pro-active teams). To implement sales plans/actions and identify sales opportunities. To ensure all compliance issues are dealt with and compliance targets are met. Ensure RBB staff members are fully coached on SBIB product (one on one coaching or virtual coaching or group virtual coaching)

QUALIFICATIONS

• Completed Matric
• RE Qualification
• FAIS Qualification
• Valid Driver`s Licence

Experience

• 2-5 years’ Standard Bank sales experience (selling SBIB products).
• Proven sales track record in SBSA.
• Experience in presenting a business case / sales pitch to a group.
• Experience in performing elementary functions on BDS and other computer systems (most often used) within role specific systems with elementary problem solving requirements.

 
ADDITIONAL INFORMATION
Behavioural competencies

• Good presentation and negotiation skills
• Emotional intelligence/maturity
• Self and time management
• Self-motivated
• Integrity and honesty

Technical Competencies

• Human resources
• Marketing and sales
• Operations: banking
• Strategic management
• Operations and implementation: general

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JOB DESCRIPTION

• To provide key reporting, business intelligence, portfolio health monitoring, and insights for Group Affluent Banking. Builds, scales, and updates monitoring, tracking and analytics tools to drive segment outcomes. They will also assist in providing visibility of Group and country financial and non-financial performance; and drive segment strategy outcomes.

QUALIFICATIONS

• Information Technology or Business Commerce Degree

Experience

• 5 - 7 years' experience with developing analytical applications, manipulating and processing large data sets, building statistical models, and applying insights to data to support decision making. Power BI and structured query experience (SQL, Teradata, SAS, Python).
• 5 - 7 years' experience with developing analytical tools, dashboards, and frameworks to support business decision-making and achievement of business outcomes. Power BI and structured query experience (SQL, Teradata, SAS, Python).

ADDITIONAL INFORMATION
Behavioural Competencies

• Empowering Individuals
• Providing Insights
• Adopting Practical Approaches
• Interpreting Data
• Developing Expertise

Technical Competencies

• Coaching and Mentoring
• Data Analytics & Visualization
• Financial Management 
• IT Knowledge
• Risk Management

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JOB DESCRIPTION
Data

• Adhere to P&C data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.
• Monitor and ensure the accuracy of all people related data within P&C core systems, ensuring changes are processed accurately and timeously.
• Proactively identify downstream impact of data changes and manage, where applicable, with stakeholders.
• Adhere to SBG data security standards, ensuring compliance with data regulations, data privacy and data protection policies to ensure the organisation processes personal data of data subjects (employees, customers, and other individuals) in a compliant way.

People

• Research and submit best practice and market trends data, as requested, to support people decisions made in business.
• Analyse workforce data and formulate recommendations, as requested, to support the formulation of integrated solutions to meet the needs of the portfolio/s.
• Maintain up to date system information; sourcing and extracting reports, to support business requests within area of responsibility.
• Support employees with P&C system/information related queries, providing advice as appropriate and directing employees to People First for support when required.
• Consult with, and provide advice to, business stakeholders and/or employees within work area; responding to standard P&C requests as appropriate, seeking guidance from a more senior business partner for complex requests; in support of the People Promise.
• Manage "life cycle" events, assuming responsibility for effective implementation; initiating assistance from more senior business partner when required.
• Support the consistent and effective implementation of P&C initiatives, by providing appropriate information and resolving standard issues for various stakeholders within the designated area of responsibility; enabling a personalised workforce experience.
• Demonstrate an understanding of the P&C value chain and the interrelationships between components, engaging with various stakeholders in work conducted to support the facilitation of an effective ecosystem of partners.
• Track and monitor key people and culture metrics, identifying trends and ensuring value is extracted from such data.
• Identify, recommend and/or implement practices that enhance the employee experience related to P&C activities.

Risk, Regulatory, Prudential & Compliance

• Advise business stakeholders in designated area/s on application of P&C policies and procedures to ensure that people decisions made in the business do not introduce risk to the business.
• Adhere to and advise on the P&C risk and governance framework to ensure that risks are appropriately mitigated in the portfolio/s.
• Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision-making processes.

Organisation Design

• Identify and facilitate cross functional touch points; ensuring engagement between areas in blending new functions, jobs and roles.
• Process the onboarding function, as allocated, in accordance with stipulated processes; partnering with and supporting business to ensure successful onboarding of new staff.
• Maintain organisation structures for the designated area/s, ensuring integrity of information is reflected through collaboration with the Organisational Management team.
• Prompt Line Managers to validate current structures and forward planned changes, amending where necessary, to maintain an up to date view of organisational status.
• Support Line Managers, with reference to the appropriate toolkits, in ensuring the correct processes are adhered to when designing jobs.
• Adhere to Organisational Management and Organisational Design policies and procedures (including job description, job titling and job grading processes), when completing related work.

Financial Management

• Collaborate with the finance team when notified of people movements within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs.
• Work with business stakeholders to assess financial impact of decision making and people initiatives, supporting overall cost initiatives.

Technology & Architecture

• Address technological concerns of internal stakeholders related to P&C systems used;
• provide context to the user/owner of the system to support the efficient usage thereof.
• Support the implementation of CoE business systems, identifying issues related to their usage and initiating the appropriate action with the relevant stakeholders; promoting effective and efficient usage of all P&C systems.

QUALIFICATIONS

• Degree: Human Resources

ADDITIONAL INFORMATION

• Establishing Rapport
• Team Working
• Examining Information
• Following Procedures
• Articulating Information

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JOB DESCRIPTION

• To gather client insights, conduct analysis, redesign, development, deployment, monitoring, and measurement of outcomes for all iterations of the Client Journey.

QUALIFICATIONS
Minimum Qualifications

• Type of qualification: First Degree
• Field of study: Business Commerce, Information Technology, BSc Comp Science, B.Com Informatics degree and/or business degree

Experience Required

• Job Function: Consumer & HNW Clients
• 5 to 7 years Experience in translating business and functional requirements into technical specifications to create client solutions. Experience in managing a product (incl. income statement) managing people; understands the banks products, processes and systems.

ADDITIONAL INFORMATION
Behavioral Competencies : 

• Building Relationships
• Drive
• Negotiation and conflict resolution

Technical Competencies : 

• Financial Management
• Execution and delivery
• Technical Expertise
• Coaching and developing
• Innovation 

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JOB DESCRIPTION

• To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

QUALIFICATIONS
Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Diploma (NQF Level 6 FAIS Aligned Qualification)

Experience

• Branch Operations
• 5-7 years Relevant FAIS qualification and experience.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

ADDITIONAL INFORMATION
Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Consumer Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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JOB DESCRIPTION

• To grow your financial planning business within Standard Bank by providing holistic planning solutions to Private & Business Banking clients through tailor made solutions as well as provide solutions with respect to estate planning, risk planning, business assurance and both local and offshore investments

QUALIFICATIONS
Minimum Qualification

• NQF level 5 Certificate
• 120 credits or Qualification aligned with FAIS and FSCA  requirements
• RE 5: Representatives

Experience

• 3-5 years' experience in a sales environment, specifically intermediary services for banking and insurance categories.
• Understand Long Term insurance products
• Understand the banks products, processes and systems
• No Supervision required

ADDITIONAL INFORMATION
Behavioural Competencies

• Negotiating
• Accurately interpreting data
• Implementing procedure
• Understanding regulations

Technical Competencies

• Computer literate
• Understanding appropriate verbal communication
• Telephone etiquette  

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JOB DESCRIPTION

• To ensure that data complies with the relevant profiling criteria (regulatory and business rules) and that it can be applied uniformly across the various partner systems through the development of appropriate technical solutions. To curate all data on the chosen master system (i.e. SAP master file).
• Implements, monitors and maintains a comprehensive operational plan, rules, methodologies and initiatives for the Data Profiling capability within EIM. Ensures that regular data extraction and profiling for the customer domain is done in order to inform the data quality level for PBB SA.
• Provides input into profiling infrastructure requirements and monitors the implementation thereof through the bank’s infrastructure development processes, including the management of User Acceptance Testing (UAT). Influences the ideation process of profiling and remediation related initiatives and processes in order to drive data integrity in province and business.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Studies

Experience Required

• 5-7 Years Personal and Business Banking; Experience in technical business intelligence; understanding of the banks data processes, systems, and products.  Knowledge of IT infrastructure and data principles that form the basis for data quality management. Exposure to governance and regulatory matters as it relates to data. Proficiency in ETL and data-warehousing. Experience in structured and unstructured query languages e.g. SQL IBM data-stage, SAS Python, etc.

ADDITIONAL INFORMATION
Behavioural Competencies

• Interpreting Data
• Providing Insights
• Making Decisions
• Developing Strategies
• Developing Expertise

Technical Competencies

• Analytical
• Management/Business Intelligence
• Data Development (ETL

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JOB DESCRIPTION

• To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

• Minimum QualificationsType of Qualification: Secondary/High school/A levels/Matric

Experience Required

• Personal and Business Banking
• Branch Operations
• Experience Required: 1-2 years
• Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

ADDITIONAL INFORMATION
Competencies:

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information
• Articulating Information
• Making Decisions
• Understanding People
• Following Procedures
• Upholding Standards
• Processing
• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Producing Output
• Managing Tasks

go to method of application »

JOB DESCRIPTION

• To support the provincial manager/supervisor in achieving the provincial (personal and commercial) goals, income and profit budgets by way of managing the behaviour of staff and relationships with group company staff in branches, through training, support and motivation. To ensure on-going and successful sales and distribution of Insurance and Bancassurance products through the branch network (branch including business staff).
• To implement sales plans/actions and identify sales opportunities. To ensure all compliance issues are dealt with and compliance targets are met to minimise business Risk.

QUALIFICATIONS

• Completed Matric
• NQF 5 FAIS recognised qualification
• RE 
• Valid Drivers Licence
• FAIS Fit and Proper (registered at FSB/FSCA) including relevant Class of Business 

Experience

• 2-5 years in Banking / sales experience in relevant industry
• Experience in presenting a business case / sales pitch to a group.
• Experience in performing elementary functions and other computer systems (most often used) within role specific systems with elementary problem-solving requirements.

ADDITIONAL INFORMATION
Behavioural Competencies

• Good presentation and negotiation skills
• Self and time management
• Tenacious and energetic
• Self-motivated
• Integrity and honesty

Technical Competencies

• Financial
• Information technology
• Human resources
• Marketing and sales
• Operations: banking

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JOB DESCRIPTION

• To provide consolidated Management Information, financial reporting and detailed insights for the finance function for the Office of the Chief Operating Officer (COO) that is relevant, incisive and timeous in order to optimise strategic decision making. Lead and drive the development of the necessary material needed for external result presentations and analyst meetings and prepare responses to analysts' queries as well as interactions with Investor Relations. Lead the consolidation and reporting for Finance, for COO planning, revised estimates and rolling forecasts. Drive and deliver on the COO strategic objectives in both the short and long-term.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: Post Graduate Degree
• Field of Study: An Honours degree in Business Commerce / Finance and Accounting 
• Other Minimum Qualifications, Certifications or Professional Memberships: Chartered Accountant qualification and South African Institute of Chartered Accountants (SAICA) certification / Chartered Institute of Management Accountants (CIMA) certification would be required

Experience Required

• More than 10 years
• The role requires a seasoned individual with a thorough understanding of the end-to-end Financial Value Chain. The role requires previous experience in heading up a finance team and delivering key MIS to business unit. Management Accounting reporting experience. Broad understanding of a business environment. Knowledge of financial analysis techniques. Construct, read and interpret financial statements. Computer literacy in well-known applications.  Experience of industry key ratio comparatives.

ADDITIONAL INFORMATION
Behavioural Competencies:

• Examining Information
• Providing Insights
• Making Decisions
• Meeting Timescale
• Managing Tasks

Technical Competencies:

• Financial Accounting
• Financial Accounting and Control
• Interpreting Financial Statements
• Strategic Planning and Reporting
• Understanding of Financial Services
   

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JOB DESCRIPTION

• To support the Relationship Manager with the day-to-day administrative (portfolio management), sales, operational and credit management functions for an allocated Business portfolio. To ensure that all compliance requirements within the portfolio are met and act as a central office-bound contact point for the client, providing sales and service fulfilment aligned to segment targets.

QUALIFICATIONS
Minimum Qualifications

• Diploma NQF6 (FAIS recognised)

Experience Required

• 3-4 years
• Relationship Banking (Client Coverage)
• Experience as an Account Analyst with exposure to lending principles, sales and client servicing
• Experience in a back-office Account Support or Customer Service Support role to understand how to interact with the client as well as to process client queries and requests
• Experience in Credit or Retail Credit Collections responsible to complete credit applications. Must have relevant intermediary experience in respect of FAIS

ADDITIONAL INFORMATION
Competencies:

• Articulating Information
• Interacting with People
• Conveying Self-Confidence
• Showing Composure
• Thinking Positively
• Embracing Change

Technical Competencies:

• Account Opening & Maintenance
• Risk Management
• Risk Identification
• Product Knowledge (Trading, Transacting)
• Product Related Systems (Business Banking)
• Product and Services Knowledge