Careers at Absa Group Limited (Absa)

Job Summary

• To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative and operations support: Provide administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. Take ownership of portfolio and drive optimal performance of the specific portion of the portfolio in order to positively contribute to the overall performance of the Home Loans (All Products)
• Experience required : 2/3years Insolvency and Deceased Estates experience .

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of less complex enterprise wide technology platforms & delivery systems

Job Description

• Demonstrable experience in server hardware, VMware, Linux Server, and Windows Server in a large enterprise function.
• VMware certification is advantageous. 
• AWS certification is advantageous. 

Platform Direction Setting, Solution Design & Performance Management

• Work with the Cross Functional Technology Leaders and CIO’s to understand & assess business and customer requirements (short, medium, long term)
• Leverage business (e.g. strategy, customer insights & CVP, competitor insights) and cross-technology (tech products & services, architecture, tech roadmap) performance data to identify strategic and operational platform opportunities  
• Positively contribute to the organisation wide platform & engineering strategy & the achievement of end-end ‘Platforms as a Service’
• Set the supported platform vision and direction for the organisation
• Clearly articulate the supported platform strategy & roadmap
• Cascade the platform vision, direction & strategy across the business & facilitate stakeholder alignment
• Build a leading practice  ‘centre of enablement’ partnership with business - trusted to influence the broader technology & product & services strategies - & achieve an integrated set of technology, business & customer objectives
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Take full accountability for leading the design, delivery & management of advanced (i.e. simple, innovative, optimised, modernised) platforms and associated infrastructure & architecture (end to end) & their validation
• Lead the identification and selection of fit for purpose internal & external technologies
• Design, implement & manage design thinking practices across platform feature teams to deliver architecturally sound platform technology solutions
• Lead & facilitate the design of the integrated set of platform solution blueprints & coach teams on the strategic direction, vision, platform development, architecture & infrastructure holistically
• Lead the detailed scoping, prioritisation & integration planning for the integrated set of platform solution designs & deployment across multiple stakeholder groups
• Act as the point of escalation for all major issues and events and apply deep subject matter expertise to facilitate their resolution with minimal business & customer impact.
• Strategically & operationally monitor the performance of platforms (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Be accountable for leading & developing innovative methods for measuring the customer experience, and translate the data to drive platform improvements
• Define & lead the implementation of quality performance measures & metrics & related data analytics tools and processes to enable business decision making
• Leverage data and insights from business, customer and platform itself to make technical design and implementation decisions
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing service improvement efforts.  
• Take full accountability for the end-to-end platform quality, completeness and resulting user experience for the life of the product or service.
• Design & deliver an optimal platform delivery capability that aligns the necessary people, process, & systems for optimal efficiency & effectiveness
• Assess Platform Capabilities and drive capability development plans for exceptional delivery & evolution of the platform
• Lead the design, implementation & adoption of enhanced process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing platforms and lead the adoption of new practices, across groups or disciplines to improve platform & associated platform analysis capabilities.
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Technology (e.g. architecture, DevOps) standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. SLA’s, OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Identify, development and lead the implementation of platform standards and best practices, and drive adoption across multiple value-chain wide product & service teams

Accountability: Platform Development & Delivery Management

• Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
• Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline – not manually)
• Lead the quality assurance & test automation agenda & continuous integration / delivery strategies & frameworks for the platform and take accountability for the platforms delivery of the broader technology principles of: self-service, resilience, repeatability, testability, scalability & resilience
• Guide code development practices (across platform & product engineering teams) and processes through an understanding of complex concepts and developmental practices
• Guide & ensure the delivery of quality development (code) based on own experience platform engineering
• Effectively manage the platform delivery pipeline & associated releases for maximum customer impact & minimum business risk
• Lead the maintenance & optimization of the platform as a ‘way of doing things / culture’ across the team. You are fully accountable for the longevity of solutions.
• Coach & Mentor senior engineers on technical competencies to effectively deliver on platform strategy.
• Resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery.
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.

Accountability: Financial & Vendor Management, Risk & Governance

• Positively contribute to the development & management of the integrated platform cost model & framework
• Take full accountability for and lead the design & continuous improvement of an integrated platform specific cost model & the ongoing optimisation of platform efficiencies and effectiveness
• Analyse operational cost data, identify cost-saving efficiencies and influence the business to adopt these efficiencies across multiple service teams – taking care to balance decision making for optimal efficiency & effectiveness
• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks - & represent the platform in all risk, governance & compliance processes (e.g. CTO approvals etc)
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

People

• Set & Cascade platform vision, direction & strategy across squads (feature teams)
• Design, implement and lead cross functional collaboration processes across technology teams and set cross-team commitments and achieve scale by enabling the work of others
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques to drive a higher quality design and deployment of technical products and services across technology teams

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide specialist Human Resources advice and support that meets business requirements, through the execution of predefined objectives as per agreed SOPs.

Job Description

Ownership of the end-to-end HR delivery:

• Works with the Business Unit leadership tidentify and develop talent and robust succession for the area.
• Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
• Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.

Takes the business priorities and translate these intPeople Strategies and takes end-to-end ownership for delivering the following key People processes ttheir client by undertaking the following:

• Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations texecute on the defined people strategy.
• Support people partners tdrive major change and People Function Projects.
• Translate business strategy intpeople strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
• Specify capability gaps and define talent development pools in conjunction with People partners and the Functional Leader.
• Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
• Assist People partners with Business Unit talent reviews, succession planning activities and talent and capability development.
• Deliver Leadership and Learning programmes via specialists, specifies internal capability gaps and ensure relevant assessments, development and coaching in place.
• Assist tDrive the Business Unit reward and performance strategy and provide input and manage the executive compensation and ownership of pay cycle and reward plan delivery.
• Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.

Education and Experience Required
NQF Level 6:

• B Degree Human Resource Management/ Industrial Psychology
• Honours B Degree Human Resource Management/ Industrial Psychology (Prefered)
• Masters Degree Human Resource Management/ Industrial Psychology (Prefered)

Education

• Bachelor's Degree: Human Resources Management (Required), Bachelor Honours Degree: Human Resources Management

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required

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Job Summary

• Work in high complexity environments, fully embedded in a DevOps team, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups. Translate & document these business requirements into user stories  & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested.  

Business complexity is determined by:  

• Customer Impact

Number of integration points:

• Data Teams to talk to  Systems Enabling function 3rd party vs. internal  
• Complexity of business rules & Processes
• Level of operational readiness  
• Introduction of new or changing old Tech (e.g. redo platforms)

Job Description

Analysis (including Business Case)

• Lead the analysis process for complex business areas
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into an integrated system vision & detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Work as part of the embedded DevOps team to continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution & decision making during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

Process Design & Modelling

• Provide input & or lead the development / improvement of organization wide process design approaches, templates & modeling tools

People

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Build strong analysis capability across the analysis team
• Conduct peer reviews & problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for the organization
• Participate as a subject matter expert in the development & development planning of the broader analyst team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever evolving tech environment (ahead of demand) where you are the leader

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Premium Business clients

Job Description

• Analysis and Research: Conducts analysis and research in areas of specialization/expertise, leveraging a variety of applicable information's sources; - Analyses information, generates and publishes written reports summarizing findings and prepares recommendations within area of expertise; Quality assures analysis and recommendations
• Stakeholder Management: Establish relationships with key internal and external stakeholders to source information and make recommendations to; - Build relationships with stakeholders spanning the enterprise in order to collaborate and share findings and recommendations.
• Control: Accountable for complying with all risk management, regulatory and  compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The Investment Banking Technology team (IB Tech) is looking for an experienced and passionate software developer to join the Operations Python Development team.

Job Description

Required Education:

• Degree in Computer Science/IT/related field, or equivalent working experience

Required Experience/Skills:

• 3 - 5 years of hands on experience with a mainstream programming language (Java, C#, Python, etc.)
• A strong grasp of fundamental software development principles, practices, and techniques
• Experience programming with Python
• Experience with automated testing
• Experience with agile practices
• Experience with modern software practices (DevOps, Containers, IaC, Cloud, etc.)
• Experience in Corporate and Investment Banking - advantageous

Required Soft Skills:

• Creative problem solver
• Strong work ethic
• Quality focused
• Customer focused
• Collaborative team player
• Strong communication skills

Why might you be interested in this role?

• Learn the domain of Corporate and Investment Banking
• Open international career opportunities by learning an industry-leading trading and risk platform
• Help to build and grow a high-performing development team
• Contribute to improving and modernising software development practices
• Work for one of South Africa's leading banks and employers of choice
• Earn highly competitive compensation and benefits
• Continuous growth and development with opportunities to move within the bank
• Receive financial support for continued learning (courses, certifications, tertiary, etc.)

We have a culture that values:

• Ownership and autonomy
• Diversity and the unique contribution of individuals
• Teamwork and collaboration
• Continuous improvement
• Innovation
• Agile ways of work
• Experimenting without fear of failure

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Designs and documents the integration of the data flow by creating a series of interconnected and bidirectional data pipelines that serve various business needs from source systems to information consumption.

Job Description

Key accountabilities

• Liaise with business users to understand requirements, and  technology teams to establish data availability and specific business rules to be applied to the data.
• Explore and profile data to ensure correct data is delivered and that the rules can be applied.  Document the technical specifications for the data solution engineering team.
• Adhere to data management policies and principles by populating the required data relationships, format and lineage in the appropriate tools
• Ensure technical solutions delivered by Data Engineering meet requirements by performing User Acceptance Testing.
• Obtain business sign-off and assist with exploration of data to resolve data quality discrepancies.  Report unresolved issues in the data quality issue log.
• Perform data integration between different sources and specify survival rules as and when required.
• Explore, analyse, and profile data from various internal and external data sources, and assist data scientist in preparing data for analytical purposes

Education

• Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology

go to method of application »

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Job Description

• Risk and Control: Perform quarterly risk and control assessments, front to back for allocated business | Treasury Execution: Execute a wide array of product: Interest Rate Swaps, Bonds, Repos and FRNS | Stakeholder Management: Maintain professional relationship with stakeholders | Development of Technical and Product Knowledge: Proactively increase technical skills through active research | Projects: Execute allocated projects.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)