Careers at Capitec Bank

Purpose Statement

• To play a key role in enabling the performance of teams in a designated department or function, providing tactical and operational support to minimize downtime and maximize and optimise departmental performance.

Experience
Min:

• 3-4 yrs experience in an operational / planning environment with experience in one or more of:
• dialler or call centre environment
• workforce planning
• collections 
• Exposure to providing functional leadership for delivery.
• Experience in identifying trends and operational gaps and communicating change requirements.
• Experience in managing stakeholders at various levels
• Experience in analysing data and Excel

Ideal: 

• Experience in workforce management and tools (e.g Verint)
• Master data management / administration

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology or Business Management

Knowledge
Min: 

• The business environment in the context of service provision.
• Client engagement and support practices and principles.
• Basic data analytics and business process 
• Stakeholder engagement and management
• Knowledge of regulatory requirements, compliance standards in an operational environment

Ideal: 

• Contact centre knowledge 
• Understanding of Capitec Bank's internal environment and processes
• Debt collection processes | Credit Risk Management | Retail Credit Industry
• National Credit Act (NCA)
• Regulations relating to predictive diallers
• Contact centre software tools
• Technical knowledge of telecom hardware
• Cloud service knowledge on platforms such as AWS connect and Salesforce

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

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About the role:

• The Academy Manager – Business Support Centre (BSC) is responsible for managing the design, development and implementation of all functional learning needs within the BSC business context. The role includes the maturing of the BSC functional L&D academy blueprint.The goal is to develop employee capabilities by providing high-impact learning experiences, clear career development pathways, and opportunities for professional accreditation — all aligned with business needs. You will also be exposed to many opportunities to develop your career. Passion, grit, energy, innovation, ambition - these are just some of the qualities you need to join us in becoming the best bank in the world!!

Key Performance Areas:

• Academy Development: Learning Experience Design & Delivery
• People Management and Coaching
• Academy Operations & Governance
• Stakeholder & Business Integration

What you will do:

• Develop and implement the academy framework with tiered learning paths (foundation, intermediate, advanced).
• Designing and delivering blended learning programs (online, in-person, experiential) in partnership with subject matter experts and external providers.
• Managing academy operations, including budget, vendor contracts, and quality assurance.
• Integrating the academy with business strategy by engaging stakeholders and aligning learning objectives with workforce needs.
• Managing of the academy team.

What you will bring:

• Relevant HR and/or Learning qualification or certification
• 6-8 years in L&D, talent development, or corporate academies.
• Minimum of 1 year L&D experience within the BSC or Contact Centre related environment.
• Proven track record of managing, growing and developing employees within their teams.
• Experience in curriculum development, learning design, and managing learning platforms.
• Collaborating with SMEs and service providers to bring programmes together and deliver effective learning experiences.
• Managing multiple projects simultaneously, including planning, execution, and evaluation.
• Strong business acumen, working within budgets and manage resources effectively.
• Has experience building and leading a learning academy within a contact centre environment, including digital learning, AI-enabled learning, onboarding programmes, development pathways, and continuous upskilling initiatives.
• Strong execution focus and able to work effectively in a complex environment.
   

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Purpose Statement

• The Quantitative Analyst role uses statistical, mathematical, and financial models to unpack risk based assessments and scenario analyses that supports strategic planning and optimises business performance.
• With this translation of advanced analysis to easily understandable insights, the role enables confident, evidence-based decisions and is key to the organisation’s ambition to be an insights driven enterprise.     

Experience

• NB. Length of experience required is conditional on the qualifications obtained  
• Experience in statistical and / or mathematical model development and deployment incl. Markov chains, runoff triangles, regression, time series, machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.). 
• General business know-how: e.g. risk, compliance, operations e.g. NCR, POPIA, SARB, IFRS, Basel 
• Business analysis and requirements gathering 
• Working in cloud environments e.g. Azure, AWS and large relational databases  
• Experience in SQL, R, Python, SAS or similar 
• Expert functional business area (e.g. Credit / Risk) environment knowledge and experience

Qualifications (Minimum)

• Masters Degree in Actuarial Science or Mathematics

Qualifications (Ideal or Preferred)

• Honours Degree in Mathematics or Statistics

Knowledge

• Deep functional business area (e.g. Credit / Risk) knowledge and experience 
• Deep understanding of a wide range of statistical and / or mathematical models, including development and deployment principles. This includes, but is not limited to Markov chains, runoff triangles, regression, time series, machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.). 
• Best practices for model development and usage such as reusability, reproducibility, continuous monitoring, etc• Financial sector experience 
• Working with multiple teams to deliver quantitative models into a production environment 
• Stakeholder management at Executive and senior management level  
• Capitec Model Governance Process

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills
   

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Purpose Statement

• To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
• To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience
Minimum:

• 1-2 yrs. technical Salesforce CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• Operating in an environment practicing Agile methodology.

Ideal:

• 1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 1 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Similar

Qualifications (Ideal or Preferred)

• A relevant qualification

Knowledge
Minimum:

• Salesforce Marketing Cloud (or similar CRM system)
• Salesforce CRM (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills
   

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Purpose Statement

• To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle. 
• To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience
Minimum:

• 2-3 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• 1 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
• Experience of working cross functionally with multiple stakeholders.
• Operating in an environment practicing Agile methodology.

Ideal:

• 2 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 2 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or Similar

Knowledge
Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

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What you’ll do

• Own and manage a portfolio of interconnected initiatives, ensuring they deliver the intended business and regulatory outcomes
• Create clear plans, priorities and status views that help leaders make informed decisions
• Establish and maintain strong accountability and decision structures across multiple teams
• Identify delivery risks early, escalate where needed, and help unblock progress
• Represent the portfolio in senior stakeholder forums with confidence and clarity
• Bring order to complexity by connecting work across business, technology and operations

The team you’ll be part of

• You’ll work within a senior, specialist function focused on client information, compliance and risk‑related change. Our work spans the full organisation, impacting multiple onboarding and servicing channels, operational teams and senior governance forums. While you won’t line‑manage a team, you’ll work closely with experienced leaders across personal and business banking, technology and operations, influencing delivery at scale.

Why this role is different

• You’ll operate at enterprise level, with direct exposure to senior leaders and executive forums
• You’ll influence outcomes across the bank, not just within a single team or programme
• You’ll work in a highly trusted space with real accountability and visibility
• You’ll join a team that values clear thinking, resilience, humour and straight talking
• You’ll have the opportunity to grow into a broader leadership role over time

Ready to make an impact?
If you enjoy working at scale, thrive in complex environments and want to play a meaningful role in how a large organisation delivers critical work, we’d love to hear from you. Apply now and be part of shaping outcomes that matter.

Qualifications (Minimum)

• A relevant tertiary qualification in Project Management or Communication

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management or Change Management

Skills

• Communications Skills
• Negotiation skills
• Attention to Detail
• Interpersonal & Relationship management Skills
• Leadership Skills
• Presentation Skills
• Management skills
• Consultation skills
• Facilitation Skills
• Numerical Reasoning skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Analytical Skills
• Researching skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• At Capitec, our purpose is simple: to make a positive difference in our clients’ lives.
• We’re looking for a detail-driven and client-focused Account Analyst to join our Business Bank team and support the growth and management of our client portfolios.
• The role supports with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions. 

What you'll do

• Supporting with portfolio and client management
• Preparing and motivating credit applications
• Monitoring loan facilities to ensure compliance with approved terms
• Acting as a key contact for client queries and service requests
• Identifying opportunities to add value and support cross-selling
• Ensuring compliance with regulatory requirements, including FICA

What we're looking for

• Minimum 5 years’ banking experience
• At least 3 years in a Business Banking or Commercial Banking environment
• Experience in credit application preparation
• The features, benefits and value propositions of respective company product/service offerings
• General banking practices and procedures
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market 
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements
• The Financial Intelligence Centre Act (FICA)
• Administration processes and procedures pertaining to Business Banking transactions
• Client relationship management and service principles

Advantageous

• Competitor product offerings / channels / operational and marketing tactics 

If you’re passionate about delivering exceptional client experiences and building a career in Business Banking, we’d love to hear from you

Qualification

• A relevant tertiary qualification in Finance or Similar

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• The Lead Analyst: Profitability plays a critical role in shaping business strategy by turning complex financial and data insights into clear, actionable profitability intelligence. Positioned within Finance, the role partners closely with the business to deeply understand revenue and cost drivers across products, transactions and distribution channels. Initially focused on supporting Personal Banking Credit, the role offers exposure to broader profit centres over time, making it a unique opportunity to influence performance at scale. By combining strong financial acumen with advanced data analytics capabilities (SQL and Power BI), this role delivers insight that directly informs decision-making, drives sustainable growth, and contributes to the overall success of the division and the bank.

Experience

• 2 - 4 years’ experience in analytical roles that included exposure to activity-based costing and project appraisal, leading projects and engaging with senior management
• Proven experience in building activity-based cost models and constructing business cases
• 2 - 4 years’ experience within financial services 

Qualifications (Minimum)

• Bachelor's Degree in Accounting - Financial Accounting or Mathematical Sciences

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Accounting - Financial Accounting or Mathematical Sciences

Knowledge

• Activity based cost models
• Forecasting and budgeting
• Financial mathematics
• Capital cost calculations

Skills

• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Programming skill (SAS, SQL, R, Python)
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Analytical Skills