Careers at Discovery Limited

Job Advert Summary    

• Responsible for the upkeep and repair duties including maintaining green spaces, identifying the need for repairs, responding to client’s maintenance requests, and servicing the reserves equipment. You will need to be skilled and hardworking, with an outstanding problem-solving ability.

Minimum Requirements    

• Grade 12 / Matric Certificate
• Relevant technical qualification or trade certificate advantageous
• Minimum 3–5 years’ maintenance management experience, preferably within hospitality or property management
• Experience managing a maintenance team and external contractors
• Computer literacy (Microsoft Office, email, maintenance systems)
• Valid driver’s licence advantageous
• Knowledge of health and safety regulations and compliance standards

Duties and Responsibilities    

• Ensure that all company policies, procedures & SOPs are adhered to
• Attends to the breakdown of plant, machinery & equipment in the shortest possible time
• Cleaning facilities by dusting, sweeping, etc
• Perform maintenance & light repairs to ensure light fittings are in working order
• Paint & fill gaps or crevices on walls, sidewalks, etc
• Undertake light installation or carpeting e.g build cabinets
• Repair equipment or appliances
• Assist trades people with electrical, plumbing or HVAC repairs
• Identify & report the needs for painting/maintenance
• Maintains safety records as per requirements
• Undertakes routine checks on water pressure equipment & maintain accordingly
• Ensures that emergency equipment is in working order at all times
• Complete maintenance logs as required
• Maintains clean, orderly & hazard-free work areas
• Identify & report the needs for major repairs
• Any other adhoc duties that may be required

CORE COMPETENCIES

• Clear communication skills – written & verbal
• Excellent attention to detail, initiative & interpersonal skills
• Good physical Stamina
• Strong technical Knowledge
• Highly responsible, reliable & trustworthy
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Ability to work shifts
• Skilful hands, good physical stamina, and strong technical knowledge 
• Experience or background in plumbing and electrical systems
• Ability to work with hardware tools and poor equipment

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Key Purpose of the role

• The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.This role includes managing the day-to-day operations within the team (maximum of 2 people) to ensure that key business indicators are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery.

Areas of responsibility may include but not limited to
Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.

• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT), as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Accurate assessment, investigation, and validation of claims in accordance with the goals, objectives, processes, and standard operating procedures
• Calculating benefits payable
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff
• Time-Management and Organizational Skills
• Coping with pressure (deadlines)
• Problem solving and solution focused

Education and Experience

• NQF Level 6 qualification. 
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment
   

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Key Purpose

• Design and implement robust, scalable, and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Life processes, standards, and guidelines, taking cognisance of performance, security and scalability requirements.
• Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards, and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance, and stability issues)

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities, and data models

General:

• Ability to communicate clearly, constructively, and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Education and Experience

Essential:

• AT least 5 - 7 years of consistent experience in the listed core competency areas.
• 3 years + of experience in development
• Diploma in IT or similar

Advantageous:

• BSc Computer Science or equivalent 3 year qualification
• Oracle Certified Professional - Advanced PLSQL developer

Technical Skills and Knowledge

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action-oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Able to work under pressure
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge, and experience, treats others in a respectful and supportive manner
• Flexible and able to adapt to changing requirements

Competencies

Essential:

• Data Modelling specifically related to OLTP
• PLSQL
• SQL
• Dynamic SQL 
• SQL and PLSQL performance tuning
• Report writing

Advantageous:

• MSSQL server + SSIS
• BI/Warehouse/ETL
• Short Term Insurance knowledge
   

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Job Purpose

• The role of Finance Manager: Financial Planning & Analysis is an exciting opportunity for an enthusiastic individual looking to grow their career in finance. Reporting to the Senior Manager: Financial Planning & Operations, this position is ideal for someone eager to learn, develop their skills, and make a positive contribution.
• In this role, you will support the finance team with key tasks such as gathering financial data, preparing reports, and assisting with financial planning and analysis. You will have the opportunity to learn from experienced professionals, including the Senior Manager and other team members, and gain exposure to how financial decisions are made across Discovery Vitality.
• As a Finance Manager: Financial Planning & Analysis, you will work closely with teams involved in Financial Reporting, Member Benefit Payments, Data Operations, Actuarial, and Product Research & Development. You will help collect and organise financial information, assist with financial modelling, and contribute to understanding partner relationships and commercial arrangements.
• Attention to detail and a willingness to learn are key to success in this role. You will help the team uncover valuable insights from financial data and communicate findings in a clear, straightforward way. Your work will help support the overall financial goals of Discovery Vitality and contribute to making a difference in the lives of our members and communities.
• If you are motivated, curious, and ready to grow your expertise in a collaborative environment, this is your opportunity to build on your career and help support Discovery Vitality’s purpose: making people healthier and enhancing lives.

Areas of responsibility includes but is not limited to

• Acting as a technical authority, the incumbent will provide advanced expertise in forecasting, budget preparation, and thorough analytical functions. Responsibilities include, but are not limited to, the following areas:
• Overseeing and analysing revenue, expenses, capital investments (CAPEX), and cash flow to enable effective financial planning and informed decision-making.
• Extracting, transforming, and conducting detailed analysis of data to support business intelligence and strategic decisions.
• Developing and maintaining robust financial models that guide strategic planning and resource distribution.
• Compiling and presenting additional financial analyses that deepen understanding of financial outcomes and highlight areas for improvement.
• Evaluating and modelling data related to partners, products, channels, or markets, and relaying insights to the commercial team or other relevant stakeholders.
• Proactively seeking and implementing process enhancements, such as automating tasks and integrating AI into daily functions.
• Establishing and enforcing adequate controls to guarantee the accuracy of outputs.
• Ensuring deliverables are completed precisely and on schedule, with effective stakeholder engagement throughout each phase.
• Building and maintaining strong working relationships with both external partners and internal teams, fostering collaboration to achieve business goals.
• Preparing, reviewing, and delivering detailed reports and analytical outcomes for presentation to various forums, stakeholders or for line manager, ensuring the information is clear, accurate, and actionable.
• Demonstrating a commitment to ongoing professional growth and self-development to remain current with technical skills and industry expertise.

Personal Attributes and Skills

• Curious mindset
• Excellent analytical and problem-solving skills
• The ability to understand and work with undefined parameters
• Impeccable attention to detail and accuracy
• Passionate about investing time to analyse, understand and report on data, products and processes
• Confident people person eager to create and maintain and build relations and manager stakeholders
• Excellent time management skills with the ability to work under pressure to meet strict deadlines
• Excellent written and oral communication skills
• Ability to deal with complex issues and migrate between detail and high-level requirements
• An interest in financial modelling and data analysis
• Must have integrity and be ethical in decision-making
• A strong desire for professional development and a high learning potential

Minimum Education & Working Experience

• Minimum professional qualification required: CA (SA) or CIMA qualifications
• At least 2 years post-qualification experience
• Experience with data analytics or financial modelling experience
• Previous experience in a similar financial planning role will be advantageous
• Extensive experience working with MS Office packages, including Excel, Word & PowerPoint with a keen interest and/or experience with the application of AI