Operations Specialist at Discovery Limited

Key Purpose of the role

• The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.This role includes managing the day-to-day operations within the team (maximum of 2 people) to ensure that key business indicators are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery.

Areas of responsibility may include but not limited to
Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.

• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT), as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Accurate assessment, investigation, and validation of claims in accordance with the goals, objectives, processes, and standard operating procedures
• Calculating benefits payable
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff
• Time-Management and Organizational Skills
• Coping with pressure (deadlines)
• Problem solving and solution focused

Education and Experience

• NQF Level 6 qualification. 
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment