Careers at Nedbank

Job Purpose

• To lead the strategic approach in unlocking the Micro Market banking potential and opportunities and to drive Cross Channel Collaboration within and beyond the Micro Market; to network and build individual and business relationships; and to lead and manage staff in a Mega store and in reporting line Small Format stores to deliver outstanding Service and Sales in line with Bank strategy.

Job Responsibilities

• Achieve Mega Branch, node and medium to high complex Micro-market sales growth objectives. 
• Enable the identification and communication of sales opportunities and own the strategic approach for the micro-market with sales and service teams across all store types (i.e. Mega/ home; Express; Boxer full Service; Easy Access; Boxer Acquisition). 
• Drive client acquisition and increase digital market activity across the community. 
• Ensure micro market growth and business profitability reports, address gaps and ensure momentum to meet objectives. 
• Craft the Micro Market sales and service strategy based on a complete understanding of the market dynamics and interpretation of the Micro Market MI.
• Collaborate with other leaders in the Micro Market to execute on the strategy.
• Encourage micro market teams to make banking simple, convenient, and progressive for clients and ensure Nedbank is trusted and connected to clients. 
• Build community networks and partnerships through active participation where community needs are discussed.
• Analise client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements. 
• Drive staff to educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity across the Micro-Market through creating and implementing digital activation strategies. 
• Ensure Key Individual (KI) and line manager FAIS responsibilities are executed as per compliance guidelines.
• Manage overall operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Ensure adherence to process mandates limits.
• Act as the overseeing body for the Nedbank MEGA branch as well as the Small Format reporting line branches to the Mega. Owns the Risk and Compliance performance for the Micro-Market and/or node.
• Ensure that Organisational Health and Safety (OHASA) responsibilities are executed as per OHS guidelines for the Mega store, nodes and the entire Micro Market.
• Manage audit/monitoring outcomes and issues raised to ensure timely implementation of agreed actions.
• Translate business goals into team and personal goals based on team roles and responsibilities for all store types in Micro Market (Mega branch, node and Micro-market responsibility).
• Inspire the use of learning tools and identify development and growth opportunities for staff in the Mega branch, node and Micro-market.
• Lead the execution efforts in the micro market by enabling the management teams to coach, mentor and facilitate staff sales and service capabilities.
• Lead a Micro market of squad members that operate both in branch and out in market to unlock and fulfil on opportunities that supports achieving performance goals.
• Lead and co-ordinate all sales and service activities across the Micro market as to where the foot-fall demands are in order to achieve performance goals.
• Drive Cross Channel Collaboration (ecosystem approach) to plan and organise resources to fulfil on new opportunities within the micro market.
• Create the cadence and rigour by facilitating agile rituals and ceremonies within the micro market to achieve performance goals.
• Encourage the voice of squad members to raise pain points, provide feedback on competitors and challenge status quo to ensure continuous improvement in the ways of work within team

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Commercial degree

Preferred Certifications

• Regulatory KI Exam (RE1)

Minimum Experience Level

• 7 - 10 years experience in a client facing retail banking environment with 5 years people management experience.

Technical / Professional Knowledge

• Customer service principles
• Sales Strategies
• Performance management
• Coaching principles
• Relevant Nedbank policies and procedures
• Brand marketing
• Competitor analysis
• Sales data analysis
• Workforce planning
• Consumer behaviour

Behavioural Competencies

• Creating Demand Through Insight
• Broadening Business Value
• Building Customer Relationships
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Guiding Sales Transformation
• Building the Sales Team

Advert closing date: 15/05/2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 13/05/20026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 14/05/20026

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Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.  Provide leadership across multiple initiatives guiding engineering lead practitioners  to achieve product / programme alignment.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Mentor and coach software engineering practitioners.
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Grow the engineering lead practice through contributing to the engineering lead chapter.
• Drive organisational alignment across areas of accountability 
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 8 Years experience in similar roles.
• Solution Architecture experience is non- negotiable.

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning
• Coaching

Closing date: 15 May 2026

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Job Purpose

• To Lead Quality Engineering in squads in accordance with the agreed Test Engineering & Quality practices. Ensure alignment across stakeholders to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics. 

Job Responsibilities

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters 
• Provide advice to clients on quality practices    
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.    
• Build a deep understanding of the domain in order to contribute to the ongoing value proposition.    
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies.    
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)    
• Create the Test Strategy, approach or plan and ensure alignment to the squad objectives.    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised.    
• Participate in the backlog grooming and in the sprint planning.       
• Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality & Test Engineers and raise relevant associated risks.    
• Encourage the Software Quality & Test Engineers to collaborate across squads to ensure efficient implementation of deliverables and ensure automation governance is adhered to by all.        
• Perform pull requests and ensure all feature branches are committed to Master.    
• Review that the test automation solution meets the architectural and development standards that are re-usable and scalable.    
• Challenging the business and technology solutions in alignment with client value proposition.    
• Ensure integration into and continuous test automation execution on DevOps pipelines.    
• Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices.        
• Ensure the defect management process is adhered to by the Software Quality & Test Engineers.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).    
• Encourage Peer reviews of the QA artefacts.   
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.    

Job Responsibilities Continue

• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.    
• Seek ongoing improvements in technical capabilities.    
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies    
• Mentor the Engineers within the team to improve their technical capabilities.    
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture.   
• Provide input into performance management of team members (e.g. performance contracts, development plans, poor performance and improvement plans, and review).    
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).    
• Support the achievement of the  business strategy, objectives and values.            
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BSc IT or BComm IT or similar

Preferred Certifications

• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• Total number of years of experience: 7 - 10 years
• Management experience as part of the above years:1 - 2 years
• Type of experience:Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model.
• Test analysis & design experience.
• 4 years Test automation experience. 1-3 years Development experience. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

Technical / Professional Knowledge

• Ability to understand and interpret logical solution architecture
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Experience of implementing QA solutions within a continuous integration and continuous delivery pipeline
• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Service virtualisation & Data virtualisation
• Vulnerability testing
• Performance and load testing

Behavioural Competencies

• Adaptability
• Decision Making
• Emotional Intelligence Essentials
• Technical/Professional Knowledge and Skills
• Influencing
• Quality Orientation
• Planning and Organizing
• High-Impact Communication

Closing date: 13 May 2026

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Job Responsibilities

• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
• Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centred design process
• Consider user feedback from user testing results in order to deliver the best customer experience.
• Accountable for time management within each project to ensure agreed deadlines are met.
• Adhere to consistent design patterns and principles.
• Align to technical infrastructure of the Group.
• Support the achievement of the  business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Design Certification from an accredited Design School

Minimum Experience Level

• 5-8 years experience

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

Behavioural Competencies

• Collaborating
• Continuous Learning
• Customer Orientation
• Decision Making
• Earning Trust
• Innovation

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Role Purpose

• The Specialist: Talent Assessment will leverage deep subject matter expertise in talent assessment and sound business contextual understanding to advise, design, implement and manage assessment solutions across the talent lifecycle.
• This includes supporting recruitment, talent identification, development, succession, wellbeing, organisational effectiveness, and culture through innovative, ethical and data driven assessment practices.

Key Responsibilities

• Serve as a trusted advisor to business and HR stakeholders on all aspects of talent assessment and measurement.
• Design, implement and manage integrated assessment solutions at individual, team, and organisational level aligned to business and talent strategies.
• Translate talent and portfolio strategies into practical, fit for purpose assessment approaches that deliver measurable business impact.
• Provide analytical, evidence based insights and recommendations using assessment data to support placement, succession, development, DEI and team performance decisions.
• Lead the end to end implementation of assessment solutions, ensuring validity, reliability, fairness and best fit measurement.
• Stay at the forefront of global trends, emerging technologies, and innovative methodologies in talent assessment, including digital and AI enabled tools.
• Drive an exceptional candidate and employee experience through assessment practices that create value beyond selection, supporting learning and development.
• Collaborate across the broader people value chain, including recruitment, organisational effectiveness, learning and development, wellbeing, and workforce planning.
• Participate in agile delivery teams, contributing to HR transformation initiatives and ensuring delivery on time, within budget, and to quality standards.
• Manage and collaborate with external assessment vendors, overseeing procurement, partnerships, performance and compliance.
• Ensure all assessment practices adhere to legal, ethical, professional, and regulatory standards.
• Identify and proactively manage assessment, operational and compliance risks.
• Oversee and mentor psychometric interns, supporting their professional development and integration into the team.
• Contribute to continuous improvement, peer reviews and the advancement of the organisation’s overall talent assessment practice.

Qualifications & Experience

• Honours Degree in Industrial Psychology or related field (required).
• Master’s Degree in Industrial Psychology (preferred).
• HPCSA registration as Psychometrist (Independent Practice) (required); Psychologist registration (preferred).
• Minimum of 5 years’ experience in talent assessment, talent management, or a related field.
• Proven expertise in designing, implementing and interpreting integrated assessment solutions.
• Strong experience with assessment data analytics, insight generation, and reporting.
• Experience in project management and working within agile delivery environments.
• Solid understanding of assessment best practices, including psychometrics, assessment centres, and competency based assessment.
• Working knowledge of South African labour legislation and ethical guidelines related to assessments.
• Experience mentoring interns or junior professionals is advantageous.
• Proficiency in assessment platforms, Microsoft Office and analytics tools (Excel / Power BI advantageous).

Key Competencies

• Strong analytical and critical thinking capability
• Excellent stakeholder engagement and consulting skills
• Clear, confident communication and presentation ability
• High attention to detail and quality
• Innovative, forward thinking and solutions oriented mindset
•  Ability to influence and partner at all organisational levels

Behavioural Competencies

• Planning and Organizing
• Business Acumen
• Continous Improvement
• Innovation
• Managing Relationships
• Building Talent 

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Job Purpose

• Nedbank is seeking a Digital Design Lead to elevate creative thinking, design quality, and confidence across the design team. The role focuses on ensuring digital marketing and brand led content is conceptually strong, consistently on brand, and delivers meaningful business impact.
• The Digital Design Lead guides and challenges designers to continually improve the quality of their work, while remaining closely involved in the development and delivery of creative outputs.

Job Responsibilities

Creative leadership and quality

• Lead and elevate conceptual thinking across the digital design team, ensuring work is insight driven, strategically sound, and aligned to Nedbank’s brand and marketing objectives.
• Guide and mentor designers, setting and maintaining high standards for creative quality, craft, and originality.
• Translate briefs into strong creative ideas and guide their expression across digital marketing channels and formats.
• Create an environment that encourages designers to challenge ideas, test thinking, and refine work.
• Lead and participate in creative reviews, providing clear, constructive, and actionable feedback.
• Champion best practice, emerging trends, and evolving digital marketing and design standards.

Design contribution

• Contribute to hands on design execution, particularly on concept driven, complex, or high priority digital marketing initiatives.
• Step into the work when needed to resolve creative challenges or elevate overall output.

Collaboration and stakeholder engagement

• Engage stakeholders and creative partner agencies at key creative moments, working collaboratively with the Production and Delivery team.
• Work closely with digital channel teams and the Copywriting team to ensure creative intent is carried through execution.
• Collaborate with senior design leadership to align on creative direction, priorities, and quality standards.

People Specification

• Essential Qualifications - NQF Level
• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Arts: Marketing , Bachelor of Commerce: Marketing

Preferred Certifications

• Relevant digital design, visual communication or creative leadership certifications are advantageous.

Minimum Experience Level

• +5 years’ experience in a senior digital design role
•  Demonstrated experience mentoring, guiding, or leading other designers.
• Technical / Professional Knowledge
• Strong understanding of digital design for marketing across platforms
• Advanced working knowledge of Adobe Creative Suite, digital design workflows, and the effective use of AI enabled creative tools to enhance design quality and efficiency.
• Strong understanding of visual communication, layout, and brand application across digital channels.

Behavioural Competencies

• Strong conceptual thinker with a clear point of view on creative quality and brand expression.
• Confident in leading creative feedback, critique, and constructive discussions.
• Collaborative, professional team player with the ability to influence and guide others.
• Quality driven, detail oriented, and committed to continuous improvement and leading by exam

Job Post End Date: 20 May 2026

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Job Purpose

• The Digital & Opti-Channel Enablement Manager is a senior product ownership role (aligned to the enterprise’s Product Owner Level III and Delivery Manager roles) responsible for driving a mobile-app-first, opti-channel strategy in the bank’s customer journeys.
• This role ensures the development and delivery of high-quality digital products and services, focusing on making the mobile app the primary customer touchpoint while seamlessly integrating other channels (online, branch, contact center) where needed.
• As a Product Owner Lead, the role balances a strategic vision with hands-on agile execution – aligning digital solutions with the bank’s strategic direction and creating new ways of solving customer problems.
• In practice, the Digital & Opti-Channel Enablement Manager works to maximize customer value and business outcomes by collaborating across business segments and operational teams, prioritizing features and enhancements, and ensuring that every customer journey is optimized for the right channel at the right time.

Job Responsibilities

Product Vision & Roadmap:

• Define and refine the digital customer journey vision and scope, aligning each iteration’s deliverables with the broader Product Manager’s vision and business strategy.
• Develop a mobile-first product roadmap, incorporating mobile app features as a priority and ensuring all channel initiatives contribute to an opti-channel approach (digital as default, with other channels integrated as needed).
• Clearly communicate this roadmap and act as an ambassador for the product vision both internally and externally, so that the team and stakeholders share a common understanding of goals. Key deliverables include a product roadmap and defined journey blueprints for priority use cases (e.g. digital onboarding, service requests with branch/call-center support where necessary).

Backlog Management & Delivery:

• Oversee the product backlog for digital channel initiatives, ensuring it is prioritized by customer value, readiness, and strategic priority. Write or guide the creation of clear user stories with well-defined acceptance criteria and detailed specifications, so development teams fully understand what to build. Set iteration goals and manage scope for each sprint, balancing speed with quality.
• Lead key agile ceremonies – e.g. iteration/sprint planning, reviews, and Program Increment (PI) planning – to monitor progress, share new product features, and adjust plans as needed. Deliver new app releases and journey improvements on schedule, with impeccable functionality that meets defined acceptance criteria.

Customer Journey Design (Mobile-First, Opti-Channel):

• Design end-to-end customer journeys that put the mobile app at the forefront, while integrating other channels optimally. Collaborate with client-facing segment leaders (e.g. Retail, Business Banking heads) to gather requirements and pain points, ensuring that digital solutions address real client needs and frontline feedback.
• For each major product or service journey, map out the steps a customer takes, and determine where digital self-service is ideal versus where human or alternate channels should augment the experience.
• The deliverables include comprehensive journey maps and requirements documents that reflect both customer perspective and internal process readiness. This responsibility also involves championing the “voice of the customer” throughout development – making sure customer needs and pain points are understood and prioritized by the team.

Cross-Functional Team Leadership:

• Lead and coordinate cross-functional Agile teams (product managers, UX designers, engineers, QA, operations, etc.) to build and implement digital capabilities with speed and quality.
• Remove impediments and guide teams in mitigating risks to meet release and iteration goals – escalating issues or calling out focus areas when necessary. Foster strong collaboration with technology teams, ensuring solutions are built to high standards and enterprise architectural guidelines (e.g. scalability, security, compliance) are met.
• As a Product Owner Lead (Level III), this role may oversee and mentor junior Product Owners (Levels I & II), guiding them in best practices and ensuring alignment across teams. It serves in the “Manage Others” leadership pipeline (Product Owner III), meaning the Lead might have Product Owners I/II as direct reports and act as a coach and role model to develop their capabilities.

Job Responsibilities

Stakeholder Management & Opti-Channel Alignment:

• Act as the primary liaison between business stakeholders and the Agile delivery teams, aligning diverse groups towards common digital initiatives. Collaborate with senior stakeholders and executives across business and technology to ensure digital channel solutions support broader business strategies and are feasible for operational implementation.
• This includes coordinating with other Product Owners and channel managers to manage cross-team dependencies and ensure a consistent, integrated customer experience across channels.
• The Lead also works with internal Centers of Excellence (e.g. UX/CX design standards, Agile CoE) to adopt best practices and enterprise guidelines. Key deliverables include stakeholder workshops, clear communication plans, and governance forums (steerco updates, etc.) that keep everyone aligned and informed on product progress and value delivered.

Performance Monitoring & Continuous Improvement:

• Establish and track key performance metrics for digital channel usage and journey performance. Monitor data on customer adoption, engagement, and drop-off rates in digital journeys, as well as cross-channel migration patterns (e.g. reduction in branch-dependent transactions).
• Use these insights to continuously improve the customer experience and operational efficiency – for example, by simplifying steps causing friction or introducing new features like personalized recommendations.
• This responsibility also involves ensuring benefits realization: verifying that digital initiatives achieve their intended outcomes in terms of customer satisfaction and business value, and initiating adjustments if KPIs or feedback indicate gaps.
• Deliverables include regular performance reports (e.g. digital adoption dashboards, customer feedback summaries) and action plans for optimization.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in business, BCom IS, Engineering, Digital / Technology / Business Studies. 

Minimum Experience Level

• 7–10+ years’ experience within the banking or financial services sector
• 7–10 years’ end‑to‑end product development experience, from concept and design through to delivery and optimisation
• Strong understanding of banking and financial services products, with exposure to digital channels
• Proven experience working on mobile banking applications and digital customer journeys
• Solid understanding and practical experience with Agile methodologies, including working within Squads, Tribes, and cross‑functional teams
• Demonstrated involvement in banking service delivery from a digital perspective, including collaboration with technology, operations, and business stakeholders

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

Closing Date:  13 May 2026

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Job Purpose

• To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Requirements

• Successfully completed Matric / Grade 12 / National Senior Certificate a must 
• Min 1 - 2 Years' Call Centre experience within the Services team  
• Clear ITC and Criminal Record a must
• Basic computer knowledge
• Good Command of English, written and spoken
• Basic Numerical Ability

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Advert closing date: 15/05/2026

go to method of application »

Job Purpose

• To provide value added services and support to Nedbank clients by facilitating and administrating Department of Home Affairs (DHA) requests in line with Legislative requirements and to educate clients on the convenience, security and functionality of Nedbank digital and self-service solutions.

Job Responsibilities

Client Engagement:

• Engage clients by establishing and assessing their needs in order to fulfill on the Department of Home Affairs (DHA) services and queries. 
• Own the client request by managing the end-to-end process in order to ensure a great client experience. 
• Maintain great customer relations by listening with care and understanding in order to provide the right information on the services required.
• Escalate unresolved client requests for intervention by following the escalation procedure to ensure speedy resolution.
• Fosters mutual trust and confidence by providing knowledgeable client service and by doing what you say and promise.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. 
• Identify quality sales leads and enable cross-selling (without advising) through client engagement and by capturing it on the client management system in order to achieve sales and service objectives

Business Operations:

• Plan the workday by reviewing the list of client appointments before the start of day in order to manage and fulfill on key tasks and activities related to role.
• Confirm the client's appointment by conducting an on-line verification in order to authenticate the client.
• Ensure that the tools and systems required for your assigned tasks are fully operational and that any device or system issues are timeously reported to line management in order to be ready and available to fulfill client needs.
• Fulfill on client applications by capturing and vetting the required client information; digital photograph; digital signature and fingerprints in order to meet to DHA requirements.
• Ensure accurate stock management by receiving and checking-in stock; vet and inspect quantity and quality; and rejecting any deviant stock in order to fulfill client applications and adhere to risk protocols.
• Liaise with relevant parties for product returns and replacements in order to fulfill on client applications and mitigate associated risks.

Risk and Compliance:

• Mitigate risk by following both Nedbank and DHA related processes, procedures, and protocols.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Adhere to regulatory and legislative requirements (i.e. AML/FATCA/TCF/EGC) to mitigate risk exposure to Nedbank.
• Complete mandatory training timeously to ensure adherence to regulatory requirements.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Apply latest risk and compliance information and practices by reading, acknowledging and actioning important notifications in order to fulfill on role.

 Learning & Development

• Complete any functional or role-specific training as and when required to ensure continuous learning and growth.

Minimum Experience Level

• 1 - 2 years Interacting with customers; resolving queries and managing customer expectations;  
• 1 - 2 years Interacting with external customers.  
• Business processes and policies

Requirements

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Customer service principles
• Troubleshooting
• Governance, Risk and Controls
• Problem solving skills
• Computer Literacy
• Verbal and written communication
• Internal Security policies and procudures
• Product/Service Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing date: 13 May 2026

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Design, build, and deliver high‑quality, production‑ready data integration solutions that align with architectural standards and business requirements
• Develop complex and mission‑critical Ab Initio components, ensuring reliability, efficiency, and seamless integration within broader data ecosystems
• Engineer robust, scalable, and fault‑tolerant system components suitable for large, high‑volume enterprise environments
• Ensure all developed components are maintainable, reusable, and easy to support, adhering to best practices and organisational guidelines
• Implement observability and performance optimisation across data pipelines to ensure system scalability and operational excellence
• Estimate effort and timelines accurately, contributing to sprint planning and delivery commitments
• Troubleshoot, diagnose, and resolve complex software or data issues, providing technical leadership and guidance to team members
• Produce clear and comprehensive technical documentation in line with organisational standards
• Drive continuous improvement, identifying opportunities to optimise processes, tools, and integration patterns
• Provide ongoing maintenance and support for Ab Initio solutions within assigned environments
• Develop and execute unit and system test cases, ensuring high-quality and thoroughly validated deliverables
• Create deployment artifacts and manage version control, ensuring accurate promotion of code across environments
• Oversee deployment activities, collaborating with Biz/Dev/Ops to ensure smooth releases and environment stability
• Maintain and update the asset knowledge base, ensuring technical assets remain accurate and accessible
• Collaborate closely with designers, product owners, architects, and engineering leads to refine technical solutions.Integrate personal deliverables effectively with the wider team, supporting end‑to‑end solution cohesion
• Contribute to solution decomposition, breaking down complex systems into manageable development components
• Support organisational strategies, objectives, and values through high‑quality delivery and professional conduct
• Stay current with industry trends and emerging technologies, continuously enhancing technical skillsets
• Champion personal development, actively strengthening capability and effectiveness in the role
• Participate in culture‑building initiatives at Nedbank, including surveys, feedback cycles, and team engagement activities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience using Ab Initio

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Closing date: 14 May 2026

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Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

Closing Date- 14 May 2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date- 15 May 2026

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Job Purpose

• To consult on and advise the business on domestic compliance and governance requirements, ensuring adherence to relevant codes, regulations, and rules. The role supports the Compliance Manager on allocated management tasks while minimising risk and protecting Nedbank’s reputation.

Job Responsibilities

• Advise business areas on compliance best practices by promoting a strong compliance culture and creating awareness of compliance implications in daily operations.
• Support the central function in developing and enhancing policies, procedures, frameworks, and tools relating to regulatory and risk legislation.
• Define, review, and provide input into governance frameworks, ensuring sound governance practices.
• Ensure business committees operate in line with governance standards through ongoing engagement and assessment.
• Conduct compliance risk and control assessments (CRAs) and ensure identified risks are mitigated.
• Identify and maintain the regulatory universe applicable to relevant Business Units.
• Monitor and test the effectiveness of business controls and compliance with legislative requirements.
• Advise on regulatory changes and assess potential impact on the business.
• Prevent compliance breaches and reduce reputational and financial risk exposure.
• Engage stakeholders on compliance findings and enable informed management decision-making.
• Drive process and methodology improvements to enhance business efficiency.
• Promote cross-cluster collaboration and effective stakeholder relationship management.
• Support performance management through training, coaching, and development initiatives.
• Maintain ongoing professional development and remain abreast of regulatory developments.
• Embrace and demonstrate Nedbank’s vision, values, and commitment to transformation, culture building, and CSI initiatives.

People Specification

• Strong knowledge of compliance, governance, and regulatory frameworks
• Excellent stakeholder engagement and influencing skills
• Analytical and risk assessment capability
• Strong communication and advisory skills
• Ability to work independently and manage multiple priorities

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Law)
• LLB

Preferred Certifications

• Compliance Institute of South Africa (CISA)

Minimum Experience Level

• 5–8 years’ experience in a senior compliance role, preferably within a regulated financial services environment (Insurance or Banking)
• FSCA Compliance Officer

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Risk management process and frameworks
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls
• Compliance reporting
• Reputational risk management
• Stakeholder management
• Codes of Good Governance

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

Closing Date: 15 May 2026

go to method of application »

Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking. 
• Provide leadership across multiple initiatives guiding engineering lead practitioners  to achieve product / programme alignment.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Mentor and coach software engineering practitioners.
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Grow the engineering lead practice through contributing to the engineering lead chapter.
• Drive organisational alignment across areas of accountability 
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 8  Years experience in similar roles.

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning
• Coaching

Closing date: 15 May 2026

go to method of application »

Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree/ Diploma / Certificate in multiple languages

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Closing date: 15 May 2026

go to method of application »

Job Purpose

• To provide value added services and support to Nedbank clients by facilitating and administrating Department of Home Affairs (DHA) requests in line with Legislative requirements and to educate clients on the convenience, security and functionality of Nedbank digital and self-service solutions.

Job Responsibilities

Client Engagement:

• Engage clients by establishing and assessing their needs in order to fulfill on the Department of Home Affairs (DHA) services and queries. 
• Own the client request by managing the end-to-end process in order to ensure a great client experience. 
• Maintain great customer relations by listening with care and understanding in order to provide the right information on the services required.
• Escalate unresolved client requests for intervention by following the escalation procedure to ensure speedy resolution.
• Fosters mutual trust and confidence by providing knowledgeable client service and by doing what you say and promise.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. 
• Identify quality sales leads and enable cross-selling (without advising) through client engagement and by capturing it on the client management system in order to achieve sales and service objectives.

Business Operations:

• Plan the workday by reviewing the list of client appointments before the start of day in order to manage and fulfill on key tasks and activities related to role.
• Confirm the client's appointment by conducting an on-line verification in order to authenticate the client.
• Ensure that the tools and systems required for your assigned tasks are fully operational and that any device or system issues are timeously reported to line management in order to be ready and available to fulfill client needs.
• Fulfill on client applications by capturing and vetting the required client information; digital photograph; digital signature and fingerprints in order to meet to DHA requirements.
• Ensure accurate stock management by receiving and checking-in stock; vet and inspect quantity and quality; and rejecting any deviant stock in order to fulfill client applications and adhere to risk protocols. 
• Liaise with relevant parties for product returns and replacements in order to fulfill on client applications and mitigate associated risks.

Job Responsibilities Continue

Risk and Compliance:

• Mitigate risk by following both Nedbank and DHA related processes, procedures, and protocols.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Adhere to regulatory and legislative requirements (i.e. AML/FATCA/TCF/EGC) to mitigate risk exposure to Nedbank.
• Complete mandatory training timeously to ensure adherence to regulatory requirements.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Apply latest risk and compliance information and practices by reading, acknowledging and actioning important notifications in order to fulfill on role.

Learning & Development

• Complete any functional or role-specific training as and when required to ensure continuous learning and growth.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1 - 2 years interacting with customers; resolving queries and managing customer expectations;  Interacting with external customers.  Business processes and policies  

Technical / Professional Knowledge

• Customer service principles
• Troubleshooting
• Governance, Risk and Controls
• Problem solving skills
• Computer Literacy
• Verbal and written communication
• Internal Security policies and procudures
• Product/Service Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets : 
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on  technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Closing date: 18 May 2026

go to method of application »

Job Purpose

• To provide value added services and support to Nedbank clients by facilitating and administrating Department of Home Affairs (DHA) requests in line with Legislative requirements and to educate clients on the convenience, security and functionality of Nedbank digital and self-service solutions.

Job Responsibilities

Client Engagement:

• Engage clients by establishing and assessing their needs in order to fulfill on the Department of Home Affairs (DHA) services and queries. 
• Own the client request by managing the end-to-end process in order to ensure a great client experience. 
• Maintain great customer relations by listening with care and understanding in order to provide the right information on the services required.
• Escalate unresolved client requests for intervention by following the escalation procedure to ensure speedy resolution.
• Fosters mutual trust and confidence by providing knowledgeable client service and by doing what you say and promise.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. 
• Identify quality sales leads and enable cross-selling (without advising) through client engagement and by capturing it on the client management system in order to achieve sales and service objectives.

Business Operations:

• Plan the workday by reviewing the list of client appointments before the start of day in order to manage and fulfill on key tasks and activities related to role.
• Confirm the client's appointment by conducting an on-line verification in order to authenticate the client.
• Ensure that the tools and systems required for your assigned tasks are fully operational and that any device or system issues are timeously reported to line management in order to be ready and available to fulfill client needs.
• Fulfill on client applications by capturing and vetting the required client information; digital photograph; digital signature and fingerprints in order to meet to DHA requirements.
• Ensure accurate stock management by receiving and checking-in stock; vet and inspect quantity and quality; and rejecting any deviant stock in order to fulfill client applications and adhere to risk protocols. 
• Liaise with relevant parties for product returns and replacements in order to fulfill on client applications and mitigate associated risks.

Job Responsibilities Continue

Risk and Compliance:

• Mitigate risk by following both Nedbank and DHA related processes, procedures, and protocols.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Adhere to regulatory and legislative requirements (i.e. AML/FATCA/TCF/EGC) to mitigate risk exposure to Nedbank.
• Complete mandatory training timeously to ensure adherence to regulatory requirements.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Apply latest risk and compliance information and practices by reading, acknowledging and actioning important notifications in order to fulfill on role.

Learning & Development

• Complete any functional or role-specific training as and when required to ensure continuous learning and growth.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1 - 2 years interacting with customers; resolving queries and managing customer expectations;  Interacting with external customers.  Business processes and policies  

Technical / Professional Knowledge

• Customer service principles
• Troubleshooting
• Governance, Risk and Controls
• Problem solving skills
• Computer Literacy
• Verbal and written communication
• Internal Security policies and procudures
• Product/Service Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Technical/Professional Knowledge and Skills
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To provide guidance and advice related to the integration of solutions across technologies; ensuing all outputs are in compliance with current governance and legislation and provide IT leadership based on IT and business acumen

Job Responsibilities

• Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies.
• Develop solutions using knowledge of the technologies.
• Ensure ongoing availability within the SLA requirements.
• Ensure maximum exploitation of the multiple technology features across multiple business initiatives.
• Identify further opportunities for use of the technologies.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Seek opportunities to improve business processes, models and systems.
• Participate in Research and Development related to specific.
• Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements.
• Provide problem solving in high impact incidents.
• Present to stakeholders on any impact or change to multiple technologies.
• Engage with vendors related to multiple technologies.
• Meet bank's needs by presenting on the exploitation of the technologies.
• Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided.
• Expand IP beyond own technology speciality.
• Break down components of end to end design and defined logical units of work.
• Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design.
• Ensure test strategy covers full end to end design.
• Provide integration solutions and validate the technical component design.
• Review and approve component designs.
• Consult on the resolution of high impact problem solving across. Participate in Severities (Sev's) and provide expert guidance and solutions on technical problems.
• Provide the application flow.
• Document and maintain the end to end design.
• Build end to end design and release to stakeholders.
• Ensure alignment to IT strategy to architecture roadmaps.
• Upskill all stakeholders. Lead end to end design on project.
• Ensure awareness of Group Technology initiatives and standards. Support the achievement of the business strategy, objectives and values.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Accredited where formal expert certification on technology is available JMP or MMP or equivalent

Minimum Experience Level

• 10- 15 years experience in an IT environment across infrastructures of which at least 2 years in a senior role from feeder areas

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business writing
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Cluster Specific Operational Knowledge
• Mentoring
• Information Technology concepts
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Service orientated Architecture (SOA)
• IT Solutions Architecture
• IT Infrastructure Architecture
• Knowledge across multiple technologies
• IT Risk and security principes
• Usability and GUI techniques
• Multiple operating system
• Systems Analysis and design

Behavioural Competencies

• Earning Trust
• Communication
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Technical/Professional Knowledge and Skills

Closing Date: 18 May 2026

go to method of application »

Job Purpose

• To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets : 
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on  technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Closing date: 15 May 2026

go to method of application »

Job Purpose

• Performs business and systems analysis, designs, implements, configures, supports and maintains SAP system. Drives the realisation of business benefits across multiple functional areas or modules in the SAP system.  Drives solution design and end-to-end system integration role.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
• Plans and prioritise work outputs with a realistic sense of time a resources involved and in conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Responds to customers with the appropriate level of urgency.
• Manage own work and time to achievement of project/deliverables.
• Takes ownership in ensuring that customers expectations are met.
• Customer liaison into business.
• Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
• Highlights potential project or solution risks and issues to project management.
• Acts in a  functional integration specialist role  across various SAP disciplines.
• Provide and develop new proposals to key stakeholder.
• Provide Industry solutions and bets practices knowledge to clients.
• Maintain and expand client contact as a high level and  build credible relationship with key client personnel.
• Actively support other team members on projects as well as SAP internal tasks.
• Share knowledge
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Consult on project activities leading to the implementation of the requirements by applying project management principles across multiple projects.
• Consult on SDLC processes.
• Provide direction on all aspects of SAP systems and integration thereof.
• Identify and Mitigate risk.
• Drive problem resolution.
• Involved in pre- project planning e.g. determining scope and solution.
• Keep up to date on Nedbank strategy and SAP technologies.
• Accountable for own activities and performance.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses and share  information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintain and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Responsible for contributing to professional development of consultants.
• Play a role in the recruitment of new consultants.
• Participate in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcom/IS/IT ENG/BSc/Com Science related degree 

Preferred Certifications

• Certified in multiple SAP modules /ASAP & Solution Manager certifications

Minimum Experience Level

• 10 years plus SAP Functional experience

Technical / Professional Knowledge

• SAP Architecture
• IT Architecture
• Principles of project management
• Microsoft Office
• Business analysis
• Presentation Skills
• business consulting and facilitation skills
• System Development Life cycle(SDLC)
• ASAP
• Problem solving skills

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Innovation
• Strategic Influence
• Technical/Professional Knowledge and Skills

Closing date: 15 May 2026