Careers at Santam Insurance

JOB DESCRIPTION

• Senior Pricing Analyst to report to the Head of Pricing. 
• Applicants must be based in Cape Town, South Africa, or be prepared to relocate. The role also requires limited travel.
• We are seeking a seasoned Senior Pricing Analyst to join our reinsurance team. The ideal candidate will possess deep analytical expertise, a robust understanding of reinsurance treaty pricing, and a strong background in insurance pricing methodologies 
• This dynamic role requires a passionate, energetic individual to handle reinsurance pricing activities, tools management, manage exposure, profitability and growth.

Key accountabilities and responsibilities include:

• Pricing of reinsurance treaties across multiple classes of business and in various geographies.
• Develop and refine pricing models for reinsurance products, incorporating risk variables and market conditions. 
• Evaluation of historical loss data, exposure profiles, and emerging trends to set pricing guidelines. 
• Collaborate with underwriting and actuarial teams to ensure alignment between pricing strategies and overall risk management objectives.

What will make you successful in this role?
SKILLS REQUIREMENTS:

• Bachelor’s degree in Actuarial Science, Business Science, Mathematics, Statistics or a related quantitative discipline. 
• Minimum of 5 years of experience in pricing, risk analysis, or actuarial roles within the reinsurance or insurance industry.
• Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
• Ability to collate, analyse and interpret statistical data.
• Proven prior experience in P&C actuarial work.
• Strong written, verbal, and presentation communication skills.

PERSONAL SKILLS AND ETHICS
Santam Re’s people-first approach requires us to make smart decisions as we build on our delivery of reinsurance solutions. We are, therefore, highly driven to present industry-leading teams that are personable, approachable, have strong codes of personal values and ethics, and tolerance for other’s beliefs and lifestyles, including their host nation’s cultures. Beyond the capabilities and expertise required, the professional Senior Pricing Analyst must also present and/or embrace the following:

• Excellent verbal and written communication skills.
• Advanced numeracy comprehension.
• Ability to work independently with limited supervision.
• Work flexible hours.
• Solid interpersonal and relationship-building skills.
• Good planning and organisational skills.
• Stakeholder management.
• Team leadership experience

Competencies

• Collaboration 
• Client focus.
• Cultivates innovation.
• Flexible and adaptable.
• Drives results.

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JOB DESCRIPTION

• The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.

KEY ACCOUNTABILITIES

• Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
• Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
• Reporting on performance against agreed targets
• Identify and develop sales opportunities
• Provide Training to brokers
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels, available products and any compliance requirements .
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilise technology to manage data and the performance of the portfolio under management
• Prospecting for new brokers as well as business development opportunities.
• Engaging with Underwriting, Claims and Finance teams
• Ensure alignment of quality standards
• Ensure alignment of business processes
• Ensure brokers operate within agreed mandates
• Comply with corporate governance policies, procedures and standards
• Serve as the primary contact point for broker staff to build and maximise the broker relationship
• Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
• Ensure continuous strategic and business alignment between brokers and business
• Display a deeper understanding of and ability to market effectively all Santam Heavy Haulage products
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
• Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Participate in product development
• Resolve customer and broker complaints and queries
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
• Participate in retention strategy

QUALIFICATIONS AND EXPERIENCE

• FAIS accreditation required
• RE 5
• Minimum 5 years’ Commercial Insurance experience
• 2 - 3  years of experience, engaging with Brokers.  

SKILLS & KNOWLEDGE

• Ability to understand client base related requirements and to conceptualize and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Project management skills
• Working knowledge of financial management – accounting - information systems and marketing
• Strong business orientation with commercial and financial skills.
• Computer literate in data manipulation - i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Negotiating skills
• Decision making abilities
• Technical claims and underwriting skills 
• Risk management                                                                                                              

COMPETENCIES

• Deciding & Initiating action
• Working with people
• Relating & Networking
• Persuading & Influencing
• Presenting & Communicating Information
• Learning & Researching
• Delivering results & Meeting Customer Expectations
• Coping with Pressures & Setbacks
• Achieving Personal Work Goals & Objectives
• Analysing
• Writing and reporting

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ABOUT THE POSITION

• In the Santam Marine the is focused on delivering measurable business results/outputs through direction and control of financial, material and human resources.  Performance measures are clear, visible and direct, and roles are typically primarily accountable for operations or revenue-generating activities.  This role is based in Gauteng, Johannesburg. 

RESPONSIBILITIES

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight on this part of the organization  
• Develops annual operating plan and secures resources necessary to achieve identified objectives consistent with appropriate consideration of medium term requirements
• Scans the external environment in order to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Determines systems and procedures to ensure optimal use of resources
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results
• Determines priorities for resource allocation and deployment to optimize the productivity of internal resources in delivering results
• Establishes performance expectations and resource allocations consistent with desired results
• Ensures the right resources are in place with appropriate support to achieve medium term business results
• Monitors results and reallocates or reorganizes resources to improve performance
• Directs, controls, and optimizes resources to meet established objectives and deliver agreed results
• Identifies and drives changes which will improve effectiveness and efficiency – doing a range of things better
• Ensures the right people are in place with the appropriate support to accomplish annual operating plan
• Creates a positive organizational climate to energize direct reports in order to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees
• Provides periodic reports on performance against plan and progress on key results.   Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization

QUALFICATION and EXPERIENCE

• B. Comm/similar or relevant insurance-related degree/diploma
• AIISA or FIISA or similar qualification (advantageous)
• Broad financial services/ insurance background
• 10 years of Marine Insurance experience
• 5 years of experience in management
• Experience in managing underwriting performance, growth and sustainability.
• Experience in operating at a Management level in the short-term insurance industry
• Experience in conducting high-level (client) negotiations
• Strong sales and business skills

SKILLS and KNOWLEDGE

• Ability to conduct research into regulatory compliance issues.
• Ability to draft reports and deliver on regulatory compliance reviews.
• Advanced knowledge of the legislation affecting the financial services industry, in particular the insurance industry.
• Good written and verbal communication skills.
• Productivity and motivation/morale of workforce
• Development of critical skills and capabilities

Technical knowledge

• Technical advice and support
• Assist with production target achievement
• Compliance
• Partnership and network building

Personal Attributes

• Business insight - Contributing independently
• Communicates effectively - Contributing independently
• Action-oriented - Contributing independently
• Plans and aligns - Contributing independently

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What will you do?

• Santam’s Actuarial Services team has an exciting opportunity available for Actuarial Manager with  general insurance experience. The position is based at Head Office in Tygervalley.

What will make you successful in this role?
JOB DESCRIPTION:

• We are looking for talented actuarial or analytics professionals, with a specific focus on supporting our personal lines business. The successful candidate will be accountable for a wide range of pricing and other predictive modelling functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team you will also contribute to the development and execution of the broader strategy.

KEY ACCOUNTABILITIES:

• Develop and maintain effective pricing and risk management strategies across various platforms to balance profitability and growth
• Support current pricing, client segmentation and optimisation models
• Performance monitoring of financial, underwriting and distribution indicators
• Create and maintain business reports to direct thought processes that drives action
• Continuous process improvement and strategy evaluation
• Depending on applicant’s skills and experience, there may be opportunity to manage junior analysts
• Participate in strategic projects where actuarial input is required
• Interacting with underwriting, distribution and claims departments throughout the group with the objective of constantly incorporating market trends into the product solution value chain
• Supporting the development of product solutions for various market segments and channels
• Providing direction around developing and maintaining of internal data assets to support predictive modelling initiatives

Qualifications & Experience

• Qualified/near-qualified actuary or equivalent qualification e.g. Maths, Statistics, Data science
• 4 to 5 years’ experience in a technical role, preferably in general insurance
• Strong modelling skills including experience in building pricing / predictive models as well as performing experience analyses and other statistical investigations
• Ability to communicate complex ideas across a range of technical and non-technical stakeholders
• Excellent report writing and presentation skills
• Experience with data and modelling software, e.g. SAS, WTW Emblem / Radar, SQL, Python or similar
• Leadership skills within own team and cross- functionally
• Strong data management skills

Competencies

• Delivering results and meeting customer expectation
• Relating and networking
• Analyses
• Applying expertise and technology
• Achieving personal work goals and objectives
• Attention to detail
• Planning and organising skills
• Problem Solving
• Negotiating
• Business Acumen/Knowledge
• Business Analysis
• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability from setbacks and adversity when facing difficult situations 
• Cultivates innovation 

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg(Hill On Empire, Parktown). The insurance consultant role is focused on providing an end-to-end service and support to brokers. 

What does Insurance Consultant do?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with sales quote on new and existing business / issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or

Qualification and Experience

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability- Contributing independently
• Optimises work processes - Contributing independently

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CAREER OPPORTUNITY

• Santam Specialist Solutions has a career opportunity for a Business Head: Operations in the Marine department which will be based in Gauteng.

KEY RESPONSIBILITIES

Primary Role Objective – Strategic Business fulfilment:

• Assist the business area in determining and continuously update the strategic plan for the Business Unit in order to deliver on the group’s overall objective of “sustainable & profitable growth” – i.e. Growth in top line GPW and growth in bottom line NUR.
• Assist the business area in the implementation and execution of the all the required strategic actions plans to achieve the overall objective of ‘sustainable & profitable growth’
• The Business Head Operations will support the business with the management of daily operations within the claims and policy areas of the business. The role will further require strategic support to the Business Head Marines with financial, compliance, governance and risk-related matters that require accountability so that there is proper oversight.  In addition, the role will require the undertaking of the product owner role for system development that requires oversight and management.

To achieve the above, the following key actions (not exhaustive) are expected:

• Continuous development of detailed compliance and process guidelines and regulations in support of achieving the overall noted objective above and the ongoing oversight of implementation and execution thereof.
• Continuously develop and invest in people resources to ensure Santam Marine have the LEADING team of people and expertise that will deliver on the above noted objective.
  Build and develop other stakeholder relationships (Digital Service Providers, Reinsurers, Santam, etc.) to advance and maintain the Santam Marine industry leadership position and credibility.
• Promote and demonstrate the Santam Marine brand within the values framework of Excellence, Accountability, Integrity and Humanness both internally and externally.
• We are expected to do this in way that is consistent with Santam’s brand promise and commitment to Treating Customers Fairly. The above needs to be delivered and at the same time, the financial risks of Santam (the primary insurer and risk taker) and our reinsurers (secondary risk takers) need to be managed within agreed mandates, authorities, contracts, etc.

KEY RESPONSIBILITIES

Leadership Responsibility

• In conjunction with leadership team and the Business Leader, determine the long-term strategic objectives of the business. 
• Ensure business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organisational strategy.
• Plan, direct and manage activities as dictated by the overall strategy agreed so as to maintain and develop business growth in accordance with the agreed business strategy.
• Guide the underwriting, claims and support teams to deliver on the company’s brand promises of Strength, Relationships, Solutions, Longevity, Simplicity, Expertise and Consistency
• Report, manage and measure the performance of the business unit through Management Information, supplied to various management and performance review forums (i.e. QBR’s, Exco’s, Board Meetings, UW Seminars, etc.)

Strategic Management

• Internal and External reporting requirements and deadlines are met.
• Contribution and co-ordination of Santam Marine overall and LOB budgeting process.
• Review and Resolution of queries relating to Santam Marine Financial results.
• Process breakdowns adequately resolved within reasonable timeframes.
• Drive process improvements where necessary.
• Formal and informal feedback from various stakeholders.
• Ensuring Office operations run smoothly in terms of Facilities
• Oversee Management Information Systems functions and System Support & Administration

Data Governance

• Successful execution of the Group Data Stategy within Santam Marine.
• Successful implementation of the Data Governance framework within Santam Marine.
• Drive forward improvements in data quality and integrity.
• Timeous and efficient resolution of data quality issues within Santam Marine.
• Minimal number of Data incidents reported and unresolved.
• Support Santam Marine Head Data Owner (Business Leader) in all aspects relating to Data Governance.
• All milestones and deadlines met relating to various Data initiatives throughout group as they relate to Santam Marine

KEY RESPONSIBILITIES

Digital Journey

• Digitalization + tech modernization initiatives & outcomes – Mapping out Santam Marine’s digital journey across various platforms
• Data strategy initiatives & outcome – driving data initiatives to ensure accuracy of data for reinsurance renewals and portfolio reviews
• Testing of systems
• Provide information systems support to all stakeholders as well as ensure efficient and effective reporting/data support to all internal and external clients.
• Identify and implement solutions to problems regarding operations and client flow and consult with users to determine source of specific error and recommend solution.
• Assist with processes and systems that ensure data management and document storage protocols are maintained.
• Liaise with business units for any new or proposed changes to Operating Systems.
• Lead liaison support and guidance between business and IT service provider (SGT) as well as Business Change team on all system and/or data related matters and initiatives.
  Lead liaison between business and system service providers on all MIS related matters.
• Assist in driving Santam Marine’s Digital Transformation Strategy.

People Management

• Performance management of staff through appropriate application and implementation of Company policies and procedures. 
• Mentoring, Training and Development of staff so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.
• Develop a succession plan and growth opportunities within the Team

Client Liaison (Internal and External)

• Manage and maintain successful business relationships with relevant suppliers. 
• Handle and resolve all relevant queries within authority levels and liaise with service providers.
• Work in conjunction with all internal resources and support structures to achieve desired business outcomes.

Budget 

• Assist in the preparation of the budgets for Santam Marine, that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by Executive Management through the generation of income and the control of expenses.
• Ensure we maintain a reasonable Cancellation Reserve

General Administration 

• Production and / or sign-off of reports within stipulated timeframes
• Handling accounts queries.
• Attend to the typing of general correspondence if and when necessary.
• Attend to all administration relating to the duties identified above and all other administration relevant day to day functions including typing of correspondence. 

QUALIFICATIONS AND EXPERIENCE

• Relevant Degree
• NQF 7 insurance or commercial related qualification
• Minimum 10 years’ Marine insurance experience
• Minimum 5 years Marine operational experience at senior level
• Excellent communication, project management and problem-solving skills
• Previous experience in managing large teams within Marine 
• FAIS accreditation and RE5 a preference

COMPETENCIES and SKILLS

• Strong analytical skills to interpret data and generate actionable insights.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills.
• Leadership and team management abilities.
• Outstanding written and verbal communication skills
• Attention to detail
• Ability to multi-task
• Commerial minded

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ABOUT THE POSITION

• Santam Marine Claims has a position available for a Claims Manager. The position reports to the Business Head Operations and the successful candidate will be based at Alice Lane Sandton, Gauteng

WHAT WILL YOU DO?

• This position is responsible for providing strategic and operational direction to optimize and manage marine claims value chain within the Santam Marine as well as achieve superior claims outcomes through effective workforce/talent management, claims quality and service delivery, and the use of technology and data analytics. The successful incumbent will also be accountable for participating in short-, medium-, and long-term strategic business planning, as well as special projects and annual budget planning.
• You will be required to identify and implement measures to ensure the optimum functioning of the claims area through development and implementation of policies and procedures aimed at  standardising operations to achieve a consistent approach across the team, minimising the risk of fraud, rogue claims handling, claims leakage and non-adherence to mandates, measuring the performance of the team against benchmarks, improving service levels, operational efficiency and risk management.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Individual Claims Leadership

• Manage a team of individuals, involved in claims from notification to closure, investing the necessary level of involvement required for each claim depending on, inter alia, the nature, category, maturity, type and quantum of the claim.
• Ensure correct segmentation of claims to team members in accordance with their technical skill sets
• Continuous training of team members in accordance with legal developments and new products being offered
• Follow at all times the Claims Reserving Philosophy and Claims Standards.
• Develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, potential outcomes and estimated associated costs.
• Understand and implement the group “Treating Customers Fairly” policy.

Claims Portfolio Management

• Manage claims portfolio(s) to optimise performance including:
• Regularly review individual claims within the portfolio and keep reserves and records up to date as required by claims controls and standards.
• Identify issues and trends in the portfolio and take appropriate and/or corrective action.

Working across the Marine operations

• Develop an understanding of marketing and underwriting strategies for the business area and contribute to business development and renewal opportunities by attending client meetings to explain the claims philosophy and approach to claims handling, and discussing any claims issues.
• Provide input on review of potential or existing insured’s claims experience.
• Provide feedback on claims trends and developments and their potential impact on the book.
• Suggest any “wording” improvements.

Authority and Minimum Standards Observance

• Operate within the approved claims authority at all times.
• Implement minimum operating and claim standards.
• Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulatory, claims and underwriting control standards and protocol

Third party Management

• Follow procedures for the selection and retention of third party professionals and manage these relationships to the benefit of the business area.
• Where required conduct claim file reviews or audits and resolve any issues identified.

Broker and Insured Relations

• Work proactively to develop and manage strong relations with key brokers and insureds.
• Promote the brand of excellence and professionalism in client service.

Conflict of Interest

• Adhere to the Conflict-of-Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly.
• Immediately advise Leadership if any employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving or settlement of any claim.

People Management

• Day-to-day management of staff on claims related and other issues.
• Performance management of team members through appropriate application and implementation of Company policies and procedures.
• Training and Development of team members so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Prepare for and attend meetings

QUALIFICATIONS AND EXPERIENCE

• Relevant Bachelor’s degree or equivalent - insurance, law or risk management a preference
• RE5 and Short-term insurance qualification is a preference
• Minimum 5 to 7+ years’ experience in the Marine Claims insurance
• 2 to 3 years’ experience in managing large teams
• Extensive experience with intermediary and service provider relationships management and engagement

KNOWLEDGE AND SKILLS

• Advanced knowledge of Marine insurance, claims investigation, coverage evaluation, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, and finance.
• Negotiation and conflict resolution skills.
• Demonstrated ability to build and maintain strong partnerships.
• Think analytically and critically
• Set direction and create alignment
• Lead, inspire, and motivate a team to achieve operational and business objectives by creating an inclusive and innovative culture where each individual feel 

COMPETENCIES

• Driving Strategy
• Commercial Orientation
• Client Centricity
• Decision Making
• Enabling Innovation
• Change Leadership
• Analysis and Judgement
• Attention to Detail
• Interpersonal Skills
• Leadership & Teamwork

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What will you do?
Santam Client Solutions is looking for an experienced Product Owner to join their team!

Roles & Responsibilities: 

• Define product strategy, visions, objectives and product roadmap for the Client Solutions Sales & Servicing business.
• Understand the business goals and vision and translate this into a product strategy that meets and exceed these goals
• Work with product and business stakeholders to ensure delivery that meets customer needs and enables strategic intent.
• Works with the teams to break features into stories including acceptance criteria based of the Business requirements. 
• Involvement in team and program meetings – PI planning, agile ceremonies, sprint standup, retros etc
• Product owner syncs 
• Ensures alignment between work delivered and ultimate expectations as defined in the feature statement.
• Benefit and metric tracking
• Understand and be active in removing impediments to the team that are raised.
• Communication risk effectively to stakeholders.
• Contributing to the business rollout of changes for enhancements or new features
• Crafting the change Canvas and working closely with change manager to articulate the change 
• Input into new SOP’s or updates are required
• Input into training requirements 
• Communicate and align with other Product owners when inter team dependencies and trade off are required to be solved
• Make day to day decisions that will impact business and development.
• Responsible for product success and will create the product roadmap and manage backlog and prioritse actions based on changing requirements.
• Managing the backlog for the supporting business areas
• Priortising items to be worked on for the PI planning
• Dealing with scope and priortiy changes

Role will oversee all stages of product creation including design, development, model, building and running the solution for the following teams
The Product owner support enhancements, new systems and BAU’s for 

• Avaya
• LMS/ D365
• Policy center 
• Data & Reporting 
• The Product owner supports the following business areas
• Direct Sales
• Direct Servicing
• Direct Underwriting
• Direct Retentions
• STA hub Sales & Servicing 
• Working closely with RPA team for BOT solutions
• Working closely with Digital and Guidewire teams as well.
• Performance of the product and will have report back performance and gaps identified. 
• Continuously evaluate product based on user and stakeholder engagement, interaction and feedback.
• Management reporting of product performance at governance forums.

What will make you successful in this role?
Minimum requirements:

• Minimum 4-6 years as a Product owner in an agile environment OR 8 years plus as a Senior Business analyst/ Business Architect in an agile environment 
• Related IT or Business degree
• Working experience in Short term insurance and financial services industry
• Knowledge of Agile framework like Scrum, Kanban, Scaled Agile (SAFe) etc

Advantageous

• Exposure to CRM systems/ Policy administration systems
• Exposure to design and UX

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The role

Santam’s has an exciting new opportunity a Risk Analyst within Santam Partnership Solution (SPS), a division of Santam Limited. This is a 12-month fixed term contract available based in Tygervalley, Cape Town.

What will you do?

• To assist the Risk Manager with risk management related activities across SPS and also assist in the execution of risk management monitoring across the businesses within SPS.

What will make you successful in this role?

• Support the Risk Manager with ERM functions across all risk types. Collaborate with stakeholders (including second line risk management) to support a culture of risk awareness and reporting within SPS.
• Perform risk identification, assessment and management across the business through the development and use of risk tools such as Risk registers, risk surveys, KRIs, RCSAs, root cause analysis on Risk Events, etc.
• Support the Risk Manager in ensuring that reporting is timely, accurate and covers all relevant elements of the framework to Management and external parties providing the adequate comprehensive view exposure of the organization. Perform research of best practice and incorporate into processes by collaborating with stakeholders.
• Ensure that the Risk Management Frameworks remain fit for purpose and are aligned with Santam’s standards and best practices.
• Monitor and track all Audit issues across all business within SPS.
• Support the Combined Assurance by preparing the ERM submission, collating submissions from the other assurance providers and preparing accurate minutes thereof. Communicate with all stakeholders and manage delivery of actions.
• Support the build-up of ERM’s body of knowledge
• Maintain the structure to documents and records
• Liaise with the appropriate counterparties on ERM Systems and Data ensuring their quality, fitness, and governance.
• Perform risk training with stakeholders

Qualification and Experience

• Degree in a relevant subject (risk management / insurance / accounting, etc)
• At least 2 years relevant Risk Management related experience in the financial services industry, preferably non-life insurance industry.

Skills

• Knowledge and practical experience of Financial Services (non-life insurance preferred).
• Interest in all risk types (insurance, operational, market risks)
• Strong working knowledge of Microsoft office including MS Excel, Word, PowerPoint and SharePoint
• Excellent communication skills - both verbal and written
• Ability to work on your own, take initiative and prioritise.
• Strong ability to synthesize information
• with an ability to describe complex ideas in a simple way, including clear recommendations and conclusions
• Experience in drafting papers and reports
• Good time management
• Assertiveness
• Work with assurance providers (Risk, Audit and Compliance)
• Attention to detail
• Structured
• Team player
• Self-motivated
• Ability to confidently & effectively engage with team members and other stakeholders
• Conflict management and resolution
• Able to function in a fast, changing complex environment.

Competencies

• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability 
• Cultivates innovation
• Risk Management
• Reporting and administration
• Compliance and regulatory management

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WHAT WILL YOU DO

• This position requires an individual to instruct and manage external attorneys. Investigate the merits of all litigation matters and determine whether litigation is viable. Monitor and manage legal costs and also ensure that the panel attorneys adhere to the prescribed Santam Attorney Model according to cost and performance.

WHAT WILL MAKE YOU SUCCESSFUL

• Determine if Policy need to respond to claims lodged by applying policy wording to the facts;
• Appointing and management of resources like Loss Adjusters, reconstruction experts and Attorneys;
• Ensure correct settlement of claims;
• Effective Diary Management;
• Liaise with brokers, administrators, underwriting and other relevant parties to the claims process.
• Service: Providing excellent professional service to all relevant parties, both Internal and External;
• Authorisation of Claims Payments in accordance with mandate.
• Managing the relationship and performance of the attorney.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• LLB/BCom Law/equivalent
• Minimum 3 years’ experience in subrogation recoveries and indemnities, or similar experience in commercial litigation 
• Two years’ experience after admission (practice experience)
• Being an admitted attorney will serve as an advantage.
• Thorough knowledge and practical experience in Civil Litigation.

SKILLS

• Strong client service orientation 
• Information acquisition and investigation skills 
• Time Management Skills

COMPETENCIES

• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Continuous Learning
• Talent-focused Leadership
• Talent Enablement
• Emotional Intelligence