Careers at Telesure Investment Holdings (TIH)

Job Purpose

• Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

Experience

• 2 or more years experience in a Sales /Collections / Retentions environment (Essential).

End Date: June 17, 2026

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Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

End Date: July 2, 2026

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Job Purpose

• Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

Operations Management

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

2 - 4 years’ work experience in the following (Advantageous):

• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.

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Job Purpose

• Provide support to the Senior Manager: Corporate Procurement & Enablement in the implementation and operation of the procurement function at Group level and coordinate with business units to ensure compliance with internal procurement governance, thereby contributing to the efficient and effective delivery of business strategy.

Responsibilities

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Build and maintain effective internal and external relationships with various stakeholders to foster effective long term strategic partnerships.

Operational Compliance

• Provide support in the implementation of the organisation's policies and procedures within a significant function to ensure compliance, and with internal policies and procedures, to minimize business risk and protect the organization's reputation. Foster a business culture that places value on the principles that underlie external regulation and the creation of voluntary codes of practice, and on adherence to these.

​Sourcing

• Collect and analyse the key cost drivers, market dynamics, areas of innovation, and alternative suppliers for a medium-risk area with medium costs of change, in consultation with relevant functions to provide solid market information for decision making.
• Ensure achievement of the company’s BBBEE objective with regard to preferential suppliers as well as compliance to the Code of Good Practice.
• Understand business processes, needs and requirements in order to award business based on compliance requirements contained in the Requests For Proposals and best practice.
• Provide insights into supplier segmentation whilst leading supplier governance, innovation and value creation.

Contract Requirements

• Identify business contract requirements and write specifications for a business-critical portfolio or area of the business for existing contracts and/or new contracts. Facilitate and finalise Supplier Service level Agreements and contracting with existing and new Suppliers in conjunction with the Legal Compliance Team.

Contract Management

• Manage a portfolio of contracts and negotiate service level agreements. Will also plan, coordinate and supervise activities relating to major contracts.

Procurement

• Owner of category strategy development with team and execution with business with the support of the relevant procurement management. Achieve specific procurement goals within area of responsibility. May also involve working to improve established procurement procedures.

Cost Analysis

• Conduct complex analyses of costs for a significant part of the business to identify variances, suggest efficiencies, and increase profitability. Guide team on business case creation, commercial modeling and negotiation strategies based on specific initiatives.

Performance Management

• Manage and report on business performance; hold direct reports accountable for achievement of business plans, business targets, reduced cycle times, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Personal Capability Building

• Act as subject matter expert in procurement. Maintain current and emerging technologies, external regulation, and industry best practices. Coach and mentor direct reports, providing guidance on procurement best practices, soft skills required for effective communication and negotiation, whilst creating a high performing business unit.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business related degree; Charted Institute of Procurement and Supply (CIPS) qualification (Advantageous)

Experience

• Substantial general work experience together with comprehensive external stakeholder engagement and supplier management experience in own area of expertise to fully competent level. (Over 6 years to 10 years); A proven ability to build commercially solid benefit cases (Advantageous).
• Managerial Experience: 3 or more years junior to middle people management experience (Essential)

End Date: June 17, 2026

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Job Purpose

• Support the claims handling philosophy and supply strategy, mitigate risk of vehicle spend (quantification, identification and validation of vehicle). Ensure all services are delivered against agreed service and functional standards.

Responsibilities

Operations Management

• Supervise others working within established operational systems.
• Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
• Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to rectify non-conformance and variances within the team as a high priority.
• Report, resolve and escalate issues as appropriate.

Internal and External Client Relationship Management

• Build effective working relationships within the internal and external stakeholders, delivering high-quality professional services to support in delivering business strategy and plans.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.
• Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.

Insights and Reporting

• Contribute to the preparation of various data and analytics reports. Identify practices for improvement and make recommendations to functional Business Manager for consideration.
• Collect and submit reports specific to team data as part of the Management Control System.

Work Scheduling and Allocation

• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
• Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
• Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance.
• Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Regularly assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
• Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.

Customer Relationship Management (CRM) Data

• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organisation has quality data to enable effective customer retention and business development activities. Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues regarding claims process.

Customer Service

• Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous)

Experience

• 5 or more years experience in a Assessing or estimating of motor vehicles (Essential); 2 years experience in claims and policy services environment (Advantageous). 2 or more years management experience (Essential);

End Date: June 15, 2026