WELCOME TO SUPERBALIST Here it is – the site where you can shop the world’s best brands shipped quickly, easily and free-of-charge, to your door. Our multichannel platform, including the Superbalist App and our blog, The Way of Us, serves the latest in trends and style advice to 1.5 million registered subscribers daily. What we do From fashion...
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Who’s who in the tech space
- This position reports to the BI Team Lead.
Your mission, should you choose to accept it:
- Helps to lead BI analytical projects in the implementation and use of new BI software tools and systems.
- Works on highly complex, cross- functional, and enterprise BI solutions.
- Works on multiple tasks/projects.
- Provides subject matter expertise for key BI core functions.
- Participates in the planning process including inception, technical design, development, testing and delivery of BI solutions.
- Provides subject matter expertise for key BI core functions.
- Manages and plans for service demand forecasts.
- Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions..
- Provides input to business requirements for the design of solutions.
- Understands and articulates business requirements to find the optimal BI solution to satisfy the stakeholders needs.
- Advises executives on how BI plays a critical role in improving business management and optimisation.
- Researches, identifies, analyses and provides input to new tools, frameworks, techniques, patterns or processes that will have a positive impact on the BI architecture.
- Designs corporate-wide dashboards and reports.
- Performs analysis for a wide range of requests using data in different formats, volumes and from various sources.
- Researches and documents business problems, to design and implement models that help analyse these business problems.
- Reviews data pipelines and test plans to ensure that business results are tested and correct.
- Researches and develops best practices for reports and dashboards deployments.
- Provides input to the development of information quality metrics.
- Creates data quality tickets, as needed.
- Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.
- Participates in vendor evaluations.
- Provides input to standards, policies and procedures that will help our Data Governance program.
- Designs and documents end-user and analyst training material.
- Trains users to transform data into action-oriented information and to use that information correctly.
- Provides guidance, training, and problem-solving assistance to other team members.
- Coaches less-experienced individuals.
The skills we need:
- Ability to understand a customer's business needs and translate needs into IT specific requirements
- Gathers and analyses information or data on current and future trends of best practice.
- Seeks information on issues impacting the progress of organizational and process issues
- Anticipates, identifies and defines problems- seeks root causes
- Demonstrates attention to detail and accuracy
- Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals.
- Places team needs and priorities above personal needs
Qualifications & Experience:
- Bachelor's Degree or Advanced Diploma in Computer Science, Information Systems, Business Management and a minimum of 5 years of Business Analysis or related technical experience is required.
- In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Computer Science, Information Systems, Business Management), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Business Analysis or related technical experience.
- Minimum 3 years experience using a BI reporting tools (e.g. Looker, QlikView, Tableau, Microsoft BI etc.)
- Experience using Looker is advantageous
- Minimum 3 years SQL experience
- High proficiency in working with large data sets and business models
- Retail or e-commerce industry experience beneficial
- Knowledge of one or more business functional areas.
- Python Experience would be advantageous
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Purpose of the Role:
This role is key to the creative and communication output of the Superbalist brand. The Head of Content works closely with the CMO, the Head of Brand and Head of Retail to continuously evolve, define and communicate Superbalist’s, identity of being the #1 fashion retailer in South Africa. This role is pivotal in the development and leadership of the customer-centric content strategy and owns the innovation, creativity, opex, analytics, technology and KPI’s across engagement-based; content marketing.
The primary functions and deliverables of the role include, but are not limited to:
Content Strategy + Brand
- Brand Identity - Work with the CMO/ Head of Brand to manifest the overarching marketing strategy across all the BTL channels
- Digitally Optimised Content - Develop and oversee implementation of a sound, customer-centric, digital content strategy with optimised frequency
- Merchandising - Work with retail to ensure the product offering is surfaced and communicated in the right place and the right time, for the right customer.
- Creative Guidelines - Develop, oversee and maintain creative guidelines across all departments to ensure cohesion and consistency for the brand
Content Creation + Production
- Campaign Management - Own the editorial and content calendar and manage key campaigns across all departments in line with brand guidelines whilst ensuring that all communication supports the broader business strategy and, through collaboration with the creative teams, effectively convert retail and trading messages into customer relevant, fashion-credible campaigns/stories.
- Collaborate with the Brand team to develop and implement cross-functional marketing campaigns to ensure maximum reach on key messages.
- CRM - work with the CRM team to ensure all email communication is in line with the Superbalist brand
- Sponsored Content - Work with the Sponsored Content Manager to conceptualize content proposals to third party brands and ensure that all partnership content is true to the Superbalist brand guidelines for brand consistency
Management /Operations
- Finance + Ops - Manage and develop annual content budgets
- External contributors - Manage and advance relationships with contributors, agencies and external creative teams
- Campaign Performance reporting
- Resource planning
- Leadership/Supervisory Role - Lead the editorial/ content and creative department and oversee all brand marketing activities, defining the departmental vision and the working culture.
Key requirements:
- Bachelor’s degree.
- 5-6 years of experience in a leadership role within fashion publishing and content strategy..
- It is preferable that the candidate have an understanding of major fashion retailer environments.
- Experience in managing large creative teams.
Key competencies:
- Experience in film, photography, styling direction.
- A visual and verbal communication expert, including the ownership of progress reports, performance reports, and project/strategic proposal
- Excellent written and verbal communication skills
- Understanding of current catwalk trends and commercial fashion trends and how these relate to the Superbalist customer
- Genuine passion for popular culture including fashion, music, events, people.
- A solid understanding of online visual merchandising.
- Calm under pressure, natural leader.
- Must be able to lead a team, prioritize work and meet deadlines.
- Strong attention to detail.
- Operational efficiency: experienced multi-tasker, calm under pressure with strong organisational skills
- Skilled in Excel with proven experience and ownership of budgets and planning
- Tech-savvy, a keen interest and competency in content-related technology, software and social media best practices
- Understanding of the legal, rights management and regulatory landscape of content production
- Driven and willing to roll up your sleeves, take on new assignments, and juggle many things at once. Exceptionally strong multi-tasker.
- Excellent communication skills, both in written and verbal including the ownership of progress reports, performance reports, and project/strategic proposal
- People skills, this position is highly interactive demanding the individual be highly relatable, easy to engage with, building strong relationships with colleagues, partners and the media.
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Who’s who
- This position reports to the Superbalist Head of Product
The high level
- Working with the Head of Product to define the vision and roadmap of features and services for the Superbalist (and/or the Takealot Group) fulfilment product. This includes owning innovation and improvements to the products used to fulfil our customer orders and ensure we stand by our core principle of putting our customers first. The role is inherently cross-functional, working closely with engineering, design, operations, various stakeholders and executive teams to bring about product enhancements for our fulfilment network and our customers.
- This role may also have a special interest in further enhancing the Returns processes and experiences for our customers.
- You will work with business owners to understand their strategy, requirements and priorities in order to translate needs into recommended initiatives & projects that affect the fulfilment product.
- You will define and track the metrics and data that will inform all decisions on product features and functionality and create business cases to motivate the prioritisation of these initiatives.
- You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
- You will elicit detailed, low level functional requirements and document these requirements such that detailed technical specifications can be compiled by Engineering.
- Collaborate with technical lead and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
- You will project manage a team of Developers, BI analysts and UI Designers in order to define development requirements, business drivers and competitive analysis and track the execution of these requirements to final product delivery.
- Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
- Be proactive in ensuring that the development and QA teams understand the requirements by attending daily team meetings and initiating functional clarification sessions where needed.
- Setting timelines, driving project schedules and leading cross-functional development teams from design through to release.
- Review the test plan and test scripts to ensure quality and coverage.
- Performing user acceptance testing when needed.
Your qualifications & experience
- A Bachelor’s degree in a relevant field, or equivalent 5 years industry experience, would be beneficial.
- 3-5 years of product management experience (e-commerce experience would be an advantage).
- Data and research-driven, analytical approach to features and changes.
- Proven track record of delivering business value.
- Detail-oriented, and comfortable generating relevant artefacts for an effective, light production process.
- Proficiency to manage a diverse workload and assign priorities to tasks.
- Familiarity and significant experience with agile and lean processes.
- Prior experience in online Retail and/or Supply Chain highly preferred
The skills we need
- You wear multiple hats to guide other product managers, UX experts and engineering to deliver world-class products
- Solution oriented, accountable, highly-motivated and have a robust personality
- The ability to take initiative in ambiguous situations, by identifying critical problems and driving solutions
- Strong analytical background with data driven decision making
- Outstanding organisational and communication skills and the ability to balance multiple priorities
- Exceptional communication skills and ability to influence other stakeholders
- Attention to detail
- An avid customer advocate
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The Planning Manager is responsible for the creation of the Departmental financial strategy and execution of the Business strategy of Superbalist, by managing a team that delivers a product offering that exceeds the customers’ expectations and achieves sales and profit targets combined with effective inventory management.
Key Skills & Experience:
- Bachelor's degree with at least 2 quantitative subjects - or relevant hands on experience
- A minimum of 5+ years’ planning experience in highly creative, fast-paced, innovative fashion retail environment
- A minimum of 2 years management experience
- Advanced computer literacy experience in Excel and Planning systems
Key Competencies and Attribute:
- Strong business acumen
- Good organisational and interpersonal skills.
- Excellent communication skills.
- Proven decision-making ability.
- Strong understanding of fashion contemporary culture
- Good understanding of Brand management and private labels
Team and Responsibilities, but not limited to:
Profit Maximisation
- Preparation of budgets, sales, stock and profit targets.
- Monitor performance against plan, taking appropriate action to maximise sales and profit and reduce stock-holding whilst increasing stock turn.
- Identify new business opportunities to grow sales and profitability.
- Review, propose and implement mark-down activity to reduce terminal stock whilst analysing action taken on mark-downs to maximise profit.
- Implement promotional plans to optimise sales and profit.
- Measure brand/supplier performance in conjunction with Sourcing and make recommendations to grow or exit.
Range Building and Planning
- Develop and agree plans in partnership with the Buying Managers that achieve sales and profit targets and implement the agreed departmental strategy.
- Support the build of balanced and profitable seasonal range plans.
- Evaluate market and customer information together with historical data to develop the department’s phased stock plans and pricing strategy.
- Strategically manage the range building and the planning department according the company ethics and values
Inventory/Commitment Management
- Business OTB Management: Pre-season planning & finalise all budgets with teams.
- Monitor and manage the availability of stock.
- Promote stock efficiency through in season trading whilst managing forward covers.
- Collaborate with Supply chain to ensure planned launch and capacity plans are accurate.
- Manage terminal stock.
- Manage volume buys and optimal size ratios
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Description:
- As a Senior Buyer you will contribute to the continued growth of Superbalist as manager of a number of categories within a department whilst managing members of the team. Your primary accountability is to build balanced range assortments, negotiating the best price and securing the right depth to deliver a desirable fashion offer targeted at a millennial customer.
Reports to:
- Buying Manager (Apartment)
The Role:
- Be accountable for ensuring the Superbalist Customer is at the heart of everything that we do.
- Work with seasonal trend guides using internal as well as external resources to deliver the most desirable product that drives sales growth, and also entrenches Superbalist as a homeware destination in South Africa.
- Always be ahead of the competition and be the first to market by closely and obsessively monitoring global and local markets via social media, in-house tools, local competitive shopping and general web browsing.
- Collaborate closely with your retail planner to create balanced assortments in the right depth across the right items to optimise sell-through .Confidently compile and present quarterly product strats, range reviews and post seasonals to retail heads, supported by sales, customer and trend data.
- Manage the product process from design, briefing, development and sealing to go live on site.
- Build and maintain strong supplier relationships to negotiate best price, great value offers and exclusive stock and brands
- Analyse and interpret data continuously to drive the right purchasing decisions; be adaptable and nimble enough to ensure all actions and reactions meet the demands of the customer.
- Monitor stock, sales, margin and assortment to ensure delivery of KPI’s.
- Compile weekly trade feedback reports and present to your manager every Monday.
- Support the customer team in delivering a world class customer experience in product delivery & service.
- Manage and mentor buyers and assistant buyers within your team, creating a cohesive , results driven environment to support optimal performance and personal development.
Key Requirements
- Matric (grade 12) exemption
- Relevant Diploma or Degree in Fashion, Marketing, Design, BSC or BComm
- 6+ years’ experience in retail, preferably within ecommerce, and 3 years experience in homeware buying specifically. Experience in buying both hards (Décor Accessories, Furniture & Lighting) & softs (Rugs, Bedding & Textiles) is beneficial.
- 2+ years’ experience in managing a small team
- Competency in MS Office packages specifically in excel
- Deep knowledge and understanding of retail maths
- Proven ability in analytics & logical interpretation of data
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The Role
- We are looking for a highly talented Sample Seamstress to join our Cape Town Vertical Design team to be responsible for timeous and accurate sewing of samples as specified by the Designer and Pattern Maker.
- This position reports to the Design Room Manager.
Key Responsibilities
- Make garments without samples
- Need to be able to do all operations on a garment i.e. zip insertion, pleating, ruching etc.
- Must be versatile and able to operate efficiently on all sewing machines
- Knowledge of basic machine setting a requirement
- Must be able to use the correct needles depending on the fabric quality being used
- Must be able to identify pattern problems while making up the garment
- Raise construction issues early and find alternatives to improve minute rate
- Be able to read the measurement specification sheet and do critical measurements on the garment
- Cutting knowledge and fabric reaction knowledge
- Must be able to complete a garment in a set time frame with the correct quality specifications
- Must be able to iron
Key Requirements
- Matric / Grade 12 or relevant experience
- Must be able to read and write
- Multiple Ladieswear product type knowledge and construction methods
- Min 5 years working experience in the clothing industry in a similar role
Key Competencies
- Ability to work under pressure
- Work well within a team
- Quality Conscious
- Work efficiently and accurately
- Good communication with Designer and Pattern Maker
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Who’s who
- This position reports to an Engineering Manager.
The high level
- Writes code & tests and pushes to production independently.
- Reviews code, providing valuable improvements for the team.
- Designs system-level code and delivers significant team-level projects.
- Creates and executes unit test plans.
- Develops detailed technical analysis and design specifications based on functional requirements.
- Investigates and resolves defects.
- Participates in functional and technical specification reviews.
- Participates in creating and executing integration level test plans.
- Monitor services and systems within our infrastructure.
- Works effectively across multiple teams to deliver large projects.
- Mentors more junior developers.
- Continuously improve the architecture methodologies and find ways to improve code design, system performance, high scalability and security vulnerabilities.
The skills we need
- Strong problem-solving and analytical skills.
- Strong drive for results.
- Be comfortable working within a team.
- Good communication skills.
- Build and maintain relationships.
Your qualifications & experience
- Degree in Computer Science or Engineering or equivalent 8 years experience.
- 5-8 years in professional software development.
- Proven mastery of at least one OO programming language.
- In-depth knowledge of networking, databases, data structures, algorithms, cloud computing, security, code design, distributed systems and testing.
- Understands how to build solutions at scale without increasing technical debt.
- In-depth understanding of coding best practices, system scalability, security and performance tuning.
- Solid experience in relational databases.
- Solid experience in issue tracking systems.
Areas of mastery
Bonus points
- Flask / Django
- PHP (Laravel)
- A Javascript framework (Node.js, Vue.js)
- Elastic Search
- MySQL
- Google BigQuery
- Linux fundamentals
- Docker / Kubernetes
- Event driven architectures (PubSub/Kafka)
- Experience with e-commerce based applications
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Who’s who in the tech space
- This position reports to an Engineering Manager.
Your mission, should you choose to accept it:
- Identify and understand business rules and technical building blocks of a system.
- Root cause analysis of operational issues
- Analyse team needs based on current sprint / standup priorities
- Extensive documentation on operational issues
- Extensive technical documentation of business rules & system functionality
- Document complex processes on a technical level
- Translate business requirements into technical documentation
- Identify cost saving areas and system inefficiencies
- Identify and action trends within the system
- Work with all levels within the business unit to resolve issues
- Able to independently troubleshoot issues within the teams system(s)
- Setup/Build and monitor system health and operational metrics
- Prepare operations reports as a result of collecting, analysing, and summarising data and information
- Prepares end-users to utilise the system by conducting training
- Designs and documents end-user training material.
- Maintains professional and technical knowledge by staying abreast with latest industry trends; reviewing professional publications;
- Participates in the communication plans and strategies that drive acceptance, speed of adoption and a platform for expansion into new ideas.
- Participates in long-term and short-term data analysis with a focus on increasing productivity, lowering fixed and variable costs, and improving customer experience.
- Measure and report results regularly and provide recommendations for continuous improvement.
The skills we need:
- Strong problem-solving and analytical skills.
- Customer centric, Proactive, Energetic, Direct
- Solutions and results-oriented
- Innovative problem solver
- Curious thinker that understands technical topics beyond the average reader
- Proficiency in SQL
- Proficiency in excel / google sheets
- Prior experience within an ecommerce company will be beneficial.
- Prior experience with UML, process, programmatic and business process diagramming
- Able to do on hand write ups against complex topics and operational issues
- Prior experience with metric,logging and application performance monitoring tools
- Be comfortable working within a team.
- Good communication skills.
- Build and maintain relationships.
Qualifications & Experience:
- Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 3 years of Operational Analyst experience or equivalent of 5 years experience.
- Successfully contributed to the design, development and deployment of operational aspects on various software projects
- In-depth understanding of best practices relating to system support and monitoring
- Experience influencing a team of developers to deliver highly available and scalable services
- Understanding and experience with: Payment Gateways operations and/or Delivery / Logistics operations
- Prior experience within an e-commerce company will be beneficial
Bonus skills to have:
- MySQL
- Grafana
- Prometheus Query Language (PromQL)
- Google BigQuery
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Description:
- As the Menswear Buying Manager you will contribute to the continued growth of Superbalist by driving and managing a team of buyers to be the biggest and most loved fashion destination in South Africa. You will be working in a fast paced and dynamic environment with leaders in their field. Your primary accountability is to build and manage a strategy across both private label and third party brands (to be implemented by your team) using historic data, trend and market analytics as well as knowledge of the SA fashion business, targeted to the young South African millennial consumer that will deliver and/or exceed all KPI’s.
Reports to:
The Role:
- Ensure the Superbalist Customer is at the heart of everything that we do
- Be accountable for delivery to all KPI’s including sales and stock targets.
- Through in depth market and data analysis, as well as experience in the local/ international menswear apparel market, create a strategy that brings the world’s best product to Superbalist customers exclusively and at the right price to drive continued profitable sales growth.
- Be the first to market through monitoring of global and local trends.
- Manage your team to ensure effective delivery to all strategic intents.
- Partner with the team to ensure delivery of both third party merchandise and private label merchandise delivers to retail strategy against pricing, margin and assortment.
- Be accountable for securing and managing key accounts and maintain strong working relationships to negotiate best price, great value offers and exclusive stock.
- Partner with the Planners to jointly analyse the data, identifying gaps and opportunities.
- Lead by example through coaching, mentoring and directing a team of buyers to create a culture that lives the Superbalist values.
- Collaborate effectively with internal teams to deliver a world class customer experience through all platforms of engagement including, web content, marketing, social and customer support.
- Manage critical path and partner with the logistics team to ensure on time and accurate delivery of stock
- Motivate and develop your team, while ensuring appropriate succession planning.
Key Requirements
- Relevant Diploma or Degree in Fashion, Marketing, Design, BSC or BComm
- 8+ years’ experience in retail with Experience in Menswear is essential
- 2+ years experience managing a team
- Proven experience managing a medium-sized team
- Competency in MS Office packages specifically in excel
- Deep knowledge and understanding of retail maths
- Proven ability in analytics & logical interpretation of data
Key Skills
- Be a strong communicator with the ability to negotiate and influence
- Attention to detail, systematic and process driven
- Excellent commercial acumen
- Sound leadership, coaching and mentoring skills coaching and mentoring skills
Method of Application
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