Current Jobs at FNB South Africa

Are you someone who can:

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Bachelor’s Degree NQF7 level in Finance, Investment or Accounting. Must be FSCA approved qualification.
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• RE5 Regulatory & Compliance certificate - essential.
• A person must not be an unrehabilitated insolvent

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Are you someone who can:

• Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
• Investigate available investment opportunities to determine compatibility with client financial plans.
• Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Achieve gross production target as indicated in scorecard.
• Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Ensure optimal usage and protection of business assets.
• Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Engage in cross-functional activities. 
• Collaborate across boundaries and finds common ground with a widening range of stakeholders. 
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.

You will be an ideal candidate if you:

• Relevant Degree in Investment or Economics.
• Completed Certified Financial Planner preferred.
• Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.

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Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

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Are you someone who can:

• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Participate in planned activities that are appropriate for own development.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification.
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
• Full understanding of money management principles

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Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

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Are you someone who can:

• Be involved delivering an exceptional experience and education to Private Clients, particularly RMB clients, focusing on basic wealth creation and accumulation.
• Increase the vertical sales index (VSI) and driving client retention through contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering, assist in profit growth by effectively managing the leads pipeline, and consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Possess a minimum qualification FAIS accredited NQF level 7 Undergraduate or NQF Level 8 Postgraduate qualification in fields such as BCom Investments, Financial Planning, Estate Planning, Financial Management, Accounting, or Economics.
• RE5 Regulatory Certificate
• Certificate and relevant Class of Business (COB) training.
• Additionally, the candidate should have 3 to 5 years of experience in a sales or service role within a financial environment.

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Are you someone who can:

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided) Produce logical, technical, and functional specifications from business requirements
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations

You will be an ideal candidate if you:

• Have SQL knowledge – basic / intermediate
• Have Web services experience 
• Have experience in Integrations (integration experience between applications)
• Have 3 years System analysis experience
• Have Programming experience
• Have JSON, XML experience
• Have SOAP UI experience (a must)
• Understand how to interpret XSD’s and swagger documents
• Can write technical requirements
• Are accredited with a TOGAF certification (advantageous)

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Are you someone who can:

• Write, test and debug Java applications, ensuring high performance and scalability
• Conduct peer reviews, refactor code and follow best practices to improve efficiency and maintainability
• Identify and fix software defects, performance issues and security vulnerabilities
• Keep up to date with new Java frameworks, libraries and development trends to enhance application development
• Design, implement and optimize database queries and interactions using MySQL databases

You will be an ideal candidate if you:

Have experience with the following tech stack:

• Java 11/17
• Springboot
• MySQL
• Hibernate
• Flyway \ Liquibase
• Docker
• Kubernetes
• CI/CD
• Maven
• SonarQube
• GIT

Have experience with the following tech tools:

• Atlassian stack
• Intellij
• Linux
• MS Teams
• Have 1+ years of experience as a Java developer (Band D)
• Have 3+ years of experience as a Java developer (Band C1)
• Have 5+ years of experience as a Java developer (Band C2)
• Have a qualification in Information Technology, Informatics or equivalent

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Are you someone who can:

• Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Deliver individual results through personal effort and skill
• Build and maintain strong relationships with our internal and external stakeholders
• Manage the growth of active customer Account Base to increase client base
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets

You will be an ideal candidate if you:

• Have a minimum of NQF 5 qualification
• Have an RE qualification
• Have a minimum of 1-2 years experience in Sales
• Are not an unrehabilitated insolvent

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The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment or Bachelor of Commerce
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent
• The Ideal candidate must willing to work in our Stellenbosch office

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

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Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams.

You will be an ideal candidate if you have:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• Tech Stack:
• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

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Are you someone who can :

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Addtitional Requirements include:

• At least 3 to 5 Years eperience as Java developer
• Must have Springboot Framework
• Good knowledge of SDLC
• Team work
• Good communication skills

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Are you someone who can:

• Engage customers in a positive and professional manner by being helpful by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Conduct yourself in an ethical and professional manner at all times
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

You will be an ideal candidate if you possess the following:

• FAIS-recognised qualification (preferred NQF Level 5 or higher)
• Minimum 1-3 years’ experience client experience and value management 
• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

Apply now

if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

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Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system
• Grasp and apply new information with ease, and identify new areas of learning
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions
• Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals 

ou will be an ideal candidate if you:

Qualifications:

• IT related qualification
• Basic software testing experience adv
• Project execution
• Basic project management understanding