Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- This role will be responsible for delivery of the function’s strategic initiatives and build and maintain an effective and proactive governance and risk management framework. In addition, the incumbent will provide oversight and coordinate specific processes to facilitate and support the objective assessment of financial crime risk in the business.
Job Description
Accountability: Governance and oversight
- Demonstrate a good understanding of the enterprise risk management framework (ERMF) and Operational Risk and Resilience (ORR) framework and standards.
- Ensure the awareness of processes, policies, and procedures to adequately challenge the business to ensure that all regulatory reporting requirements are met.
- Conduct assessments of the business unit control environment and provide an independent assessment on the risk profiles.
- Provide challenge that supports business management in understanding and accepting where action needs to be taken in order to manage and mitigate financial crime risks.
Accountability: Risk and Control
- Challenge risk assessments performed by Business and Functions, challenging any ratings using a combination of quantitative and qualitative data sources.
- Conduct risk assessments on key external risks/threats to determine the impact of anticipated or emerging risks on the Business and/or the Group.
- Evaluate how current and emerging Financial Crime and associated risks and threats can drive additional business risks.
- Ensure the ongoing assessment and enhancement of the Financial Crime risk framework to ensure that it is always fit for purpose and adequate measure of our financial crime risk.
- Utlise stress testing models to evaluate the control environment's resilience against external risks and threats, assessing the Business/Group’s preparedness to address emerging challenges.
- Enhance scenarios to improve the control environment’s resilience, helping the Business and/or Group prepare for anticipated risks and threats.
Key attributes for the role:
- Demonstrated ability to use data analytics, identify risk trends and emerging risks. Furthermore, identify and assess for commonalities of risk drivers and/or control failures.
- Collaborate with data scientists to refine existing predictive models and create new ones.
- Continuously scan the external environment to identify key sources of industry information to enhance and build new predictive models.
Accountability: Reporting
- Prepare regular and adhoc reports to senior management and committees where applicable.
- Deliver value-added management information, specifically key risk indicator trends, and analysis of the drivers of risks to assist senior management better manage risks, losses and the associated capital holdings.
Accountability: Teamwork
- Collaborate with team members and the wider Financial Crime function to enhance overall effectiveness and achieve collective goals.
Accountability: Stakeholder Management
- Build and maintain meaningful relationships with internal relevant business units and stakeholders with the aim of understanding their business needs
- Building and managing stakeholder relationships within the Financial Crime function and outside, in order to execute on and implement your own deliverables.
Accountability: Business Enablement
- Lead and ensure completion of strategic deliverables within allocated time and with minimal oversight from the GRC Manager.
- Exploring opportunities for improving existing capabilities through intuitive use of new analytic based approaches, international best practices, and trends.
- Keeping abreast of changes in industry regulations and developing your own competency through continuous education.
Education and Experience Required
- Bachelor’s degree in Commerce or Risk Management or equivalent
- At least 3 years’ experience in the field of Risk Management, Internal Audit or Governance, Risk and Control
Knowledge & Skills
- Analytical Thinking
- Data management, analytics and data modeling
- Digital affinity
- Experience in a financial crime discipline and familiarity with key concepts of AML, Sanctions, and ABC risk management.
- Experience in working with culturally diverse teams in different geographic locations.
Education
- Bachelor Honours Degree: Law, Military Science and Security (Required)
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Job Summary
- Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.
Job Description
- Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :
Education
- GET Certificate: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Risk and Control: Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood. | Manage Sales and Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis and check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Risk and Control: Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood. | Manage Sales and Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis and check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Risk and Control: Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood. | Manage Sales and Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis and check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regular reviews of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regular reviews of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
- Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the embedment of operational risk management and associated processes, methods and techniques in order to deliver on approved operational plans in an effective and efficient manner across Everyday Banking and assist the Operational Risk Manager, in the development and maintenance of the Absa Operational Risk and Resilience Management Framework by delivering integrated qualitative and quantitative analytics.
- The scope of the role covers all risk management and measurement methods which apply to the relevant Operational Risk approach.
Job Description
Accountability: Risk Management
- Understand and apply the relevant risk and governance procedures to activities undertaken and ensure that the relevant risk management processes, control environment requirements and risk management frameworks that impact the area are documented and understood and also captured on ORMS (as applicable).
- Analyse implemented Enterprise Risk and Operational Risk Management Framework effectiveness
- Conduct on-going review of the performance of the Operational Risk Management Framework. This requires providing check and challenge to ensure that all risks have been considered and appropriately addressed within the specific business area being supported.
- Support the Operational Risk Manager with on-going analysis, review and oversight of Risk and Control Self-Assessments, Risk Event Management, Key Indicators, Key Risk Scenarios and Lessons Learnt but not just limited to the above elements- Information captured on ORMS, CPA, MCA, RCA and LL, Issues, Actions , dispensations etc.) and Risk event reconciliation,
- Perform on-going data quality checks and validations on all components of the Operational Risk Management Framework, extracting data from ORMS, including performing independent validation checks on the data captured on ORMS.
- Display professional behaviour whilst ensuring the appropriate check and challenge with the respective Business area the Op Risk Manager supports, raising and discussing contentious observations with the Op Risk Manager and providing evidence to support all issues identified
- Oversee and perform (where appropriate) deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking / escalation of findings.
- Operational Risk policy and standard conformance testing.
- Monitor and track the effectiveness of the control environment (MCA, CPA, RCSA , Risk profile etc.) and to take action to further mitigate operational risk where required within the mandate of the supported BU’s risk profile.
- Use the Op Risk framework to facilitate the identification of all possible risk and ensure corrective controls (which are aligned to this framework) are implemented by the relevant business area risk managers to mitigate these risks.
Accountability: Support the Operational Risk Manager: Policy & Framework
- In providing support on automation of the ERMF & ORMF in the approved operational risk management system as well as in resolving issues
- In driving the implementation and use of the ERMF & ORMF in the business
- Report on results analysis to the Operational Risk Manager.
- Support development of operational risk techniques for the business area supported by the respective Operational Risk Manager.
Accountability: Data management
- Prepare monthly data extracts per framework component to support the Operational Risk manager (to be obtained from the approved operational risk management system [ORMS])
- Apply appropriate data quality checks on this data and prepare reports on an exception basis on data quality issues
- Ensure timely capturing of risk management issues, risks on the ORMS by the relevant 1LOD business partner(s)
- Review, check and challenge of data captured on ORMS (RCSA, CPA, MCA, Risk events, Risk event reconciliation, RCA and LL , Issues, Action , dispensations etc.)
- Support the Operational Risk Manager: Reporting, with periodic reporting requirements (monthly, quarterly and annual).
Relationship Management
- Develop and maintain relationships with key 1st Line business risk partners.
- Engage closely with stakeholders, identify the BU requirements, and encourage open discussion and interaction with business on the risks associated in their environment.
Qualifications
- At least 1 to 2 years in a managerial position, having risen through the ranks (e.g., Supervisor, Manager, Assistant Manager) but not necessarily at a Senior Manager level.
- A minimum of 7 years of experience is required.
- Bachelor`s Degrees Business, Commerce and Management Studies and Advanced Diplomas
- Bachelor's Degree Risk Management and Financial Risk Management/ Internal Audit
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.
Job Description
Devops & Support
- Apply problem solving skills to solve technical problems on existing applications
- Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
- Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
- Provide inputs into application documentation for end users
- Leverage application documentation to guide users through application support processes
- Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
- Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
- Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
- Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
- Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
- Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
- Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
- Compile and maintain inventory of applications and related details
- Meet all SLA requirements associated with application support being provided
- Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
- Maintain awareness of application risks and opportunities for improvement
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Oversee the operation and execution of 24 by 7 Command Centre Services & proactively leverage system capacity & service performance data to predict events, reduce event & failure recurrence & critical business failures. Leverage & implement future technologies, automation & orchestration tools to deliver quality operations. Command Centre services & accountabilities include but are not limited to: Service Monitoring (Proactive & Reactive) Incident & Event Management Data Analysis, Insights & Predictive capabilities Technology Enablement (digitisation, automation)
Job Description
Command Centre Operations
- Deeply understand an aggregated view of all IT assets (includes technology stacks)
- Oversee, Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations
- Oversee operational processing & monitoring quality – taking accountability for meeting & or exceeding all SLA’s
- Implement centralised processing & batch scheduling services & deliver on the efficiency & effectiveness gains & targets for the organisation
- Leverage customer knowledge & understanding to recommend & implement new & or refined monitoring & processing services including collaborating with the engineering teams to configure command centre tooling & systems to deliver on new requirements
- Participate in the testing processes for all new / optimised command centre operations
- Provide a complete view of aggregated monitoring & service performance data including but not limited to (alerts, outages, past incidents etc.)
- Apply problem solving & critical thinking skills in analysing aggregated operational processing & monitoring information
- Translate analysis into key insights for business, Command Centre Operations & IT (e.g. predictive analytics) & provide recommendations for services, operational processes & technology optimisation, digitisation & automation
- Work with the data science & engineering teams to optimise monitoring & service performance data to further enable predictive capabilities
- Implement Digitization, Automation and Orchestration tools to drive efficiency in Command Centre operations and processing
- Facilitate incident resolution & participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
- Leveraging technical expertise & data insights & analysis conducted, execute on the transformational agenda for the future of command centre by contributing to the design & implementation of automation strategies
- Achieve operational processing & monitoring (predictive capability) targets and objectives and continuously improve these aligned to progress along the transformation journey
- Act as the custodian of operations, processing & monitoring policies, practices, SLA’s and standards & implement effective document & knowledge management associated with these (updates, storage, communication etc.)
- Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre
Accountability: Finance, Risk, Governance & Compliance
- Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
- Ensure risk, governance & regulatory compliance (always!) of all processing, scheduling & operations activity (own & coach & guide others)
Accountability: People
- Coach & mentor the broader command centre team
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- As Strategic Partner to the CEO and EXCO of a Business Unit [e.g. RB] define the Digital Business Unit Agility transformation strategy that will enable a BU to achieve its strategic goals and objectives. Enable a team of BU Agile Coaches to implement and continuously adapt the principles, methodology and tools of Digital Enterprise Agility in collaboration with the Heads of Business, IT and other support functions to achieve digital business unit agility.
Job Description
Define and implement Digital Agility transformation strategy for an Business Unit or Function to improve value delivery to customers & clients.
- As Strategic Partner to a Business Unit Exco, work with the Business and IT leadership plus all other support functions [e.g.Finance, Risk] to create a full value-chain enterprise transformation strategy towards Digital Business Unit Agility .
- Establish and implement short- , medium-, and long-term BU Digital Agility transformation goals.
- Coordinate internal resources (Agile Coaches and other experts) as well as relationships with external experts to deliver measurable business results.
- Create BU Agility roadmaps aligned to advancing ABSA’s digital transformation ambition and through a team of Agile Coaches drive implementation of those roadmaps.
- Increase collaboration, predictability, full value-chain transparency and promote a culture of experimentation and innovation in the Enterprise.
- As an agility steward with deep expertise , ensure that the Digital Enterprise Agility principles are applied and embedded across the enterprise.
- Coach the Exco members and senior leadership of the Business Unit or Function on the changes in thinking and being that the quest to Business Unit Agility will require of them.
- Formulate Digital Ways of working guidelines and policicies and ensure application consistency across the BU.
- Lead the development of the BU Agility toolbox that will be accessible to all areas across the Group to support ABSA-wide Digital Agility enablement.
- Lead by example role modelling the principles, methods and tools of Digital Agility to improve adoption across the Enterprise
Ensure that a BU Agility Community of Practice/Centre of Excellence is in place and works closely with the Digital Enterprise Agility Practice .
- As an individual with advanced mastery in aspects of Business Agility and one of the Group’s leading experts, stay current on the Global developments in Digital Enterprise Agility and share it with the community.
- Model the principles underlying Digital Busines Agility to EXCO members and everyone you interact with by living them.
- Create a sustainable Digital Business Unit Agility capability that lasts long after key external supportive players have moved on.
- Reduce or eliminate reliance on external Agile coaches and consultants in the Business Unit or Function through developing people within the Line-of-Business .
- Take a leading role in the internal Business Unit Agility community and champion involvement in external Digital Agility communities.
- Drive and take accountability for Digital Business Unit Agility health and performance to continuously improve and achieve strategic goals
As member of the Business Unit or Function EXCO, provide guidance and support to ensure the Line-of-Business focus on value delivery to the customer.
- Contribute in the design of effective organisational structures, from cross-functional stable teams to multi-disciplinary teams around Customer Journeys that are optimised for value delivery.
- Lead development of high performing teams by developing internal team capability, ensuring teams maintain discipline in the application of lean agile ways of working to solve business problems.
- Coach the Business Unit to make decisions, continuously improve, and measure performance informed by data. Establish and implement metrics to optimize agile delivery and measure business agility in terms of predictability, reliability, adaptability, and time to market.
- Take a stand as a respected Digital Business Unit Agility guardian and holistically assess the organisation, portfolio, programs, and teams for agility health, providing guidance on creating continuous improvement plans and embedding a continuous improvement culture.
Design and implement Enterprise Coaching approach to drive Digital Business Unit Agility Mindset, Principles, Methodology and Tools.
- Critical requirement to motivate, develop, negotiate, mediate and cause commitments with EXCO members of the Business Unit or Function and other senior leaders
- Understand that facilitators consciously embody self-awareness, self-management, and convey openness and enthusiasm while maintaining an allegiance to the 'power of teams' over individual contributors.
- As trusted advisor on the Line-of-Business EXCO, help business, technology and support function leaders and their teams to adopt Digital Enterrpsie Agility practices, principles, and values in their strategies and execution of their work. Keep a helicopter view of the full value stream to help them deeply understand the dynamics inherent in the full Enterprise-as-system and not get stuck in silo-thinking.
- As an expert with deep experience in the dynamics of Enterprise Transformations and Culture Change, coach the leadership and their teams in their transformation journey, enabling them to acquire the necessary skills to effectively apply Digital Enterprise Agility in their business domains.
Build Industry wide thought leadership in Digital Enterprise Agility
- Demonstrate ability to articulate major challenges and opportunities regarding Digital Enterprise Agility in Industry.
- Participate and contribute in Digital Enterprise Agility events across the industry.
- Become a sought out industry advisor on Digital Enterprise Agility.
- Invest in your brand as an Digital Enterprise Agility thought leader.
- Create opportunities to drive capability building for communities as a part of making Digital way of working, thinking, and being accessible to increase Digital Enterprise Agility footprint across Africa.
Knowledge/Technical Skills/Expertise
- Digital Enterprise Agility: Expertise as a certified trainer and practitioner in a wide range of methodologies that can be leveraged to drive digital enterprise agility. Experience in at least one agile scaling framework, e.g. Scaled Agile Framework (SAFe), Large Scale Scrum (Less), Discipled Agile FLow for Enterprise Transformation (DA-Flex).
- Product Development Life Cycle (PDLC): Knowledge and understanding of the standards and phases of developing new products that enable customers to achieve their outcomes, with seamless experience.
- Software Development Life Cycle (SDLC): Knowledge and understanding of the standards and phases of implementing new systems or software.
- Change Management: The ability to ensure that isolated and independent organisational change actions are integrated and sustained through a disciplined change process. Ability to apply change management principles and techniques for planning and implementing change in an organisation.
- Coaching and Mentoring: The knowledge and skills required to direct, instruct, and train employees with the aim to fulfil a goal, in order to develop specific skills in an enthusiastic, motivating manner.
- Emerging Technology Monitoring: The identification of new and emerging hardware, software and communication technologies, products, methods and techniques and the assessment of their relevance and potential value to the organization. The promotion of emerging technology awareness among staff and business management.
- Financial Management: The overall financial management, control and stewardship of AbsaTech assets and resources used in the provision of IT services, ensuring that all governance, legal and regulatory requirements are complied with.
- Internal and External IT Environment: Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the IT function.
- Stakeholder Management: The coordination of relationships with and between key stakeholders, during the design, management, and implementation of business change
Preferred Qualification and Experience
- IT or Business Qualification
- More than 10 years’ experience in IT/Business: This role requires extensive experience in business transformations using agility enabling methodologies, with at least 5 years in a leadership role, accountable for large scale business transformation. Experience in Financial services is preferred.
Education
- National Certificate: Information Technology
Method of Application
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