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NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
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Key Responsibilities:
Product Strategy and Vision:
- Develop and communicate the strategic vision and goals for the SAP Analytics Cloud and Datasphere platforms.
- Create and maintain a comprehensive product roadmap aligned with business objectives.
- Product design and modelling/testing new and existing solutions.
- Draft and maintain product specifications documents.
- Evaluate market trends associated with the particular product or product line.
- Provide product knowledge input assistance for compiling client proposals.
- Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio.
- Analyse customer data to produce recommendations and reports.
- Recommend product enhancements and updates to identify new business opportunities.
Requirement Definition and Prioritisation:
- Collaborate closely with business stakeholders to define and prioritise analytics and data integration requirements.
- Analyse and prioritise feature requests, enhancements, and defect resolutions.
Cross-functional Collaboration:
- Work closely with SAP architects, developers, data scientists, and business analysts to ensure the seamless integration of SAC and Datasphere with other SAP modules and business processes.
- Foster collaboration and communication across teams to achieve common goals.
Feature Development and Release Planning:
- Prioritise features and enhancements based on business value, user experience, and industry best practices.
- Collaborate with development teams to plan and execute releases in alignment with business priorities.
Quality Assurance and Testing:
- Define acceptance criteria for user stories and ensure that delivered features meet the specified criteria.
- Collaborate with quality assurance teams to develop testing strategies and validate the quality of SAC and Datasphere releases.
User Training and Support:
- Develop user training materials and conduct training sessions for SAC and Datasphere users.
- Provide ongoing support and guidance to end-users, addressing questions and issues related to analytics and data integration.
Qualifications:
- Bachelor's or related degree in Information Technology, Business, or a related field.
- Proven experience as a Product Owner or in a similar role, with a focus on SAP Analytics Cloud and Datasphere.
- In-depth knowledge of SAP analytics tools, data visualisation, and integration platforms.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable tasks.
- Excellent communication and interpersonal skills.
- Experience working with Agile methodologies and tools.
- Certification in SAP Analytics Cloud or related field is a plus.
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Key Responsibilities:
Product Strategy and Vision:
- Develop and communicate the strategic vision and goals for the SAP Document Management System.
- Create and maintain a comprehensive product roadmap aligned with business objectives and compliance requirements.
Requirement Definition and Prioritisation:
- Collaborate closely with business stakeholders, document management teams, and IT professionals to define and prioritise DOCS platform requirements.
- Analyse and prioritise feature requests, enhancements, and defect resolutions.
Cross-functional Collaboration:
- Work closely with SAP architects, developers, business analysts, and compliance officers to ensure the seamless integration of DOCS with other SAP modules and business processes.
- Foster collaboration and communication across teams to achieve common goals.
Feature Development and Release Planning:
- Prioritise features and enhancements based on business value, user experience, and industry best practices.
- Collaborate with development teams to plan and execute releases in alignment with business priorities.
Quality Assurance and Testing:
- Define acceptance criteria for user stories and ensure that delivered features meet specified criteria for performance, security, and compliance.
- Collaborate with quality assurance teams to develop testing strategies and validate the quality of DOCS platform releases.
User Training and Support:
- Develop user training materials and conduct training sessions for DOCS platform users.
- Provide ongoing support and guidance to end-users, addressing questions and issues related to document management processes.
Qualifications:
- Bachelor's or related degree in Information Technology, Business, or a related field.
- Proven experience as a Solution Architect or in a similar role, with a focus on SAP Document Management System.
- In-depth knowledge of SAP DOCS modules, document management best practices, and compliance requirements.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable tasks.
- Excellent communication and interpersonal skills.
- Experience working with Agile methodologies and tools.
- Certification in SAP Document Management or related field is a plus.
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Key Roles and Responsibilities:
Being an environmental sustainability product manager requires a unique blend of skills and experience to effectively navigate the complexities of sustainability issues while also managing product development and innovation.
- Sustainability Knowledge: A deep understanding of environmental issues, sustainability principles, and relevant regulations is essential. This includes knowledge of concepts such as life cycle assessment, carbon foot printing, renewable energy, circular economy principles, and sustainable sourcing.
- Product Management: Strong product management skills are crucial for overseeing the development, launch, and ongoing improvement of sustainable products. This involves market research, product strategy development, feature prioritization, roadmap planning, and cross-functional coordination with engineering, design, marketing, and sales teams.
- Project Management: Ability to effectively manage projects from conception to completion, ensuring that sustainability goals are met within budget and timeline constraints. This includes setting clear objectives, creating project plans, allocating resources, and tracking progress.
- Stakeholder Engagement: Experience in engaging with various stakeholders including customers, suppliers, regulatory bodies, NGOs, and internal teams to understand their sustainability priorities, gather feedback, and build partnerships for collaborative initiatives.
- Data Analysis: Proficiency in analyzing environmental data and metrics to assess the environmental impact of overall ESG & sustainability focused narratives, products, identify improvement opportunities, and track progress towards sustainability goals. This may involve using tools like life cycle assessment software, carbon accounting platforms, and sustainability reporting frameworks.
- Communication Skills: Strong written and verbal communication skills are essential for effectively communicating sustainability strategies, goals, and progress to internal and external stakeholders. This includes preparing reports, presentations, and educational materials to raise awareness and drive engagement around sustainability initiatives.
- Innovation and Problem-Solving: Ability to think creatively and strategically to identify innovative solutions to sustainability challenges, whether it's developing new eco-friendly materials, optimizing product design for resource efficiency, or implementing sustainable packaging solutions.
- Regulatory Compliance: Familiarity with relevant environmental regulations, standards, and certifications (e.g., ISO 50001/14001, LEED/BREEAM, ENERGY STAR, Ecovadis and local market incentives) to ensure that products meet legal requirements and industry best practices for sustainability.
- Cross-functional Collaboration: Experience working collaboratively with teams across different functions within the organization (e.g., R&D, operations, procurement) to integrate sustainability considerations into product development processes and supply chain management practices.
- Passion for Sustainability: Ultimately, a genuine passion for sustainability and a commitment to driving positive environmental impact are essential qualities for success in this role. A demonstrated track record of prior involvement in sustainability initiatives, volunteer work, or advocacy can be a strong asset.
Knowledge, Skills and Attributes:
- A good understanding of the vast range of IT operations and NTT service and platform offerings
- Ability to build products from sustainability consulting to 5-year type sustainability focused managed services in a manner that sales can easily digest, interpret, verbalise with clients, ensure fast commercial and business benefits realisation and ensure the client facing teams can respond quickly and effectively to clients’ sustainability queries and proposals
- Knowledge and understanding of IT industry environment and business needs
- Ability to do internal and client-focused business cases and articulate the client’s and NTT benefits realisation
- Good decision making characterized by logic and good reasoning
- Demonstrated collaborative skills in working with internal and external business leaders and stakeholders
- Strong communication skills (verbal and written) coupled with good questioning skills
- Display an astute mind-set with critical thinking skills, systems thinking and superior problem solving
- Demonstrated expertise on design thinking and scaled agile frameworks.
- A self-starter, proactive and able to use initiative and act as trusted advisors to a variety of internal stakeholders
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
- Good understanding of service offer / product management and a deep understanding of the technologies related to their service / product areas
- Good client relationship building and engagement skills
- Ability to persuade, negotiate and influence key stakeholders
- Good conceptual insight and ability to think strategically
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage assigned work processes
- Service orientated individuals who are able to create client value whilst maintaining profitable business results
- Display an in-depth understanding of the product’s functionality and capability and how it is applied to solve client’s problems
Academic Qualifications and Certifications:
- Preference: Registered Professional Engineer with strong IT technology experience
- Bachelor’s or equivalent degree, Business Management or equivalent
- Leading SAFe and Design Thinking
- Environmental related certifications and/or experience
Required Experience:
- 10-years plus experience in complex technology environments and/or product management
- Advanced experience working in an Information Technology environment, particularly within Service Offer Management
- Advanced relevant experience in similar role within a related environment
- Advanced experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services.
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Job Description
The role is responsible for providing a service to clients to ensure that their IT infrastructure and security systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The focuses on first line support for standard and low complexity incidents.
Key Roles and Responsibilities:
- Provides direct support to internal and external customers
- Conducts activities related to direct customer calls and tasks in compliance with standard operating procedures.
- Uses technical documentation provided by the company to analyze and troubleshoot problems encountered.
- Identifies and resolves technical problems and full ls requests following agreed procedures. Uses appropriate and standard tools and procedures to diagnose and resolve incidents.
- Proactively monitors and confirms the resolution of incidents or completion of requests such that accurate service level measurements are maintained.
- Following agreed procedures, identifies, registers and categories incidents.
- Gathers information to enable incident resolution, resolves incidents according to agreed procedures and where necessary promptly allocates incidents to other functions or resolver groups.
- Apply standard process and procedures to fulfill requests from clients, adhering to service level agreements or operational agreements.
- Route them to the right function, resolver group as necessary. Update knowledge articles to reflect new work instructions or procedures.
- Monitors client infrastructure and solutions. In this regard they will respond to monitoring events and perform corrective and/or resolution actions or escalated accordingly and/or log as required.
- Must be willing to work on a 24x7 shift rotation and follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
Required Experience:
- 1 - 2 years' relevant work experience
- Threat management / threat hunting
- Working Networking knowledge (IP, WINS, DHCP, DNC)
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Key Roles and Responsibilities:
- Experience in IVRs, Voice, Digital Channels, Ideally ServiceNow CSM and Genesys required.
- Ensure the coordination of activities, actions, and deliverables in the service development process to ensure completion within time and budget and in line with development standards and methodologies
- Strategically drive and evolve a robust regional inter-lock for service development aligned to the global/group methodology to ensure expedient time-to-market / release of developments
- Ensure new service offer requirements from Service Offer Management have clearly defined business value outcomes, and that requirements are substantiated by an appropriate business case, and prioritized according to business impact and importance
- Where required, support Service Offer Management in the formation of business cases for new service offers
- Develop and drive individual and team KPIs through coaching and developing the team(s)
- Manage the identification, development, and implementation of service pre-design in line with agreed technical, operational, and architectural specifications
- Throughout the development cycle, ensure documents are prepared and maintained for service design/definition relating to the development of new services or enhancements to existing services
- Manage the reports and dashboards highlighting risks, issues, and trends to support management decision making
- Pay attention to the security architecture, standards, and requirements for the new service, ensuring the secure-by-design principle
- Ensure that the client journey is defined, designed, and implemented, optimizing client experience and maximizing economic return through new monetizable client features and capabilities
- Oversee any implementation decisions throughout the development process to optimize the balance between time-to-market, cost to implement, and delivered value
- Establish and manage a release management strategy for the service to maximize commercial value and impact
- Use expertise to provide input into the continuous improvement of the services development methodology and its practices
- Manage strong working interlocks with all business teams and functions required in the development process, together with a verified RACI for all work to be undertaken. Subject this to continuous review and improvement
- Conduct post-implementation reviews to audit the commercial, operational, and technical performance of new service offers, and provide feedback to the business on possible improvements and optimization opportunities
- Lead, manage, coach and mentor team(s) to achieve business strategy and objectives
Knowledge, Skills, and Attributes:
- Excellent understanding of the vast range of IT operations and NTT service offerings
- Excellent knowledge and understanding of IT industry environment and business needs
- Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
- Strong communication skills (verbal and written) coupled with good questioning skills
- An expert in the design/development of procedures and technical features required to fulfill all the elements relevant to the service
- Demonstrated expertise in design thinking and scaled agile frameworks.
- Demonstrate good documentation skills, in particular, business requirements
- Strong analytical and research skills
- Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations
- Exhibit growing knowledge and passion for area specialization
- Excellent ability to effectively lead and manage a services / product team(s)
- Good client relationship building and engagement skills
- Ability to persuade, negotiate and influence key stakeholders
- A go-getter with the ability to work in high-pressure situations
- Good conceptual insight and ability to think strategically
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage assigned work processes
- Service orientated individuals who are able to create client value whilst maintaining profitable business results
Academic Qualifications and Certifications:
- Typically requires significant related experience with a Bachelor’s degree or equivalent
- Leading SAFe Agile preferable
- ITIL certification(s)
Required Experience:
- Sound experience working in an Information Technology environment, particularly within IT Operations
- Sound experience in a similar role within a related environment
- Demonstrated experience in effective product lifecycle management and service delivery excellence
- Prior demonstrated experience leading and managing a product / services team(s)
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Key Roles and Responsibilities:
- Manage the creation of data models in a structured data format to enable analysis thereof
- Develop and design scalable extract, transform and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources, Participate in the transformation of object and data models into appropriate database schemas within design constraints. Interpret installation standards to meet project needs and produce database components as required
- Gather and analyse data from multiple sources to identify trends, patterns, and insights that inform business decisions
- Develop and deliver reports that provide stakeholders with actionable insights and recommendations
- Create and maintain dashboards that visualize key performance indicators (KPIs) and other relevant metrics
- Work with cross-functional teams to identify data requirements and ensure data accuracy and integrity
- Collaborate with other teams to integrate data from various sources and systems
- Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of reporting and analytics
- Stay up-to-date with industry trends and best practices in reporting, analytics, and insights
Academic Qualifications and Certifications:
- Bachelor's degree with 8 years related professional experience
- Relevant certifications, e.g., SQL, PowerBI
- Certified Data Engineer, Certified Professional
Required Experience:
- 6-10 years of experience gathering requirements and analysing data
- Experience working with data visualization tools such as Tableau, Power BI, or QlikView
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple projects simultaneously
- Experience working with cross-functional teams
- Proficiency in SQL, Python and other programming languages commonly used in data analysis.
- Advanced Excel and PowerPoint skills
- Proficient in creating story lines and insights from analytical outputs
Technical Competencies (List the key technical competencies)
- Data Analysis
- Reporting and Visualization
- Database management and design
- Business acumen
- Technical aptitude
- Data governance
- Transact SQL
- Python
- Azure Synapse Analytics
- Power BI and SSRS
- Databricks
- Data modelling
Method of Application
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