Current Opportunities at Empact Group

Purpose of the Role:

• The incumbent will be responsible to provide commercial decision support across the business including providing accurate financial information to guide operations in their decision making on an operational level, with the responsibility of budgeting, forecasting, business planning and financial modelling. Furthermore, the incumbent will need to develop a work culture that fosters application competence, service excellence, customer focus and business process knowledge.

Education, Experience, Knowledge Skills required:

• Relevant Accounting Qualification (NQF6) including articles advantageous
• At least 3-5 years experience as a management accountant managing a large portfolio
• 2-3 years experience in a management capacity
• Ability to form close working relationships with business stakeholders - communicate effectively, gaining their trust and influencing them where necessary
• Strong business planning, budgeting, forecasting and financial modelling skills
• Ability to quickly analyse and manipulate large quantities of financial data from multiple sources, drawing out key matters of significance
• Ability to assess internal control environment, identify weaknesses and implement corrective actions
• Excellent communication and presentation skills (including power point)
• Strong MS Office Suite skills (Advanced Excel) and SAP Finance and Management Accounting modules

 Functional Tasks:

• Planning, Budgeting and Forecasting
• Measure, analyse, report business performance and provide key inputs for the monthly reporting pack;
• Financial modelling and analysis of contract, sector, and regional profitability and establishing turnaround plans for the Empact division.
• Day to day management of the finance team
• Debtors and creditors management
• Management and performance of the complete month end process
• Site visits and performance of audits at sites including preparing audit reports and implementation of corrective actions
• Monitoring of internal control environment implementation of improvements where necessary
• Fleet management
• Ad hoc Financial tasks / projects

 Business Consulting and Partnership with:

• Procurement department with reporting, KPI Tracking, supplier increase sign-off and financial analysis,
• Function Heads, to understand their business drivers, commercial terms, and manage all financial performance and analysis
• Lead management through the annual forecasting, budget-setting and management process,

Service Management and Continuous Improvement:

• Drive and/or contribute to the achievement of P&D targets and key performance indicators, operational level agreements and service levels to stakeholders. 
• Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers, and tracking performance statistics.

 Planning & Controlling:

• Manage costs within budget expenditure guidelines.

 People Management:

• Provide guidance, feedback and reinforcement to sector/regional team members regarding development needs and opportunities, and secure resources to support development efforts as it relates to finance processes.
• Oversee the training and development ensure competency in performing finance processing. 

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Role Purpose:

• The Service Manager will be responsible for providing support and communication to regional branches, ensuring that service levels are maintained and that any issues are resolved promptly. The role focuses on enhancing operational efficiency through effective communication, coordination, and support of service delivery processes.

Key Responsibilities:

• Regional Support: Provide direct support to regional branches, responding to service-related queries and ensuring that regional teams have the necessary resources to perform their duties.
• Communication Hub: Act as the central point of contact between the head office and regional branches to streamline communication, providing clear updates and relevant information related to operational policies, procedures, and service standards.
• Issue Resolution: Identify, escalate, and resolve service-related issues raised by regional branches to ensure minimum disruption to operations. Proactively manage any operational challenges to avoid negative service impacts.
• Process Improvement: Analyze service delivery performance metrics and work with regional teams to identify opportunities for improvement in processes and procedures, ensuring that best practices are applied consistently.
• Reporting: Provide regular reports on service levels, operational efficiency, and branch performance to senior management, identifying areas where further support is required.
• Training & Development: Support regional teams by organizing training on new processes, systems, or technologies. Ensure all staff members are up-to-date with operational procedures and standards.
• Client Satisfaction: Monitor service delivery to ensure that client expectations are met consistently across all branches. Address client concerns in collaboration with branch managers and operational teams.
• Compliance & Quality Control: Ensure all branches comply with industry regulations, company policies, and quality standards, performing audits where necessary.

Qualifications & Experience:

• Education: Matric, Diploma or Degree in Business Management, Operations, or a related field.

Experience:

• 3-5 years of experience in a similar managerial role, with a focus on regional or branch operations.
• Strong background in customer service management or operations support.
• Experience working in a fast-paced, multi-branch environment.

 Skills:

• Excellent communication and interpersonal skills, with the ability to manage relationships across multiple teams.
• Strong problem-solving and decision-making abilities.
• High level of organization and attention to detail.
• Ability to work independently and as part of a cross-functional team.
• Proficiency in MS Office (Word, Excel, PowerPoint) and ERP systems.

Key Competencies:

• Leadership: Ability to lead and influence teams to achieve optimal performance.
• Collaboration: Effective collaboration with multiple departments to ensure smooth service operations.
• Customer Focus: Commitment to providing excellent customer service and improving client satisfaction.
• Adaptability: Ability to adapt to changing priorities and solve problems in dynamic environments.

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Main purpose of the job

• Reporting to the General Manager, the incumbent will be responsible for all aspects regarding stock, stock management, waste management, HSE and managing store assistances.

Education and experience required:

• Matric
• At least 4 years stores and management experience or in a similar role
• Stock taking with basic understanding of debtors and creditors.
• Exposure to Industrial Relations is advantageous
• Customer service experience
• SAP experience.
• Computer literacy with MS Office, particularly Excel.
• Sound numeric and administration skills

Knowledge Skills and Competencies required:

• Passionate about delivering a world class service to our clients and customers
• Ability to work as a team but also willing to act on their own initiative
• Acts with honesty and integrity
• Excellent communication skills
• Multi-lingual, advantageous
• Professionalism
• Reliable, dependable
• Excellent customer services skills

Key areas of responsibilities:

Operational Standards

• Place orders and liaise with suppliers upon approval of Regional Manager / Financial Manager
• Capture supplier’s invoices into the stock system and confirm correct pricing as per National Price Agreement
• Ensure that prices concur with order sheet and invoice
• Issuing of materials / consumables to contracts on a daily basis as per the route plan
• Manage the stock ratio of stores in line with budget on a minimum / maximum stock level
• Hold monthly stock take of all materials and hygiene as well as workshops
• Ensure adherence to the National Buying manual
• Supervise the stores staff and ensure strict access control to the stores area
• Check all goods entering the stores area in terms of quality / data sheets and are correctly labelled
• Responsible to ensure that chemicals are decanted correctly in line with the stipulated ratio of the supplier for the contracts
• Ensure that all items dispatched and received are captured timeously in line with regional deadlines
• Ensure adherence and upkeeping of ISO manual and procedures.

Training

• Responsible for the ongoing training and development needs of staff under your control.

General Duties

• Comply with the Code of Ethics and Compass Code of Business Conduct and ensure all subordinates comply with same.
• Ensure adequate control over all equipment in accordance with fixed asset register
• Review standard information to ensure that the necessary restraints are enforced over motor vehicles and that the motor vehicles allocated to stores department are kept in a sound working order and are always kept clean.
• Control and ensure all stock is delivered timeously and that the correct documentation is always adhered to.
• Submit monthly delivery plan with dates to the Regional Manager / Financial Manager
• Any other duties as required by the Company.

Leave Records

• Ensuring an Application for Leave form is completed for every period of absence and handed to management
• Keeping a monthly attendance record for the Regional Manager.
• Submitting the attendance record to the Regional Manager to submit to the payroll department for the updating of their records.

Communication

• To hold monthly departmental meetings with the Financial Manager
• To review and analyse complaints and respond within 24 hours of complaint
• To interface with Regional and Area Managers
• To ensure that driver is courteous and disciplined with delivery of goods to the contract.

Safety

• Comply with all Health and Safety legislation, policies and procedures.

Closing Date 

30 October 2024

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Job Summary:

• We are seeking a highly skilled and experienced HR Business Partner to join our team. The HR Business Partner is responsible for providing HR support and guidance to our business leaders and managers, along with supporting the General Manager: Human Resources. This role will involve collaborating with various departments to develop and implement HR initiatives that align with the company's goals and objectives.

Responsibilities:

• Act as a strategic partner to business leaders and managers, providing HR guidance and support on a range of issues including talent management, employee relations, performance management, and organizational development.
• Develop and implement HR programs and initiatives that support the overall business strategy and contribute to the achievement of organizational goals.
• Partner with business leaders to identify workforce needs and develop recruitment and retention strategies to attract, develop, and retain top talent.
• Provide coaching and support to managers on employee relations issues, performance management, and disciplinary actions.
• Conduct regular analysis of HR metrics and data to identify trends and make recommendations for improvement.
• Collaborate with the HR team to ensure consistency and alignment of HR programs and practices across the organization.
• Stay current on HR trends and best practices in order to proactively identify opportunities for improvement and innovation.
• Organisational Development mindset – thinking systemically and holistically, thinking about relationships and groups as well as the individual, thinking about culture as well as capabilities.
• Wellbeing – focusing on building physical and psychological wellbeing for self and others.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3-5 Years of experience in HR business partner or generalist role, preferably in a fast-paced, dynamic environment.
• An understanding of IR and HR best practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Proven ability to influence and drive change within our organisation.
• High level of professionalism and integrity.
• Strong analytical and problem-solving skills.

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The main purpose of the role

• The Executive Chef is responsible for overseeing, planning, and managing food preparation in the commercial kitchen(s). They are the Key Leaders of the operations. The skills that the individuals perform include a range of duties including planning menus, training new staff, and recording inventory.
• The Executive Chef is responsible for planning and directing food preparation in kitchens in collaboration with the Sous Chefs and Team. This involves a large degree of managing other kitchen staff, as well as keeping an eye out for problems that arise in the kitchen and seizing control of a situation at a moment’s notice. Proactive Management is the Key.

Required minimum education and work experience.

• Matric qualification is preferable.
• 5-10 years of proven experience as Executive Chef
• Desirable overseeing more than one outlet,
• Degree in Culinary science or related certificate/ diploma
• Staff Compliment of over 50 to 100 employees.

Other requirements:

• Own Car and Drivers Licence Essential

Key Performance Areas

Management of Food Preparation and Presentation

• Directing food preparation in collaboration with the team and management.
• Taking responsibility for more technical elements of cuisine.
• Provides quality plates and meals, including in both design and taste.
• Responsible for the smooth running of both kitchen departments.
• Developing unique and appropriate menus with new or existing creations ensuring a variety and quality of the servings
• Timeous production of quality food at an optimal cost under hygienic conditions
• Assisting and directing kitchen staff in meal preparation, creation, plating, and delivery
• Ensuring proper portion control is always managed.
• Supervising all food preparation daily

Management of Kitchen

• Leadership of the Kitchens
• Managing the kitchen staff, schedule management, and handling disciplinary and HR issues.
• Being the voice of the kitchen when communicating with servers
• Maintaining the kitchen and all surrounding areas in conditions that meet the company standards and health regulations
• Ensure kitchen equipment is maintained and functioning at all times
• Ensure staff have required utensils
• Ensure all kitchen staff is wearing the correct uniform at all times

 Inventory and Costing Management

• Identify ways to reduce spoilage/waste of infrequently used items.
• Assists with menu planning, inventory, and management of supplies.
• Monitoring inventory and only purchasing supplies and food from approved suppliers together with the office administrator and head chef
• Ensure stock levels are sufficient and new stock is ordered timeously following company procedure and providing relevant reports thereof.
• Daily Tiebacks conducted and signed off.
• Must have Knowledge and understanding of Budget Management

 Leadership

• Have Leadership skills that will allow operations to run in case of absence.
• Ensure respectful communications with customers and suppliers when handling queries.
• Ensure good relationships and teamwork is maintained with staff and aid resolve queries.
• Ensure good relationships exist with suppliers, customers, intercompany departments, and related parties.
• The Head Chef leads a team of chefs in cooking and preparing meals, including checking food quality and overseeing cooking techniques.

Human Capital Management

• Conduct bi-annual performance reviews with staff members under your supervision
• Ensure staff morale is maintained and improved over time
• Identify, support, and raise staff training needs
• Execute staff disciplinary processes as per Company policy
• Determine required staff complement per shift to meet the demands of the business together with the admin department.

Occupational Health and Safety

• Responsible to enforce the Company’s OH&S policies and procedures daily.
• Experience in the ISO22000 management of a Kitchen
• Ensure staff is trained in all OH&S aspects and adheres to the requirements.
• Identify risk areas to ensure all OH&S regulations are adhered to
• Completing food hygiene documents to comply with the law and writing environmental health reports when necessary.

Reporting Structure

• This role has a matrix reporting structure to the Project Manager, Regional Manager, and General Manager