Current Opportunities at FNB South Africa

Job Description

• Hello Future Personal Assistant
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in MotoVantage , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Build and maintain stakeholder relationships  

You will be an ideal candidate if you:

• Have Grade 12 or relevant Certificate or Diploma
• Have 1 to 2 years relevant experience
• Proven experience as an Executive Assistant, Personal Assistant, or in a similar role supporting senior-level executives.
• Exceptional organizational and time-management skills
• Strong communication skills (verbal and written) with the ability to interact with a variety of stakeholders.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other office tools.
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving skills and attention to detail.
• High level of confidentiality and discretion.
• Proactive, flexible, and adaptable to changing priorities.
• Experience in managing travel arrangements and expense reports.

Work Environment:

• Full-time, typically office-based but may involve occasional remote work or flexibility based on the executive’s needs.
• May require extended hours or availability during weekends depending on the executive’s schedule
• Ability to work with multiple Executive members.

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
   

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Tech stack

• Ab Initio
• Atlassian Confluence
• BMC Control-M
• Cobol Mainframe
• Data Analysis
• Data Mapping
• Endevor
• ETL Development
• IT Analysis
• IT Solution Design
• Job Control Language (JCL)
• Leadership
• Microsoft Excel
• Microsoft Excel Macros
• Microsoft Power Automate
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Word
• Process Diagrams
• Software Development Life Cycle (SDLC)
• Structured Query Language (SQL)
   

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.
   

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.
   

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Job Description

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.
   

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Job Description
Dear Future Sales Call Centre Agent

• The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled

Are you someone who can:

• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
• Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
• Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including First Rand Policies & Procedures.
• Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.

You will be an ideal candidate if you:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial
• Service and Maintenance sales experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful sales track record.
• Thrive in a collaborative environment

go to method of application »

Job Description
Dear Future Sales Call Centre Agent

• The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled
• Are you someone who can:
• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
• Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
• Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including First Rand Policies & Procedures.
• Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.

You will be an ideal candidate if you:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial
• Service and Maintenance sales experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful sales track record.
• Thrive in a collaborative environment

go to method of application »

Job Description
Dear Future Sales Call Centre Agent

• The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled

Are you someone who can:

• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
• Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
• Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including First Rand Policies & Procedures.
• Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.

You will be an ideal candidate if you:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial
• Service and Maintenance sales experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful sales track record.
• Thrive in a collaborative environment

go to method of application »

Job Description

• To support business profitability, customer acquisition and retention through appropriate pricing reviews in line with the pricing mandate. 
• To provide front-line pricing query resolution for a wide range of products and to maintain high levels of service quality and customer satisfaction
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Attend to and resolve pricing queries and refunds as and when required
• Assist in developing pricing models, perform ad hoc analysis and present back to various committees to inform business decisions
• Conduct testing and ensure controls are in place for data integrity thereby mitigating revenue leakage by testing exception files against source
• Ensure the smooth running of the annual and ad-hoc pricing process and identifying improvements to the pricing process
• Implement localised Pricing strategy to address business needs
• Provide advise and assist in pricing related projects as and when required
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Participate in planned activities that are appropriate for own development
• Manages risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards

Additional Requirements 

• 3-5 years' experience within a similar role
• Good understanding of Pricing within a banking/ Financial services environment
• Relevant bachelor's degree (BCom, Mathematics, Actuarial Science)
• Who is mature, with atleast 4 years of financial/banking services experience (advantageous)
• With previous pricing, front line and operational work experience (advantageous)
• With some interest in data science( not a requirement for the role - but it will help make fulfilling the requirements of the role easier). Will be required to run and edit some code created by data scientist on SAS and other programs to evaluate client data
• Someone who is able to analyse and interpret data and reports  
• Someone with a financial degree - who is good with numbers
• Some who is able to debug pricing issues
• Someone who is a diligent work, organised and can operate under pressure. We work with strict turnaround times
• Able to lead and delegate to the pricing analyst (previous management experience advantageous)
• Team player, should be able to work with data scientist, Risk, IT and BDMs   
• Client focused (able to effectively communicate verbally and on email)
• Someone who will maintain and develop new business requirements and process documentation
• Someone organised, discipled, and willing to go an extra mile
• Preferably with forex, vantage, HOGAN, and/or Siebel experience (not mandatory)
• Self-starter and proactive to come up with solutions or innovations for the area