Current Opportunities at IQbusiness

• As a Research Executive you will be responsible for planning, coordinating and administering market research projects. Managing account activities, partnering across departments to ensure efficient and quality deliverables based on SLAs. Project design, processing and implementation. Designing and assessing questionnaires.

Roles and Responsibilities:

• A good understanding of the fundamentals of research
• Experience in data visualisation, consolidation and presentation with recommendations
• Solid foundation in working with large datasets in excel and performing basic descriptive analytics
• With the guidance of their line manager, be able to translate data into insights that address key client business questions as well as develop and implement appropriate reporting, tracking and analysis methods
• A good understanding of how largescale/ ongoing projects are managed – requirements and objectives
• Ensure sound relationships with all internal and external stakeholders
• Process improvement and efficiency
• Monitor progress of surveys
• Advising clients on how they can best make use of results
• Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
• Client advisory- proactively addressing client requests
• Face to face meetings with client, client training and client presentations

Competencies:

• Time management
• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability

Requirements:

• 1-3 experience in market research
• 3-year degree- preferably in Research, Marketing, Business, Economics, Social Science

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Requirements:

• Minimum of 5 years of market research/business analytics experience
• Hold a degree in economics, marketing, sociology, psychology, social science or related degree.
• Knowledge and experience across market research quantitative and qualitative domains
• Understanding of the application of primary and secondary research and analysis techniques
• Fluent in English (spoken and written)

Technical Requirements:

• Sound knowledge and understanding of the application of laptop operating systems & Microsoft Office software packages, i.e., Microsoft Windows and Microsoft Office (Outlook, Word; Excel and PowerPoint)
• Proficient with the technology needed for research operations as well as the ability to identify and assess new technologies which could add value to the business.
• Knowledge and understanding of core statistical techniques, metrics and approaches used in experience management measurement programmes and research.
• Sound knowledge and understanding of the features and products available on the Insights platform.

Competencies:

• Adept at translating client needs into an appropriate insight’s solution.
• Strong reporting and presentation skills
• Strong analytical skills
• Client-focused (strategy, insights, and service delivery)
• Strong problem solving
• Critical Thinking
• Decision Making
• Attention to detail and resourcefulness.
• People management
• Excellent communication skills
• Ability to work independently and to take initiative.
• Adept at building relationships and networks
• Planning and Organising
• Ability to work well under pressure and possess a high degree of tenacity.
• Conflict management
• Project Management

ROLES AND RESPONSIBILITIES:

• Ability to operationalize research techniques which deliver rich and deep insights into our customers.

Team Leadership and Culture:

• Facilitate their team environment with an open communication culture.
• Encourage curiosity and learning and living the company values.
• A team player, able to support internal and external stakeholders.
• Co-Develop learning and development plans for staff.

Project Initiation / Proposal

• Attend necessary briefings and scoping meetings.
• Provide the necessary input into best research approach, design and methodology, case studies & time spent for proposals/ other types of projects.
• Task allocation
• Assist with proposals and presentations.

Research design & delivery:

• Take conceptual work done in proposal phase and help delivery team to operationalise ask.
• Provide guidance to team when designing the questionnaire to ensure that it aligns with research design.
• Provides guidance and input into the preparation of visual and insightful reports with actionable way forward.
• Manage team capacity & select and brief delivery team.
• Ensure that team has resources required to successfully complete tasks.
• Ensure that project teams can adhere to agree upon timelines.
• Macro level monitoring of key project milestones to ensure client deadlines are met.
• Plan for efficiencies in reporting

Client Onboarding:

• Assist AM in Articulating research/ methodological requirements.
• To oversee with the tech XM Manager the scope of new project work/surveys with the client.
• Team project allocation

Project delivery / implementation:

Management of Research Projects:

• Management of capacity and resourcing across all projects
• Manage client escalations.
• Monitoring of key project milestones to ensure client delivery is met.
• Oversee the analysis of results and reporting.
• Guiding the team on priorities and managing and resolving conflicting priorities

Data analysis:

• Ensure that QC measures are in place for all types of reporting.
• Assists the team prepare for client presentations.
• Ensure that efficiencies are in place and can be maintained.

Contract Reviews

• Provides input on Analytics deliverables to client liaison stream.

Research, Insights and Analytics Skills Transfer:

• Mentoring, training, and guiding team on all parts of the research process and Insights Platform
• Sharing information from conferences, webinars, articles, industry papers, ESOMAR reports and other sources.
• Sharing “Best in Class” deliverables and practices with the team
• Keep up to date with the latest trends & enrol in Udemy learnings to grown knowledge base
• Complete Udemy training for professional growth (relevant to the XM field)
• Continuously share new learnings with the rest of the team in form of articles/ training courses/ conferences Ile necessary content where required.

People Management:

• Coordinate, lead, mentor and evaluate the performance of direct reports.

Actively supports team to manage their teams:

• Continuous feedback on performance
• Keeping monthly metrics up-to-date and accurate
• Management of capacity and resourcing
• Career management and development of current resources
• Succession planning
• Disciplinary obligations

Thought Leadership:

• Keep up to date with the latest trends and guide the team on trends.
• Develop appropriate content where needed.
• Present webinars when needed.
• Facilitate training sessions where necessary.

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Position Overview:

• The Operations Executive provides customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and solutions executed through various software applications.
• The core tasks in which the Operations Executive is involved in, include programme and project set-up, survey authoring, survey testing, survey deployment, sample list preparation, data table set-up, data analysis as well as client support, training, and other general operational tasks.
• The Operations Executive forms part of the Production Team [and broader Operations Team] and is an integral part of the process of uncovering and delivering Market Research insights.  

Requirements:

• Recognized post-matric qualification -  Computer Science or related field [programming].
• Market Research qualification or at least two [2] years’ experience within an organisation conducting Market Research.
• Two [2] years plus experience in a Market Research “operations” role which includes experience in survey scripting, survey deployment, monitoring, and data analysis.
• Knowledge of, and ability to use research and sample platforms [for e.g., but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo etc.]
• CSS / HTML experience is advantageous.
• Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.

Roles and responsibilities:

Client and Stakeholder Support [provide support to internal stakeholders and clients in a demanding dynamic environment]

• Works closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to ensure alignment on survey, sample, analysis requirements and timelines.  
• Supports Research and Account Directors in fostering strong relationships with self-service and assisted-service clients through providing training and ongoing support in the effective use of Insight Community and other research solutions.

Project Ownership and Management [effective daily management and execution of operational tasks]

• Work as part of a Team, using shared project plans and deadlines to ensure on-time delivery within agreed internal and client SLA’s.
• Make use of organisational project management software to provide progress updates and support effective project management for on-time delivery.
• Be aware of, and work within, defined client and operational budgets, driving cost-and timesaving in all areas whenever possible.

Operational Tasks [carry-out tasks related to the operational execution and delivery of market research activities]

• Understanding and operational interpretation of client needs [with the support of Account Directors and Research].
• Setting up platforms, programmes, solutions, and projects from an operational, technical perspective.
• Survey scripting, including custom scripting to achieve specific complex survey requirements.
• Survey testing and test data checking [prior to deployment].
• Survey deployment and survey reminders [using e-mail, SMS, and other channels as relevant].
• Sample preparation [including list cleaning], uploads and management.
• In platform, live and reporting table set-up based on Research and client specifications.
• Survey data exports and data preparation [cleaning].
• Insight Community and Panel management activities.
• Insight Community and Panel Member Health-related activities.
• Processing airtime and other relevant incentives | rewards.
• Conducting lucky draws.
• Assisting Account Managers and Support Executives in community member, panel member or research participant query resolution.
• Stakeholder and client training on the Research platforms used.
• Resolving any client, internal or participant queries related to a survey or platform.

Quality, Processes, and Improvements [apply quality in all tasks to ensure consistent, on-time quality deliverables]

• Demonstrate a “quality-in-all-I-do”, customer-centric and collaborative approach to performing tasks.
• Be aware of, and follow, operational procedures and quality checks.
• Share in problem resolution through demonstrating an eagerness to learn and through the effective sharing of lessons learned with Team members.

Internal Administration [apply importance to the completion of internal administrative tasks]

• Set-up and maintain project and Team-specific documentation.
• Monthly tracking of all project-related tasks for the purpose of reporting on personal operational metrics.
• Participate in the review, piloting, and recommendation of any “fit-for-purpose” systems, software or hardware as identified by the Operations Team Leader or Operations Director.
• Play an active role in the successful implementation of any new systems, platforms, solutions, or processes.
• General knowledge of conducting online market research
• General and technical problem-solving abilities
• Project management skills
• Approachable “go-to” person
• Adaptable
• Analytical thinker
• Attention to detail
• Process oriented approach to work
• Customer-focused
• Time management skills
• Strives for service delivery excellence
• Effective at multi-tasking
• Effective communication skills

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• As the Power BI Developer, you will be expected to have complete knowledge of Business Intelligence [BI] system(s) as well as be responsible for the development and administration of BI system(s)and tools. Your key role is the transformation of raw data into meaningful insights which is accomplished through the building and maintenance of interactive and user-friendly dashboards; building of data models and analyzing of datasets

Requirements

The Power BI Developer needs to meet diverse business and client requirements. This role requires extensive knowledge and expertise in business intelligence, databases, and technical aspects of BI tools. More specifically, the requirements for this role as a Power BI Developer are to have:

• A recognised three-year degree, preferably in Statistics, Business Analytics, Computer Science, Information Systems, Actuarial and Financial Mathematics, or related fields.
• Relevant formal, recognized certifications in Power BI.
• Three to five years’ experience working with Microsoft Business Intelligence Stack including: Power BI, SSAS [SQL Server Analysis Services], SSRS [SQL Server Reporting Services] and SSIS [SQL Server Integration Services] with in-depth working knowledge of Power BI Desktop, Power BI Service, and Power Query.
• Proficiency in data modelling, DAX formulas, and data visualization best practices.
• Understanding and the application of JavaScript, CSS, SQL, and other JavaScript libraries.
• Experience extracting data from various sources e.g., databases, APIs, and Excel files.
• Experience as a Data Analyst, or similar role, within a Market Research, marketing, or consumer insights organization would be advantageous.
• Working knowledge of tools such as Tableau and DisplayR is advantageous.
• Proficiency in Microsoft Office tools, specifically, Teams, Outlook, and Word. Advanced skills in Excel and PowerPoint are essential.

Competencies

• General and technical problem-solving abilities
• Project management skills
• Analytical thinker
• Extreme attention to detail
• Multitasking and interpersonal skills
• Continuous improvement approach
• Training abilities and capabilities
• Self-motivated and eager to learn
• Team player, leader, and initiator
• Customer-focused: ability to deal with both internal and external stakeholders [clients]
• Strong writing skills for the development and maintenance of solution documentation.
• Strong communication skills with the ability to communicate with clients, business as well as technical teams.

Roles & Responsibilities:

Data Visualisation and Automation: produce visual outputs for statistical analysis

• To be able to convert business requirements into technical specifications and decide the timeline to accomplish tasks.
• Collaborate with internal and external stakeholders [clients] to understand business requirements in the BI context and design data models to convert raw data to meaningful, visual insights.
• Utilize Power BI, and other tools, to build interactive and visually appealing dashboards and reports.
• Generate data and statistical outputs to update automated data visualization tools like PowerPoint presentations and dashboards.
• Manage the population and generation of reports.
• Develop, maintain, and generate automated reports and dashboards (exports to PowerPoint, Excel, or online tools) as needed.

Analytics: support insights delivery through the application of statistical analysis

• Independently perform all activities related to the design, set-up, running and output of various types of research-related analysis including, but not limited to cleaning data, free text processing, setting up data in statistical tools, running statistical analysis, updating presentations.
• Design, develop, and deploy Power BI scripts and perform efficient detailed analysis.
• To perform DAX queries and functions in Power BI.
• Verify and clean data prior to running analytics.
• Set-up and produce tabular data outputs,
• Set-up and maintain data diaries.

Subject Matter Expert: lead, share knowledge and develop BI capabilities

• Develop and lead the IQbusiness Insights BI capabilities, with a focus on Power BI.
• Act as a self-sufficient expert in solving complex visualization needs.
• Provide technical support and guidance to analysts in executing new or complex BI tasks.
• Educate and assist analysts in leveraging BI tools to enhance their outputs.
• Collaborate with stakeholders to understand their visualization and automation needs and provide valuable advice on best practices.
• Stay updated on the latest trends and advancements in BI tools and techniques to ensure the team remains at the forefront of industry standards.
• Applying experience and knowledge to future solution considerations
• Ability to learn and quickly respond to rapidly changing business environment.

Administration: creation and maintenance of business and project documentation

• Documenting, designing, and modeling solutions and explaining, representing, and discussing the same with the team.
• Transform business requirements into technical documentation. Maintenance of documentation with scope and other changes.
• Development and administration of all BI system(s)and tools which includes making technical changes to existing BI systems in order to enhance their working.