Current Opportunities at L'Oréal

KEY JOB ACCOUNTABILITIES:

• Ensure sales forecasts accuracy and the building of turnover through the piloting of the sales forecast process.
• Ensure the smooth execution of the planning process to guarantee the availability of the product while optimising customer service and cost and while improving the quality of stocks.

SUPPLY:

• Ensure the smooth execution of the planning process to guarantee the availability of the product while optimising customer service and cost and while improving the quality of stocks. 
• Manage E&O ensuring that the quality of the healthy stock is maintained by proposing action to clear Excess and Obsolete stocks.
• Builds the Supply Plan of the Division based on the validated sales forecasts, the co-packing plan and the stocks and supply/ procurement parameters. 
• Check the logistic feasibility through the analysis of the stock’s equation. And exchange with the MSL about the long-term issues (capacity, gap between capacity and demand).
• Determine the stock and supply parameters according to the objectives of service rate, costs, and global targeted stock. 
• Manage the replenishment process through the evaluation of the shortage risks and by communicating priorities to the MSL. 
• Manage stock levels in accordance with the objectives of the country and analyse obsoletes and excess stock. Implement action plans. 
• Decrease shortages by the analysis of the causes, the definition of the action plans and the challenges of suppliers about the MAD dates of products which are out of stock. 
• Follow the Key Performance Indicators (out of stock, service rate, stock) and communicate them internally and to the MSL. 
• Build the budgeted stock according to the stock and supply parameters. 
•  Participate to the best practices improvement.
• For the field expert ("Local Business Owner"): Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country.
• Animate and train the Supply Chain community to the best practices and tools related to his/her area of expertise. 
• Maintain, Create, and monitor the accuracy Masterdata for the Division ensuing that codes are correctly maintained, to ensure that the Supply Chain processes are optimized.
• Works collaboratively with the Demand Planner for the Division 

DEMAND 

•  Be responsible for the catalog management and contribute to its rationalization. 
•  Manage the sales forecasts quality. 
• Manage the global monthly sales forecast process. 
• Build the baseline forecast. 
• Challenge and consolidate the promotions and launches sales forecasts projected by the Sales and Marketing teams.
• Ensure the global sales forecast consistency, through the building of a consensus between the commercial forecasts, the financial trend, and the sales history. 
• Participate to the improvement of the sales forecast practices. 
• According to the organization: recruit, develop and manage his/her team taking care of the transfer of know-how and of the development of its expertise. 
• Implement organizational changes. 
• For the "professional field expert ("Local Business Owner") 
• Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country.
• Animate and train the Supply Chain community to the best practices and tools related to his/her area of expertise. 

CONSUMER ORIENTED 

• Fosters a demand-driven Supply Chain with service as a priority 
• Brings added value to the customer and the consumer 

CONTROLS RISKS AND OPERATES RESPONSIBILY 

• Masters our Quality, EHS, Finance & Supply Chain standards 
• Integrates external regulations linked to his activity 

“MAKE IT HAPPEN” WITH OPERATIONAL EXCELLENCE AND AGILITY 

• Optimises information, physical & financial flows along the whole Supply Chain 
• Uses business data for continuous improvement 
• Improves flexibility, reactivity, and reliability 
• Masters’ costs along the Supply Chain 

NURTURES THE PIONEERING SPIRIT 

• Anticipates business activity and acts proactively 
• Deepens the position of the Supply Chain within the business 

PROFESSIONAL & TECHNICAL COMPETENCIES

• Is Consumer Centric in their approach 
• Fosters a demand-driven Supply Chain with service as a priority 
• Brings added value to the customer 
• Masters our Quality, EHS, Finance & Supply Chain standards 
• Integrates external regulations linked to his activity 
• “Make it happen” with operational excellence and agility 
• Optimises information, physical & financial flows along the whole Supply Chain 
• Uses business data for continuous improvement 
• Improves flexibility, reactivity, and reliability 
• Masters’ costs along the Supply Chain 
• Anticipates business activity and acts proactively 
• Deepens the position of the Supply Chain within the business 
• Is highly collaborative and fosters a culture of collaboration within the overall division.

EDUCATION & EXPERIENCE REQUIRED 

• Bachelor’s Degree in related field 
• SAP/ERP knowledge & experience 
• Supply Planning systems knowledge 
• 3 to 5 years planning experience 
• APICS or other forecasting certification preferred 

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KEY JOB ACCOUNTABILITIES:

To service, develop and manage a portfolio of accounts in line with the Brand / BU strategy

• Build a strong partnership and intense working relationships with set identified key accounts and distributors.
• Manage accounts sales growth and profitability in line with BU/entity strategic objectives.
• Develop, communicate, and monitor quarterly mutually signed off (L’Oréal and Customer) Sell in and sell out targets in line with the     divisions annual financial set plan and growth ambition.
• Work closely with the Commercial Director to micromanage all P&L line items under commercial’s control relevant to the account’s profitability, through regular customer P&L reviews. Manage spend (sell in deals/ sell out retro commitments/ coop.
• Create and implement a differentiated customer specific annual business plan for each account and distributor, considering all functional areas: commercial agreements, marketing actions, education, merchandising and retail opportunities and profitability. 
• Drive quarterly differentiated customer specific promo grids by client with the support of Commercial, E-commerce, Marketing and Education in line with the PPD annual strategy- ensuring mutual agreement and partnership evident with the customer. Be proactive and agile to prevent risk to plan and reactive measures.
• Ensure seamless innovation buy-in from customer end to end: Present innovation to customer wit the support of Marketing/ Education and manage listing process in line with customer’s process. 
• Work close with the e-commerce team ensuring the e-commerce plan is in support of the overarching strategy for the customer’s specific agreed joint business plan. Have regular alignment meetings with client and ecom team ensuring the client are developed from a digital and ecom perspective and get to a agreed ecom weight of business. 
• Drive and be accountable for all account’s specific projects, trials and special out of the norm initiatives with the relevant division’s functional and support teams.
• Monitor the accounts’ performance against business plan and develop alternative and pro-active strategies ensuring optimised growth and minimised risk.
• Represent L’Oréal PPD and communicate critical business information to the appropriate internal and external contacts for action.
• Steer, support and develop internal teams to ensure optimal account support and strategic execution with the buy in of the key buyers, planners and salon management. 
• Coordinate and inform field forces on Accounts related developments and priorities.
• Under the supervision of the Commercial Director, build the joint business plan with the account(s)and drive quarterly business review meetings with the client with the support of the various PPD functional areas (Commercial, Marketing, Education and Support Functions).
• Contribute to the PPD commercial fundamentals (Active Purchasing Customers, Reactivations, Conquests, DN, Innovation Penetration, Sell in and Sell Out budgets and P&L levers) by sharing account perspective risks and opportunities.
• Build, accurately forecasts with key accounts and distributors with the planning team and achieve the account (s) results: Forecast accuracy, infill over 95%, optimal service levels and healthy sustainable forward stock covers. Ensure optimal input in the internal colab meetings and drive quarterly forecast meeting with the customer. 
• Communicate with the support of the PPD planning team weekly OOS, low stock levels and back in stock communication to client and manage orders accordingly, upkeeping a transparent partnership. Work with Education to suggest alternatives to best manage OOS situations. 
• Work with customer, customer service as well as the commercial team on the ground to coordinate all orders, account issues, statements, returns and collections, DC variables and all related back-end account admin (examples: Openings, closings, change of address, term changes, credit limits, credit blocks). 
• Analyse monthly stock and sales data (sell in and sell out) by account, and ensure relevant actions transpire in accordance.
• Plan all growth drivers by client accordingly internally- driving the necessary rhythms internal to ensure top of mind and optimised execution.
• Prepare and lead the Account (s) negotiations, serve as gatekeeper of the relationship, and escalate when relevant. 
• Act as the expert of his account to feed an omni channel approach and ensure account planning process, admin and rhythms are in place to drive optimal internal and external alignment. 
• Build deep customer intelligence and strong network partnership with key internal and external stakeholders.
• Connect Account key stakeholder of all functions with their L’Oréal counterpart.
• Ensure the consistency of L’Oréal voices when speaking to the retailer/ distributor or independent salon.
• Conduct frequent trade visit with the relevant Commercial Regional and Business partners, Marketing and Education ensuring on top of trade priorities, trade marketing and POS objectives and build in person relationships across regions where needed to optimally support accounts.
• Build a strong network support with co- Key account Managers in other divisions (Lux/ LDB) to adopt best practices, processes and amin efficiencies to PPD. 
• Travel to regions quarterly and manage and coordinate an online offline approach for catch ups, meetings, and trade visits.
• Drive synergy in strategy with distributors through aligned business objectives, joint business plans, quarterly focused (commercial, marketing and education) and transparency in salons being serviced- ensuring the distributor act as partner and an extension of our operational team on the ground servicing L’Oréal salons as a third party, 

TECHNICAL, PROFESSIONAL COMPETENCIES REQUIRED:

• B Com or equivalent business degree 
• Ability to build and maintain strong working relationships
• Strong conceptual/creative thinking
• Computer literacy on MSOffice – Advanced Excel proficiency MANDATORY
• Solid administration & organizational skills
• Solid Commercial understanding and sensitivity
• Good negotiating skills
• Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels
• Ability to work flexible hours to meet deadlines
• Team player – support the team objectives (commercial, Marketing, Ecom and Education)
• Reliable, energetic, proactive, punctual & able to work independently
• Operational SAP Knowledge 
• Demonstrated business understanding & ability to synthesize/analyse data and generate insights
• 2 years Key Account Management experience at national level, preferably experience in dealing and managing distributors 
• Results and Outcome driven
• Knowledge of market, customer expectations and brand(s)
• Analytical skills
• Mastering P&L account management
• Strategic thinking skills
• Sales ethics and sensitivity to legal issues and competition law
• Experience in retail would be an advantage 

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Are you ready for L’Oréal BrandStorm 2024?

BrandStorm is a worldwide innovation competition aimed at finding the most disruptive ideas in our global network, across multiple markets to drive innovation at a global scale. 

BrandStorm has a proven track record of boosting professional skills, exposing participants to the L’Oréal culture, career opportunities and recruiters.  Furthermore, BrandStorm offers participants an opportunity to be selected for a fun international experience in the UK (London)- (travel and accommodation offered by L’Oréal). 

• The competition is accessible to all students and professionals between 18 and 30 years old.. Participants are required to form diverse groups of three (3) to come up a project that speaks to our Professional Products Division (Hair Salon Products).
• Focus on what and how you would like to experience our L'oreal hair products as a consumer buying and using the products, a client at a salon and/or a professional hair stylist using our hair products for your client. E-commerce, AI and Digitilization are the names of the game but personification drives the game.