Current Opportunities at Pollock & Associates

• You will play a critical role in maintaining and enhancing customer satisfaction, loyalty, and retention in the Manufacturing Sector. 
• Reporting to the Customer Service Manager, this position involves managing the customer lifecycle from initial inquiry through to order dispatch and distribution. You must establish trust with both internal and external customers by understanding their needs and ensuring they are consistently met and exceeded.

Qualifications and Experience:

• A minimum of Grade 12 is essential, with a post-matric qualification being advantageous.
• A minimum of 2-3 years of experience in a customer service environment, internal sales, or administrative role in the manufacturing sector is required.
• The role demands a comprehensive understanding of the production process, including sales, estimating, order entry, planning, warehousing, quality assurance, dispatch, and distribution.

Skills:

• Proficiency in PC skills, particularly MS Office (Excel, Word, PowerPoint, Outlook), is essential.
• Experience with MIS packages like CERM is highly desirable.
• Excellent oral, written, and interactive communication skills are crucial.
• You are customer-focused, reliable, and possess a "can do" attitude.
• A highly responsive, results-driven, and well-organized approach is necessary, along with the ability to meet strict deadlines.

Key responsibilities

• include processing customer purchase orders accurately, generating quote requisitions, and ensuring timely delivery of quotes and orders. You will also monitor and track orders through the company’s system to achieve on-time deliveries within industry standards.
   

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• You will be tasked with leading a dynamic sales team to achieve ambitious targets while driving market expansion and building strong customer relationships.
• Reporting to senior management, you will oversee sales operations, including performance metrics, sales reports, and compliance, while also spearheading efforts to explore new markets and drive geographic or industry-specific expansions.
• You will possess a bachelor’s degree in business or a related field, with a minimum of 5-7 years of experience in sales, including at least 2-3 years in a leadership role, specifically within the HORECA sector.
• Strong leadership, communication, and analytical skills are essential, along with proficiency in CRM software and MS Office Suite.
• This role demands strategic planning and execution to ensure alignment with overall business objectives. You will develop and implement sales strategies, analyse market trends, and identify growth opportunities, collaborating with marketing and product development teams to enhance company performance. 
• The role also focuses on maintaining strong partnerships with key customers and addressing their needs to ensure long-term satisfaction.
   

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• Reporting to the HR Business Partner you will play a vital role in supporting HR functions within the manufacturing sector, ensuring alignment with business objectives and compliance with labour legislation.
• This position requires an experienced HR generalist with a strong background in manufacturing and a comprehensive understanding of South African labour laws, including the BCEA and LRA.
• You will possess a minimum of 3-5 years of HR generalist experience, within the manufacturing sector, and demonstrate expertise in payroll administration and time management systems. Experience working in a unionized environment is essential. A proactive approach, coupled with a “can-do” attitude, is essential for managing multiple priorities and deadlines in a dynamic work environment.
• You will be responsible for managing employee relations, including handling disciplinary and grievance procedures, representing the company in CCMA cases, and maintaining updated job descriptions and employee records. You will also lead training initiatives, develop succession plans, and ensure compliance with BBBEE and employment equity standards.
• In addition to core HR responsibilities, you will oversee the administration of payroll and benefits, ensuring accuracy and timely processing. Manage intern recruitment, ensuring alignment with BEE requirements and business strategy. 
• This role offers the opportunity to contribute significantly to the company’s HR function, ensuring that it meets both operational and strategic goals while fostering a positive and compliant workplace culture.

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• You will be responsible for preparing accurate and competitive quotations within 24 hours while ensuring a reasonable profit margin.
• This role involves providing technical support to the sales team and production departments.
• You will have a relevant tertiary qualification with 3-4 years of experience in a similar role, and a certificate in Estimating would be advantageous.
• Knowledge of printing processes and advanced computer skills are highly beneficial.
• Success in this role requires strong numerical and processing ability, excellent attention to detail, and a customer-focused mindset.
• You must possess strong communication and time management skills and work well in a team.

 Key responsibilities

• include estimating jobs efficiently by considering various cost factors, selecting the appropriate machines for maximum production efficiency, and ensuring timely and accurate communication to production. 
• Additionally, the Estimator will respond promptly to queries and provide both internal and external technical support, ensuring smooth operations and customer satisfaction.
   

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You will play a critical role in aligning the company’s HR strategies with its overall business goals.

• Reporting to the HR Director, the role includes overseeing a team of Junior HR Officers/Administrators.
• This position is pivotal in ensuring effective implementation of HR strategies while fostering strong business partnerships across departments. Key responsibilities involve managing talent, driving engagement, and ensuring the ongoing development of people capability. The role also requires oversight of policies and procedures, change management, and collaboration with global HR teams to adopt best practices.
• You will have 10-12 years of experience in Human Resource Management, particularly within fast-moving consumer goods, retail, or franchise sectors, with exposure to global entities. A Degree preferred major in Industrial/Organisational or Clinical Psychology or business-related HR discipline. Min NFQ Level 7 Plus a Post Grad Dip or Honours is essential
• Strong leadership abilities, strategic thinking, and excellent communication skills are vital, as you will engage with middle and senior management globally to drive initiatives that build organisational effectiveness.
• This position demands a high level of EQ and IQ to address complex problems creatively while managing the well-being and development of employees. 
• You must also demonstrate a proven track record in people management and exhibit a passion for growing and nurturing talent. High integrity, judgment, and decision-making abilities are essential in ensuring alignment with business goals, equality, and fairness.
   

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You will be stationed at the manufacturing facility and report directly to the Supply Chain Manager.

• Essential that you are a holder of a Bachelor’s degree in Supply Chain Management, Business Administration, or a related field, along with a minimum of 5 years of experience in raw materials procurement within the FMCG/Pharma/Cosmetic manufacturing industry.  

Key responsibilities

• include sourcing raw materials, equipment, and consumables, negotiating favourable terms with suppliers, and ensuring compliance with industry regulations and quality standards. You will also be responsible for managing supplier relationships, monitoring performance, and addressing any issues.
• You must be familiar with import/export procedures and proficient in using procurement software, such as SYSPRO, to optimise stock levels and prevent shortages.
• Strong negotiation, analytical, and problem-solving skills are essential, alongside a solid understanding of import/export procedures and industry regulations.
• You will compile monthly reports, ensure on-time deliveries, and stay updated on market trends and emerging raw material technologies. Attention to detail and the ability to handle multiple tasks in a fast-paced environment are critical. 
• You will also be required to stay updated on market trends and emerging technologies in raw materials.

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You will be responsible for ensuring the sales volume and profitability of the division at a national level, assuming full responsibility for managing the division and driving sustainable growth.

• The role requires leading and motivating a sales team, product managers, and related customers, with a focus on achieving long-term objectives through strategic business planning for a 3-5-year period.
• You will hold a BSc in a life science discipline, with a minimum of 6 years of technical and commercial experience within the Surface, Protective, or Industrial Technologies and Construction industries.
• You possess a strong understanding of pricing structures and have at least 5 years of experience in a management role, leading a team. You should demonstrate strong leadership, planning, and organisational skills, with a results-driven approach and a clear focus on strategic business growth.
• You will handle multiple functional outputs, including managing product and account managers, overseeing customer portfolios, and setting clear sales strategies for local and international markets.
• A key responsibility will be new business development, actively seeking opportunities beyond the current portfolio, and maintaining strong relationships with key accounts.
• The role also involves ensuring efficient working capital management, accurate forecasting, and reporting on sales performance.
• Additionally, you will lead price negotiations, assist with technical briefs, and promote company products, ensuring alignment with industry and market trends while strategically growing the customer base year on year in terms of volume, revenue, and margins.

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• You will be responsible for planning and coordinating production activities to ensure optimal use of resources and timely fulfilment of customer requirements (OTIF).
• You will have a Grade 12 qualification and be highly computer literate, with the ability to manage multiple complex tasks simultaneously.
• Essential that you have extensive knowledge of production processes, tooling, and experience in a planning environment, particularly within the printing industry.
• Strong communication, problem-solving, and negotiation skills and the ability to work under pressure while managing multiple priorities are essential.
• The role requires self-management, systematic thinking, and a collaborative approach to working with production teams.
• Key responsibilities include planning work with production heads to optimise machine utilisation, ensuring the availability of raw materials, and creating and maintaining production schedules.
• The planner will update loadings on the internal system, communicate any changes to delivery dates, and monitor shop floor management against production plans. 
• Additionally, the role supports planned maintenance, manages late orders, and contributes to meeting monthly sales and production targets.
   

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• Reporting directly to the Sales Manager, you will be responsible for expanding the company’s market share in the wholesale and retail sectors.
• This role involves establishing, nurturing, and maintaining profitable relationships with both existing and new customers.
• You will possess a minimum of 5 years of experience in the plumbing market, with a strong background in dealing with contractors, wholesalers, and retailers. A tertiary mechanical qualification is essential, alongside a matric certificate.
• Must have experience selling copper and plastic tubing.
• Key responsibilities include generating new customer interest, securing new accounts, and recovering lost sales from existing customers. The role requires meeting and exceeding sales targets, negotiating contracts, determining pricing strategies, and preparing detailed weekly and monthly reports

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• This role is suited for a dynamic, self-motivated leader who excels in a fast-paced, high-pressure environment, with a strong focus on strategic growth and operational efficiency.
• You will be responsible for planning for raw materials and directing and coordinating the Production, Maintenance and Tool Room functions, to meet the customer demand for high-quality products and delivery.
• The position will provide managerial leadership to the Stamping plant, Toolroom and maintenance departments.
• Core responsibilities include managing labour relations, overseeing maintenance, driving automation initiatives, and upholding health and safety standards.
• The role also involves budget management, continuous improvement efforts, and performance oversight.
• Flexibility for extended working hours, emergency callouts, and occasional travel within the EMEA region is required.
• You must be a Trade Tested Fitter and Turner, Millwright or Tool Jig & Die Maker, and possess at least 10 years of production management experience, within the Engineering and Metals sector.