Current Opportunities at Rand Mutual - RMA

THE JOB AT A GLANCE

• As a Retentions Agent, you will be responsible for contributing to RML’s strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service.

WHAT WILL YOU DO?

Customer Retention

• Effectively manage retention queries
• Submit daily, weekly, and monthly collection and retention reporting.
• Ensure all payments from policyholders are updated so that the commissions
• payment file can be generated.
• Contact policyholders who have given notice or whose debit order have been
• returned by the bank and investigate reasons why the policyholder wants to resign or did not honour their debit orders and persuade the policyholder to reconsider.
• Update Policyholder records(notes) as per discussions and outcome with policyholder.
• Escalate any matter to team leader.
• Prepare lapses and cancellations feedback.
• Ensure that debit files are run, and ad-hoc debit requests are sent within the SLA.
• Ensure that payment schedules are sent within SLA for payments to be made on time

Customer Service

• Respond to customer queries and address service complaints in a timely manner.
• Track contracts that are soon to be expired and contact customers for renewals.
• Communicate updates to customers for anniversary upselling.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain customers about new products and benefits.

Sales

• Advise customers of new product offerings.
• Upsell where possible.
• Downgrade when necessary to retain.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 6: Diploma in sales, marketing, or related field
• RE5
• Exposure to Employee Benefits ( Advantage )
• 3 – 5 years retentions/ collections within insurance industry (Essential)
• 2 – 5 years Sales experience (Essential)
• Ability to manage the collection and retention of member’s process
• Ability to liaise effectively with all stakeholders on all levels.
• Effective verbal communication skills
• Excellent influencing skills
• Results / target orientated benefits

Closing Date: 18 May 2023

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THE JOB AT A GLANCE

• As the Prevention Programme Coordinator, you will be reporting to the Head: Prevention Programme, you will assist with the development, implementation, maintenance, and evaluation of the Prevention Programme. Your also responsible for coordinating aspects and tasks of the program that advocate for safe and healthy practices in response to several regulatory and strategic thrusts.  Your key activities will include engagements with stakeholders to attract interest in the Programme, as well assist with building a training competency for health and safety in the workplace.

WHAT WILL YOU DO?

Coordinate the activities of the Prevention Strategy (Occupational Health and Safety, including the Financial Wellness element)

• Provide input into the operational decisions that affect the functional area of responsibility.
• Provide input into the Prevention Programme that contributes to enhanced employee productivity for employers and improved wellness for employees, including financial wellness.
• Responsible for coordinating the various pillars of programme to ensure implementation of the programme.
• Provide subject matter expertise to the Health & Safety Programs as required.
• Assist with developing and driving awareness of the Prevention Programme to various stakeholders
• Assist with developing training material and where necessary give training to stakeholders and at the employer level on OHS
• Review data, compile reports and participate in meetings for the successful coordination of the Prevention Programme

Occupational Health, Safety, Risk and Legislative Compliance

• Developing Hazard Identification and Risk Assessments (HIRA) and other controls
• Collaborate with relevant stakeholders to ensure consistency of program standards and compliance relevant legislation i.e. OHS Act.

Customer and Stakeholder Relationship Management

• Ensure customer satisfaction pertaining to prevention needs.
• Maintain strong relationships with external stakeholders (unions, industry bodies, specialists and partners) to ensure successful implementation and maintenance of the Prevention Programme.
• Support the internal stakeholders in identifying, assessing, and providing solutions and value add to business requirements based on the initiative.
• Develop a stakeholder management plan to manage all stakeholders on an ongoing basis.

OHS training competency (development of material and delivery)

• Identify applicable training required to achieve legal compliance and then to achieve best practice for the members
• Develop a training plan and matrix for OHS
• Develop learner material / guides / other aligned to the necessary standards
• Deliver training where applicable

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Honours Degree in Engineering, l/Environmental Health/ Environmental Science/Occupational Hygiene/ Occupational Health and Safety
• Minimum 6 - 7 years’ experience in a health and safety environment, human factors, or ergonomics
• Valid driver’s license
• Knowledge and expertise in the systems and regulations governing occupational health and safety
• A strong knowledge of, and experience with identification and management of organisational factors that impact health and safety in the workplace
• Demonstrated ability and experience in the development of initiatives that aim to influence the behaviour or actions of others.
• Demonstrated ability and experience in the development of policies, legislation training material and presentation thereof, and guidelines in relation to Prevention / Health and Safety Management
• Up-to-date working knowledge of the OHS Act and Regulations, COIDA and other related legislation
• Exceptional communication skills: Listening, verbal and written
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Diagnostic, analytic, and problem-solving skills.
• Strong stakeholder management and relationship building skills
• Sound organisation and time management skills

Closing Date: 18 May 2023

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THE JOB AT A GLANCE

•  As a Personal Assistant, you will be reporting to the Head: Quality Management & Head: Project Management. You will be responsible for administrative and secretarial tasks to optimize the time management and performance of the Head of Departments. You will be the first point of contact, dealing with correspondence and phone calls, managing diaries, organizing meetings and appointments, and controlling access to the manager. 

WHAT WILL YOU DO?

Handling Enquiries and Correspondence

• Answer the telephone and assist callers or those making a broad range of enquiries by email, letter, or other means with any requests for information, directing more complex matters to colleagues as necessary.
• Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague.

Correspondence

•  Prepare routine letters, email, minutes of meetings and reports for approval by more senior colleagues or a senior executive.

Document Preparation

•  Prepare moderately complex documents using a variety of applications for technology devices such as standard office software. Also responsible for gathering and summarizing data for reports.

Administration

• Prepare moderately complex documents using a variety of applications for technology devices such as standard office software. Also responsible for gathering and summarizing data for reports.

Business Meetings/Events Arrangement

• Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make best use of their time.

Procurement

• Support others by carrying out a range of procurement activities. Involves following established procedures.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes, and codes of conduct to ensure own work adheres to those standards.
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Work Scheduling and Allocation

• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, and attending conferences.

WHAT YOU'LL BRING TO THE TABLE?

• Secretarial Diploma or related qualification
• At least 3 years as a Personal Assistant
• Ensures Accountability
• Communicates Effectively
• Manages Complexity
• Customer Focus
• Tech Savvy
• Drives Results
• Verbal Communication
• Computer Skills
• Planning and Organizing
• Policy and Procedures
• Assessment
• Builds Customer Loyalty
• Call Handling
• Masters Service Conversations
• Numerical Skills

Closing date: 18 May 2023

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THE JOB AT A GLANCE

•  As the Claims Assessor, you will be reporting to the Team Leader: Claims Assessor. You will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance.

WHAT WILL YOU DO?

Claims Adjudication:

• Verify claims captured for correctness and compliance
• Capture / accept additional information on claims i.e. medical reports
• Ensure all documents required to process a claim are indexed and filed into the system
• Add meaningful and accurate notes to ensure complete synopsis of claim on the system
• Update requirements on claims and ensure they are always accurate and up to date.

Claims Management:

• Manage claims in line with individual targets
• Review of claims in line with process, authority limits and within agreed timelines
• Escalate where required within authority limits
• Management of medical reports for claims with Permanent Disability
• Communicate claims process to both the employer and employee as set out in the claim’s management processes
• Timeous management of workflows and notifications.

Adjudicate and process payments for claims:

• Adjudication and processing of TTD benefits including approval within authority limits
• Adjudicating and processing payment of sundry invoices within authority limits
• Process Permanent Disability claims.

Customer Service:

• Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff
• Interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
• Manage walk-in queries as and when required in line with the RMA Service Catalogue
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide customers with accurate product and service information in an efficient manner
• Update existing customer personal information on the system
• Deal with all customers in a professional and empathetic manner.

WHAT YOU'LL BRING TO THE TABLE?

• FAIS Regulatory Examination (RE5)
• NQF Level 5 Higher Certificate in a FAIS Recognised Qualification
• A medical qualification would be advantageous
• 3 to 5 years claims related experience
• Intimate knowledge of the COID Act
• Good Administrative skills
• Advanced Excel Skills
• Knowledge of Claims processing, approval
• Insurance and/or Medical Aid experience
• Deadline driven

Closing date: 18 May 2023

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THE JOB AT A GLANCE

• As a New Business Technician, you will be responsible for providing an effortless registration experience to new customers registering with RMA. Manage the customer during the new business registration processes and remain engaged until customer receives the LOG. Provide continuous telephonic feedback and support during activation process

WHAT WILL YOU DO?

• Written and Verbal communication with employers / members to obtain employee data
• Quality assurance of employer/employee data
• Outbound call campaigns to educate employers on RMA and COID compliance
• Request and facilitate the submission of compliance documents
• Check and submit documents for processing
• Liaise with new employer registering with RMA and provide an effortless customer    experience.
• Source and search information related to non-compliant companies
• Written and verbal communication with non-compliant companies
• Authenticate information before submitting to campaign
• Generate and issue email campaign
• Segment data into natural grouping
• Outbound calls to follow up on compliance documents
• Other ad-hoc duties

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12
• Relevant diploma in commerce / admin / insurance or equivalent advantageous
• At least 2 years’ experience in an Underwriting environment or Finance environment
• Experience in a Back-Office query resolution environment, preferably in a Contact Centre will be highly advantageous
• Ability to interface with client
• Ability to work under pressure
• Ability to check work accurately
• Interpersonal skills
• Good communication skills (verbal and written)
• Strong administration skills
• Able to take initiative
• Persistence 
• Confidentiality
• Customer Service orientated
• Methodical skills
• Good Excel skills

Closing date: 18 May 2023

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THE JOB AT A GLANCE

• As a Project Coordinator, you will be reporting to Head: Project Management. You will be responsible for the coordination of project processes and/or activities (or part of a project).

WHAT WILL YOU DO?

Project Reporting and Review

• Draft elements of project review reports and presentations to support delivery of the review process.

Project Planning

• Carry out delegated activities to support the production of workstream and project plans that identify and organize all the activities needed to deliver project objectives and that comply with the organization's project management framework.

Document Preparation

• Prepare moderately complex documents using a variety of applications for technology devices such as standard office software.
• Also responsible for gathering and summarizing data for reports.

Requirements Management

• Identify, elicit, and document user/project requirements using appropriate modelling technique if required.
• Analyze requirements and validate with original users, eliminating confusion.
• Outline verification criteria to ensure requirements are met.
• Maintain documentation and traceability throughout project.

Stakeholder Management

• Support stakeholder engagement by arranging meetings, events, and other stakeholder engagement activities.

Project Risk and Issue Management

• Contribute to the management of risks and issues by maintaining and distributing project and program risk registers and issues logs.

Continuous Improvement

• Contribute to review existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Project Scope Definition

• Contribute information and analysis to support the specification of project deliverables.

Contract Management

• Carry out a range of contract management tasks.

Project Close-out and Handover

• Draft elements of product documentation and user training to support handover to business as usual.
• Contribute to post-project reviews and identification of lessons learned.

Project Resource Management

• Contribute to management of resources by maintaining and distributing records of project and program budgets, actual spend, and resource utilization forecasts.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

WHAT YOU'LL BRING TO THE TABLE?

• Project Management diploma or related qualification
• At least 3 years as a Project Coordinator
• Ensures Accountability
• Tech Savvy
• Drives Results
• Situational Adaptability
• Negotiation
• Data Collection and Analysis
• Project Communications Management
• Project Management
• Project Risk and Issue Management
• Project Cost and Budget Management
• Project Integration Management
• Project Quality Management
• Project Resource Planning and Control
• Project Schedule Management
• Project Tracking and Reporting

Closing date: 28 May 2023