Current Vacancies at BETSoftware

We Want You:
 

The search is on for a Senior Software Quality Analyst who will support our company’s growth strategy by ensuring that our software packages are error-free. We want someone who is hawk-eyed to spot any imperfections and to be at the forefront of leading or participating in the testing of systems.

We want someone who is going to conduct manual functional testing on projects. A person with extensive test lead experience who can handle the demands of multiple projects including resource management and capacity. Are you up for the challenge?

You Bring:

• BSc, BCom, Ndip.
• ISTQB Advanced Certified.
• At least 5 years of QA-related experience.

What You’ll Do:

• Apply approaches to achieving effective test coverage.
• Define regression testing strategies.
• Review test basis and extract test requirements.
• Produce test plans and test completion reports
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Leverage best practices and test design techniques.
• Maintain the regression test pack.
• Contribute to training initiatives and knowledge sharing within the Team.
• Implement ways to leverage test metrics to provide visibility, improve the QA process and lead to improved product quality.
• Leverage test management tools to achieve objectives efficiently and effectively.
• Shape the direction of the Team from a strategic level via test process improvement initiatives, training, and mentorship.
• Own career development initiatives from a Team perspective.
• Conduct basic API testing.

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We Want You:

We’re on the search for a skilled Senior Software Quality Engineer to join our All-Star Team!

The Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements.
 

This role works with SQA Engineers and QA Analysts to develop, maintain, and enhance the test automation framework and automation infrastructure. In addition, the Senior Software Quality Engineer will execute and report on planned tests, report and manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems and develop new test automation solutions as needed. The Senior Software Quality Engineer demonstrates innovation, leadership, and mentorship skills in addition to possessing a strong technical and programming/test automation skillset.
 

You Bring:

• BSc, BCom and Ndip.
• ISTQB Technical Test Analyst or ISTQB Test Automation Engineer or ISTQB Performance Testing or relevant programming certification e.g. JavaScript.
• At least 3 years of Technical Testing experience.

What You’ll Do:

• Coach and mentor SQA Engineers and QA Analysts in execution of testing efforts.
• Coordinate the work efforts of Engineers and Analysts in the execution of testing efforts.
• Lead effort to review product specifications and work with others to develop appropriate test strategies and detailed test plans and test architectures.
• Lead formal reviews of test plans, designs and requirement documents with cross-functional Teams.
• Accurately predict the amount of effort required for projects and tasks. Develop plans and schedules based on these predictions.
• Architect, implement and manage automated suites of black-box and white-box test scripts.
• Identify product issues and write detailed bug reports during the product development cycle.
• Communicate and coordinate with peers and senior level individuals in cross-functional groups to articulate and compare alternative testing approaches.
• Lead defect management and maintenance. Review defects that escaped to the field to learn how they could have been prevented or detected.
• Lead documentation reviews during product release cycle to ensure quality and comprehensive product documentation.
• Lead monitoring of test execution across multiple code branches and multiple platforms.
• Research, Develop and/or Recommend tools to assist SQA Engineers and QA Analysts in test planning, execution and reporting.
• Utilise tools such as code coverage tools to assess the coverage of test suites and make recommendations for additional test cases.

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We Want You:

Do you dream of overseeing and implementing the management and maintenance for the security of a brand that provides sports betting solutions and gaming software? How about analysing existing security measures/controls, and creating new and enhanced security measures?

As an Information Security Engineer on our Team, you will be responsible for the security of the organization's computer systems and networks. Also known as an Information Security Analyst, the engineer implements security measures that effectively safeguard sensitive data in the event of a cyber-attack.
 

If you see yourself as a strong multi-tasker with a keen eye for detail, who is always one step ahead of criminals, and well-organised in a thriving fast-paced environment, then you could be our next All-Star. Your role will also involve implementing security measures that effectively safeguard sensitive data in the event of a cyber-attack while monitoring security tools and handling support issues.

 
You Bring:

• IT-related diploma/ degree and a technical background is essential;
• +5 years as a Security Engineer experience;
• SIEM Exposure;
• Strong understanding of endpoint security solutions to include File Integrity Monitoring and Data Loss Prevention;
• Expertise across a variety of security products including firewalls, URL filtering, information security and virus protection;
• An enthusiasm for staying up to date with the very latest updates about security threats and solutions;
• Outstanding communication skills that go beyond “tech talk” – the ability to translate complex IT matters to those without an IT background.

Advantage:

• Information security professional designations such as CEH, CISSP, CISM, CISA, Security +.

What You’ll Do:

• Develop information security plans and policies, help plan and carry out BET Software’s information security strategy;
• Responsible for developing a set of security standards and best practices for BET Software, and recommend security enhancements to management as needed;
• Assist with developing strategies to respond to and recover from a security breach;
• Responsible for educating the workforce on information security, through training and building awareness;
• Conducts periodic scans of networks to find any vulnerability; conduct penetration testing, which simulates an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party;
• Constantly monitor BET Software’s networks and systems for security breaches or intrusions;
• Installing of software that helps to notify the organisation of intrusions, and watching out for irregular system behaviour;
• Investigate security breaches, lead incident response activities to minimise the impact; thereafter lead a technical and forensic investigation into how the breach happened and the extent of the damage, and prepare reports and findings to be reported to management;
• Report on security status and implementation;
• Improve monitoring and alerts;
• Responsible for container security, Patch Management, GPO and Mime Cast administration and reporting;
• Enterprise knowledge and experience of Sophos End Point Protection Suite (EPO, DLP, Antivirus, Endpoint Encryption);
• Web security configuration and monitoring.

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We Want You:

Are you the tech-savvy dynamo we're searching for? BET Software is seeking an IT Helpdesk Team Leader, someone who can steer the ship, inspire a team, and keep the IT engine purring. As the overseer of our IT Helpdesk Technicians, your role is to design the roadmap for success, ensuring that daily tasks are planned, assigned, and executed with precision. Dive into the world of performance metrics, where you'll keep tabs on everything from incoming tickets to customer satisfaction, branch uptime, and network performance. But that's not all – you'll be the guardian of Service Level Agreements, the team's technical oracle, and the daily herald of IT Helpdesk statistics to our management team. If this reads like your calling, waste no time; apply now and become an integral part of our tech-driven journey!

You Bring:

• Diploma or Degree in Computer Systems (advantageous).
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA)
• Microsoft Systems Engineer (MCSE) (advantageous)
• Experience with Office 365 and Azure (advantageous)
• ITIL Foundation certification
• At least 3 years’ experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support.

What You’ll Do:

Leading the IT Helpdesk Team

• Provide daily direction and communication to team members to ensure helpdesk tickets are answered in a timeously, and efficient manner.
• Assist the team in resolving complaints and escalations from end users and management.
• Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
• Oversee the tickets to completion.
• Conduct scrum meeting with the IT Helpdesk Team as the scrum master.
• Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
• Be the point of contact for all time and attendance issues the team members might have.
• Interface when necessary with stakeholders or 3rd party vendors to obtain any assistance required.
• Ensure correct entries are inserted into the IT Service Management Tool 4Me and Genesys.

Technical Support and Escalations

• Provide hands-on day-to-day technical support for team members.
• Responsible for all connectivity alerts and backup alerts.
• Provide basic training on core software and hardware used.
• Point of contact for customer complaints or escalations.

Building on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile daily, weekly and monthly reporting on IT Helpdesk statistics.

Customer Centricity

• Feedback to customer on status of all unresolved escalated queries.
• Ensure protection of all user’s data in compliance with company policies.

Continuous Improvement

• Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements.
• Ensure attention is given to employee experience.
• Focus on a proactive approach rather than a reactive one.
• Evaluate, analyse and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations.

Admin and Technical Assistance for ADHOC Infrastructure Projects

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Living the spirit:

The job obligations of an IT Helpdesk Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below: 

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

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The Star Factory has an exciting opportunity for a Talent Development Manager to be based in Durban, KZN. The successful Team Member will be responsible for the Management of training and development for Bet Software, creating a training culture for the company, and mobilizing all the training resources of The Star factory to achieve these goals.

Advantageous:

• Relevant Degree.
• SDF- registered.
• Computer literate.
• Valid driver’s license

Responsibilities:

• Create the annual training plan for the company
• Continuous skills gap analysis at all job levels
• Manage the Star Labs hub (Graduate Programme), and in consultation, create new training programmes, assessing their effectiveness and reporting to the business
• Team Member development through ongoing consultation with the People team
• Co-ordinating the technical learning journey for each job description in the business
• Responsible for all leadership training and development
• Liaising with Star Factory in compliance reporting
• Create an effective learning environment at BET, incorporating online, remote, and face-to-face strategies.
• Reporting to management on regional training hours, areas of concern, and developments.
• Manage online learning platforms and reporting of outcomes to management.

Skills and competencies:

• Good communication and Interpersonal skills.
• Ability to take accountability and entail great problem-solving skills.
• Demonstrates exceptional attention to detail.
• Exceptional training management skills.
• Excellent administration skills
• Impressive planning, organizational and time management skills.
• Must be innovative, proactive and a strategic thinker.
• Excellent people management and relationship management skills.
• Must be results-driven.
• Exceptional presentation and reporting skills.