Current Vacancies at Hollard Insurance

Job Advert Summary    

• Working in the Central Data, Analytics & Data Science team, collaborating closely with Analytics Consultants and Data Engineers, the candidate will design, build and support data pipelines and data assets closely aligned to Business requirements, primarily in SQL on-premise, but also with some solutions in Azure. There is also opportunity to deliver Power BI reporting related to the data assets built.

Key responsibility:

ETL development
Outputs required to achieve this accountability:

• In collaboration with business users and the Central Data, Analytics & Data Science team, design, develop, test, maintain and support ETL processes, programs and scripts that reflect best practices for data management, error handling, operations logging and alerting, scheduling, job control, etc., whilst adhering to standards, guidelines, quality assurance reviews, testing protocol and Hollard Group standards.
• Assist with the management and ongoing maintenance and support of the overall ETL architecture by which systems are interconnected and data is passed among systems.
• Conduct root cause analysis and resolve production problems and data integrity issues and eliminate such through the application of process/system enhancements.
• Raise critical technical issues to vendors or key stakeholders in a timely manner where they would impact on delivery and quality of services and follow up on the technical resolution of such issues.
• Validate the data integrity and develop and maintain data validation routines.
• Key responsibility: Data warehouse development

Outputs required to achieve this accountability:

• Design, develop and administrate databases and data structures/models with due consideration to: the potential data queries and system feeds that will be generated from the tables; addition of timestamp and user ID columns as appropriate to identify the user and the time of the row addition or change; the use of standard abbreviations in table and column names; assignment of data types, nullability, and defaults for columns as appropriate.
• Create database objects such as tables, views, stored procedures, and indices.
• Create and update database documentation and procedures as appropriate.
• Key responsibility: General Role Expectations

Outputs required to achieve this accountability:

• To design, develop and maintain processes that extract data from transactional systems and other sources at set frequencies, manipulating this data according to set rules, and then loading the data into storage data structures to facilitate reporting and analytics.
• To design, develop and maintain the different data structures required to optimally structure, store and generally administrate this data depending on the way in which it is to be accessed and consumed for reporting and analytics.
• To design, develop and enhance reports and data extracts through which the business can consume the data and convert it to insights.
• Work with the team to support and enhance existing data assets and data pipelines.
• Provide the additional capacity required in the team to meet all Internal Customer needs, and build a pipeline of talent in the team with the objective to grow the candidate into the role of a Senior ETL Developer over time.

Required Knowledge and Experience    

• 2 years' experience in ETL integration with transactional systems / sources and 3 years (can overlap) working in a role close to solving business problems in a complex environment.
• Experience specifically in relational database design, modelling, implementation and maintenance is an advantage
• Experience in Python coding (within or outside of ETL development) is an advantage
• Any experience in the management/analysis of insurance processes is an advantage

* Candidates who do not meet the exact experience requirements will still be considered if they can demonstrate exceptional skills and aptitude for problem solving and learning for the period of their work history.

Educational Requirements    

• Preferred: BCom Informatics, BSc Computer Science, BSc Engineering or related qualification.
• Minimum: National Diploma in Information Technology or related qualification.
• Financial qualification/knowledge would be an advantage.
• BI Certification (e.g. Microsoft MCITP, Kimball Certification, etc.) would be an advantage.

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Job Advert Summary    

• The Business Analyst (BA) is responsible for a full range of activities which ensure the operational effectiveness and excellence of Hollard. The BA is the main link between business and IT and as such must have skills within both areas. Strong communication skills are required to elicit requirements, deliver solutions and resolve issues. The BA will be required to work on multiple projects concurrently and manage his/her time effectively. A friendly outlook on life with a can-do attitude.

Process

• Analyse and define Business requirements
• Produce Business Requirements Specifications (functional, business rules, communications and other)
• Produce accurate mapping of “As is” and “To be” processes
• Assist in identifying project risks
• Track delivery of requirements and provide regular, continuous and accurate feedback to project management team
• Participation in and sign-off of user acceptance testing, pilot and production testing
• Produce User Stories (when required).

General

• Adhere to set process standards
• Define and design business solutions that meet customer requirements
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)
• Perform efficient and effective JAD facilitation with relevant project stakeholders

Teamwork

• Build and maintain meaningful relationships with stakeholders
• Coach and mentor peers/juniors
• Customers/Stakeholders

Hollard is South Africa’s largest privately-owned insurance group. Your customers can and will range through all the business units within Hollard as well as our partners.

Required Knowledge and Experience    

• 5 or more years of Business Analysis experience
• 3 or more years within a SLDC/Agile
• Experience in the Insurance industry preferred.

Educational Requirements    

• Matric
• Business Analysis qualification
• Project Management qualification an advantage
• Product Owner qualification advantage

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Job Advert Summary    

• The Business Analyst (BA) role will need to fulfill a Product Owner role within the Life Solutions arena.  The BA is the main link between business and IT and as such must have skills within both areas. Strong communication skills are required to elicit requirements, deliver on solutions and resolve issues. The BA will be required to work on multiple projects concurrently and manage his/her time effectively. A friendly outlook on life with a can-do attitude.

Process

• Analyse and define Business requirements for Defects, Maintenance and Enhancements
• Produce Detailed User Stories for enhancements, maintenance and bugs
• Assist in identifying enhancement/task risks
• Track delivery of requirements and provide regular, continuous and accurate feedback to IT management and stakeholders
• Participation in and sign-off of user acceptance testing, pilot and production testing
• Manage Product Owner backlog and participate in all agile ceremonies

General

• Adhere to set process standards
• Define and design business solutions that meet customer requirements
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)
• Perform efficient and effective JAD facilitation with relevant project stakeholders

Teamwork

• Build and maintain meaningful relationships with stakeholders
• Coach and mentor peers/juniors

Customers/Stakeholders

• Hollard is South Africa’s largest privately-owned insurance group. Your customers can and will range through all the business units within Hollard as well as our partners.

Required Knowledge and Experience    

• 2 or more years Business Analysis experience
• 2 or more years within a SLDC/Agile
• Experience in Insurance industry preferred.
• Experience with API and Services advantageous
• Experience as a Product Owner advantageous

Educational Requirements    

• Matric
• Business Analysis qualification an advantage
• Project Owner qualification an advantage

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Role Objectives

• Comprehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation.

Key Responsibilities
Stakeholder Management

• Quality of relationships with Internal and external stakeholders and ensure that we build relations and reputation to maintain and create opportunities
• Customer experience (Complaints and Compliments management)
• Osti – maintaining 0% overturn ratio. Immediately assist and respond all Osti matters by including T/L
• Complaints received to be handled immediately and feedback provided (Include Team Leader on response)

Claims Management

• Ensure accurate analysis and reports based on the layered voice system:
• Manage my performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
• Contact made with clients within 24 hours
• Provide regular feedback to the claims department and client (every 48 hours).
• Regular notes and updates to be documented on SPM
• Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim.
• To ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed.
• Detail discussion of claim outcome after decision has been rendered.
• High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with.
• Ensuring claim finalization within mandate.
• Ensuring quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
• Ensuring that Investigations adds value to business (value chain)

Customer Centricity

• Embed TCF as a way of doing business
• Manage investigation to be in line with OSTI and SAIA guidelines to allow for fairness towards clients and still with effective outcomes (TCF)
• Senior Claims Consultants/ Administrators KPI
• To uphold the STOPS TCF vision in my day-to-day activities and processes:
•  Ensure that Hollard TCF standards are adhered to.
• Effectively manage customer complaints per the agreed processes.
• Ensure all complaints are logged on the system as required.
• Ensure all operational process align with the Hollard TCF standards.
• Perform other ad-hoc related duties as required:
• Ad-Hoc responsibilities could be added in line with business needs or requirements

Required Knowledge and Experience    

• 5 years Insurance Claims experience, within a motor and non-motor claims environment
• Short-term and Commercial insurance exposure
• Policy admin experience
• Investigation experience

Educational Requirements    

• Matric with excellent English results

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Role Objectives: 
To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered 
vehicles that have damages. Suggesting the final costing for either repairing the vehicles and or suggesting 
uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order.

Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book.

Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment.

Enhance the image of the company through the continuous delivery of efficient and effective customer 
service. Foster effective relationships with supply chain partners.

Technical support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities: 

 Technical expertise: 

• Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
•  Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and  timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer. 
•  Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic  requirements.
•  Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
•  Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured  value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
•  Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer  inconvenience is minimised.
•  Promote the fair treatment of customers in decisions and actions undertaken.
•  Adherence to system procedures and requirements.
•  Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
•  Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
•  Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.

 Partnership management: 

• Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a 
• professional manner. Ensure SLAs are observed.
•  Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level 
• agreements i.e., 48 hours turn-around time
•  Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in 
• initiatives around product development, processes, policy, and strategy. 

 Branch support: 

• Local branch support in terms of technical aspects of claims.
•  Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
•  Reporting: Produce required reports timeously including detailed analysis thereof. 
•  Recordkeeping: To be kept up to date at all times.
•  General: When required perform any other duties necessary for the operational effectiveness of the company 
• that is within your ability and scope.

Customer service:

• Maintain a high level of service to customers (internal and external) according to service level 
• agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.
•  Effective and timeous communication: Communicate in a professional manner with internal and external parties 

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
•  Experience of discussing repair methods and times with supply chain partners and have market credibility. 
•  Knowledge of commercial and industrial short-term insurance including:
•  Risk management
•  Claims procedure
•  Insurance terminology
•  Underwriting procedure (ability to interpret policy wording)
•  Reinsurance and treaties
•  Product knowledge
•  Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
•  B Relevant tertiary qualification advantageous