Current Vacancies at Hollywoodbets

You Bring:

• 4 years practical auditing/accounting experience
• Valid driver’s licence

A Bonus To Have:

• Completed or studying towards auditing.
• Pastel Evolution Knowledge.
• Completed SAICA Articles
• Own Transport.

What You’ll Do For The Brand:

• Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
• Ensure all transactions are accounted for in Pastel and reconciled.
• Reconciliation of Mobile Vouchers and ensuring adequate controls are implemented to safeguard the company against financial loss.
• Reconciliation of Tax2/Tax3 Data to ensure accuracy of gambling tax payments.
• Implementing controls for third party integrations and ensuring transactions are auditable.
• Escalate client debit balances and reconciliation variances that have not been cleared within the standard operating procedures/timeframe.
• Work closely with the development and operational teams to test interactions and new products.
• Ensure supporting financial records are accurate and reliable and available prior to new product deployment (data, tax, balances report and balancing the account reports). Where there are deviations to this notification of senior management is required.
• Oversee the deployment of new reconciliation software and/or related processes.
• Ensure daily reconciliation signoffs are performed by the team on the nominated software.
• Submit a daily report summarising key aspects of the daily sign offs.
• Identify and rectify weaknesses within procedures, processes, policies, and related internal control frameworks.
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques.
• Perform consulting activities and ad hoc assignments as they arise.
• Ensure deadline is met for relevant tasks.
• Timeous and accurate reporting of findings with material value or material risk
• Working on new projects.
• Legal agreements in place with all suppliers (where applicable).
• Creating, maintaining, and enforcing company policies and procedures.
• 100% compliance with health and safety regulations (where applicable).
• Compliance with relevant laws and regulations relating to iBranch operations.
• Regular risk assessments and maintenance of risk register.
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Maintenance of department process write-ups/ system descriptions and quarterly updating.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Ensure Monthly recons are finalised and saved with supporting photos on the designated software.
• Summarise the detailed daily findings on the designated software and submit a daily report to the Group iBranch Accountant and Group Risk and Finance Manager.
• Effectively deal with internal, external, SARS, NCA and BEE auditors.
• Promote declaration of all gifts and report suspicious requests to clear queries from departments responding to queries.
• To escalate a single shortage of R5k or greater to the Group Risk and Finance Manager.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations.
• Ensure that relevant IBranch Policies, Procedures, Manuals, and training manuals are maintained and updated accordingly.
• Ensure that various iBranch templates/forms/agreements/ T&Cs are maintained and updated accordingly.
• Key supplier relationship management.
• Source new products/innovations/robotics/artificial intelligence/predictive analysis.
• Development of existing products/software.
• Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals.
• Assist with company projects or lead company projects as allocated from time to time.

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You Bring:

• 1 – 2 years’ experience within a related field.
• Ability to work shifts.
• Computer literate -Microsoft Office.

A bonus to have:

• 1-2 years’ experience within a branch betting environment.

What You’ll do for the Brand:

• Monitoring Hollywood Retail branches cash recons during your allocated rostered shift and as allocated by your Supervisor\ or Manager Area\s or Region\s for monitoring will be explained to you at the beginning of your shift.
• Familiarize yourself with each branches cash drawer threshold limits and ensure that Clerks going over their respective limits are stopped by means or being blocked on the system or following the telephone protocol i.e. Senior Team Leader, Branch Manager, Area Manager, Regional Manager and lastly Risk Manager.
• Ensure that Betting Clerk monies are physically transferred to the Admin Back Office safe by means of telephonic confirmation with the STL or BM on duty.
• Required to send day end shift reports as well as Morning update reports.
• Required to send “Special Reports” to the Risk and Operations Manager in the event of an emergency cash situation at the branch.
• Required to assist the CMD Team Leader and\ or Risk Manager with other duties within the boundaries of Risk Management and Control.
• Providing “On the Job” training and mentoring for new recruits.
• Always following protocol and not bypassing chain of command.
• Carrying out yourself in a professional manner in line with standard business\ corporate practice.
• Allowed to speak with authority provided it is accommodated with respect to the other person\s
• Always practice good email and telephone etiquette.
• Subjecting yourself to a truth verification test periodically or on request by your Manager.
• Ad hoc task and requests.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

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You Bring:

• 6 Months to 1-year sales experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

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You Bring:

• Housekeeping experience.

What You’ll do for the Brand:

• Check the building for burnt globes and replace where necessary.
• Deliver milk to the tea coffee stations.
• Check aircons are working properly on all floors, especially first floor.
• Spray the parking areas with ant killer.
• Fill water coolers on all floors.
• Wash vehicles.
• Clean vending machine.
• Collect recycling paper from all departments and store in the cage.
• Clean the carport.
• Clean smoking sections and ensure smoking section is neat and tidy.
• Wipe toilet walls.
• Lubricate all metal door hinges.
• Wipe all internal glass doors and windows.
• Weed the front yard and generator area.
• Sweep the fire escape.
• Ensure that all fridges in designated areas are cleaned regularly.
• Wipe all air vents and fixtures.
• Wipe and check all fire extinguishers and hoses.
• Check the generator.
• Ad hoc tasks and requests.

Skills:

• Time Management.
• Optimal use of time to ensure maximum output and delivery as per required timeframes.
• Prioritize and anticipate timeframes.
• Identify possible delays in advance and plan accordingly.

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A Bonus To Have:

• 1-year cash management experience
• GAAP system experience
• Stock management
• Food and Beverage experience

What You’ll Do For The Brand:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
• Ensure takeaway area is neat and tidy prior to opening and at closing time. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to the F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct, if there is a shortage advise F&B Supervisor prior to opening.
• Greet and thank customers, always act in a pro-active and positive manner. Show interest to customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to customers/punters and answer questions about menu items.
• Advise on daily specials and make recommendations upon request.
• Promote food and beverage items.
• Communicate in a clear professional manner and address the customer in a respectable manner.
• Present orders beverages and/or food timeously.
• Maintain a friendly smile and a good attitude with every customer.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising customers/punters on delays and regularly communicating the status of the order.
• Ensure customer complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the F&B Supervisor.
• Collect payments from customer either by cash or card and correctly record the payment. Thank the Customer/punter for the tip.
• Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

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Minimum Requirements:

• Valid driver’s license.
• Computer literate.
• 5-10 years’ experience in a similar position.
• Proven writing skills backed up by a portfolio.

Advantageous:

• Degree or Diploma in English/Communications or similar.
• Brand Ambassador campaign management.
• Stakeholder relations.
• Excellent organization and communication skills.
• Proven negotiation and people skills.

Key Responsibilities:

• Refine and expand the strategy for existing partnerships and implementation and reporting thereof aligned to the brand marketing strategy.
• Research and develop a list of potential sponsorship opportunities that complement the brand and its objectives.
• Create sponsorship packages for properties within the group and create a framework to commercialize and monetize these properties.
• Develop and maintain relationships with existing and potential sponsorship clients and commercial partners.
• Review negotiate and maximize the value of existing and new Commercial agreements.
• Manage of all portfolios and mentor the sponsorship marketing Team.
• Identify, plan and drive initiatives / campaigns aligned and provide support to the Marketing Team where required.
• Plan and monitor our Brand Ambassador and Influencer programmes and ensure that these deliver a meaningful ROI to the business.
• Draft a strategy that has clearly defined objectives and ensure that these are being measured, optimized and reported on an ongoing basis.
• Create positive collaboration between Brand Ambassadors and Influencers and Hollywood Bets. Leverage positive ROI with these relationships.
• Meet all stakeholder needs in line with Hollywood Bets’ vision and business objectives.
• Review, track, advise and report on supporting operational plans to ensure the effective and efficient implementation of the Hollywood Bets’ strategies and goals.
• Must possess excellent communication and leadership skills.
• Define, implement, analyze and report on a variety of performance measures that align with the sponsorship strategies.
• Establish and maintain a comprehensive stakeholder analysis and reporting to ensure the effectiveness of our sponsorship programme.
• Effectively resolve escalated issues and implement measures to prevent reoccurrence.
• Define, continuously improve and drive adoption of the processes, governance, tools and technology, methods and standards to establish optimal practices.
• Create and execute a capability plan (Includes skills, resources and succession) to address current and future Team capabilities required for the delivery of services.
• Coach, mentor and develop Team to improve individual performances and ensure Team Members' growth and contribution to the Team and company culture.
• Professionally represent Hollywood Bets at all times.

Skills:

• Good communication and interpersonal skills.
• Must have a strong sense of accountability.
• Must have a strong sense of customer focus.
• Must be results driven.

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You Bring:

• A solid knowledge of South African Labour Legislation
• A minimum of 2-3 years’ experience in a related role

A Bonus To Have:

• Diploma/Degree in a related field
• Knowledge of labour law outside of South Africa

What You’ll Do For The Brand:

• Provide expert guidance on labour law matters.
• Assist to mediate and resolve workplace disputes.
• Liaise with the external Service Providers to ensure all internal and external disciplinary matters are effectively managed and finalised.
• Assist with the drafting and review of warnings and disciplinary charges.
• Compilation and submission of IR reports.
• Assist with the Management of the Incident requests and queries.
• Collaborate with HR Team Members and Managers alike to create a positive work environment.
• Provide input into the development of proactive IR strategy.
• Research and collate relevant policies and procedures to enhance the workplace relations.

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You Bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You’ll Do For The Branch:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.     
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested. 

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

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You Bring:

• Valid driver’s license.
• Sales or Business Development experience.
• Management experience.
• Strong Financial Acumen.

A Bonus To Have:

• Relevant Diploma/Degree.
• Project Management experience.
• Customer Service experience.

What You’ll Do For The Brand:

• Possess excellent base knowledge of all areas of the business including but not limited to products, processes, partnerships, campaigns, finance, compliance, regulations, operations, customer service, payments.
• Manage, supervise and direct internal teams and resources as and when required.
• Develop business strategies to enhance the functionality of all areas of the business and ensure all strategies drive operational effectiveness and ultimately profits.
• Actively source and implement new business opportunities to streamline the betting experience and increase the customer base across platforms, for example search engine optimization, evaluate different payment mechanisms, partner with new affiliates to increase the distribution etc.
• Conduct competitor analysis to identify strengths, weaknesses, opportunities, threats and develop strategies to ensure our platforms have a competitive edge above other websites and mobile platforms in the market and taking into account the culture and customer profiles related to their country.
• Leverage technological advancements to create a competitive edge. Redesign of website and mobile interphase. Working closely with internal department such as software development, marketing, betting support center and events management for example in designing the website/mobile site whilst taking into account the user requirements and experience.
• Develop and drive new projects with project plans, specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
• Manage marketing campaigns involving a variety of products and customer groups linked to player acquisition and player retention.
• Identify, approach and initiate relationships with possible service providers that could increase the businesses product offerings.
• Manage and report on all products, service providers, affiliates, and other business areas to understand where revenue and profit is being generated from.
• Consult with all departments to manage efficiencies in the department and enhance department workflow processes.
• Daily, Weekly and Monthly management reporting.
• Any other related duties that might be required.

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You bring:

• Computer Literate.
• 2 - 4 years' experience in a supervisory and/or anti-money laundering/FIC role.

A bonus to have:

• Completed or studying towards a Diploma/Degree, majoring in risk management or accounting.
• Anti-money laundering, compliance, or anti-fraud professional membership or qualification.
• Valid Driver’s License.

What You’ll Do For The Brand:

Financial Metrics/Operational Duties:

• Monitor and review risk grading, transactional monitoring and betting risk.
• Assist with risk assessment, audit review, monitoring & managing compliance within the business.
• Identify gaps or opportunities for improvement in AML policies, procedures and processes.
• Develop risk mitigation strategies including applicable internal controls.
• Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity.
• Look after records of high-risk clients and report suspicious activities, if any.
• Contribute to training and development of the team.
• Meet all regulatory requirements and recommendations for anti-money laundering compliance.
• Lead teams to monitor, investigate and advice concerned parties by establishing clear accountabilities, roles and responsibilities to manage money laundering risk.
• Oversee and implement an ongoing AML training program for other employees.
• Monitor and scrutinize all betting risk reports to identify possible fraud.
• Investigate any possible fraud and conclude accordingly.
• Remain up to date with all the betting software updates and related risks.
• Monitor and audit event creation, pricing and results.
• Assist with operational procedure enhancement across all betting functions.
• Remain completely independent and adhere to the confidentiality of the role.

People:

• Build effective and efficient teams that are committed to organizational goals and initiatives.
• Effective leadership of the team – ability to create a compelling vision, demonstrate flexibility in approach and motivating of team members.
• Creation, approval and maintenance of roles and job descriptions and KPIs/KPAs.
• Performance management of team members.
• Enforce ethical, honest, transparent, fair work environment.
• Approve and identify training as and when needed for team members.
• Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review).
• Adequate recognition of team member efforts and motivation of team members.
• Talent retention (through role creation, career path planning).
• Succession planning.
• Sustainable morale and team building.
• Ethics and fraud workshops.
• Recruitment and related interviews.
• Induction and comfort of new team members.
• Appropriate and fair leave planning.
• Monitor sick leave.
• Approval of leave, bio time, phone usage.
• Implement HR initiatives.
• Monitor team member productivity, punctuality, breaks and smoke breaks etc.
• Approve and monitor overtime.
• Promotion of a healthy and fair work environment.

Compliance, risk and quality:

• Legal agreements in place with all suppliers (where applicable).
• Create, maintain and enforce company policies and procedures.
• 100% compliance with health and safety regulations (where applicable).
• Compliance with relevant laws, regulations and affiliated professional standards.
• Regular risk assessments and maintenance of the risk register for the Internal Audit Function itself.
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Maintenance of Internal Audit’s own department process write-ups/ system descriptions and quarterly updating.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Group Internal control accountant and Finance executive.
• Effectively deal with internal, external, SARS, BEE and any other auditor/regulatory/oversight body in the normal course of business.
• Report suspicious behavior and fraud findings immediately.
• Promote declaration of all gifts.
• Promote non acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations.

Growth and new markets/products:

• Key supplier relationship management.
• Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive analytics.
• Develop existing products/software.
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals of the broader group.
• Assist with company projects or lead company projects as allocated from time to time.