Current Vacancies at Intelligent Debt Management

What the BA will do:

• Engage with relevant business stakeholders, vendors and technology teams at all levels
• Gather in-depth information on a given problem or opportunity through research, interviews, facilitated sessions and data analysis
• Analyse the information using various frameworks and tools to clearly articulate the problem or value of the opportunity
• Gather and document the requirements to solve the problem
• Generate viable solutions and select the most appropriate solution that balances competing requirements
• Lead the solution design with the relevant stakeholders
• Hand over the requirements to the relevant teams to execute the solution
• Grow the knowledge base of the team and the organisation to improve what we do

An ideal candidate has: 

• Excellent analytical and problem-solving skills 
• A bachelor's degree in Business Analytics, Engineering, Computer Science or related field
• 2+ years professional experience in business analysis
• Strong organizational and communication abilities
• A good understanding of data analysis to drive insights

We are looking for someone that: 

• Has excellent negotiation skills
• Is proactive and results-orientated
• Is dependable, with a strong sense of ownership
• Act with openness, honesty, and integrity
• Has great time management skills and ability to work with minimal supervision
• Can operate in high pressure situations and can multitask without jeopardising judgement

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Key Responsibilities: 

• Providing support and recommendations to clients’ financial problems by acting as intermediary between JustMoney Protect and DebtBusters and future partners through: 
• Identifying solutions that clients need through assisting clients with 
• Improving their credit score  
• Financial review 
• Budget review 
• Debt Consolidation 
• Insurance product offerings  
• Transferring live calls to: 
• Financial Consultants of clients in need of Debt consolidation or debt relief 
• JustMoney Protect of clients in need of Insurance solutions
• Handling Proactive Outbound calls to encourage engagement with client 

Key Requirements: 

•  Must be more than 6 months employed in current position  
• Must have no valid disciplinary issues on file 
• Knowledge on the National Credit Act and FAIS Act (highly beneficial) 
• Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products 
• Qualifications – Degree

Key competencies:

• Principled and ethical behaviour that upholds IDM’s vision and values 
• Strong communication skills (Verbal and Written) 
• Strong time management skills. 
• High attention to detail and strong analytical skills 
• The ability to prioritise and handle multiple tasks at the same time. 
• Ability to quickly adopt new processes and procedures. 
• Target driven. 
• Able to work well in a team. 
• Willingness to work flexible hours