Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief sol...
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Providing support and recommendations to clients’ financial problems by acting as intermediary between JustMoney Protect and DebtBusters and future partners through:
Identifying solutions that clients need through assisting clients with
Improving their credit score
Financial review
Budget review
Debt Consolidation
Insurance product offerings
Transferring live calls to:
Financial Consultants of clients in need of Debt consolidation or debt relief
JustMoney Protect of clients in need of Insurance solutions
Handling Proactive Outbound calls to encourage engagement with client
Key Requirements:
Must be more than 6 months employed in current position
Must have no valid disciplinary issues on file
Knowledge on the National Credit Act and FAIS Act (highly beneficial)
Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products
Qualifications – Degree
Key competencies:
Principled and ethical behaviour that upholds IDM’s vision and values
Strong communication skills (Verbal and Written)
Strong time management skills.
High attention to detail and strong analytical skills
The ability to prioritise and handle multiple tasks at the same time.
Ability to quickly adopt new processes and procedures.
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