Current Vacancies at Old Mutual South Africa

Job Description

The Digital Content Editor will develop Old Mutual Limited's web, email, social, and mobile presence through digital content that aligns with Old Mutual Limited’s strategies, products, and segments.
This is a hands-on role that requires strong digital editing and copywriting expertise with knowledge of social and content writing and financial nuances within a Pan-African context.
The ability to work within a multidisciplinary agile team that delivers content that engages with our primary audiences in South Africa is key to success in this position.

The perfect candidate will keep an eye on changes to the media landscape that will influence concepts and make projects innovative and fresh.
A professional outlook is required to handle any copy amendments requested by the team and Marketing head, and meticulous research skills will ensure all copy is accurate and factual.
You will need to create eye-catching headlines and copy for product and business, financial articles, web banners, infographics, animations, and interviews as well as research themes and topics, and expertly craft their content ideas for coherent consumer experiences.

Throughout the process, content writers work closely with the marketing team for Old Mutual Rewards and Smart Goals. UX, UI, and development teams, and business units within multiple countries on the African continent to unpack new content ideas for engaging with the various audiences. Drive the content aspect of consumer and market research and discover what kinds of content their customers want to see in each respective country.

Role Description & Key Result Areas:

• Collaborate with the marketing team of Old Mutual Rewards and Smart Goals, as well as agile delivery teams in the conceptual development of original content for web, app, SMS, WhatsApp, SEM, social, and email.
• Create engaging stories for on-site/page storytelling.
• Researching industry-related topics (combining online sources, interviews, and studies).
• Manage and drive video production for interviews and stories where needed.
• Develop sales content articulating financial products in a consumer-friendly way.
• Generating ideas for new content types identifying customers’ needs and gaps in our content and recommending new topics.
• Analyse content engagement and lead metrics and provide continuous improvement and iterations as needed.
• Collaborate with other disciplines and streams to create innovative content ideas appropriate to the business units.
• In coordination with the publishing team, ensure articles are added to the website with appropriate and necessary graphics using ContentStack.

Minimum Requirements:

• Matric Certificate, and a relevant degree or diploma in journalism or creative writing.
• 5 years of digital content writing experience with a record of achieving results.
• Strong visual and aesthetic sense to accompany your copy, with a broad understanding of photo and videography principles for mobile-first content that drives engagement and builds audiences.
• A well-rounded portfolio that showcases an on-brand literary tonality and voice that lends well to a range of audiences
• Understanding of storytelling and what makes an engaging story.
• Ability to work at speed in a fast turnaround environment, without sacrificing quality of content.
• Experience with CMS’, social, and digital ad production platforms.
• Strong working knowledge of SEO is required along with working knowledge of Google Search Console.
• You need to be on trend with all global content best practices / Internet Savvy/ affair with popular culture.
• Strong ability to track and measure the performance of content.
• A portfolio of relevant work that demonstrates skill level and independent ability to deliver.
• Strong interpersonal, presentation, and relations skills.
• Keen attention to detail.
• Strong collaboration skills.
• Experience doing research using multiple sources.
• Ability to meet deadlines, no matter what it takes, whether working independently or as part of a team.
• Demonstrate understanding in content strategy and marketing concepts and best practices.

Nice to have's

• Proficiency with SEM tools like SerpStat, Screaming Frog, Adwords
• Experience with ContentStack and GatherContent is highly advantageous
• Passion to fill in any gaps in your digital content knowledge and quickly gain a tactical knowledge through application and analysis.
• Demonstrating expertise in behavioral economics principles within content writing

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Key Focus Areas

The Product Manager will be required to oversee all aspects of the product life cycle, from research and analysis to the creation of a roadmap, while acting on feedback and data analysis to constantly improve customer experience and the product/service to, driving commercialisation and growth of products/channels.

The Product Manager will also drive the process of developing solutions, executing market releases, and managing the product or service across all digital channels. The Product Owner is accountable for the digital solution and will work with cross-functional teams to ensure that a product or service meets consumer needs and achieves the agreed business benefits and outcomes.

Key Result Areas

• The Product Manager works with the teams in an Agile environment to translate features into stories, including agreed acceptance criteria, business benefits and measurable outcomes.
• Defining the Minimum Viable Product (MVP) for different use cases/scenarios of solutions.
• Prioritising requirements based on business benefits and managing the product backlog, including backlog refinement.
• Looking for opportunities to innovate within their scope of work to ensure that proposed solutions can compete in the market and are aligned to “best in class” offerings.
• Ensuring that channels/features, which are available to customers, are performing as defined in the relevant SLAs and non-functional requirements.
• Clearly articulating and communicating channel/feature roadmap with associated benefits to stakeholders.
• Tracking and reporting on progress of committed outcomes and benefits.
• Active involvement in team and program meetings, feature writing (if required), Product Increment (PI) planning, all team sessions including daily stand-ups, sprint reviews, sprint retrospectives, sprint planning and backlog refinement, Product Owner syncs, and Program syncs on the program level.
• Work closely with the Scrum Master to ensure that all the pre-requisites for PI planning are completed and teams are prepared in advance for the PI planning sessions.
• Driving iterative releases/business value delivery through Product Increments (PI).
• Ensuring alignment between work delivered and stakeholder expectations as defined in the feature statements.
• Contributing to the vision and strategy. While this is mainly the Product Manager’s responsibility, the Product manager will be required to provide input.
• Writing and prioritising features with acceptance criteria to guide the team and align stakeholders in the long-term and the short-term product roadmap.
• Understanding and actively removing impediments to team performance that are raised by either the Scrum Master or team.
• Effectively communicate risks to stakeholders.
• Communicating and aligning with other Product managers/ product Owners when inter-team dependencies and trade-offs are required.
• Actively driving the Go to Market process in the team.
• Working closely with the team to prepare for and lead demos to stakeholders.
• Working with the team and service managers to ensure that all production issues and escalations are closed out timeously.
• Reporting and tracking customer experience and performance measures for the platform/feature.
• Work across multiple teams to coordinate delivery efforts and business outcomes.
• Drive adoption and growth of product for value realization

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Job Description

The Data Visualization Specialist assists customers (and advisers) in understanding their financial life. They leverage data visualization techniques to simplify complex financial information, drive informed decision-making, and ultimately empower clients to take control of their financial futures. They oversee the entire process of creating visual analytical applications, from designing mock-ups and storyboards to delivering a fully functional final product

Key Focus Areas:

• Data analysis to understand data patterns and relationships.
• Conceptualises and architects creative ideas & concepts for different applications for clients and advisers. 
• Collaborate with various team to create mock-ups and storyboards to plan the visualization design.
• Apply design principles to create visually appealing and easy-to-understand visualizations.
• Select and use appropriate visualization techniques (charts, graphs, maps, images)  tools to rapidly generate impactful, interactive visualisations.
• Develop interactive dashboard that allow users to explore data and gain insights and understand complex trends and patterns .
• Ensure the accuracy and reliability of visualizations by conducting rigorous testing.
• Drives exciting developments in the data visualization arena including virtual and augmented reality, immersive analytics, Smartphone-friendly data visualizations, creating visualizations from data sources increasing in both variety and complexity, and emerging cognitive frameworks.
• Redefines internal customer experiences by improving the effectiveness and accuracy of visualized data in capturing critical insights from business data through harnessing natural language processing abilities, AI and machine learning.
• Overall, good data visualization should simplify data. It should make analytical tasks, such as making comparisons or understanding causality, providing insights into a data set, exposing and recognizing patterns or relationships easier and more effective. The best uses of data visualization will have a balance between form and function. This meaning the visual representation of data should not only be visually attractive, but also informative. 

Qualifications and requirements:

• Degree /3 year Diploma in Graphic Design/ Data Science, Statistics
• Minimum of 3 – 5 years’ experience in a data visualisation role in an Analytics or Data Science team
• Experience in Data Visualisation software (e.g. Tableau, PowerBI, Qlik etc.) 
• Experience in MS Office suite (such as PowerPoint) and design tools (e.g. Adobe Photoshop, Canva, Piktochart)
• Demonstrated experience in modern visualisation tools and techniques with a portfolio of examples
• A grasp of user experience (UX) and user interface (UI) design principles is important for creating user-friendly and intuitive dashboards and interfaces
• Familiarity with financial products that allows for the creation visualizations that are contextually relevant.
• Understanding of basic statistical concepts to choose appropriate visualization techniques and accurately represent data
• The ability to interpret data accurately and extract meaningful insights .
• The ability to tell a compelling story through data.

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Aspires to be a Financial Advisor

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

Bachelors Degree (B), High School (Grade 12) (Required)

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Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

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Job Description

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.

Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes. Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses. Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance. Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance. Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills. Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently. Maintains branch operations through effective expense and cost management in support of branch profitability. Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch. Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively. Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units. Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

go to method of application »

Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

Skills

Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales

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Job Description

To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts

• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standard

Education

National Certification (Nat Cert) (Required)

go to method of application »

Job Description

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.

• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

go to method of application »

Job Description

This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.

Provides telephonic and face-to-face service to customers. Adheres to service and quality standards. Adheres to business, process and compliance rules. Moderate to high level of technical knowledge. Multi skilled across product and process relevant to the business area.