OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
Read more about this company
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
OneCart is looking to hire a Business Analyst who will be responsible for analysing a company's financial and business risk position and recommending relevant policy actions by collecting, mining, monitoring, and studying data.Responsible for determining the potential consequences of performing business actions. The business analyst will also be responsible for bridging the gap between IT, finance and the business operations using data analytics to assess processes, determine requirements and deliver data-driven recommendations.
CORE ACTIVITIES & ACCOUNTABILITIES
- Contributes to shareholder value by delivering on business financial performance by minimising business risk.
- Responsible for analysing, monitoring and reconciling agreed card transactions.
- Responsible for identifying fraud, analysing/investigating fraudulent activities, managing fraud and communicating any business risk to the Head of Finance and relevant management.
- Responsible for verifying payments, of processed refunds, and establishing trends of fraudulent activities as directed by the Head of Finance.
- Responsible for collecting financial data to determine possible losses and gains related to ongoing business operations or new projects as directed by the Head of Finance.
- Responsible for identifying areas of weakness and providing recommendations to management to improve business processes by providing solutions.
- Responsible for documenting business processes and requirements.
- Responsible for automating business processes.
- Responsible for analysing data better to understand potential risks, concerns and outcomes of decisions.
- Responsible for creating reports, summaries, presentations and process documents to display results.
- Responsible for distributing business risk reports to the Head of Finance and Management.
- Responsible for evaluating business and finance records to determine the level of risk as directed by the Head of Finance.
- Responsible for monitoring internal and external data points that may affect the risk level of a decision.
- Responsible for Identifying economic and financial trends that may present a risk to the company as directed by the Head of Finance.
- Analysing and evaluating the company's current business processes and identifying areas of improvement.
- Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern.
- Presenting ideas and findings in meetings.
- Training and coaching OneCart members on financial risk.
- Creating initiatives depending on the business's requirements and needs.
- Developing projects and monitoring project performance.
- Collaborating with different users and stakeholders to mitigate risk.
- Preparing reports on financial and risk performance to Massmart.
- Sharing effective business processes.
- Responsible for designing, creating, analysing and preparing financial and risk reports.
- Responsible for distributing risk reports to the Head of Finance and relevant departments.
- Responsible for designing and creating risk dashboards for the OneCart team.
- Responsible for automating risk reports and dashboards.
- Responsible for providing input into monthly financial reporting and analysis.
- Maintain a positive attitude
- Take ownership of driving your career development (skills and knowledge)
- Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
- Communicate effectively, maintain relationships
- Follow any lawful and reasonable instruction from your line manager
- Act as part of the Finance team by assisting other members of the team to achieve common goals
- Consistently live and be an example of the Company's values
- Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
- Adherence to the company policies and associated company policies and procedures
JOB SPECIFICATIONS
- BCom in Finance or bachelor's degree and relevant business experience in the related field
- A minimum of 3- 5 years of experience in Business or Financial Analysis
- Experience creating detailed reports and giving presentations.
- Experience leading and developing top-performing teams.
- Experience in leading and supporting successful projects.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail