Current Vacancies at SimplePay

Customer Support Specialist (Level 1)

Do you love helping people? Have a passion for technology? Strong analytical skills and the initiative needed for creative problem-solving? If so, keep reading...

Joining our Customer Support Team in a Level 1 position is a great opportunity for a young individual looking to gain valuable work experience in an environment with plenty of growth opportunities. We offer full onboarding and training (no prior payroll knowledge required) and give all employees the space and guidance to chart their own course within the business and fulfill their potential.

Please note: This will be a remote position. Candidates from all over South Africa will be considered, but as our offices are based in Cape Town, preference may be given to Cape Town-based applicants.

Core Responsibilities: 

• Providing telephone, email, and online chat support.
• Providing payroll and system navigation support.
• Probing to understand a customer's concern better.
• Directing customers to correct Help Site articles to resolve their issues.

Experience Requirements:

• A minimum of a matric exemption.
• A minimum of 1 year's experience in a similar role.
• Technical aptitude and ability to learn software programs.
• Strong numerical ability and analytical skills.
• Exemplary written and verbal communication skills.
• Exceptional attention to detail.
• The ability to interpret and understand a customer’s issue.
• A fast, reliable internet connection and suitable workspace.
• Being able to work in a team.
• Enthusiasm to learn and take on additional tasks beyond the role requirements.

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Great at Java but tired of working for the bank? Want to create products that users love instead of spending a week just adding a field to a form? Join us at SimplePay, where we're pursuing a modern approach to Java, using the Kotlin language.

Summary of the Role

• Stack
• Kotlin (familiarity with JRuby will be a bonus) 
• PostgreSQL (mostly through an ORM, but raw SQL queries do come in handy sometimes)
• Others: Jenkins, AWS, Sentry, Vue.js where it makes sense

Responsibilities will also include

• Working on Infrastructure as Code, using AWS CDK (in Kotlin)
• Experience
• Due to our full pipeline, we are ideally looking to hire developers who have at least 5 years of software development experience in  Java web development, with a back-end focus (bonus points for Kotlin experience). Ideally, your experience will have included working with systems that have substantial levels of business logic as our work deals a lot with the intersection of HR, payroll, regulatory, compliance and reporting concerns.

You will also need

• Good knowledge of SQL (bonus points for PostgreSQL)
• Strong grasp of object-oriented design, bonus points for DDD knowledge
• Ability and willingness to learn substantial amounts of domain knowledge - full training provided
• Location
• Full-time or hybrid remote in our awesome Cape Town offices or fully remote anywhere within UTC+0 to UTC+8 time zones. Your choice.

Additional Details

• In the "Additional Details" section of the application, please include:

The time zone in which you reside,

• A link to a PR created or an issue logged for an open-source project, and
• Tell us why you would like to join SimplePay specifically.

go to method of application »

Summary of the Role
Stack

• Ruby on Rails (we mostly do work on the back-end)
• PostgreSQL (mostly through ActiveRecord, but raw SQL queries do come in handy sometimes)
• Others: Sorbet, Jenkins, AWS, S3, Sentry and Vue.js (where it makes sense)

Experience

• Due to our full pipeline, we are ideally looking to hire developers who have at least five (5) years of software development experience in Ruby, or highly experienced polyglots who at least know some Ruby.
• That said, if you fit the rest of the bill and are keen to learn Ruby and Rails while contributing meaningfully to our clients and working with a dedicated and passionate bunch of people, this could be a good fit for you.

The work will include

• Doing direct integrations with other systems (including governments and hopefully banks in the future).
• Expanding our API for other systems to integrate with us.
• Technical design and implementation of new features.
• Optimising for performance.
• Squashing bugs.
• Improving security.

Location

• Full-time or hybrid remote in our awesome Cape Town offices or fully remote anywhere within UTC+0 to UTC+8 time zones. Your choice.
• Cover Letter

In the "Additional Details" section of your application, please include:

• The time zone in which you reside,
• A link to a PR created or an issue logged for an open source project, and
• Tell us why you would like to join SimplePay specifically.