Current Vacancies at Telkom

Core Description

• Responsible for the identification, measurement, control and minimisation of loss associated with uncertain risks throughout the ICT environment.
• The development, documentation, implementation and monitoring of an Information risk management framework including policies, standards, procedures, and security architecture to ensure delivery and awareness of sound Information Security management practices company wide, including compliance with national legislation and international standards.
• Researches and stays abreast of worldwide best practice and regulations.
• Provides support and consultancy with respect to risk management practices and concerns within IT and business architectures, applications, changes, solutions and operational processes.

Job Responsibilities

• Information Security Risk Management
• Report on Enterprise Information Risk
• Research, Identify and Assess Information threats to business (New and existing)
• Project and Change Consultation and Assessment of Risk
• Information Risk assessment, rating, management, and resolution
• Represent Information Security in Governance and Business processes
• Monitor, Assess and Report on Operational Security Assurance process
• Information Security Governance
• Create/ Maintain/ Communicate Information Security Policies and Standards
• Ensure Regulatory and Security Policy Compliance and Business Risk alignment
• Manage Policy review, update and approvals process
• Support Security Governance Forum and ISMS Processes
• Maintain Information Security Strategy ensuring Business Strategy Alignment
• Ensure Information Security Awareness of Policy and Business Risks
• Information Security Architecture
• Ensure Enterprise Security Architecture aligns with business requirements and risks
• Advise and recommend Technical Security direction in support of Enterprise Security Architecture
• Define, Assess and Communicate Information Security elements within Business and IT Architecture
• Information Security input to Business cases and projects
• Ensure Information Security Architecture requirements are met within all systems and processes

Competencies

• Managing Risk
• Acting Decisively
• Testing and Troubleshooting
• Sharing Information

Core Competencies
Core Functional Knowledge/ Skills     

• Information Risk Assessment and Management; Change Management and Change Risk; Security Standards, Policies and Practices; Information Risks within Systems and IT Architecture; Information Risks within people and processes; Enterprise and Security Architecture; Operational Security Practices and Management Information Security Awareness; Analytical and investigative; Communication and Interpretation; Decision making; Problem solving; Project and complex task management; Risk Awareness and explanation    

Competencies (Behaviour) 

• Integrity; Assertive; Confident; Initiator; Supportive; Persuasive; Team Player; Problem Ownership

 
Education

• NQF 6: 3 year Diploma/ National Diploma in Information Technology

Experience

• 3 Years relevant experience

Certifications
Special Requirements

• Valid Drivers license
• Security clearance/Integrity assessment
• Ability to work after hours
• Physical Requirements
• Key Stakeholders

Additional Information
Certification:

• Preferred: CISM, CRISC; CISSP, CISA, SABSA
• Optional: CoBIT, TOGAF, ITIL

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Core Description

Under limited supervision, develop an architecture framework that will enable Telkom to anticipate possible security threats and identify areas of weakness in a network system while responding effectively and promptly to possible breaches of security. Develop technology standards and architecture and acquisition or management plans. Draft Security Architecture documents for specific projects or programs clearly articulating goals, constraints, and rationale for architecturally significant decisions. Conduct security architecture reviews periodically to evaluate and address security standards adherence. Updates job knowledge by tracking and understanding emerging security practices and standards, participating in educational opportunities, reading professional publications, and participating in professional organisations. Provides support and consultancy with respect to risk management practices and concerns within IT and business architectures, applications, changes, solutions and operational processes.

Job Responsibilities

• Create reference architecture covering network segmentations, software-defined perimeter, certificate management, identity, and access management, managing privilege accesses, application integration.
• Prepare and maintain technical design documentation, diagrams and other architectural artefacts.
• In addition to the core architectural skillset, the ideal candidate will be keen to maintain a low-level understanding of how technology works, be comfortable having administrative systems access, and be confident assisting engineering teams to troubleshoot issues across complex distributed systems.
• Contribute to the development of solution architectures in specific business, infrastructure or functional areas.
• Identify and evaluate alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Ensure Enterprise Security Architecture aligns with business requirements and risks.
• Advise and recommend Technical Security direction in support of Enterprise Security Architecture Define
• Assess and Communicate Information Security elements within Business and IT Architecture Information Security input to Business cases and projects.
• Ensure Information Security Architecture requirements are met within all systems and processes.

Competencies

• Acting Decisively
• Managing Risk
• Sharing Information
• Testing and Troubleshooting

Core Competencies

FUNCTIONAL KNOWLEDGE

• Cybersecurity and Data Privacy;
• Some experience in Security Architecture, with the ability to define security blueprints, define threat models, and assess solutions, define security principles and security standards;
• Some knowledge and application of risk assessments, security architecture reviews, definition of reference architecture, application of Info security practices and technologies;
• A high level of learning agility to keep up with ever-changing business needs architecture changes, vendor/ supplier offerings and service changes

FUNCTIONAL SKILLS

• Security design and architecture expertise across the development lifecycle utilising agile methods; Good people skills; Able to work and manage own time independently; Ability to translate business requirements into technical objectives for development teams

COMPETENCIES (BEHAVIOUR)

• Analysis; Strong communication skills; Enabling and informing risk-based decisions; Research and innovation; Specific security technology and understanding; Understanding security implications of transformation; Produce reports; Experience working in an agile development environment

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Certifications

• TOGAF
• SABSA
• A security industry certification is preferred including but not limited to CISSP, SSCP, CISM, SANS GSEC, ECSA, ECSP, and Security+.

Special Requirements

• Ability to work outside of normal working hours

Physical Requirements

• None

Key Stakeholders

Additional Information

Certification, Qualifications and Experience:

• Optional certification: CoBIT, CISA, ITIL
• Degree or Diploma in IT or Information Security.
• Practical experience in IT or Information Security, of which two years must include an enterprise architecture or Information Security role. Alternatively, 1 to 3 years’ experience, with a combination of experience across End User Computing, Infrastructure and Cloud.

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Core Description

• Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.

Job Responsibilities

• Tactical/ Operational supplier relationship management
• Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts
• Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
• Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
• Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
• Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
• Dispute resolution
• Manage team

Strategic supplier relationship management:

• In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
• Is responsible for supplier relationship management and performance management
• Executes supplier development activities
• Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
• Assesses and defines the supplier risk management plan and mitigation actions
• Manages internal customer relationships
• Supports the management of internal client feedback and query resolution on supplier performance
• Administers periodic surveys to measure customer feedback for continuous improvement
• Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
• Improves and reinforces procurement's profile and recognition within the internal customer community
• Acts as a source of expert market knowledge, insight and advice to customers
• Manages contract compliance and payment terms as per Openserve policies
• Closely monitors contract compliance and flags areas of non-compliance for corrective action
• Identifies methods for optimising user compliance and customer satisfaction
• Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance
• Manages people performance and development
• Manages the performance, development and implementation of his/her team's learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
• Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

Strategic and adhoc

• Ensure process and systems were applicable are designed and implemented to increases efficiencies
• Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
• Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

Competencies

• Acting Decisively
• Demonstrating Self-Insight and Awareness
• Driving Continuous Improvement
• Controlling Costs

Core Competencies
FUNCTIONAL KNOWLEDGE

• Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering; Contracting/ Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship; Procure to Pay; Spot Buy e-Sourcing; Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management; Must have a good understanding of the ICT industry, with a focus on the telecommunications market and trends; An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

FUNCTIONAL SKILLS

• Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning; Strategic Agility; Challenging & Influencing; Adherence of Process & Policy; Business and financial analysis; leading High Performance Teams; Managing & Leading Change; Negotiation skills; Ability to develop strategic relationships and maintain professional relationships with suppliers and stakeholders

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Certifications

• CIPS level 6

Special Requirements
Physical Requirements
Key Stakeholders

• Corporate Governance
• HR
• Finance
• IT
• Openserve Business Operations
• Commercial and Sales
• Legal Services
• Suppliers
• Industry and regulatory bodies

Additional Information
Special Requirements:

• Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
• Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
• An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of telecommunications next generation network market and trends
• Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
• Experience in building and managing long term internal and external business relationships

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Core Description

• Responsible to execute data analysis, modelling, tracking and providing strategic and analytical insights as well as comprehensive reports to improve our campaigns, product and maximize monetization. This will be done by developing a variety of models including churn models, segmentation models, regression models and propensity models. Responsible for managing the analytical needs of the commercial division across the different products and sales channels and customer value tiers. This also includes defining KPIs to measure and track for a given campaign, create insightful automated dashboards and data visualizations to track key KPIs and trends against campaigns.

Job Responsibilities

• Enable/ support CPM Campaign Management operational needs by sourcing data from DWH, operational and other BI environments - to execute direct campaigns (30-40%)
• Perform deep-dive post-campaign analytics to determine campaign results, short/ long-term changes in customer behaviour, commercial impact, revenue cannibalisation, etc.
• Develop and implement statistical models, such as response, survival, write-off and attrition models, to improve campaign efficiency in both acquisition and retention through targeted marketing
• Conduct campaign segmentation and pricing analysis and financial forecasting by utilizing value based models and pricing optimization
• Develop and maintain predictive/ propensity models, segmentation models, etc.
• Work closely with the campaign management specialists & segment heads, to monitor the deployment of models in campaigns to continuously improve base management performance (20-30%)
• Liaise with the IT team to industrialise the production of models
• Develop, maintain & operationalize customer value, lifetime and profitability segmentation
• Support Product development with deep-dive customer analytics, market sizing, and revenue impact assessment - in developing new products/ propositions/ business cases
• Deliver strategic insights that translate into actions, to various business areas (considering customer analytics, overall market conditions/ trends, primary/ secondary research, etc.) (20-30%)
• Perform ad-hoc analysis and reporting - in support of various commercial units
• Translating business requirements into analytics and insight generating models
• Competencies
• Leveraging Opportunities
• Displaying Creativity
• Communicating Effectively
• Sharing Information

Core Competencies
FUNCTIONAL KNOWLEDGE

• Marketing; Customer Portfolio Management; Campaign Management; SQL; Cluster Analysis; Decision Trees

FUNCTIONAL SKILLS

• Verbal, written and data presentation; Ability to interact with all levels of end users and technical resources; Ability to manage multiple, competing priorities, duties and/or projects; Problem Solving; Creative; Change Management; Cross Functional Teamwork

ATTITUDES/ LEADERSHIP COMPETENCIES

• Customer Focus; Practical; Proactive; Assertive; Proactive; Integrity; Self Responsibility; Independent; Ethical

Education

• NQF 6: 3 year Diploma/ National Diploma in Statistics or Mathematics

Experience

• 5 Years relevant experience

Key Stakeholders
Internal customers

• Sales, Product, CPM, Finance and Network

Additional Information
Experience:

• 2+ years exp in a fast paced, data centric, analytically driven commercial or marketing environment.
• 1+ year of experience in campaign analytics.
• 1+ year exp in modelling in the telecommunications industry, Banking or Insurance or any other data driven industry.
• 2+ years exp with databases, applied statistics, research, MIS or BI reporting.
• Expert level experience with Excel (pivot tables, complex formulas, statistical analysis).
• Advanced knowledge of SQL, Business Objects, SPSS, SAS or STATA.