Current Vacancies at Teraco

MAIN FUNCTIONS OF THE JOB

Sales

• Develop a sales target and execution plan.
• Identify and establish relationships with key contacts.
• Communicate and educate client prospects about the Teraco value proposition and position this within the clients‘ sales engagement.
• Understand client positions in the greater Teraco ecosystem and communicate value to the Teraco business.
• Produce joint marketing opportunities and deliver content related to Teraco client opportunities (events, case studies, etc.)
• Support the Teraco operation in the daily dealings with clients.
• Achieve (and exceed) sales targets.
• Sales pipeline management and reporting.

Account planning and execution 

• Networking within the industry
• Identify new markets and business opportunities, threats, and competitor activity
• Communicate new prospects to the Teraco business  

Administration

• Maintaining CRM with client contact/activity details
• Negotiating any additional terms in the supply of services

Reporting and communication

• Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships
• Personal performance review and reporting

Requirements

SKILLS REQUIREMENT

• An innate ability to understand unique industry requirements.
• Experience in ICT, specifically cloud, networks, and IT services.
• An established and proven network of contacts in the ICT industry with an understanding of the industry’s unique workings.
• Ability to identify and understand prospective client colocation needs.
• Excellent written and verbal communication skills.
• Ability to communicate at all levels of the business, including at CIO/CTO, C-Suite, and board level.
• Excellent problem solving and organisational skills.
• Experience and understanding of RFP process.
• Strong negotiation skills and an ability to close deals.
• Ability to work independently and be a positive team player.
• Meticulous and analytical.

QUALIFICATIONS AND EXPERIENCE

• Matric qualifications and degree/diploma.
• Five or more years relevant sales experience.
• Advanced Microsoft Office and CRM system skills.
• Proven track record in closing large accounts.
• Experience in the ICT sector dealing with finance and enterprise markets.
• Solid understanding of general cloud concepts and application.

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Main function of the Job

Client Relationship Management:

• Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues.

Sales:

• Meeting Sales Goals and Targets
• Pipeline management and reporting

Churn prevention: 

• Responding to possible churn timeously and taking action to prevent churn

Administration:

• Maintaining CRM with up-to-date client contacts and activity details.
• Maintaining Account plans

   Reporting and communication

• Account plan and client contact schedule
• Personal Performance review report

Requirements

Skill Requirements

• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to build effective client relationships through a structured and personable approach
• Ability to identify and understand prospective customers colocation needs
• Excellent written and verbal communication skills.
• Ability to communicate at all levels of the business
• Excellent problem solving and organisational skills.
• Strong Negotiation Skills and ability to close
• Meticulous and analytical
• Ability to work well both independently and as part of a team

Qualifications and Experience

• Minimum Matric Qualification
• Good understanding of networks and Data centre services
• Experience and understanding of RFP process responses
• At least 2 years Account Management experience within the ICT sector

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MAIN FUNCTIONS OF THE JOB

• Develop and deliver training programs: The Technical Training Manager designs and delivers training programs that enhance the technical skills of employees. This involves creating learning objectives, developing training materials, and delivering training sessions
• Evaluate training effectiveness: The Technical Training Manager assesses the effectiveness of training programs by analyzing feedback from participants and evaluating the impact on employee performance.
• Develop training materials: The Technical Training Manager creates training materials such as manuals, presentations, and other resources that support the training programs.
• Keep up-to-date with industry developments: The Technical Training Manager stays current with developments in the industry and incorporates this knowledge into training programs.
• Identify training needs: The Technical Training Manager identifies the technical training needs of employees and develops programs to address those needs.
• Collaborate with other departments: The Technical Training Manager collaborates with other departments to ensure that the training programs align with the organization's goals and objectives.
• Use technology for training: Technical Training Manager uses technology to deliver training programs, such as online learning modules, virtual reality, and simulation tools.
• Maintain training records: Technical Training Manager maintains training records and provides reports on training activities and outcomes.
• Manage training budgets: Technical Training Manager manages the training budget, ensures that training costs are within the allocated budget, and identifies opportunities to reduce costs without compromising the quality of training.
• Provide technical support: The Technical Training Manager provides technical support to employees to help them apply their newly acquired technical skills in their job roles.
• Overall, a Technical Training Manager plays a critical role in ensuring that employees have the technical skills and knowledge needed to excel in their job roles.

Requirements

SKILLS REQUIREMENT

• Good verbal and written communication skills
• High energy level
• Ability to read and understand data centre design documents, processes and procedures
• Good planning skills
• Proactive problem solver and quick response to potentially critical situations
• Ability to work independently & a positive team player
• Conducts oneself professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Review, maintain, comprehend, and follow Work Plans, Sequence of Operations, Standard Operating         
• Procedures, and Process Flow Diagrams
   

QUALIFICIATIONS AND EXPERIENCE

• Matric qualifications
• Knowledge of electrical solutions i.e. AC/DC, Single Phase, 3-Phase is preferred.
• 5+ years relevant working experience
• Advance Microsoft Office skills
• Certified Data Centre Professional
• Full understanding of a data centre infrastructure and environment
• Own transport. Note: may include travel to various sites. Local via own transport.

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OBJECTIVES MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and Management of Data Centre monitoring systems.
• Design building automation systems for standard and/or critical environment facilities such as data centres
• Coordinate submittals for the assigned BMS/EPMS projects.
• Coordinate with Project Managers and third-party Contractors.
• Program system controllers (Schneider, Siemens, Tredium Controllers etc).
• Design and Build graphics for HMI, front ends, dashboards and digital signage and reports.
• Use Schneider Scripting and Ladder Logic to write job specific programs such Data Centre Matrix, PUE, WUE, CUE calculation, alarms, and trends.
• Coordinate with third party commissioning agents as needed.
• Visit work site, as needed, must be familiar with jobsite conditions.
• Troubleshooting BMS problems.
• The BMS EPMS Controls Programmer will coordinate their activities to maintain project schedules and ensure successful project completion.
• Coordinate tasks with in-house installation teams.
• Assist with Hardware/Software calibration.
• Provide building management system training.
• Attend site meetings as required.
• Provides technical support to Operations Team.
• Ensure material and equipment is installed as per drawings.
• Perform point-to-point checkouts to ensure connectivity between field devices and controllers.
• Select control products, components, applications, and systems.
• Collaborate with the Project Manager, Engineers, and support staff.
• Set-up and test alarming for all required BMS hardware.
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up and configuration of virtual sensors on BMS Systems.
• System enhancement and automation.
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested in an agreed test environment prior to implementation.
• Active participation in new Data Centre fit out projects or expansions.
• Quick responses to potentially critical situations – relevant to role.
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters
• Assist with operational requests to investigate and resolve system related configuration issues.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements
SKILLS REQUIREMENT

• Ability to plan, organize, coordinate, direct, and control all aspects of project activities.
• Ability to work with the team to find mutually satisfactory solutions to difficult issues.
• Ability to work with all levels of management and non-management personnel.
• Basic knowledge of office administration, reporting software, control software, business operations, drawings, buildings, equipment, housekeeping, construction, purchasing, inventory control, and safety management.
• Minimum of four years of relevant experience, with at least two years as an automation technician.
• Working knowledge of at least one HVAC controls system (preferably Schneider Controls with EBO and PME experience).
• Good working knowledge of the systems commonly monitored and controlled by a building DCO. Systems may include StrucxureWare/EBO 3.2/PME 9, Modbus and Lonworks Controllers, BACnet Controllers and others.
• Ability to interface with contractors at a supervisory and management level.
• Excellent verbal and written communication skills.
• Strong experience with Windows and MS Office.
• Able to work in a fast-paced environment.
• Strong analytical skills.
• Attention to detail.
• Ability to problem solve.
• Strong programming background.
• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Troubleshoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner

Administrative duties could include;

• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request 

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development 

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential.
• Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable

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OBJECTIVES

 Main function of the Job 

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime

 Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

 Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

 Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements
Skill Requirements

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Minimum 5 years relevant cabling experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

go to method of application »

OBJECTIVES

 Main function of the Job 

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime

 Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

 Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

 Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements
Skill Requirements

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Minimum 5 years relevant cabling experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

go to method of application »

Objectives:

Data Centre Management:

• Comply to working methods ensuring all SLA and MSA's are achieved 
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance:

• Maintain compliance in accordance to all relative policies and procedures 
• Meet agreed inter-departmental OLA (Operational Level Agreement) 
• H&S monitoring an corrective action to meet statutory compliance, SLAS and good business practice

Critical Systems Management:

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved 
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics:

• Ensure compliance IS maintained incorporating industry best practices 
• Ensure data centre facilities standards are enforced and maintained 
• Ensure data centre cleaning standards are enforced and maintained

Requirements

Skills Requirement:

• Excellent technical abilities 
• Effective communication skills, active listener — ability to understand requirements 
• Proactive problem solver, perform rapid and accurate assessments 
• Ability to work independently, as well as being a positive team player
• Self-motivated 
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development 
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures 
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience:

• Refrigeration and Air Conditioning qualification essential 
• Electrical qualification preferable 
• Working knowledge on close control units and their associated controls 
• Chiller and chilled water systems knowledge essential 
• Trouble shooting and fault-finding experience essential
• Controls knowledge would be advantageous 
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable