Job Vacancies at Tower Group

About the Job

• Looking for a Cyber Security Architect for a fixed term contract to start Immediate

Requirements:

• Matric
• Degree
• 3 - 5years Security experience
• Cloud Security experience
• Defining Technology Security Architecture & Design
• Mobile and Fix

Duties:

• To ensure security is embedded in IT Systems and Network Infrastructure (Mobile and Fix)
• Planning, Designing, Building and reviewing cycle
• To define, implement and efficiently maintain Tech Sec controls and requirements across Technology
• Work with Senior Architecture Specialist to develop Tech Security controls and requirements for IT Systems and Networks (Mobile and Fix)
• Provide Tech Security consultancy for Technology and business projects
• Provide accurate and timely reporting of architectural solutions, risk findings and propose remediation and mitigation options.

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About the Job

• A well-established IT House in Midrand has an opportunity available for a German speaking IT Support Engineer.

Job description

• Ensure that each incident/request is immediately logged.
• Provide 2nd line support telephonically and via email using remote desktop tools
• Passed on to the appropriate person, department or vendor for resolution if not able to resolve first line.
• Keep customer informed of the status of logged calls, global problems or down time.
• Building good relationships with customers.
• Keep all relevant staff informed of any perceived trends, positive or negative, in the phone calls and emails being received.
• Provide data and statistics for reporting purposes from the service desk on request.
• Update team leader or operations manager immediately of any unresolved issues, escalations and general issues.
• Be able to diagnose hardware and software related issues relating to desktop and laptops.
• Ensuring that response times are kept within the parameters set in the SLA.
• Reporting status to management. Identifying problems and bringing them to the Managers attention with sufficient lead time to avert crises.
• Provide Remote desktop support and resolution.

Requirements:

• National Diploma or B.Tech in Information Technology/ Computer Science/Engineering
• Microsoft Certifications
• 5 - 8 Years Working Experience in a similar role.
• Must have Remote Support Engineer exposure
• Desktop Support Experience