Latest Recruitment at Discovery Limited

Key Performance Area

Tasks

Strategic:

• Assist in attending to management queries.
• Build / maintain relationships with the Discovery companies and other Assurance Providers:
• Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group, Vitality Health, Vitality Life, External Audit.

Technical

Knowledgeable in:

• Data Analytics, continuous auditing via Computer Assisted Auditing Techniques (CAATs)
• Data Assurance

Operational:

• Perform audits in line with Audit Methodology.
• Assist in defining scope and approach of audits.
• Prepare Letter of Engagement, Audit Planning Memorandum (APM) and address review notes where applicable.
• Request data from the client, document SQL/ACL queries, analyse data and document deficiencies identified after performing the required CAATs testing.
• Obtain data for internal audit assignments (by means of SQL or any other relevant sources).
• Analysis of data and identifying exceptions and trends by utilising available data analysis software.
• Save all scripts used for any audit assignment.
• Prepare finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology.
• Ensure that working papers are appropriate and include: Objective, Risk, Controls, Tests, Results, Conclusion and supporting documents.
• Communicating findings / control weaknesses identified with business prior to drafting observations.
• Prepare the draft report which includes criteria, detailed findings, root cause, potential consequences, recommendations and management actions.
• Complete action plans on file.
• Provide feedback to Senior Data Analyst / Senior Data Analytics Specialist regarding progress on activities.
• Advise Senior Data Analyst / Senior Data Analytics Specialist immediately of any problems experienced on audit section.
• Assist management in compiling a continuous auditing audit plan.
• Conduct continuous auditing assignments.
• Assigned work is completed on time and within budget.
• Completion of time-sheets on a weekly basis.
• Request feedback from business management (client satisfaction survey).
• Escalate cases where feedback is not received.

Follow-ups:

• Follow up on outstanding audit issues and management actions in a timely manner.

Development:

• Self-development: studying, attending courses, external courses, e-Learnings.
• Present training to the audit team.
• Completion of mini-appraisals.
• Schedule meetings with Senior Data Analyst / Senior Data Analytics Specialist for the combined review of mini appraisals.

General:

• Stay up-to-date with Internal Audit profession Information Technology developments and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.

Qualification:

As a guideline, the following qualifications are recommended:

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing / Information Systems / Auditing / Data Science as majors)
• CISA / CIA (one or more of the afore mentioned are advisable)
• SQL / ACL (or data analytics equivalent) certification

Experience:

• 3+ years data analytics experience.
• Essential knowledge:
• Experience using CAATS tools such as SQL or ACL;
• Experience building within SSRS and SSIS.
• The following would be deemed as an advantage (and would be required for career progression):
• Internal Controls;
• Experience working with PL/SQL language;
• Studying towards or in possession of relevant Honours Degree;
• Financial Services experience.

Competencies: 

• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner. Ability to think on his/her feet and find innovative solutions to testing of data when the traditional approach does not work,
• Communication Skills: able to communicate clearly both verbally and in writing. 
• Relationships: building relationships with auditees, business and external auditors.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information. 

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About DFC Reef

• DFC Reef are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
• The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. DFC Reef branch offer a variety of culture of people with years of experienced financial advisors  and junior advisors we ensure that we create a culture of sharing ideas.
• Focus in our branch from the support team is to make it easy for the advisor to get business accepted quickly and also getting you Infront of your clients.  DFC Reef team has advisors Top ranked in Discovery.

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)
• No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

• Own vehicle essential
• Gauteng based working from home (office allowance offered) or office based in Pretoria and Johannesburg.
• Full product training & financial planning training offered.
• Ongoing support and assistance from business development managers.
• Be willing to be part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered.

Employment Equity

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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KEY PURPOSE

• To create brand and communication solutions that enable business to meet their objectives by:
• Driving and defining the implementation of brand and communication strategy and solutions. Interfacing with business stakeholders to define and co-ordinate brand orcommunication strategy.
• Collaborating closely with colleagues in Health marketing team, as well as the group’s Digital Marketing Team, to drive campaign delivery and management which includesthe execution of email, SMS and push notification campaigns in support of the defined marketing objectives.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders, which are consistent across all brands/ businesses and communities, and whichmeet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Build and maintain relationships with key business stakeholders, both at a strategic and operational level
   

Campaign delivery and management

• Directly manage and contribute to the creation and delivery of high-quality communication campaigns.
• Works within the Health team and Business owners to develop full lifecycle programs that are relevant and appealing to target audiences.
• Ensure each campaign has clear metrics that are aligned to business objectives.
• Define, change and implement campaign processes
   

Campaign analytics

• Carry out post-campaign analysis to report KPIs and distribute learnings
• Routinely analyse data and troubleshoot to understand issues and identify solutions
• Develops and analyses key marketing metrics to ensure campaigns are meeting goals.
• Analyses email campaigns to make recommendations for enhancing their effectiveness.
• Continuously optimize mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailingfrequency, segments.
• Prepare and disseminate regular summary reporting for senior management
• Stay on top of industry and international best practice and apply learnings internally

Proactive approach.

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict
   

Reactive approach.

• Responding to business needs

COMPETENCIES
Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally
• Campaign management
• Experience in relevant field with tools, email campaign building, and list selection
• Experience on Everlytic or SAP Hybris preferred
• HTML experience would be an advantage
• Ability to troubleshoot coding problems
• Ability to define new audience types
• Good understanding of database concepts and segmentation
• Expertise in Ms Office (Excel, Powerpoint, Word).
   

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box
   

EDUCATION AND EXPERIENCE
Qualifications

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience in Marketing or Communication
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
• At least 3-5 years of experience in relevant field with tools, email campaign building, and list selection preferred (marketing, campaign management, communications)
• Experience on Everlytic or SAP Hybris preferred
• HTML experience would be an advantage.

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About Group Information Services

• Working in a high performance organisation that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
• The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.

Key Purpose

• To ensure that Discovery's digital features and channels meet the needs of their intended audiences through design, analysis, evaluation, and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff to ensure maximum usefulness and satisfaction, increase productivity, and elevate the overall quality of the product or service.
• Lead and mentor Conversation Designers to ensure that all deliverables are aligned with industry best practices, standards, and guidelines. Growing and supporting the Conversation Design capability across Discovery Digital Channels.

Areas of responsibility may include but are not limited to

• Contribute to developing problem-framing approaches that lead to new ways of working, which influence the UX design chapters' strategy and roadmap. 
• Have a good understanding of UX writing and Conversation Design requirements such as cooperative principle, context awareness, and plain language.
• Provide guidance and mentorship to Conversation Designers and other cross-functional team members.  
• Conduct reviews of deliverables by Conversation Designers in the team to ensure consistency, alignment, and UX Writing standards are applied correctly across platforms.
• Contribute to the design system component usage, accessibility guidelines, and design libraries.
• Understand platform and device requirements such as form factors, screen resolutions, pixel density, and aspect ratios. 
• Design user journey flows and develop conversational dialogues for Mobile Applications, Web, and WhatsApp.
• Create interactive and visual Conversation Design prototypes ranging from low-high fidelity.  
• Conduct user research and usability analysis. 
• Work closely with developers and product owners within an agile environment to deliver the final product.
• Ensure that UX research, low and high-fidelity Conversation Design deliverables are consistent and correct.    
• Participate in design leadership forums to convey blockers, training, and tool needs. 
• Contribute to internal training and community forums with UX Researchers, UX/UI Designers, and Conversation Designers to broaden awareness of Conversation Design and UX writing best practices. 
• Keep up to date with the latest trends and attend/speak at conferences and Meetups to contribute to innovation and consistency in usability standards and guidelines.  
• Use storytelling and persuasion techniques to build trust with stakeholders to establish long-term partnerships. 

Personal Attributes and Skills

• Natural leadership qualities with the ability to influence and mentor team members.
• Be comfortable providing and receiving constructive critique.
• Excellent English writing skills, with the ability to write in a number of different styles/tones. 
• Experience in UX writing, copy editing, script writing, and chatbot writing (advantageous).
• Strong interest in conversational interfaces (chat and voice). 
• Proficient in UX research, user-centred experience design, brand identity management, and the creative process. 
• Have an understanding of accessibility and the ability to incorporate accessibility into designs.
• Proficient with design tools, such as Figma, to convey design intent. 
• Be able to stand by your designs and provide a solid rationale to back up design decisions made. 
• Comfortable communicating and presenting to senior stakeholders. 
• Experience and understanding of lean and agile processes. 
• Ability to build relationships with people from different backgrounds and job levels.    

Education and Experience

• 5+ years of work experience.
• Experience in UX research, UX design, and UX Writing specifically for Web and Mobile applications/platforms.
• A portfolio of work demonstrating a proven track record for solving difficult UX design problems and simplifying complex requirements to intuitive interfaces for customers.
• Matric/Grade 12 and relevant bachelor’s degree or higher in a related discipline.

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Key purpose

• The Head of Marketing partners with employer schemes to create, develop and implement integrated, strategically aligned marketing solutions that allow for innovative conceptualisation, planning and delivery of marketing, PR, communications and brand projects.  The incumbent oversees and drives project delivery within budget, manages strategic partnerships internally and externally and provides marketing direction and specialist advice to stakeholders.  In addition, the Head of Marketing is responsible for leading, coordinating and coaching a team.

Areas of responsibility may include but are not limited to:

• Manages the Discovery In-house Schemes Brand Marketing and provides marketing direction and support across employer schemes:
• Defines and drives the Marketing, Brand and Communication Strategy, operational plan and targets for area of responsibility
• Implements principles and workflows to ensure the Marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.
• Approves all content relating to the organisation's reputation destined for external publication.
• Works cross-functionally to help develop advertising and promotional programs, and positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics. Evaluates initiatives and identifies opportunities for growth, expansion or new direction.
   

Leads people and ensures continuous improvement and professional development

• Creates an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Creates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures teams are highly motivated, challenged and supported.
• Oversees team performance, welfare and motivation and guides and advises staff in area of expertise, sharing information, knowledge and best practices to achieve team goals.
• Implements company policy, systems and disciplinary procedures when necessary.
• Recruits and develops quality staff as required in consultation with HR.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance 
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.
• Ensures that the team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contributes to the team’s success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.
   

Competencies

• Leading and Supervising
• Working with People
• Persuading and Influencing
• Creating and Innovating
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and responding to change
• Entrepreneurial and Commercial Thinker
   

Attributes

• Ability to influence and convince others
• Ability to align the vision and priorities to a common set of goals
• Have initiative - being a self-starter and able to work independently
• Strong attention to detail
• Solution oriented
• Dynamic and energetic
• Tenacious and persistent
• Flexible and adaptable
• Ability to think outside the box
• Able to work calmly under pressure and provide answers and direction to others
• Team player
• People and relationship focused
• Confident
• Resilient
• Empathetic
• Diplomatic
• Sociable
• Seen as a trusted advisor by clients
• Driven
• Passionate
   

Education and Experience

• Tertiary qualification preferable Masters level
• 8 - 10 years marketing / relevant industry experience
• Minimum of 5 years leadership experience