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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Job Description
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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Job Description
- The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Job Description
- The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities
- To deal with all customers and coordinate service work and time.
- To act as liaison between service customers and dealership.
- To promote the sales of labor and parts.
- Maintain a service appointment list.
- Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
- Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
- Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer’s refusal to authorise additional safety- related repairs).
- Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
- Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
- Settle customer complaints promptly.
- Explain to the customer work performed and parts replaced when presenting the invoice.
- Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
- Inform the Sales Department of the customer‘s intention or possible intention to trade or sell.
- Perform test drive after completion of repairs if necessary.
- Attend training that the distributor provides for Service Advisor.
- Maintain neat and tidy appearance for greeting customer.
- Develop communication skills to reinforce customer relationship.
- Conform to warranty policies.
- Keep on top of Work In Progress
- Cash Outstanding.
Qualifications and Experience
- Min Matric
- 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
- Kia brand background would be an added advantage.
Skills and Personal Attributes
- Occupational Health and Safety
- Trust and Integrity
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Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Ensure all stock is managed in accordance with company/OEM/Importer policies.
- Ensure key control according to company policies and procedures.
- Ensure PDI has been conducted before delivery to client.
- Ensure that all documentation is processed accurately and correctly.
- Provide effective risk management during the receiving and movement of stock.
- Receive stock, quality check and process stock on system.
- Source stock according to requirements and ensure timeous availability.
FINANCE
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities effectively to satisfy customers.
PEOPLE
- Attend training initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Qualifications and Experience
Minimum Experience
- 2-3 years experience in a similar environment
Minimum Qualification
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Requirements
- Computer Literacy Proficient
- Industry legislative compliance/ knowledge.
- Knowledge of automotive parts and warehouse environment
- Valid driver's license
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Specific Role Responsibilities
- Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Technician include the following tasks:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
- Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
- Qualified Vehicle Technician
- Valid driver’s license
- Nissan Experience advantageous
- Skills and Personal Attributes
Minimum requirement:
- Excellent vehicle diagnostic and fault-finding skills
- Work under high pressure
- Multi-tasking ability
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Position Overview
- The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.
Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar premium brands successfully is an advantage and prior experience selling PRE-OWNED vehicles is highly desired.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Preference will be given to suitable prospects that speak the language commonly spoken in the area.
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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Position Overview
- The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative career for a driven sales person with a track record of successful target achievement in the motor retail industry.
Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling NEW vehicles is highly desired.
- Solid NEW vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets.
- Experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Note: Preference will be given to suitable prospects that speak the language commonly spoken in the area.
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Premium brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Position Overview
- The purpose of the role is to effectively monitor and control services, deal with telephone enquiries, and complete all necessary paperwork in line with standard operating procedures and OEM requirements.
Specific Role Responsibilities
- To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the OEM process and motivating product sales.
- To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.
- To lead, motivate, coach and develop the team to achieve their daily objectives.
- To ensure a strong relationship is maintained with the parts department to maximise parts availability.
- To ensure that all stake holders involved in workshop transactions are kept updated by means of the BSI system
- To ensure that the flow of repair orders are optimized
- To log tickets with IT support when system issues arise on the BSI program
- To communicate in real time with the foreman/ quality controler
- To ensure the accurate completion of all relevant documentation for each repair.
- To ensure that the manufacturer’s warranty standards are adhered to at all times.
- To ensure that a safe working environment is maintained in line with the Company’s Health Safety policy and that general housekeeping and appearance are maintained at a high standard.
Qualifications and Experience
Qualifications, Skills and Experience Required:
- A minimum of Grade 12/Matric or Matric equivalent
- Preference will be given to candidates with BSI experience
- A Valid Driver’s License
- Clear Criminal Record
- Must have excellent verbal communication skill
- Customer and Team Orientation
- Motor industry experience is essential
- Computer literacy is essential
- Work well under pressure.
- Be detail orientated.
- Time-Management and Empathy
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Job Description
- Hyundai Automotive S.A. is looking for a hardworking individual to join our dynamic team in the Retails Parts Distribution Centre.
The role of the Parts Picker/Packer will include but not be limited to:
- Packing of receipted parts onto correct shelves and bins.
- Correct and accurate picking of parts against picking slip and or invoices.
- Housekeeping must be adhered to
- To ensure safe keeping of breakable items e.g. panels, glass etc
Qualifications and Experience
- Matric / Equivalent
- Motor Industry Experience
- Experience in the same/similar role (beneficial)Skills and Personal Attributes
- Team work
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PURPOSE OF THE POSITION:
- The Workshop Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service.
Specific Role Responsibilities
KEY OUTPUTS:
- Ensure an efficient and focused customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.
QUALIFICATIONS AND EXPERIENCE:
- Matric.
- Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
- To have contactable references and good track record.
Skills and Personal Attributes
KNOWLEDGE AND SKILLS:
- Customer orientation.
- Strong Technical Knowledge.
- Sound knowledge of processes and systems.
- Must have financial planning skills, strategic planning skills, excellent CSI.
- A self-driven and service oriented person.
- You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.
Method of Application
Use the link(s) below to apply on company website.
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