FAIS Ombud SA Graduate Training Programme 2024

Job Description
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This structured programme is specifically designed to produce a pipeline of competent trainee entrants to the labour market.

Duration – The duration of the programme is twelve (12) months.

Number of Graduates – x4 (four)

Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to relevant Departments and exposed to various competency-based training during the duration of the twelve-month programme.

Benefits of the programme:

• Exposure to working in a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
• Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
• Training on the financial planning process, insurance, investments, retirement planning, financial services legislation and drafting.
• Opportunity to be part of an established statutory office and a Mentorship Programme.

Requirements:

• Human Resources Graduate Trainee x2 – Human Resources Management Diploma (NQF 6) or Degree (NQF7).
• Client Care Graduate Trainee x2 – Office Administration Diploma (NQF 5/NQF 6)

Additional Requirements for application:

• South African citizen with a valid South African Identity document.
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background and high levels of integrity.
• Must be able to work in a stressful environment, willingness to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate.

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Job Description 

The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Training Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market.

Duration:

The duration of the programme is twelve (12) months.

Roll out of the Programme: 

Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the ICT Department and exposed to various competency-based training.

Benefits of programme:

• Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
• Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
• Opportunity to be part of an established statutory office and a Mentorship Programme. 

Requirements:

• Diploma or Degree in Information Technology /Computer Science or equivalent qualification.
• South African citizen with a valid South African Identity document.
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background and high levels of integrity.
• Must be able to work in a stressful environment, willingness to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate. 

Key Performance Areas:

• IT Security, Risks and Continuity Management.
• IT Service Management.
• IT Infrastructure, Operations and Applications Management.
• Project Management.
• Business Analysis.
• Change Management Processes.
• Network and Computer systems.
• ICT Governance.