Fresh Jobs at Absa Group

Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of less complex enterprise wide technology platforms & delivery systems

Job Description
Platform Direction Setting, Solution Design & Performance Management

• Work with the Cross Functional Technology Leaders and CIO’s to understand & assess business and customer requirements (short, medium, long term)
• Leverage business (e.g. strategy, customer insights & CVP, competitor insights) and cross-technology (tech products & services, architecture, tech roadmap) performance data to identify strategic and operational platform opportunities
• Positively contribute to the organisation wide platform & engineering strategy & the achievement of end-end ‘Platforms as a Service’
• Set the supported platform vision and direction for the organisation
• Clearly articulate the supported platform strategy & roadmap
• Cascade the platform vision, direction & strategy across the business & facilitate stakeholder alignment
• Build a leading practice‘centre of enablement’ partnership with business - trusted to influence the broader technology & product & services strategies - & achieve an integrated set of technology, business & customer objectives
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Take full accountability for leading the design, delivery & management of advanced (i.e. simple, innovative, optimised, modernised) platforms and associated infrastructure & architecture (end to end) & their validation
• Lead the identification and selection of fit for purpose internal & external technologies
• Design, implement & manage design thinking practices across platform feature teams to deliver architecturally sound platform technology solutions
• Lead & facilitate the design of the integrated set of platform solution blueprints & coach teams on the strategic direction, vision, platform development, architecture & infrastructure holistically
• Lead the detailed scoping, prioritisation & integration planning for the integrated set of platform solution designs & deployment across multiple stakeholder groups
• Act as the point of escalation for all major issues and events and apply deep subject matter expertise to facilitate their resolution with minimal business & customer impact.
• Strategically & operationally monitor the performance of platforms (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Be accountable for leading & developing innovative methods for measuring the customer experience, and translate the data to drive platform improvements
• Define & lead the implementation of quality performance measures & metrics & related data analytics tools and processes to enable business decision making
• Leverage data and insights from business, customer and platform itself to make technical design and implementation decisions
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing service improvement efforts.
• Take full accountability for the end-to-end platform quality, completeness and resulting user experience for the life of the product or service.
• Design & deliver an optimal platform delivery capability that aligns the necessary people, process, & systems for optimal efficiency & effectiveness
• Assess Platform Capabilities and drive capability development plans for exceptional delivery & evolution of the platform
• Lead the design, implementation & adoption of enhanced process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing platforms and lead the adoption of new practices, across groups or disciplines to improve platform & associated platform analysis capabilities.
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Technology (e.g. architecture, DevOps) standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. SLA’s, OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Identify, development and lead the implementation of platform standards and best practices, and drive adoption across multiple value-chain wide product & service teams

Accountability: Platform Development & Delivery Management

• Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
• Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline – not manually)
• Lead the quality assurance & test automation agenda & continuous integration / delivery strategies & frameworks for the platform and take accountability for the platforms delivery of the broader technology principles of: self-service, resilience, repeatability, testability, scalability & resilience
• Guide code development practices (across platform & product engineering teams) and processes through an understanding of complex concepts and developmental practices
• Guide & ensure the delivery of quality development (code) based on own experience platform engineering
• Effectively manage the platform delivery pipeline & associated releases for maximum customer impact & minimum business risk
• Lead the maintenance & optimization of the platform as a ‘way of doing things / culture’ across the team. You are fully accountable for the longevity of solutions.
• Coach & Mentor senior engineers on technical competencies to effectively deliver on platform strategy.
• Resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery.
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.

Accountability: Financial & Vendor Management, Risk & Governance

• Positively contribute to the development & management of the integrated platform cost model & framework
• Take full accountability for and lead the design & continuous improvement of an integrated platform specific cost model & the ongoing optimisation of platform efficiencies and effectiveness
• Analyse operational cost data, identify cost-saving efficiencies and influence the business to adopt these efficiencies across multiple service teams – taking care to balance decision making for optimal efficiency & effectiveness
• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks - & represent the platform in all risk, governance & compliance processes (e.g. CTO approvals etc)
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

People

• Set & Cascade platform vision, direction & strategy across squads (feature teams)
• Design, implement and lead cross functional collaboration processes across technology teams and set cross-team commitments and achieve scale by enabling the work of others
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques to drive a higher quality design and deployment of technical products and services across technology teams

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Responsible for developing acquisition and pricing / portfolio management and profitability/ collections or recoveries strategies by using data analysis and predictive modelling techniques. In addition, responsible for developing monitoring and tracking management information (MI) of strategies and developing reports to highlight trends to management within the Portfolio.

Job Description
Strategy Design & Analysis
Develop data driven strategies within Retail Risk team. This includes the following actions:

• Design and development of data driven strategies within Retail Risk team.
• Sourcing, consolidating and analyzing large data sets, utilizing strong SAS skills and identifying anomalies/trends.
• Liaising with relevant stakeholders, including Sales, IT, Front end & Collections Operations, Finance and other Risk teams.
• Assist New Product Development with assessments related to product refinements.
• Identifying gaps in Acquisitions, Pricing, Portfolio Management, Profitability and Collections & Recoveries processes and strategies as well as providing solutions to closing gaps / streamlining processes.
• Design, implement and monitor champion / challenger tests and analyse test results in order to better understand customer sensitivity in a manner that allows for long term strategy to be implemented.
• Presentation of analytical results and proposals to both technical and non-technical audiences, providing commentary as required.
• Ability to display strategic risk experience as well as solid SAS/Data Analytics skills will serve you well in this role.
• Strong quantitative, statistics and/or actuarial background with a track record of running with an entire project from conceptualization, to extraction of data, to formulating strategies and subsequent impacts of implementation through to excellent stakeholder engagement and management will be an added advantage.

MI & Communication

• Produce and analyse monthly MI, to provide insightful commentary to support data that details areas of potential concern and develop remedial action plans to address issues.
• Produce strategy review documentation that shows relevant performance of comparative acquisition and existing customer strategies. T his needs to include profit, volume and risk related metrics.
• Actively manage and improve risk-based profitability of new applications as measured in terms of Profit after regulatory cost of capital (PARCC) or economic profit (EP).
• Communicate analytical results to both technical and non-technical audiences
• Work together with cross functional teams, which may be geographically dispersed, to deliver risk initiatives
• Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes and benefit/impact of these changes to business.
• Liaise with operational areas (eg. inbound call centre managers and manual risk underwriting teams) to ensure strategies are working optimally.
• Ensure all strategies comply with Bank's credit risk policies and framework.

Customer Complaints Management

• Investigate and resolve all unresolved customer complaints that are escalated for final decisioning. Provide prompt and clear feedback to source of complaint. This needs to be done for both new acquisitions as well as existing customer’s complaints.

Education And Experience, And Competency Requirements

• B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar.
• 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS.
• 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
• SAS Programming.
• Problem Solving.
• Strong understanding of key credit risk metrics.
• Project Management experience.
• User Acceptance Testing.
• Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems / processes etc. may be impact on or provide opportunity to improve strategy execution and resulting performance.
• Totally clear criminal record

For new opportunities and exposure ... Apply today, and take your career to the next level.
If you have not received a response to your application in 15 days please consider your application unsuccessful.
We are committed to employment equity when recruiting internally and externally. Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.
Education

• Bachelor`s Degrees and Advanced Diplomas (Required)

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Job Summary

• To provide specialist advice and support in the development and implementation of business planning and associated service delivery processes, methods and techniques; enabling the provision of sound planning/forecasting services.

Job Description

• Business Development: Conduct and facilitate strategic and market analytics to drive out customer insights on a micro segment level
• Extract key intelligence to present to the Management on a monthly basis to support their strategy definition and tactical change decision making. | Business Strategies and Planning: To facilitate and develop targeted segment specific strategies | Research: Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services | Stakeholder Management: Develop relationships with business leadership, and ensure that business improvement recommendations are monitored and sustained. |

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Develop solutions to current business problems that make commercial sense by extracting, analysing, and interpreting relevant data and engaging with key enablers in the business.

Job Description

• Data Capabilities: Build analytical tools to generate insights, recognise patterns and predict behaviour | Business Partnership: Present insights/tactical plans to business areas to enable enhancements, new initiatives etc within the specific business being supported, to ultimately enable a better customer experience 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description
Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.

Job Description
DevOps

• Contribute to all phases of the development lifecycle
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
• Produce well-organised and documented source code for technical solutions
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Study & apply Group Architecture & Infrastructure guidelines to all development work
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
• Update, create and appropriately store application documentation & technical specifications

Risk & Governance

• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Job Description
Platform Design, Deployment & Optimisation

• Leads development test and platform management, translating customer, business and technical requirements into components of a service
• Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream
• Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes
• Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience
• Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions
• Identify & Select the appropriate internal or external technologies to deliver the platform service
• Applies excellent judgement and identifies and continuously improves on development practices
• Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain
• Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’
• Design & implement test automation and ensure reusability across the teams
• Lead efforts to validate architectural, product or service solutions and innovations
• Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs
• Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams
• Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform
• Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk
• Use production performance monitoring and customer data to make / inform technical design and implementation decisions
• Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service
• Use & test the platform regularly to deeply understand it and discover & implement ways to improve it
• Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform
• Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements
• Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams)
• Align teams to service Improvement & innovation plan requirements and influence effective implementation
• Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business
• Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so

Accountability: Financial & Cost Optimization, Risk & Governance

• Take full accountability for delivering an optimal Platform Engineering cost model
• Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams
• Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Hold accountability for all risk associated with platform engineering decision making
• Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
• Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks

Accountability: People

• Cascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization
• Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
• Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
• Conduct peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor's Degree: Information Technology

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Job Description

• The main purpose of the role is to provide lead, drive and provide specialist advice and to develop and maintain Standard MI Reporting requirements for the various Products, Sectors and Segments within Relationship Banking.

Key Accountabilities:
Process

• Provide advice and support in the analysis, development and implementation of best practices across value chain(s).
• Obtain, analyse and report on practices related to a value chain function to identify initiatives that will improve performance and compliance.
• Identify and develop solutions for challenges in the relevant business area.
• Producing effective Business Intelligence by maintaining the standard performance run reports by data extracts for the Product, Sector and Segments.
• Ensure and oversee effective delivery and development of self-help reporting solutions for Product, Sector and Segment.
• Oversee the design of specific reports segmentation, leads analysis, customer profitability and customer interaction reporting.
• Manage Business Intelligence Requirements and align with Operational and Credit MI capabilities to develop one version of the truth for Relationship Banking.
• Ensure measures and capabilities are in place to track Business Cases, Campaigns and Opportunities to the required granularity.
• Ensure effective data governance is in place to extract data and over its utilisation in standard reports
• Where necessary, govern and maintain definitions use to extract data used for any MI reporting and continuously review the data extraction and reporting process to identify improvements.

Client/Customer

• Provide input to the service delivery excellence practice optimisation.
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.
   

Finance

• Provide advice to prevent and reduce financial wastage in the relevant business area.

Learning and Growth

• Drive and participate in forums that positively contributes to functional knowledge improvement.
• Provide advanced specialist advice and input with regards to change management initiatives within the area of specialisation.

Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Competencies

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• B-degree in Business, Commerce and Management Studies, Finance Economics, Accounting or related
• 3 - 5 years’ experience in a similar environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There is no referral payment

Education

• Bachelor's Degree: Information Technology