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We provide funeral, life, savings and retirement products and services to South Africans from every walk of life. In everything we do, we aim to reward the trust that our clients have placed in us. We keep our promises to our stakeholders, and we are always there for our clients when it matters most
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Description
Grow the Value of New Business
- Align the National Sales Strategy with the Key Account Strategy and the implementation thereof
- Contribute to the growth of the in force book by 1% a month
- Monitoring of withdrawal performance per Market
- Monitoring of collection persistency
- Acquisition of new worksites – guided by defined client profile and strategy
- Implement retention initiatives at worksites/Markets
- Implement agreed initiatives to achieve production targets and deliverables
Distribution Management
- Management of distribution channel in line with National strategic objectives.
- Effective management of resources
- Perform opportunity assessments and monitor market share and growth
- Manage and monitor activities of the allocated Markets
- Develop a plan to penetrate markets and diversify Products as per set target
- Identify and facilitate up and cross-selling opportunities within the Group
- Stakeholder management and engagement both internally and externally
Efficiency Management
- Effective management of resources
- Effective resource planning for the region for the short and long term
- Promote the Digital drive to the Stakeholders and Clients
- Liaise and manage the Regional projects that are in line with the Key Account Management mandate
Identify and maintain worksites
- Develop and implement sales strategy for each worksite
- Conduct market research and provide guidance in terms of current and future business opportunities
- Business development and unearthing of new sales and business opportunities
- Undertake appropriate planning for new and existing markets
- Co-ordinate and direct sales and market initiatives
Manage the Regulatory requirements
- Ensure adherence to legislative requirements, Assupol and worksite processes, procedures and policies
- Quality and relationship management of the Markets
- Full compliance to legislative requirements
Reporting obligations
- Submit Monthly KAM reports
- Participation in Sales meetings
Requirements
FORMAL EDUCATION
- 3-year tertiary qualification (Business/Commercial/Management/Marketing)
TECHNICAL/ LEGAL CERTIFICATION
RE 5 (Advantage)
EXPERIENCE
- 3-5 years’ experience in the Insurance Sector or Financial Services Industry, preferably within the worksite marketing environment.
- Market and business development experience
- 1 -2 years Sales management experience
- 2 years Internal and External Client Networking
- 2 years Key Account Management and Marketing experience.
- 2 years Stakeholder management
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Description
Market products and achieve sales target (TCF)
- Sell policies (in and out bound)
- Apply product knowledge
- Capture policy on system
- Attend to client queries
- Process amendments on policies
- Responsible for own policy retention
Fit and Proper Requirements
- Adhere and comply to FSB board notice in terms of FAIS
Requirements
Formal Education:
- Matric
- Call Centre Certificate
Technical/Legal Certification :
- RE 5 (Advantage)
- Registration as an Employee Representative (Advantage)
- Recognised qualification as per FSB (Advantage)
Experience:
- 1 Years’ Experience as a call centre agent (outbound)
- Insurance Industry
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Description
- To provide professional first line support to clients and sales support
Render client services
- Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
- Update client personal details and AIMS notes
- Provide correct and accurate advice to clients on products and services (TCF)
- Inform clients and update changes to their policy (TCF)
- Liaise with relevant departments to gather information to resolve clients’ queries
- Maintain required business retention rate
- Handle all complaints and enquiries
- Escalate complaints to Office Manager and Complaints Handling Officer
- Follow complaints procedure
- Handle all incoming calls and walk-in clients
Administrate Claims
- Verify claims documents as per standard procedure
- Assist clients with the completion of claim forms
- Submit all claims received to Head office
- Submit any outstanding documentation as per Head Office request
- Keep claims register up to date
Advise clients on cancelations
- Advise the client of the process and disadvantages of cancelation
- Retain the policy by proposing different options (loan, partial surrender paid up)
- Inform relevant Sales Manager of the intended cancelation for retention
- As per clients request follow the standard cancelation procedure
Administrate demutualization process
- Capture client information
- Inform clients of status of their shares
- Update clients information on Aims systems
- Register and forward to Head office
Office Administration
- Manage mail and fax
- Prepare statistical reports
- Assist with data capturing when required
- Encourage clients to complete the survey
Fit and Proper Requirements
- Adhere and comply to FSB board notice in terms of FAIS
Documentation and filing procedures
- Keep record systems up to date
- File and keep documentation for a period as required by the legislation
Requirements
FORMAL EDUCATION
TECHNICAL/LEGAL CERTIFICATION
- Recognised Qualification as per the FSCA (Advantage)
- RE 5
- Registration as an Employee Representative (FSCA)
- CPD
- COB (Depending on DOFA)
EXPERIENCE
- 2 Years’ Experience in the Insurance Industry;
- 1 Year Client Services
- 1 Years’ experience in: Category A, B, C and retail benefits (Advantage)
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Description
Main Outputs and Responsibilities
Develop and maintain sales and marketing plan
- Develop and implement an integrated sales & marketing plan
- Review progress and compile report on progress made
Recruit Brokers
- Grow distribution channel by sourcing and selecting appropriate brokers
- Prepare and present appropriate documentation of Brokers for the CCC
Provide support to brokers
- Ensure brokers are equipped with sufficient documentation e.g. application forms
- Handle administration queries on behalf of dedicated brokers
- Check business methods of dedicated brokers and advise accordingly
- Update brokers on Assupol products and services regularly
- Ensure computer software of brokers are up to date in respect of Assupol products and services
- Build professional business relationships with brokers
Offer training to brokers and their sub-agents
- Facilitate product training
- Facilitate any other form of training that will enhance the broker’s production
- Keep record of training interventions
- Forward all relevant training info to Head Office
Identity and develop new and current markets
- Identify and develop new markets
- Negotiate stop order markets
- Maintain contacts with key decision makers and insurance industry resources (new and existing)
- Retain and increase market share in existing markets
- Manage the business retention
- Conduct products presentations in the market
Maintain production targets and retain business
- Identify and develop new markets
- Ensure and monitor set production targets are achieved
- Maintain business retention
Requirements
Knowledge and Skills
Formal Education
- Matric
- Diploma/Degree/Long Term Insurance qualification (a qualification that is recognised by the FSCA)
Technical/Legal Certification
- Regulatory Examination Level 1: Representatives
- Regulatory Examination Level 1: Key Individual (Advantage)
Experience
- 2 years Project Management
- 2 years’ experience in the Long-Term Insurance industry
- Atleast 1 years advice and intermediary experience in category A,B,C and retail benefits
- 1 year’s management experience in the insurance industry
COMPETENCIES
KNOWLEDGE
- Life Industry
- Legislation FAIS, NCA, FSCA, LTIA
- Financial Management Products
SKILLS
- Communication Verbal and written
- Presentation
- Research
- Network
- Facilitation
- Coaching
- Recruitment
- Marketing
- Report Writing
- Planning and organising
ATTRIBUTES
- Perseverance
- People centric
go to method of application »
Description
Main Outputs and Responsibilities
Develop and maintain sales and marketing plan
- Develop and implement an integrated sales & marketing plan
- Review progress and compile report on progress made
Recruit Brokers
- Grow distribution channel by sourcing and selecting appropriate brokers
- Prepare and present appropriate documentation of Brokers for the CCC
Provide support to brokers
- Ensure brokers are equipped with sufficient documentation e.g. application forms
- Handle administration queries on behalf of dedicated brokers
- Check business methods of dedicated brokers and advise accordingly
- Update brokers on Assupol products and services regularly
- Ensure computer software of brokers are up to date in respect of Assupol products and services
- Build professional business relationships with brokers
Offer training to brokers and their sub-agents
- Facilitate product training
- Facilitate any other form of training that will enhance the broker’s production
- Keep record of training interventions
- Forward all relevant training info to Head Office
Identity and develop new and current markets
- Identify and develop new markets
- Negotiate stop order markets
- Maintain contacts with key decision makers and insurance industry resources (new and existing)
- Retain and increase market share in existing markets
- Manage the business retention
- Conduct products presentations in the market
Maintain production targets and retain business
- Identify and develop new markets
- Ensure and monitor set production targets are achieved
- Maintain business retention
Requirements
Knowledge and Skills
Formal Education
- Matric
- Diploma/Degree/Long Term Insurance qualification (a qualification that is recognised by the FSCA)
Technical/Legal Certification
- Regulatory Examination Level 1: Representatives
- Regulatory Examination Level 1: Key Individual (Advantage)
Experience
- 2 years Project Management
- 2 years’ experience in the Long-Term Insurance industry
- Atleast 1 years advice and intermediary experience in category A,B,C and retail benefits
- 1 year’s management experience in the insurance industry
COMPETENCIES
KNOWLEDGE
- Life Industry
- Legislation FAIS, NCA, FSCA, LTIA
- Financial Management Products
SKILLS
- Communication Verbal and written
- Presentation
- Research
- Network
- Facilitation
- Coaching
- Recruitment
- Marketing
- Report Writing
- Planning and organising
ATTRIBUTES
- Perseverance
- People centric
go to method of application »
Description
Develop and maintain sales and marketing plan
- Develop an integrated sales & marketing plan
- Implement and align marketing plan with regional plan and submit to management
- Review and update strategic plan on a regular basic
- Compile report on progress made on strategic plan
- Communicate strategic plan to sales representatives
- Perform recruitment and selection process for sales representative
Advertise and market representative positions through presentations
- Select applicants in accordance with FSCA requirements implementation of assessment selection battery
Conduct training to sales representative
- Facilitate the pre-course and post-course training
- Responsible for on-the-job assessment of representatives
Conduct coaching process
- Give technical support and motivation to representatives
- Coach representatives on improving their selling skills
- Provide recognition through performance management system
Conduct training to brokers
- Ensure brokers are equipped with sufficient office documentation e.g. application forms
- Handle administration queries on behalf of dedicated brokers
- Check business methods of dedicated brokers and advise accordingly
- Update brokers on Assupol products and services regularly
- Ensure computer software of brokers are up to date in respect of Assupol products and services
- Build professional business relationships with brokers
- Identity and develop new and current markets
Identify, penetrate and develop new markets
- Negotiate stop order markets
- Maintain contacts with key decision makers and insurance industry resources (new and existing)
- Retain and increase market share in existing markets
- Manage the business retention
- Conduct products presentations in the market
- Maintain production targets and retain business
- Ensure and monitor set production targets are achieved
Maintain business retention
- Comply with FAIS requirements
- Supervise representative when rendering services under supervision
- Submit supervision evidence to MSSI on a monthly basis
- Mentor and train supervisee to ensure that they have a proper understanding of products
- Observe meetings between representative and clients
Compliance
Complaints
- Number of complaints Received
- Number of complaint referred for investigation (Forensic)
- Number of complaints referred for Debarment Hearing based on outcome from debarment Committee
Training and Awareness
- Refresher Training
- New Product Training
- Record of Advice
- Financial Needs Analysis
- Completion of the application forms
Other
- Adhere to code of conduct
- Adhere to TCF
- Comply with risk and audit requirements
- Display the values and culture
- Provide leadership to your team to assist them in achieving their target
Requirements
Knowledge and Skills
Formal Education
- Matric
- Relevant Qualification (recognised by the FSCA)
Technical/Legal Certification
- Regulatory Examination Level 5: Representatives
- Regulatory Examination Level 1: Key Individuals
- Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)
CPD
Experience
- 1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
- 2 years Project Management
- 2 years Insurance industry
- At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds
Method of Application
Use the link(s) below to apply on company website.
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