Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.
Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.
What you’ll be doing
As part of your role, your responsibilities will include:
Social Media Design and Content Creation
- Create and develop engaging social media content, visual concepts, layouts, and creative assets for various digital platforms, including Facebook, Instagram, LinkedIn, X, TikTok, YouTube, and other relevant channels.
- Design static posts, carousels, stories, reels, animations, banners, and other social-first creative assets that align with campaign objectives.
- Interpret and execute creative briefs from concept through to final delivery, ensuring content is platform-appropriate and audience-focused.
- Deliver work that is aligned with brand guidelines, visual identity, and tone of voice across all social media channels.
- Adapt and resize creative assets for multiple platforms and formats while maintaining consistency and quality.
- Ensure all content is optimized for engagement, performance, and user experience across digital channels.
- Develop a strong understanding of our products, target audiences, and regional market requirements to create relevant and impactful content.
- Remain agile and responsive to urgent business needs, emerging trends, and real-time content opportunities.
- Stay informed about the latest social media trends, platform updates, content formats, tools, and best practices.
- Manage multiple projects simultaneously and deliver high-quality creative work within agreed deadlines.
Social Media Conceptualisation and Ideation
- Develop innovative and engaging social media concepts based on campaign briefs, marketing objectives, and audience insights.
- Contribute to the development and execution of overarching campaign ideas across social and digital channels.
- Generate fresh, original, and proactive content ideas that drive engagement, brand awareness, and business objectives.
- Identify opportunities to create reactive, trend-driven, and culturally relevant content.
- Demonstrate a strong understanding of social media audiences, content consumption behaviors, and platform-specific best practices.
- Support content planning by contributing creative ideas for social media calendars, campaigns, and always-on content initiatives.
Collaboration and Communication
- Collaborate closely with marketing, content, creative, and stakeholder teams to develop effective social media campaigns and content.
- Participate in brainstorming sessions and contribute creative input to support campaign development and business objectives.
- Build and maintain positive working relationships with team members, stakeholders, and external partners where required.
- Present and communicate design concepts confidently while remaining open to feedback, revisions, and constructive criticism.
- Provide guidance and creative support to junior designers and team members when needed.
- Share social media best practices, industry trends, and innovative creative approaches with the wider team.
- Actively contribute to a positive team culture and foster strong cross-functional collaboration.
- Attend daily stand-up meetings and project status discussions with the studio and marketing teams.
- Follow direction and guidance from your lead while proactively identifying opportunities to improve creative output and processes.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 3-year Diploma or Degree in Graphic Design or Design Communication
- 5+ years’ experience in a design/ multimedia role
- Proficient in Photoshop, Illustrator, InDesign and Microsoft PowerPoint and Microsoft office
- Able to apply a corporate identity in a creative way
- Excellent time management and project management skills for self to meet deadlines.
- Ability to apply trends and best practice in practical and effective ways to the brand and business
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Expertise in managing projects simultaneously, with a track record of delivering on time and within scope.
- Attention to detail, ensuring high standards of quality in all outputs.
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
- Excellent teamwork and ability to work with leadership towards team combined goals.
- Ensure due diligence and best practice in file setup, management, and sharing.
Desirable skills you’ve got up your sleeve
It will be valuable if you also have the following skills:
- Knowledge of sports betting markets, including odds calculation, betting types and market trends.
- Previous experience in the online gaming or casino industry
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
- Proficiency in the full Microsoft Suite (Word, PowerPoint, Excel, Outlook
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- The SOX Auditor examines and evaluates the adequacy, effectiveness and efficiency of the organisation’s internal control systems and procedures and recommend corrective actions to improve operations, enhance internal controls and reduce costs where possible. This will help us excel and to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Internal Audit
- The SOX Auditor is responsible for the development of a risk–based annual audit plan detailing the scope, nature, and timing of audit activities
- Design internal audit procedures and work program
- Conduct internal audits to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures
- Conduct ad-hoc investigations and reviews as requested by senior management
- Conduct ad-hoc investigations and reviews as requested by senior management
Risk Management
- Identify key areas of risk within the organisation and propose appropriate controls to mitigate the risks
- Monitor the timely implementation of management actions recommended in the audit reports
- Liaise with external governing bodies on compliance and internal control issues
Reporting
- Prepare audit reports in line with the approved audit plan
- Discuss audit findings and recommendations with line managers and report significant issues to senior management
- Provide senior management with an opinion on the adequacy, effectiveness, and efficiency of the internal controls in the organisation
- Report on breakdowns in governance, risk management and internal control
Continuous Improvement
- Assist with the development of a good governance, risk management and internal control culture
- Monitor trends and developments in the internal audit area
Training
- Carries out ad hoc training on corporate governance, risk management, internal control to staff when required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Own contract completion and execution
- Take agreed commercial terms and pricing through to fully executed contracts, ensuring every schedule, annexure and signature is in place and accurately reflects what the commercial team negotiated
- Track contracts through each stage of completion, chasing counterparties and internal stakeholders to close out outstanding items and keep deals moving to signature
Manage NDAs and legal document flow
- Initiate, route and track client and partner NDAs, ensuring they are raised, reviewed and executed before commercial or technical engagement begins
- Maintain a clean, auditable repository of all NDAs, contracts and agreements so nothing is lost, expired or unaccounted for
Review agreements for commercial accuracy before sign-off
- Review executed and draft agreements against the agreed commercial position, flagging discrepancies in fees, terms, dates or scope for correction before they are finalised
- Act as a quality-control checkpoint, cross-checking documents for accuracy and completeness without setting the commercial pricing or leading negotiation
Drive project management to get new products and pricing live
- Run the end-to-end delivery of new products, pricing changes and partner integrations from signed contract to go-live, managing timelines, dependencies and handoffs across teams
- Coordinate legal, finance, operations, compliance and technical stakeholders to remove blockers and ensure launches land on schedule
Coordinate and manage the commercial team's workflow and tools
- Manage the commercial team's tasks, tools and pipelines, translating agreed deals into structured workstreams and clear owner-accountable actions
- Maintain visibility of all in-flight commercial workstreams through project and task-management tooling, providing status reporting and analytical insight on progress, bottlenecks and delivery risk
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability, you stay sharp, productive and positive in fast‑moving environments
- Highly analytical mindset, able to interrogate agreements, pricing schedules and delivery data, spot discrepancies and turn complex commercial detail into clear, actionable status
- Proven contract administration and project management experience, comfortable owning NDAs, agreement review, execution and go-live delivery using structured project and task-management tools
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience coordinating cross-functional product or pricing go-lives, keeping multiple workstreams and stakeholders on track to a deadline
- A commercial or legal-ops background — for example paralegal, contracts administration, commercial operations or vendor/partner management
- Strong data and reporting skills (advanced Excel, dashboards or BI tools) to track delivery progress and surface risks
- Exposure to the online gaming, betting or a similar regulated industry is a bonus
- Familiarity with contract lifecycle management (CLM), e-signature and project/task tools such as Jira
- Experience working across multiple markets, currencies or jurisdictions, ideally in payments, banking or a comparable regulated environment
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What you’ll do
- Support the execution of casino content strategy across brands and markets.
- Monitor and analyse game and provider performance, identifying trends, risks, and opportunities.
- Maintain and optimise game portfolios and lobby placements to improve engagement and conversion.
- Assist in managing relationships with casino content providers, including performance tracking and issue resolution.
- Track and report on key KPIs, supporting revenue optimisation and content effectiveness.
- Conduct player behaviour analysis to inform content selection, positioning, and lifecycle management.
- Support onboarding of new content providers, including coordination and validation activities.
- Ensure content quality, accuracy, and compliance with platform and regulatory requirements.
- Collaborate with Product Teams, Marketing, and Operations teams to align content with campaigns and player journeys.
- Assist with A/B testing and experimentation of lobby layouts and content placements.
- Maintain documentation and reporting related to content performance and governance
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Strong experience in casino, iGaming, or digital content environments
- Proven track record of driving content performance and revenue growth
- Deep understanding of player behaviour and content performance drivers
- Strong analytical mindset with the ability to translate data into action
- Strong commercial judgement and decision-making capability
- Excellent stakeholder management, communication, and influencing skills
- Ability to align with broader business strategy and product roadmaps
- Proactive, structured, and outcome-driven mindset
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience managing large-scale casino content portfolios across multiple markets
- Strong network within casino providers and partners
- Understanding of regulatory and compliance requirements
- Experience with advanced analytics and optimisation tools
- Familiarity with product delivery frameworks and operating models
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You’ll take ownership of work that gives us our competitive edge, including:
Specific duties include, but are not limited to the following:
Acquisition Opening Offer Strategies and Implementation
- Ongoing in-country competitor analysis
- Work closely with marketing and in-country teams to ensure relevance and localisation of opening offers
- Ongoing maintenance of all existing welcome offers and their appropriate/effective communication
Conversion Strategies and Implementation
- Coordinating and briefing in of adhoc promotions for the unconverted space with Creative
- Updating of confluence page for monthly / sport / casino calendar, adhoc promotions, conversion track info, welcome offers, competitor analysis, any relevant information the team may need on this platform to refer back to
- Execution of promotions on all communication platforms (SMS/Email), when needed, which may also include bonus creation (Sport and Casino)
- Ongoing innovation and implementation of new ideas which address specific markets / gaming platforms / seasons / fixtures
- Work with the Retention Team to ensure brand consistency throughout the player lifecycle as well as leverage off Retention campaigns by selecting relevant ones to enhance the existing conversion track or as part of your ad hoc communication strategy
- New Casino Games communication – delivering on time and functional communication to promote new games to the unconverted base
- Focus on deliverability on all communication platforms
Processes and Operations
- Result analysis including tests / campaigns outcomes, processes assessment and learnings
- Assessment and implementation of new learnings / approaches to subsequent campaigns
- Effective communication of results with your team members and execution of new learnings
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- Analytical and data-driven thinking
- Creative problem-solving and innovation
- Ability to adapt quickly in adynamic environment
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Familiarity with working on CRM platforms
- Experience working across multiple markets or regions
- Data-driven mindset with proven ability to translate insights into action
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What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
- Own the core product platform portfolio, ensuring alignment across front-end and back-end systems
- Define and drive platform strategy, balancing short-term delivery with long-term capabilities
- Lead and develop a multidisciplinary team of product managers, analysts, and specialists
- Enable fast and reliable product development across the organisation
- Ensure the platform supports current and future product requirements across brands and markets
- Drive consistency in APIs, data contracts, and shared services
- Partner closely with Engineering and Product Operations to deliver cohesive solutions
- Clearly communicate platform trade-offs, priorities, and dependencies to senior stakeholders
- Ensure platform initiatives are well-defined, scoped, and prioritised before delivery
- Hold teams accountable for delivering high-quality platform outcomes
- Operationalise governance around platform ownership, integration standards, documentation, and lifecycle management
- Ensure platform decisions consider operational risk, scalability, and long-term sustainability
- Identify bottlenecks and inefficiencies, driving continuous platform improvement
- Leverage analytics and performance insights to assess platform health
- Ensure platform considerations are embedded into broader product strategy and planning
- Build scalable team structures aligned to growth and complexity
- Foster a culture of ownership, accountability, and data-driven decision-making
- Translate company strategy into platform KPIs and measurable outcomes
- Drive innovation by identifying and enabling new capabilities, technologies, and platform improvements that support product growth and scalability
- Partner with relevant business stakeholders to shape and prioritise new feature development, ensuring world class customer experiences
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Strong experience in product management, preferably within betting, gaming, or regulated environments
- Extensive experience leading platform or systems-driven product teams
- Strong understanding of complex back-end systems and front-end architectures
- Proven leadership experience managing multidisciplinary teams
- Ability to operate at both strategic and execution levels
- Strong analytical and problem-solving skills
- Ability to align platform strategy with broader business objectives
- Excellent planning, organisation, and prioritisation skills
- Ability to manage multiple initiatives in high-pressure environments
- Strong commercial judgement and ability to balance technical and business priorities
- Experience with delivery methodologies and product frameworks
- Strong stakeholder management, communication, and decision-making capability
- Proactive, structured, and outcome-driven mindset
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience scaling platform capabilities in high-growth environments
- Strong understanding of API ecosystems, integrations, and data architecture
- Experience working within regulatory or compliance-driven systems
- Familiarity with platform analytics and performance tools
- Experience with agile product operating models at scale
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What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Campaign planning and implementation
- Maintaining a sports events calendar to highlight opportunities and guide campaign planning
- Brief, implementing and executing paid digital campaign strategies as set out by each country / territory:
- Create and manage media plans in all regions
- Testing of marketing collateral and live placements
Campaign monitoring
- Reporting & Performance evaluation Maintain standard of excellence in monitoring campaigns in all markets
- Compile reports on digital campaign performance including insights on reason for fluctuations.
- Manage the mid and post campaign reviews of all active campaigns
- Track Media spend across all channels per regions and provide feedback
- Monitor the campaign environment and effectiveness to ensure objectives are achieved
- Identify opportunities to improve campaign performance
Campaign Optimization
- Optimise campaigns to deliver on targets, goals and conversion code/tracking, as well as tracking for maximum ROI.
- Budget awareness, allocation, and efficacy
Seeking online advertising opportunities
- Identifying opportunities for applying new technologies, digital products and services to online campaigns
- Source and identify qualified publishers and ad networks to promote the clients’ brands.
- Analyse and assess publisher viability
Conducting Market research and competitor analysis
- Maintain awareness of industry developments and media trends.
- Creative testing
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Bachelor’s degree in marketing, digital marketing qualification, or a related field.
- Experience: 2-3 years’ experience in digital marketing role.
- Minimum Computer competency: Proficient in Microsoft Excel, Word, Outlook and PowerPoint.
- Fully proficient in local and international media trends.
- Ability to thrive in a fast-paced and dynamic environment.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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Root Cause Analysis
- The Team Lead Customer Experience Management supports their team who is responsible for identifying barriers and obstacles that prevent the best possible customer experiences and then design innovative solutions to fix them.
Reporting
- The Team Lead Customer Experience Management measures the impact of the changes that they and their team recommended. This is done in order to ensure customers experience the benefit of the service improvements. The results are measured against the relevant metrics and reported on to senior stakeholders.
Collaboration
- This role works with a variety of teams across the organisation to share ideas to improve customer experience. When changes are being developed, the Team Lead Customer Experience Management ensures that the Customer Experience Analysts are accurately representing customers’ needs and desires.
Continuous Improvement
- The Team Lead Customer Experience Management ensures the Customer Experience team has ownership and responsibility for delivering improvements on behalf of customers. They also give feedback on these improvements.
- The Team Lead Customer Experience Management, through their team, builds wider cross-functional teams whose goal is to identify opportunities and implement changes that can be made to improve journeys.
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What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
- Ensuring products are locally relevant, competitive, and high‑performing across assigned markets
- Translate regional insights into clear product requirements and enhancements
- Support scalable market expansion through structured and repeatable approaches, catering for localisation needs and best practices.
- Drive consistency in market understanding, performance tracking, and opportunity identification
- Develop a deep understanding of customer behaviour, market dynamics, cultural nuances and regulatory constraints
- Ensure product experiences are tailored to meet local market expectations including, features and functionality, user experience and journeys
- Work with relevant product pillars to ensure effective implementation.
- Continuously refine localisation strategies to improve customer engagement and conversion
- Monitor and analyse the competitive landscape within each market.
- Track competitor offerings, positioning, and innovation trends.
- Identify opportunities for differentiation and strategic advantage.
- Proactively surface insights and recommendations to influence product direction.
- Ensure market needs are represented in product planning and prioritisation.
- Work with optimisation team to track product performance at a market level, identifying growth opportunities and performance gaps, driving continuous improvement initiatives
- Act as the regional hubs point of contact for all product related matters.
- Communicate insights, risks, and opportunities clearly to stakeholders.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Excellent planning, organisation, and prioritisation skills
- Ability to manage multiple initiatives in high-pressure environments
- Strong commercial judgement and ability to balance technical and business priorities
- Proactive, structured, and outcome-driven mindset
- Strong experience in product, market strategy, or regionalised roles, ideally within digital or betting environments
- Deep understanding of localisation, customer behaviour, and market dynamics
- Strong analytical capability with the ability to translate data into actionable insights
- Experience in competitive analysis and market intelligence
- Proven ability to work cross‑functionally and influence product decision‑making
- Strong communication and stakeholder management skills
- Ability to operate in fast‑moving, multi‑market environments
- Structured, proactive, and solution‑oriented mindset
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience scaling capabilities in high-growth environments
- Strong understanding of product ecosystems, integrations, and data
- Experience working within regulatory or compliance-driven environments
- Familiarity with analytics and performance tools
- Experience with agile product operating models at scale
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What you’ll do
- Be the knowledge expert in the content offered per Vertical by communicating and highlighting key features, functionalities and overall offering within each Vertical space.
- Source new content and new content providers that fit within our industry and brand.
- Account Management for suppliers and vendors that we integrate with.
- Understand all Product releases and feature sets so you have a good understand of what our potential opportunities are when implemented.
- Ensure all stakeholders are kept up to date with the vertical content roadmap and progress, any delays to be communicated – all regions.
- Ensuring the Product (Web & Mobile) has the most efficient customer experience in the Vertical space.
- Work with the analytical teams to analyse and understand customer behaviour.
- Ensure you leverage off all possible data sources and product functionality for decision making on any website and user experience changes.
- Coordinate the communication, commercials and integrations with providers, and the release of new providers.
- Communicate with various internal departments to ensure proper and successful launch of new content.
- Monitoring the performance of content across the various verticals on offer.
- Collaborate with Product Manager on strategic and suggested changes required for the Websites and scope out the Web Dev Briefing and Change Requests
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Experience in a combination of but not limited to, product roll-out, web and mobile Product offerings
- Ability to analyse problems and create effective solutions
- Ability to comprehend and communicate technical touchpoints of various integrations on our platforms
- Display a high acumen of project administration and project management
- Strong negotiation skills
- Work well under pressure
- Ability to communicate across multiple business streams
- Ability to effectively report on exceptions and nuisances
- Ability to influence others
- Good Interpersonal & relationship building skills – Team Player
- Proven analytical and problem-solving ability
- Able to work independently and manage time effectively, as well as work collaboratively with multi-disciplinary teams.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Method of Application
Use the link(s) below to apply on company website.
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