Fresh Jobs at CHEP

 Position Purpose

• Assist with the maintenance and compliance of the Taxation and Financial Accounting functions to provide meaningful and reliable financial support to the SSA region, whilst complying with Group requirements, regulatory standards and International Financial Reporting Standards (IFRS).
•  Assist with the maintenance of sound business processes and control systems to deliver an efficient financial accounting and taxation service.
•  Provide meaningful input to the Business Partner Outsourcing (BPO) service provider; i.e. Genpact

Key Accountabilities include:

• Assist the Taxation functions (Income Tax, CGT, WHT, PAYE, VAT) to ensure that effective processes and controls are in place to produce accurate and timely tax computations, deferred tax computations, tax returns, tax reconciliations, tax certificates and provisional payments for all countries in the SSA and ME region.
• Assist the Financial Accounting function to ensure that effective processes and controls are in place to produce accurate and timely financial information in line with IFRS, including responsibility for journal preparation, month-end processes, review of Trial Balances, Balance Sheet reconciliations, and query resolution.
• Assist with the Companies Act and Statutory compliance function to ensure that effective processes and controls are in place to produce annual company returns and Stats SA returns.
• Assist with the review and submission of the bi-annual and annual Group Results, Taxation and IFRS reporting. 
• Assist with the preparation of local Annual Financial Statements for all required entities in the SSA and ME group in line with deadlines and statutory requirements.
• Assist with the review and exception reporting of the Business Partner Outsourcing (BPO) service provider.
• Addressing tax related queries from the respective Tax Authorities as well as from the Business
• Assist in the investigation and follow up of requirements for Africa Expansion and other Tax/Statutory related projects
• Contribute to the annual budget process in line with the budget plan and reporting requirements of the Group.
• Assist with the preparation of audit deliverables for external and internal auditor.

Measures

• All Brambles financial reporting deadlines are met.
• Timeous submission of tax returns by due dates
• Review and prompt resolution of balance sheet reconciliations by due dates
• Compliance with legal and statutory requirements
• Compliance with the various tax laws in the various tax territories
• Preparation of the AFS in terms of the agreed time frame

Scope

• Number of statutory companies: 10 (South Africa, Namibia, Swaziland, UAE, Saudi Arabia, Botswana, and Mozambique)
• Number of branches                  : 2 (Zimbabwe and Zambia)
• Number of currencies                : 10 (ZAR, NAD, ZWL, SZL, AED, SAR, BWP, ZMK, MZM)

Qualifications

• B. Comm Degree

Experience

• 5 Years finance experience, with exposure to taxation, accounting, computerised information systems knowledge

Skills and Knowledge

Specific experience to Position:

• Experience in a computerised accounting environment, with knowledge of control systems, taxation and company requirements. 

System Knowledge:

• SAP
• MS Office Suite
• SARS e-Filing

Preferred Education

• Associates

Preferred Level of Work Experience

• 3 - 5 years

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Position Purpose

• The Team Lead, Customer Contact is responsible for balancing operational delivery with people management. Approximately 50% of this role is dedicated to completing daily customer service workload, ensuring enquiries are resolved efficiently and service levels are consistently met. Additional time available is focused on managing and supporting Customer Contact Coordinators, including coaching, feedback, performance guidance, and ensuring adherence to processes and procedures. As the primary day-to-day contact reporting to the Customer Service Manager, this role maintains service excellence, monitors performance and undertakes reporting, supports team capability, and oversees quality and SLA performance. With direct reports, the Team Lead, Customer Contact helps build a high-performing, engaged team that delivers a consistently exceptional customer experience

Key Accountabilities

• Drive operational efficiency — Work closely with the Customer Service Manager and wider leadership team to identify, recommend, and implement process improvements that enhance team productivity and service delivery.
• Lead team capability development — Motivate, coach, and train Customer Contact
• Coordinators to ensure they have the skills, knowledge, and confidence required to consistently meet SLAs and deliver high-quality customer outcomes.
• Manage HR administration — Oversee HR-related tasks for direct reports, including leave management, attendance, record-keeping, and adherence to company policies and procedures.
• Conduct performance and development cycles — Lead the bi-annual and year-end PDP process, ensuring timely completion, meaningful feedback, and alignment to individual and team goals.
• Identify training and development needs — Monitor performance trends, provide constructive feedback, and recommend targeted development activities to support continuous improvement.
• Support recruitment activities — Assist management in recruiting qualified and capable staff to maintain a high-performing and well-resourced team.
• Manage customer and field staff enquiries — Handle emails and cases from Australian and New Zealand customers and CHEP field staff, resolving a wide range of issues with accuracy, professionalism, and urgency.
• Process customer transactions — Accurately complete SAP tasks including corrections, reinstatements, rejections, suspended docket updates, and docket checks, escalating or redirecting items where appropriate.
• Champion customer understanding — Engage with customers’ needs and pain points to ensure solutions are customer-centric and aligned to service excellence.
• Ensure process adherence and KPI achievement — Maintain compliance with business processes, quality standards, and performance metrics, ensuring the team consistently meets SLA and KPI expectations.
• Contribute to team culture and performance — Actively support a positive, collaborative, and high-performing team environment through coaching, recognition, and role modelling.
• Drive continuous improvement — Identify opportunities to enhance service quality, reduce errors, streamline workflows, and improve customer experience.
• Provide daily operational leadership — Allocate tasks, monitor workload distribution, support escalations and ensure smooth day-to-day operations.
• Support SLA and quality governance — Monitor SLA performance, quality scores, and service trends, taking proactive action to address risks or performance gaps.
• Act as primary point of contact — Serve as the first escalation point for team queries, operational issues, and customer concerns, ensuring timely resolution and clear communication.

Qualifications

• Matric, Business-Related Degree or Diploma.
• People Management Skills / Supervisory Skills.
• Supervisory certificates advantageous.

Experience

• Experience working with Logistics, Pallet Control and/or Supply Chain (desirable) Previous experience in managing direct reports (desirable) Strong continuous improvement and efficiency enhancement experience Previous experience working in a fast paced customer service environment Previous experience in handling high volume of inbound/outbound Emails

Skills and Knowledge

• Strong verbal & written communication skills
• Strong customer service attitude & discipline
• Good problem-solving skills
• Ability to coach, mentor and train less experienced team members
• Ability and willingness to learn and implement learning
• Knowledge of Microsoft office, Customer Management Systems (CMS) – Salesforce 
• Team Player - Demonstrable ability to influence policy & strategy; worked successfully in cross functional environments; change facilitator.

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Job Description
Key Responsibilities May Include:

• Develop and execute sustainable category sourcing strategies for the region/function that align with global and local procurement priorities.
• Act as a champion for strategic sourcing, ensuring that procurement initiatives deliver long-term value and meet organizational needs.
• Lead category management for key spend areas, applying data-driven insights, market intelligence, and advanced procurement techniques to maximize value and minimize risk. Ensure category strategies consider external market factors and emerging trends that could impact business objectives.
• Build strong, collaborative relationships with senior business stakeholders, ensuring procurement is involved early in the sourcing process. Leverage procurement’s expertise to align sourcing initiatives with business needs, offering strategic advice that enhances procurement’s role within the organization.
• Lead complex negotiations with suppliers to secure favorable terms and manage pricing strategies. Ensure the implementation of new pricing agreements, manage supplier contracts, and conduct ongoing reviews to ensure compliance with contractual terms.
• Oversee supplier performance management across key categories, ensuring suppliers consistently meet performance, quality, and cost requirements.
• Ensure all procurement activities adhere to regulatory requirements, internal policies, and ethical standards. Develop strategies to minimize supply chain risk, including mitigating supplier risk, financial exposure, and potential disruptions.
• Establish and monitor key performance indicators (KPIs) for the procurement function, ensuring alignment with annual targets. Provide regular updates on procurement performance, cost savings, supplier performance, and compliance metrics to senior leadership.

Requirements

• 5–8 years’ experience in Procurement or Strategic Sourcing, with a strong focus on global IT categories including Infrastructure, Networks, Hardware, Cloud, Enterprise Platforms, and End-User Technology.
• Proven success in strategic sourcing, category management, and negotiating complex, high-value IT contracts.
• Strong understanding of supplier and commercial risk management, including cybersecurity, compliance, and financial stability.
• Experience supporting large-scale IT programmes and delivering measurable cost savings, TCO reduction, and procurement value.
• Excellent stakeholder management skills, with the ability to influence and collaborate across IT, Finance, Legal, and business functions.
• Demonstrated ability to develop and execute global category strategies, drive procurement standardisation, and support supplier consolidation initiatives.

Key Accountabilities

• Manage end-to-end sourcing, contract lifecycle management, and supplier performance, ensuring compliance with procurement policies and standards.
• Deliver commercial value through cost optimisation across CAPEX and OPEX while supporting strategic supplier partnerships.
• Build strong relationships with key stakeholders and align procurement activities to business priorities.
• Identify, assess, and mitigate supplier, contractual, and commercial risks.
• Drive procurement process improvement, standardisation, and collaboration across the wider procurement team to achieve category and business objectives.