Fresh Jobs at Datacentrix

• Datacentrix is looking for a Senior Ivanti Heat Administrator with at-least 5+ years of experience. The candidates must be ITSM/Ivanti certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the production of Heat performance statistics.  Includes the installation, configuration, upgrade, administration, and monitoring of Heat Modules and associated software products, in support of operational systems and the development environment.  Ensures data integrity across multiple modules and ensures consistent data structure, data recovery, maintenance, data integrity, and space requirements for physical database are met through implementation of policies, procedures, and standards relating to database management.  Able to interrogate databases using an appropriate programming/query language.

Required Qualifications:

• Matric & relevant Degree/Diploma in IT
• ITSM Certificate
• Ivanti Certificate
• MCSA / MSCE – Solutions Associate / Expert
• Responsibilities:

Operational Support:

• Analyse options, risk, and impact to business processes and recommendations
• Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.
• Ensure that all calls are assigned/ reassigned timeously and resolved within Service Target.
• Assist 1stLine Support ITSM and relevant departments when required, to get requests/ incidents resolved on time.
• Meeting objective and taking responsibility, apply Best Practice and Standards to proceed
• Provide governance and stewardship in order to provide direction, focus and set priorities.
• Implement ITIL best practices for Service Support and Service Delivery
• Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC.
• Updating the existing SLA, OLA or UC when required Evaluate and coordinate process enhancements
• Grow and Implement Service Request Management. Enable the IT customers to define offered services, publish those services in a service catalogue
• Foundation Data
• Business Time Segments
• Configure Assignments
• Data Management tool
• Organizational Structure
• Product and Operational Catalogues
• People Management

Incident Management:

• Full Application Administration
• Data Management
• Incident Templates
• Notifications and Milestones
• Decision Tree Configurations

Service Level Management:

• Service level management Incident Management
• Service level management Change Management
• Service level management Request Management
• Creating service targets for all of the above

Change Management:

• Configuring Change Management
• Configuring task assignments
• Risk Factors
• Configuring Task Management System
• Setting application preferences and options
• Configuring approvals
• Configuring Release Management
• Change Templates

Service Request Management:

• Set up the framework for Service Request Management Module
• Create SRM Application Templates
• Create SRM Application Object Templates
• Create SRM Process Definition Templates
• Create SRM Service Request Definitions
• Configure SRM Approvals
• Configure SRM Assignments
• Configure SRM Entitlements
• Navigational Categories
• Works Order Settings
• Work Order Rules
• Work Order Templates

go to method of application »

• Datacentrix is looking for a RedHat Technical Specialist. The individual will be responsible for installing, configuring, and maintaining the Red Hat environment within a number of specified customer environments. This includes implementation of new initiatives within the environments. Openshift experience is a requirement.

The applicants should be able to troubleshoot and support all the components within a complex RHEL deployment, including:

• Insights.
• Red Hat Satellite.
• Ansible.
• OpenShift Container Platform.

Qualifications and Experience Required: 

• Matric and Diploma/Degree in Information Technology
• Minimum 5 years in managing RHEL Operating System
• Minimum 3 years of experience in Ansible
• Good working knowledge of OpenShift.
• Good knowledge of network concepts such as Load Balancers, Firewalls, VLANs and Subnets.
• Certified Red Hat Engineer (RHCE)
• OpenShift experience

Role Accountabilities:

• Daily administration of RHEL Environment.
• Troubleshoot errors experienced.
• Daily feedback report.
• Work closely with the rest of support team

Responsibilities:

• Install, configure and manage a complex RHEL infrastructure, including virtual network configuration, storage allocation, and configuration of RHEL and HA to meet the requirements of a RHEL environment.
• Monitor tools and applications with regards to the RHEL environments and the underlying Linux infrastructure.
• Perform activities that support user needs, including determining user rights & levels, conducting compatibility testing for new equipment, making system updates/ upgrades, troubleshooting systems equipment and connectivity issues, and scheduling and testing of update packages.
• Creating and maintaining Virtual Images.
• Create and maintain operational and configuration documentation related to the supported RHEL environments.
• Create and maintain Ansible Policies.