Fresh Jobs at Discovery Limited

Key Purpose

• Gathering, analysing and documenting of Discovery Life communication requirements for product, system and business process enhancements as well as for legislative, compliance and ad-hoc projects.

Areas of responsibility may include but not limited to

• Consulting with business owners to gather their requirements for product application forms and servicing forms, as well as other written and digital communication. This includes liaising and maintaining effective relationships with internal stakeholders such as Marketing Services, Compliance and Legal,
• Managing the application form process from requirement gathering and analysis to managing backlog requirements and designing of forms according to the using agreed standards,
• Ongoing maintenance and updates on Discovery Life forms,
• Clearly and accurately identifying and documenting communication business requirements using agreed standards,
• Ensuring that all communication requirements are documented, reviewed and signed off based on agreed standards,
• Reviewing and approving test packs, where applicable, for systems releases to ensure that all documented communication business requirements are tested and implemented correctly,
• Liaising with  business owners and systems developers to ensure successful implementation of communication requirements, 
• Investigating and providing feedback on queries related to forms and other communication items from business representatives,
• Adherence to the agreed SDLC and standards

Personal Attributes and Skills

• Excellent verbal and written communication
• MS Suite proficiency
• High degree of accuracy
• Affinity for documentation along with exceptional attention to detail
• Creative problem solving and analytical ability
• Proactive and innovative
• Self motivated and a team player
• Excellent time management skills

Education and Experience

• Matric
• Communications related Diploma/Degree or other relevant qualification from an accredited institution
• At least 1 years of experience in a communications analysis role (or similar)

Advantageous

• Discovery product, business and systems knowledge
• Minimum 2-4 years’ experience in a communication analyst role within financial services sector
• Experience working with mobile app and web requirements
• Experience working form typesetting on DISIgner

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Key Purpose

• The successful candidate will be responsible for developing strategic, lasting relationships with a defined and carefully selected number key clients; to unlock long term, sustained value through focused product integration, utilisation and retention efforts

Areas of responsibility may include but not limited to

• Develop strong connections with senior stakeholders and other key contacts at employer clients
• Develop a deep understanding of our employer clients’ business, strategic objectives and challenges in order to create opportunities for value creation
• Demonstrate expertise with respect to the Discovery Group offering suite
• Collaborate across the relevant sales and account teams to build impactful strategic account plans that deliver growth and ensure retention
• Own the delivery of revenue, growth and retention targets for key accounts & participate in forecasting activities
• Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach to client engagement
• Manages and coordinates the entire sales cycle for key clients from finding a potential opportunity to securing a deal, working closely with the Distribution and Key Account Management teams across the Business Units (Bus) to close and onboard new business.
• Using insights from data analytics and client needs, give input into bespoke value propositions, thought leadership and offerings for key employer clients
• Mobilise all areas of the business to expedite client delivery and speedy resolution of all queries, quotation or escalations
• Frequent client interactions through regular check in’s, organising and hosting events, and strategic networking
• Work with adhoc cross-functional teams across the business to deliver the best and relevant expertise to the client
• Retain and delight key clients through mobilising all areas of the business to expedite client delivery and speedy resolution of all queries, quotation or escalations
• Has oversight of all client interactions, queries, quotes and escalations for key clients through a fit-for-purpose CRM system
• Drive the creation of a rich client data repository through the use of a shared CRM solution
• Creates detailed business plans to achieve defined goals and targets.

Personal Attributes

Strategic sales

• Strategic account planning
• Development of marketing strategies
• Analysing market trends
• Ability to convert sales
• Business savvy – ability to see an opportunity and present it to the client

Overall Client Relationship

• Co-ordination of events and networking sessions
• Negotiation skills at all levels
• Facilitates the executive level Interfaces

Technical Expertise

• Knowledge of all product offerings, structures and benefits across the value chain
• High degree of business acumen and/or industry experience
• Ability to provide advisory support at all levels

Leadership / Management

• Ability to influence without authority
• Collaborate across all levels of an organization (internal and external)
• Systematically analysing and reporting of new business results, pipeline management together
• with actionable initiatives
• Accountable for all targets

Entrepreneurial

• Ability to creatively solve complex problems
• Contributes to the development of bespoke value propositions and new products/offerings

Education and Experience

Education/ Qualifications

• Clinical, Actuarial, Employee Benefits and/or Management Consulting background and relevant qualification/s

Experience

• At least 10 years’ experience in: Research and development; Actuarial risk; Technical Marketing; Strategic Account management; other relevant commercial experience
• Financial Services, Management consulting and big Pharma industry experience
   

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Job Purpose

• The position of Senior Manager: Financial Planning & Operations is a dynamic and pivotal role, reporting directly to the Vitality RSA CFO. This is an outstanding opportunity for an ambitious professional who thrives on challenge and is passionate about making a meaningful impact. This role requires someone with strong business acumen, a focus on risk, and the ability to proactively solve complex problems with innovation. More than just a numbers expert, the Senior Manager: Financial Planning & Operations acts as a trusted financial advisor to the CFO, Finance Heads of Department, and other Vitality Executives. You will be at the heart of shaping the financial future of the organisation, providing visionary planning, insightful analysis, and forward-thinking financial modelling. Your expertise will guide strategic decisions that directly influence the success and growth of Discovery Vitalit
• In this role, you have the unique opportunity to deeply immerse yourself in the vibrant world of both Vitality and the broader Discovery Group. By understanding our partner relationships, commercial arrangements, and the intricacies of both local and international markets, you will develop a holistic perspective that empowers you to drive real change. Your efforts will be supported by close collaboration with a diverse group of stakeholders—both within Vitality and Discovery, as well as with external partners.This role is highly collaborative, engaging with teams across Financial Reporting, Member Benefit Payments, Data Operations, Actuarial, and Product Research and Development. You will work alongside people at all levels, and your technical competence and attention to detail will allow you to uncover critical insights within data and financial models.
• Most importantly, you will have the ability to translate complex analysis into clear, actionable insights, making a tangible difference in how we achieve our purpose to make people healthier and enhance lives.
• If you are ready to embrace a role where your expertise, curiosity, and passion can ignite positive change—not just for Discovery Vitality, but for the wellbeing of our members and communities—this is your chance to shine.

Areas of responsibility includes but is not limited to:

• Oversight of financial planning and analysis (FP&A) process, specifically:
• Drive the delivery of value-added analysis and modelling of revenue, benefits, overheads, CAPEX and cash flow for the company.
• Lead the creation and management of monthly forecasts and annual budgets, ensuring they align with financial reporting and data integrity
• Coordinate with finance teams to utilise financial planning platforms for robust forecasting.
• Oversee forecasting and modelling for ring-fenced businesses to ensure financial stability and compliance.
• Monitor and report accurate business KPIs and performance metrics.
• Drive the production of additional financial insights and ad hoc reports to support strategic decision-making as and when required.

Building for the future:

• Required to drive system design, implementation and process optimisation processes impacting Finance Planning & Operations team in collaboration with other teams (systems, business analysts, project managers etc).
• Collaborate with data specialists to optimise processes and develop dashboards for KPI monitoring.
• Drive and implement AI and innovate for process improvements.
• Required to form and maintain good relationships with external as well as internal partners and stakeholders.
• Required to foster collaboration across various Vitality teams (Financial Reporting, Member Benefit Payments, Data Operations, Actuarial, and Product Research and Development, etc.) and other Discovery businesses to support business growth and operational excellence.
• Oversight of Partner Payments and Receivables team and ensure efficient working capital process.
• Responsible to tax management which includes tax risk assessments, VAT reconciliations and payments, reporting to and liaising with the tax team with regards to income tax payments.
• Review, approve, and present reports and analyses to senior leadership, stakeholders and forums (e.g. EXCO).
• Provides good leadership and coaching to Finance Planning & Operations team.

Personal Attributes and Skills

• Impeccable attention to detail and accuracy
• Excellent analytical and problem-solving skills
• Strong financial and commercial acumen
• Passionate about investing time to analyse, understand and report on data, products and processes
• Confident people person eager to create and maintain and build relations and manager stakeholders
• Excellent time management skills with the ability to work and manage a team under pressure to meet strict deadlines
• Excellent written and oral communication skills
• Flexible with an ability to deal with ambiguity and continuous change
• The ability to understand and work with undefined parameters
• Ability to provide strategic insights based on partner and market activity
• Ability to deal with complex issues and migrate between detail and high-level requirements
• Modelling and data analysis experience or an interest in basic financial modelling and data analysis
• Market awareness (locally & internationally)
• Must have integrity and be ethical in decision-making
• A strong desire for professional development and a high learning potential 

Minimum Education & Work Experience

Minimum requirements: 

• Minimum professional qualification required: CA (SA)
• At least 6 - 8 years’ plus post-qualification experience of which 3 - 4 years must be with management experience
• Previous experience in a similar Financial Planning role of at least 3 years
• Extensive experience working with MS Office packages, including Excel, Word & PowerPoint with a keen interest and/or experience with the application of AI
• Financial Services experience

Advantageous:

• Consultancy experience post articles, especially in valuations or other areas requiring forecasting and analytics skills
• Advanced experience with data analytics and financial modelling experience and/or qualifications

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Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.

Areas of responsibility may include but not limited to

Source Code:

• Implement the Technical Specification using the relevant development language.
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.       

Conduct Unit Testing:

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.

Client Relationship Management and Networking:

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
• Understanding business requirements, business systems and process context, impact and risks.
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors

Delivery and Support of Applications:

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Technical Capacity, Quality and Standards:

• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills:

• SDLC. Unit Testing. Database structure design. Technical Change Control.
• Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
• Business Writing,
• Software development within SDLC.
• Data Modelling
• SOAP, XML, XSLT, Web Services experience
• Broad Java/J2EE Pattern knowledge
• JSP, html, Struts experience
• Java Batch Scheduling (eg. Flux, Quartz) experience
• Java EE 5 & 6 experience
• EJB 3 & EJB 2 experience

Behavioural Skills:

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills.
• Able to deal with complexity and migrate between detailed and high level requirements.
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent written and verbal communication skills.

Qualifications and Experience

Qualification:

• Matric with English and Math's.
• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• A minimum of 4-5 years Java systems development experience
• Java EE knowledge and experience                                                           

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Job Purpose

• The Business Engineer Associate consistently works to update and further improve end to end processes. You will enhance the Bank’s overall efficiency and reduce costs by conducting analysis, design and optimisation of critical business processes, from design through to post-implementation support. You will work closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions. As a business engineer in a digital bank, you will consider emerging technologies to create automated and efficient processes.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage digital technologies.
• Conducts detailed data analysis, design and modelling of the Bank’s critical processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops.
• Documents business processes and other design artefacts.
• Extracts business requirements and reviews functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity with a strong innovation mindset.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Builds strong relationships and communicates very clearly with all levels of stakeholders.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process with an “end to end” mindset.
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Work Experience

Required:

• 5 years’ experience in business process analysis, process design and / or comparable consulting experience / operational role where these skills have been developed
• Proven track record of delivering analytical, strategic and process optimization projects
• Proven ability to deliver in a hands-on environment, taking full accountability for work objectives and associated benefits while working with a broader team
• Retail banking experience with specific exposure to client facing channels and operations
• Preferred (would be advantageous):
• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience.
• Relevant additional qualifications in the industry
• Experience working in a Digital Bank

Qualifications

Required:

• Any bachelor’s degree related to business analysis, process design, engineering

Preferred (would be advantageous):

• Honours or Master’s degree
• Relevant additional qualifications in the industry – e.g. process accreditation, specific payments, agile, tool based accreditations etc.

Technical Skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Demonstrated ability in using enterprise modelling tools, e.g. Enterprise Architect, would be advantageous
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management

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Key Purpose

• This ML Engineer is responsible for designing, building, managing, and continuously improving the operational processes that support the deployment and maintenance of actuarial, machine learning, and other decision-support models. The role involves end-to-end project planning, cross-functional collaboration with actuarial, data science, analytics, and business teams, and delivering insights into process efficiency across business areas. It also includes reporting on the design, progress, and performance of models and related business processes to drive operational excellence and informed decision-making.

Areas of responsibility may include but are not limited to 

• Design and create implementation and testing processes for models in both a traditional and ML framework to ensure business decisions can be actioned quickly and effectively.
• Assist with the design and integration of traditional models and processes into cloud-based platforms like DataBricks to utilise additional functions and better performance.
• Responsible for deploying rating and logic engines using proprietary software, ensuring accurate implementation and seamless integration into production environments.
• Project planning and collaboration with actuarial, data science, underwriting, operational and system teams to ensure a smooth implementation process that reduces risks and achieves the required outcomes.
• Frequent monitoring and reporting on the progress and performance of existing models and processes, as well as presenting the design for new processes to upper management.
• Creation of automated processes and reports to reduce manual intervention and flag any areas of concern as they arise.
• Assessment of the efficiency and effectiveness of business processes through data analytics to identify any areas for improvement or cost savings.
• Implementation of pricing changes in existing models on a frequent basis, to ensure that changes in our pricing structure and strategies can be quickly actioned.
• Creation of new tools and processes that can be used to reduce manual intervention and turnaround time of our client support teams.

Skills and Knowledge:

• Modelling skills preferred (Basic)
• Programming Skills: SQL, Python (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)

Education and Experience

 Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Data Science (Essential)
• Min 3-5 completed CT subjects if Actuarial Degree (Advantageous)

 Minimum Experience:              

• At least 1-3 years’ experience within a data driven industry
• Experience with Databricks
• Experience with Azure ML solutions
• Experience with WTW Software (e.g., Radar Live) (advantageous)

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Key Purpose

• The ETL/BI Developer is responsible for designing, developing, and maintaining robust data integration pipelines and business intelligence solutions that support analytical, operational, and strategic decision-making, as specified by the BI Architect and Systems Analysts. The role involves transforming raw data into clean, reliable datasets and developing dashboards, reports, and data models that deliver actionable insights to stakeholders across the organization. The developer is also responsible for driving engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Data Scientists/Actuaries.

Key Outputs:

• Develop and maintain SSIS packages
• Develop and maintain packages created in other ETL tools (such as Datastage and Cloud Technologies)
• Design data models, create and manage data marts (including basic warehousing)
• Create required database structures
• Develop and maintain T-SQL code
• Analyse SQL execution plan to optimise performance
• Version control of developed solutions within a code repository
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications
• Contribute to the development of architectural guidelines and standards
• Prototyping, Research and Development of new techniques and solutions
• Peer review of code and solutions developed
• Improving robustness and stability of ETL batches
• Implement data quality checks, validation processes, and automated monitoring
• Scheduling business processes via ETL tools
• Experience in developing and maintaining an ETL Framework e.g. ETL controller
• Create and maintain Metadata and Code repositories
• Dynamic SQL
• Develop and maintain SSAS models

Competencies

Knowledge:

• Systems Development Life Cycle (SDLC)
• Data Security and Protection Policies
• Data Warehouse principles and practises
• Kimball Methodology 
• Financial Services industry knowledge         
• BI Reporting (front-end)                                      

Technical Skills:

• T-SQL, SQL                 
• SQL Server BI Stack (SSIS, SSMS)          
• MS Excel                                 
• Competence with Cloud Platforms      
• Experience in GCP                 
• Power BI                    
• IBM Datastage              
• Python                    
• MDX                         
• DAX                              
• Dimensional Modelling           
• Data Mining        

Competencies:

• Creating and Innovating
• Applying Expertise and Technology
• Analysing
• Persuading and Influencing
• Deciding and initiating action
• Adapting and Responding to Change
• Learning and Researching
• Presenting and Communicating Information

Qualification and Skills 

• Bachelor’s degree in computer science/National Diploma in Information Technology/Or similar
• Certification on Microsoft or other ETL Tools                   
• Kimball related courses (dimensional modelling)           

Minimum Required Experience

• Minimum of 3 years’ experience in BI Development using ETL tools such as SSIS (or similar

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Job Purpose

• To provide visionary leadership, strategic direction, and operational oversight for all aspects of Discovery’s hospitality services. This includes executive events, conference venues and hospitality operations. The Head of Hospitality and Events is accountable for ensuring exceptional service delivery, operational excellence, and alignment with Discovery’s values and business objectives. The role encompasses strategic planning, team leadership, financial management, compliance, and stakeholder engagement.
• The incumbent is responsible for resource planning (both internal and contracted), leading and developing staff, and delivering a world-class hospitality and events facility to the CEO, Directors, Executives, and their guests. The Head of Hospitality and Events works collaboratively with executives and managers to identify and meet a diverse range of needs for staff, stakeholder, and client events.

Key Outputs (may include but are not limited to):

Strategic Leadership & Operations

• Develop, implement, and continuously refine business strategies to maintain and elevate service standards and venue presentation.
• Lead, motivate, and mentor teams and managers, fostering a culture of high performance, professional growth, and accountability.
• Plan, allocate, and optimise resources (internal and contracted) to meet the dynamic demands of events and services.
• Drive innovation and continuous improvement in offerings, ensuring Discovery remains at the forefront of industry trends and best practices.
• Identify business trends and implement processes and procedures to ensure exceptional service standards and venue presentation.
• Serve as the primary point of contact for clients, cultivating relationships with clients, vendors, and industry partners to ensure client satisfaction and drive retention.
• Manage escalations and ensure all services meet the highest standards.

Event & Venue Management

• Manage and coordinate executive and high-level events, overseeing the full event lifecycle from initial planning and client engagement to onsite execution and post-event analysis.
• Serve as the primary liaison for executives, directors, and external VIPs, ensuring their requirements are met with discretion and professionalism.
• Ensure all events and services consistently meet Discovery’s high standards for quality, safety, and customer service.
• Oversee scheduling, staffing, and operational logistics for all events and venues, ensuring seamless execution.
• Manage digital signage, audio-visual requirements, and all client communications to ensure clarity and alignment with event objectives.
• Utilise Forum systems to manage and control the utilisation of facilities, ensuring client expectations are managed and exceeded.
• Oversee work schedules and client requirements to maintain service standards and ensure efficient event delivery.
• Coordinate high-level events for CEOs and executives, including planning engagements with high-level stakeholders and international companies.
• Work closely with the CEO’s office on event structure and outputs, particularly for events utilising the Forums and 8th floor facilities.
• Manage multiple complex events simultaneously, demonstrating meticulous attention to detail and adaptability to long hours and weekend work as required.

Team & Provider Management

• Recruit, train, and develop staff, ensuring a motivated, skilled, and customer service-focused team.
• Manage performance, incentives, and retention strategies.
• Foster a culture of customer service excellence and compliance with all internal policies.
• Build and maintain strong internal and external relationships ensuring alignment with Discovery’s standards and values.
• Manage escalations, staff performance metrics, and the integration of temporary employees as needed.

Financial & Contract Management

• Create, manage, and monitor budgets, ensuring financial health and sustainability.
• Oversee financial planning, cost control, and reporting, ensuring all financial targets are met or exceeded.
• Manage contracts, invoicing, and compliance with procurement processes, ensuring transparency and accountability.
• Oversee the preparation and presentation of event costings for client approval, managing final costings and billing to customers or cost centers.

Compliance, Health & Safety

• Ensure strict adherence to all health and safety regulations, licensing laws, and company policies.
• Oversee the implementation of hygiene protocols.
• Manage health and safety requirements, ensuring a safe and compliant environment for staff and guests.

Communication & Branding

• Liaise with Customer Experience and Communications teams to coordinate promotions, signage, and branding initiatives.
• Develop and manage communication strategies tailored for a hybrid work environment, ensuring effective information dissemination.

Required Experience & Qualifications

• 5+ years’ experience in events planning, and operations, with a proven track record in managing large-scale, high-level events and service delivery.
• Demonstrated experience in managing teams and high-level relationships with confidentiality and professionalism.
• Excellent verbal and written communication skills, with the ability to engage effectively at all organisational levels.

Technical Skills & Knowledge

• Deep understanding of hospitality operations, event management, and customer service excellence.
• Comprehensive knowledge of health and safety requirements, food hygiene, and regulatory compliance.
• Advanced financial management skills, including budgeting, cost control, and financial reporting.
• Proficiency in MS Office; experience with event management systems
• Strong project management, problem-solving, and organisational skills.
• High level of experience in the conferencing industry, food and beverage allocation, stock management, and industry trends.

Personal Attributes & Competencies

• Values-driven, optimistic, resilient, and instils trust in others.
• Inspirational leader who treats others with care, dignity, and respect.
• Strategic thinker, resourceful, and customer-focused.
• Excellent communicator, collaborator, and team builder.
• Results-oriented, adept at managing complexity, and skilled at planning and aligning resources.
• Demonstrates accountability, business insight, and financial acumen.
• Learns on the fly, drives results, solves problems, and builds effective teams.

Role Specific Behaviours (☒ Choose 3 only)

• Business insight
• Collaborates
• Communicates effectively
• Customer focus
• Decision quality
• Develops talent
• Directs work
• Drives engagement
• Financial acumen
• Plans and aligns
• Resourcefulness
• Builds effective teams
• Drives vision and purpose
• Optimizes work processes

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Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.

Areas of responsibility may include but are not limited to

• Responsible for relationship building with Claims Procurement partners   and to maintain these relationships for the duration of the partnership with Discovery Insure.
• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Personal attributes and skills

• Relationship Building
• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• BSc Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

Minimum Experience:              

• 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous

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Key Purpose

• To deal with administration and queries relating to the claims process and to communicate further       requirements on claims.

Areas of responsibility may include but not limited to:

• Telephonic and written correspondence with clients, including doctors, claimant, financial advisors, solicitors etc.
• Setting up of payment of benefit or medical report payments.
• Notification to Re-assurers regarding details of the claims.
• Administration of unemployment claims for waiver of premium.
• Administration and preparation of documentation for claims.
• Referral of claim for to management, forensics, chief medical officer for input.
• Capture and report on claims statistics.

Personal Attributes and Skills

• Delivering Results and Meeting Customer Expectations
• Coping with Pressure, Setbacks and Time Keeping
• Deciding and initiating action
• Working with People
• Following Instructions and Procedures
• Relating and Networking
• Problem Solving
• Presenting and Excellent Communication Skills
• Adapting and Responding to Change
• Achieving Personal Work Goal

Education and Experience:

• Matric is essential
• 1 year client services experience within the life insurance industry is essential.
• 2 years’ prior experience within a UK Insurance environment is advantageous.
• 6 month claims administration experience is advantageous
• An intermediate understanding of long term Insurance in a UK environment
• An intermediate understanding of Microsoft Office
   

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Key purpose

• The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities.

 Key Outputs

 The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous Requirements:

• Minimum 1 year health product knowledge
• Discovery Health Knowledge
• Tertiary qualification

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Job Purpose

• The Credit Management team is responsible for the management and strategy setting of the entire credit life cycle, including acquisitions, account management, collections & modelling and measurement. This necessitates an understanding of financial regulators and the reports they require, as well as analytical capabilities. The regulatory reporting analyst is instrumental in assisting the credit management team in the completion of all the activities mandated by various regulators.

Areas of responsibility may include but are not limited to:

Regulatory reporting

Manage the delivery of regulatory reporting items within the credit risk management space, including:

• SACRRA
• Form39
• Visa
• BA returns

Business reporting

• Run, maintain and automate all daily/weekly/monthly/ad hoc reports via dashboards or other user-friendly methods
• Adhoc reporting including data extraction and analysis.

Internal governance reporting

• Prepare, optimize and automate all reporting for regular internal governance committee meetings
• Maintain, monitor & execute daily, weekly & monthly assurance reports
• Ensure compliance with RADARR principles across all key credit metrics & reporting

Data assets & dashboards

• Support the credit management team to create reusable data assets to enable monitoring, measurement and predictive model development
• Work closely with the Bank’s data warehouse team to ensure these get optimized & automated
• Monitoring, improving & optimizing existing data assets
• Monitoring, improving & optimizing Power BI dashboards as required by business

Personal Attributes and Skills

• A keen interest in all things data – exploration, analytics and creating information from the noise
• Resourceful and tenacious
• Self-motivated
• Focused on driving results
• Detail-oriented
• Organised and process oriented; ability to manage time effectively
• Ability to convey complex data in a concise understandable manner and distil the key messages
• Strong problem-solving skills
• Ability to work effectively across varying levels of management and multi-disciplinary teams
• Strong verbal and written reporting skills
• Quantitative / qualitative analytical skills

Education and Experience

• BSc/BCom Computer Science / Statistics / Applied Maths / Computer Engineering qualification are preferable
• Minimum 2 years’ experience in Regulatory reporting / MI team, preferably within a Credit Risk Space
• Regulatory reporting experience is preferred
• Experience in data warehousing & managing technologies
• Retail banking experience is preferred

Technical skills or knowledge

• Regulatory knowledge in the retail credit space – BA200 return series and relevant directives issued by the Prudential Authority
• Programming capabilities in SAP HANA (SQL) / SAS / MS SQL Server (SQL) / Python
• Creating dashboards & data visualizations in Power BI or similar tools
• Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
• Technical stack (database platform, data movement and reporting)
• Data modelling
• Data transformation and transfer (ETL)
• Change data capture (CDC)
• Confluence - documentation of data assets and reports