Fresh Jobs at Fidelity Services Group

Job Description

• A vacancy exists for an Operations Manager stationed at our Pretoria branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met.

Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required.

Deadline:5th September,2025

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Overall purpose of the job:

• To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
• Meet the business objectives to reduce false alarm rates.
• Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
• Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.
• Ensure that service standards are upheld:
• Check battery on every site
• Test signals on every call
• Proper fault finding
• Neat and straight wiring
• Correct programming
• Correct placement of equipment
• No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.

Deadline:2nd September,2025

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Overall purpose of the job:

• Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region.

Minimum qualifications and experience: 

• University Degree (B. Com or similar)
• Post-graduate qualification highly advantageous
• Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
• Sales metrics, Financial management and analytics, Business systems and processes

Duties & Responsibilities: Financial Management: 

• Full responsibility for Profit and Loss Centre
• Budgetary planning including revenue and capital expenditures.
• Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Overhead cost control to effectively manage the cost of service delivery.

Sales: 

• Achieve sales targets per each sales channel
• New Unit sales
• Targeted RPU
• Technical revenue
• Maintain acceptable margins – manage discounts and technical efficiency
• Management of reconnection rate – in conjunction with Customer Contact Centre
• Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
• Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
• Drives efficiency of and technical teams in conjunction with Regional Technical Managers

Business generation: 

• Strategy design to grow the business appropriate to the Districts and Branches
• Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
• Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
• Exploring and evaluating green-fields areas for expansion of the business
• Exploring and evaluating acquisition opportunities Branch Management:
• Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
• Clear communication and implementation of strategy across the Branches
• Manage attrition rates down
• Ensure development of tactical programs to pursue targeted goals and objectives.
• Monitor overall operational delivery in the Branches
• Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
• Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
• Report key results to corporate offices.
• Engage with all stakeholders in broader organizational strategy planning and execution
• Oversees key projects, processes and performance reports, data and analysis.
• Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
• Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.

Operations: 

• Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

People Management:

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

Health and Safety (EHS): 

• Contributes to achieving regional EHS targets
• Support, encourage and assist with instilling a Zero harm culture across the business
• Ensure required EHS standards and targets are communicated, executed upon and achieved
• Ensure that method of work statements are in place for relevant activities identified under direct management

Competencies, Skills and Attributes:

• Autonomous decision making,
• Business acumen,
• Communication proficiency,
• Problem Solving/Analysis,
• Project Management, Strategic Thinking,
• Budgeting and forecasting,
• Analytical Skills, Negotiation skills, Relationship building
   

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Experience, Requirements and Qualifications:

• Matric/Grade 12 Certificate or equivalent.
• Preferably residing in Johannesburg / Midrand close to where clients are based.
• Afrikaans & English speaking, writing and understanding
• Computer literate - email, Word, Excel, PowerPoint, est.
• Must be willing to attend incidents and meet with clients afterhours when required.
• Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Extensive knowledge on HR and IR Policies and Procedures.
• Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
• Financial skills, Budgeting and knowledge of financial reports.
• Sound Planning and Administration skills a must.
• Excellent client liaison skills are critical.

Job Description / Key Performance Areas: (Not totally inclusive)

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO9001:2008 Management System.

Competencies Required and Personality Attributes:

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer/Client focus.
• Teamwork.
• Development of others.

Deadline:2nd September,2025