Fresh Jobs at Flash Group

Job Role:

This an exciting opportunity to take on a multi-faceted role which will provide the candidate exposure to operations, commercial structuring, financial analysis, forecasting, planning, commercial law, risk management and reporting. High level of Tech and product design understanding. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units.

Minimum Requirements:

• Minimum 5 to 10 years Operational and commercial design experience.
• Legal, Compliance and Risk or IT qualification.
• Forecasting and planning experience a benefit
• Tech Support or BPO experience.
• PowerPoint and presentation build expert.
• Customer experience, continuous  improvement experience (Lean Six Sigma) Scrum knowledge.
• SLA and Severity Management design experience.

Skills:

• Proficient in finance, accounting and modelling
• Commercial law (contracts) understanding
• Good understanding of operational processes
• Warehouse & Logistics understanding
• Ability to multitask and work with cross-functional teams
• Presentation skills
• Good verbal and communication skills
• Microsoft Office skills ( Power user on PowerPoint)
• Project management expertise

Attributes:

• Comfortable communicating to peers, senior leadership and business partners
• Good reporting and presentation skills
• Process understanding and implementation
• Finance background
• Attention to detail

Responsibilities:

• Maximise Aggregation profitability through leveraging market opportunities and the Flash Group’s assets
• Liaison between Aggregation and various Flash Group functions, including, inter alia:
• Cellular
• Airtime
• Group Product
• 1ForYou
• Content Services
• Legal
• Finance
• Warehouse & Logistics
• Technical Product Team

Legal:

• Commercial Modelling contract design and review.
• Assessment of client requirements and synchronisation across the contract, deal sheet, discovery.
• Drive commercial structures with clients to optimise Aggregation offering to market
• Review of legal agreements with all relevant requirements
• Sign-off of SLA’s
• Management of client contacts, including commercial, SLA and contractual changes and updates
• Maintain comprehensive understanding of agreements for operational implementation

Warehouse:

• Design and implementation of forecast model for clients
• Operational management of forecast and actual sales
• Management of stock levels and drive procurement

Reporting:

• Design and implementation of reporting with Business Intelligence team
• Obtain, review and analyse monthly income statement to drive profitability
• Preparation and presentation of monthly Exco report for Aggregation

Operational and financial management:

• Design and implement operational processes
• Review financial results and operational processes to determine operational efficiencies
• Management and resolution and day-to-day activities and queries (internally and externally)
• Risk control and management, including quarterly risk submissions
• SLA management

Risk and QA

• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback.
• Creating detailed, comprehensive and well-structured test plans and test cases.
• Estimating, prioritizing, planning and coordinating quality testing activities.
• include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.

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The Role

The Flash Group is looking for an experienced, Creative, high-potential, flexible, innovative, and forward-thinking Technical Product Manager to join the Aggregation division. You will have a high degree of ownership over product growth and customer experience. We are looking for someone who can flow effortlessly between the big picture vision of ‘Making People’s Lives Easier’ and the critical details needed to bring a product to market in the informal retail space. The successful candidate will be customer focused and have a passion for managing and growing products that are impactful. This person will thrive in a fast-paced environment, embrace ambiguity with critical, analytical thinking, and drive end-to-end product growth with buy in from key stakeholders. He / She will be customer centric and have a good understanding of what it is to work backwards from the customer. The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.

You will be responsible for (but not limited to):

• The products and its success.  Customer need identification, Design, workflow, tech solution design, solution output(delivery) End to End. Customer centristically.
• Creativity converted into out the box product leading into solution and commercial success.
• The growth of product turnover and penetration into the market.
• Understanding Marketplace solutions and basic principles, API’s UI, GUI, Mobile Application,  technical solutioning.
• Commercial viability analysis, commercial design and proposed Sales pitch.
• Commercial viability monitoring, expansion, growth customization and continuous improvement.
• Collaborating with numerous cross-functional teams (both technical and non-technical) to coordinate and manage product changes and growth.
• Being part of new tech process, including daily stand-ups and all Cell meetings.
• Maximizing business value (the “in”) from a product
• Work closely with divisions that monetize the product or service to assist in maximizing the “out”
• Developing detailed, crisp business requirements and user stories, in collaboration with our product development teams
• Regular communication with senior management on status, risks and change control
• Identifying opportunities to accelerate customer acquisition, grow engagement, and increase product usage
• Collaborating with Group Product our Marketing team to identify key growth opportunities and develop the strategies and tactics to capture and measure the value of those opportunities
• Gathering market research and studying industry trends
• Creative, Product and Technical Thought leader .

You will need to have:

• 10+ years relevant product or technical management experience as well as at least 5+ years commercial and financial experience within a Tech or FinTech environment. Experience within a Fintech, Retail, Bank or wholesale environment will be a major advantage.
• Excellent technical competency / good understanding of System Architecture and the constraints thereof
• Creative out the box solution and product design thinking ability.
• Relevant tertiary qualification – Bcom Business Management / MBA BSC IT or any Tech / Commercial qualification.
• Product or business model design experience will be an advantage
• Experience managing multiple projects/products from concept to deployment.
• Good problem-solving skills
• Strong EQ and business acumen
• Strong ability to manage priorities and do self learning of the industry/product and relating concepts
• Excellent written and verbal communication skills
• Negotiation skills to prioritize projects and get commitments from internal stakeholders, including product development teams and leaders at multiple levels across the organisation
• Experience working in an Agile environment with cross-functional teams
• An unparalleled bias for action with an ability to operate in an ambiguous, dynamic and fast paced environment with tight deadlines
• An understanding of digital marketing channels and how to best leverage them for growth
• Previous experience creating product campaigns
• A passion for data driven decisions and customer experience
• Ability to work with and influence remote teams

You will need to demonstrate:

• That you are a self-motivated individual with strong technical and analytical skills. (Candidates with growth focused product management and/or growth marketing experience preferred)
• That you are flexible and accountable
• Excellent team working skills
• Initiative to ensure product lifecycle success
• Strong design / innovation / product lifecycle skills
• A mix of technical and creative talent in product management with a focus on growth and innovation
• An affinity for, and examples of, data driven decisions which have enabled high growth in the past
• Long, proven track record of analytical and quantitative skills and use of hard data to develop experimentation roadmaps
• A willingness to roll up your sleeves and do whatever is necessary to help the team succeed