Fresh Jobs at Meltwater

What We’re Looking For:

• We’re looking for a Product Manager to lead the evolution of our core data foundation — the structured layer that connects and contextualizes information across Meltwater’s ecosystem.
• You’ll shape and expand the semantic models that ensure key entities (such as organizations, channels, themes, etc.) are consistently identified and linked across our products. Your work will enable more meaningful insights, better discovery, and clearer understanding for our users by making data relationships transparent, reliable, and easy to work with.
• This role sits at the intersection of data architecture, enrichment, and product experience, translating complex data structures into intuitive, high-value capabilities for customers.

What You'll Do:

• Own and evolve the core entity data model that connects key entities across our products (e.g., organizations, sources, themes).
• Unify and standardize datasets to reduce duplication and improve consistency and data reliability.
• Define how entities are identified, matched, and maintained, combining automated methods with human review where needed.
• Work closely with AI & Enrichment teams to ensure entity context improves classification, sentiment, topics, and narrative understanding.
• Collaborate with Search & Retrieval teams to ensure fast, reliable entity-aware search and filtering experiences.
• Set and monitor data quality measures, and drive ongoing improvements in accuracy, coverage, and consistency.

What You'll Bring:

• 4 years+ in Product Management working with data-heavy systems - for example, data platforms, ML/NLP enrichment systems, or large-scale information architectures.
• Customer value mindset: You understand how foundational data capabilities power end-user workflows, and you work closely with customer-facing PMs to translate platform capabilities into meaningful product improvements and outcomes.
• Comfort working across teams: You collaborate confidently with engineering, data science, and other product teams.
• Structured thinking: You enjoy making sense of complex data and building clear frameworks instead of isolated features.
• Excellent communication skills: You can effectively translate data structure concepts into tangible product value for both internal and external stakeholders.
• Strong technical understanding of structured data, APIs, and data modeling (you can converse comfortably with engineers and data scientists).
• Experience working with entity models or structured data relationships (e.g., knowledge graphs, taxonomies, or similar systems) and how they help with search, discovery, or interpretation of information.

Nice to Have

• Experience with graph databases
• Experience in NLP, entity recognition, or data linking.
• Familiarity with data quality, enrichment, or ETL workflows.
• Background in semantic modeling or data unification.
• Exposure to media intelligence, social listening, or marketing analytics environments.

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What We’re Looking For:

• We’re looking for a Product Manager to help drive Meltwater’s next-generation AI enrichment capabilities — including categorization, sentiment, topics, narratives, and emerging LLM-based features.
• You’ll work closely with the Product Lead for Enrichments & Automation to translate data science developments into real product improvements and customer value. Your focus will be on understanding model behavior, defining quality measures, and providing insights that guide prioritization, product improvements, and quality decisions across our enrichment portfolio.
• This role is well-suited for someone who enjoys both the technical side of applied AI and the product thinking required to turn models into meaningful user outcomes.

What You'll Do:

• Help define and prioritize enrichment improvements based on product strategy and customer impact.
• Translate model capabilities into product value by understanding where enrichment quality matters most in customer workflows.
• Collaborate with Data Scientists to turn experiments and research findings into clear product iteration plans.
• Monitor quality and usage: Design and maintain dashboards and evaluation frameworks that track performance, adoption, and impact.
• Support rollouts and internal understanding through clear documentation, release notes, and internal enablement for teams that rely on enrichment outputs.

What You'll Bring:

• 4+ years of experience in Product, Data, or Applied ML/NLP roles working with structured data or enrichment models.
• Strong customer-centric mindset: You care how models perform in real workflows, not just in benchmark tests.
• Ability to turn complexity into clarity: You can turn abstract or technical concepts into clear product decisions and requirements.
• Collaboration & coordination strengths: You work effectively across Data Science, Engineering, and customer-facing Product Managers - aligning priorities and enabling others to build value on top of the platform.
• Awareness of the evolving AI landscape:  You stay informed about LLMs and enrichment techniques and can distinguish practical value from hype.
• Analytical and evaluation fluency: You are comfortable evaluating model performance and making trade-offs on quality, coverage, and scalability.
• Clear communication and narrative framing: You can explain why improvements matter, not just how they work, to stakeholders across product, GTM, and engineering.

Nice to Have

• Experience with NLP tasks like sentiment, entity extraction, or classification.
• Exposure to LLM evaluation or prompt design.
• Experience working with multilingual datasets.
• Familiarity with media intelligence, social listening, or analytics platforms.

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What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We’re looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater’s Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn.
• Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. 

What You’ll Do:

• Provide excellent product support to our clients via email and live chat to enhance the client experience
• Influence product development through valuable feedback to our Product and Engineering teams
• Be able to remain organized and be able to prioritize in a high-volume environment
• Take ownership of support tickets from start to completion while providing value-added information
• Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally
• Contribute to our internal product training sessions and engage with our global Support team
• Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies
• Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You’ll Bring:

• A Bachelor’s degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
• Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
• A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
• Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
• Familiarity with ticketing or live chat systems is a plus, but not required.
• Willingness to work on a hybrid schedule with 2 days in the office.
• The position may include occasional shifts outside standard office hours to ensure timely client support.
• The ability to legally work in the country of hire is required for this position.